Hire the Best Troubleshooting Freelancers in Clearwater, FL

Hello! I'm Laurie, a project-based IT Consultant who has true concern for the client needs and resolving issues. I can setup, administer or fix any email problem quickly and I'm available now! I provide end to end migration services or admin/end user training. I'm a Customer Support Level 2/Level 3 Specialist for over ten years. I troubleshoot and resolve email deliverability issues. I specialize in DNS for Email Deliverability SPF, DKIM, DMARC and BIMI records on any DNS hosting provider. Customer Support Specialist I provide excellent technical support and have worked in Level 2/3 support for over ten years supporting email, apps (Google and M365 and 25+ email systems) and complex applications providing end to end analysis, planning, support and training. I supported an email migration tool and another software tool that did a contacts mailbox sync and worked directly with the customers and developers to resolve issues quickly. I also worked for a Microsoft MSP for a year closing outstanding tickets and providing real solutions quickly to the customers on Windows and Macs. I can work in any environment with any meeting sharing software (like Teams or Zoom) to work with customers very effectively to resolve their issues myself or if needed to escalate to the dev team and keep the team informed. I have used these help desk systems: GitHub, Jira, FreshDesk, FreshWorks, ZenDesk, Slack, ClickUp, email and chat. Email Migrations, Email Administration and Admin/End User Training: I've been doing email and migrations for over 20 years. I can setup, support, deploy, train and migrate from any email system to any email system. I can support end users with training online or self paced materials and assistance. I've have deployed and supported many organizations migrating to and from Exchange Server 2003 - 2019, Microsoft 365 and Google using Windows or Mac Computers. I'm also a migration and support expert in twenty five different email platforms including: Microsoft 365, Google Workspace, Exchange Server 2003 to Exchange Server 2022, Microsoft Office, Microsoft Teams, Office 365, Exchange Online, GoDaddy M365 & Email Essentials, Rackspace, IBM Domino Notes, HCL Domino Notes, IBM SmartCloud, GroupWise, G Suite, Google Workspace, Amazon WorkMail, ccMail Archive, Communigate Pro, Courier, Cyrus, Eudora, FirstClass, Hmailserver, IceWarp, Kerio, MDaemon, MailEnable, MiraPoint, HostGator, Hostinger, Netmail, Oracle/SUN JES/iPlanet One, PostFix, Scalix, Qmail, SendMail, Yahoo, Zarafa, Zimbra, Generic IMAP and Generic POP and Collaborative Email: Front Collaborative Email, Missive, Google Groups as Collaborative Email, IBM Domino and Microsoft Collaborative applications, Also supporting file based email: PST, MSG, MBOX, EML. I specialize in Microsoft 365 Implementations (10+ years), Exchange Server(20+ years) 2019-2003, Active Directory, Azure, AWS, VMWare and on-premises systems. I can perform setup, administration and troubleshooting of Windows Operating Systems Windows 2022 - Windows NT 3.51 (25 years) cloud or on premises and Windows End User Operating Systems (25 years) (Windows 11, 10, 8, 7...to Win 3.1). I can setup and troubleshoot admin authentication methods for Azure AD Certificate using Modern OAuth2 for M365 or EWS Impersonation/Delegation for Exchange Servers. OneDrive and Teams issues are my specialty. I can also support and resolve any and all Outlook Client issues on Windows or Apple Macs. Please reach out and contact me today!

A skilled IT professional with a passion for assembling and repairing computer hardware and software. Possesses hands-on experience in diagnosing and troubleshooting a wide range of technical issues. Adept at providing dedicated customer support, ensuring clients receive timely and effective solutions. Known for strong problem-solving abilities, attention to detail, and delivering exceptional service with a focus on user satisfaction.

Professional Summary My mission is to apply my technical background and cybersecurity management knowledge to enhance operational efficiency and security. With a proven ability to manage SaaS environments, implement security best practices, and support IT systems, I am driven to deliver secure, user-friendly solutions that meet business needs. My collaborative approach ensures effective problem resolution and consistent improvements in system performance. Dedicated and detail-oriented IT Specialist with strong expertise in systems administration, technical support, and cybersecurity. Experienced in maintaining secure, efficient IT environments through effective troubleshooting, user management, and system optimization. Adept at delivering high-quality service in both on-site and remote support settings. - Core Competencies - IT Systems Administration & Support - Microsoft 365 & Google Workspace - Active Directory & SaaS Management - Security Policies & Access Control - Virtualization (VMware, Hyper-V) - SharePoint & Adobe Suite - Hardware/Software Installation & Troubleshooting - Ticketing Systems & Remote Assistance Tools - User Account & Permission Management - Vulnerability Assessment & Mitigation - Technical Skills Operating Systems: Windows, Linux, macOS Applications & Tools: Datto RMM, Autotask PSA, ThreatLocker, DNSFilter, Constant Contact, Buildium, ZoomInfo Programming Languages: HTML, CSS, JavaScript, SQL, Python, Java, PHP, C#, Bootstrap, React, MySQL, jQuery, ASP.NET Additional Experience Provided virtual assistant services including encrypted data collection, spreadsheet management, email communication, calendaring, and customer support. Coordinated and supported IT operations for teams using various SaaS and security platforms. Applied strong problem-solving and communication skills to resolve complex technical issues efficiently.

I love to troubleshoot and get to the root of any tech problem. My experience working at Apple Support has helped this skill immensely. I now specialize in Wordpress and I am always open to work with any client who needs help with design and functionality. My projects are posted below! Thank you