Hire the Best Customer Service Representatives in Texas

Zendesk-certified administrator and developer with 13+ years building and optimizing support systems. Former Customer Support Manager at Upwork where I led executive escalations, quality improvement, and client support teams — I've been on both sides of these systems, which is why the ones I build actually work for agents and managers alike. My expertise lies in translating existing process documentation into "Zendesk Speak" to design and implement efficient systems prioritizing simplicity. My extensive experience with Zendesk business rules, automations, and APIs allows me to design creative but intuitive solutions that can be managed by your teams after training. In addition to the technical aspects, I bring a deep understanding of customer support content creation, enabling me to create macros and help articles that align with your brand's voice while effectively addressing issues and deflecting unnecessary contacts. With a proven track record of successful Zendesk implementations and a commitment to delivering tailored solutions, I am well-equipped to optimize your customer support operations, streamline workflows, and enhance the overall customer experience - Full Zendesk implementations and optimizations across all products - Support, Voice, Knowledge, Explore, Chat, Messaging, Essential AI and Advanced AI, WFM - API integrations with Salesforce, Zoho, Shopify, and custom platforms - Workflow automation and business rule design - triggers, automations, macros, SLA configuration, queues, webhooks - Custom sidebar app development using the Zendesk Apps Framework (React) - Help Center builds, audits, and AI readiness assessments - Explore dashboards and KPI frameworks

I was a Customer Service Representative for international Call Centers for (5) five years and got promoted as a Team Leader for (2) two years which focuses primarily on providing a world-class customer service to our customers via phone calls and chats. I create reports via Microsoft Word, Microsoft Powerpoint and Microsoft Excel since I directly contact our clients overseas. I formulate some Progress Reports for all of my team members for us to gauge their daily performance and do weekly coaching sessions for each regarding their performance, their level of motivation, their future plans inside and outside the company and their overall opinions and thoughts about the things they do in their job.

Bilingual (English/Spanish) Customer Support & Operations Specialist with 8+ years of experience supporting customers across healthcare, e-commerce, travel, and remote service environments. I help businesses deliver clear, empathetic, and efficient customer support while keeping operations organized, documentation accurate, and customer experiences positive. My background includes high-volume inbound and outbound communication, customer onboarding, account assistance, scheduling, dispatch coordination, CRM management, documentation, administrative support, and operational processes. I have worked with platforms including Zendesk, Aircall, Freshdesk, NICE CXone, Microsoft Teams, AWS, and other business systems. I am comfortable with: • Phone, email, and chat support • Customer onboarding and follow-ups • CRM systems and data management • Administrative and operational support • Scheduling and coordination • Documentation and compliance processes • High-volume customer interactions I work independently, communicate clearly, adapt quickly to new systems, and stay calm under pressure. My goal is to protect your brand while providing a professional and positive experience for your customers.

Hello. I have been working both in offices as well as at home for over sixteen years. During that time I have learned many skills needed for offices no matter where to run smoothly, as well as how to perform tasks needed. My main focal points are data entry, administration and customer service. I have also had other roles, such as: executive assistant, business owner, human resources and payroll, appointment setter, business to business cold caller and many others. My goal to is to not only meet but exceed your expectations when it comes to the work that I do.

I am a friendly and dedicated Customer Service Specialist, with excellent communication skills, specializing in email, phone & chat support. I have held management positions with call centers, as well as office settings and have great problem solving abilities. I will have a positive impact on your business and with your clients. I will build life-long relationships. I have also held management positions in the hospitality industry providing excellent customer service to all of our guests, as well as handling accounts payable and accounts receivable. I also have experience with auto dealerships, such as handling clients, title work, ordering parts for mechanics & secretarial duties. I am a certified Dental Assistant, I have worked with both adults and children. Some other areas that I have experience in are as follows: Microsoft Office (Word, Excel, PowerPoint), Research, Email Handling, Faxing, Customer Service, Managerial Experience, Inbound and Outbound Calling, Customer Support, Google Drive, Phone Systems, Data Entry, Support Tickets, Templates, Wiki, Edit/Proofread Documents, Convert Documents and have used many CRM Platforms. Dispatching for professional semi drivers, as well as a car hauling company. Further more I have dispatched for a brokers, along with drivers and their companies. I can type 70+ wpm. I am a multi-tasked, trustworthy, self-motivated individual that is ready, and willing to help you grow your business. I would be a great asset to your company because I will not stop until I get the job done. I am seeking the opportunity to provide you the same professionalism and experience in customer care and administration.

I am the owner and director of IdeasUnlimited, a global support services provider with over 8 years of experience in completing more than 4000 projects in myriad industries. I am very passionate about meeting new people, discussing business ideas, and creating work opportunities for talented individuals to succeed. IdeasUnlimited originated from this fascination with matching the right people to appropriate jobs, providing quality affordable support services so businesses could focus on their core competencies. We provide both 24/7/365 physical call center support services as well as remote workforce support through our remote team from all Europe, North and South America, and South Asia. Our goal is to ensure our support services are a seamless extension of your brand, enhancing productivity and increasing sales. Our services include: • Call Center Support Services • Multilingual Support Services • Virtual Assistant Services • Ecommerce and Backend Support Services • Operations Support Services IdeasUnlimited is working towards a future whereby we provide remote work opportunities to driven and skilled workers from all over the globe, and especially to those who are applying due to a disability or social anxiety, or since they are stay-at-home parents or students. We are gaining momentum towards our goal of promoting and supporting these talented individuals to make the world a better place.