Hire the Best Zendesk Specialists in Texas

I believe in providing the kind of support that's so good your customers will tell their friends about it--and providing you the tools you need to make this happen. Looking for assistance in getting your help desk, CRM, or sales software configured from A-to-Z? I'm here for you and your business! I have more than 10 years of experience implementing customer service software for projects large and small--including for teams using phone, email, social media platforms, and chat. In addition, I believe customers judge us not on the mistakes we make, but on the type of resolution we provide for them. Often times, how we fix a customer's problem is an opportunity to gain their trust for life. I love digging into an existing implementation and looking for ways your team can be more efficient while still keeping personal touches. I excel at automation and workflow configurations and improvements. I have expertise in all major customer service systems, including Gorgias, Hubspot Service Hub, Freshdesk, Intercom, Zendesk, Front, eDesk, Zoho, Helpscout, WordPress, Podio, Pylon, and more. I also specialize in channels like Slack Connect, LinkedIn messaging, Instagram and Facebook messages, SMS, phone, voice, and more. I am also an expert at sales CRMs, including Pipedrive, HubSpot Sales Hub, Freshsales, Zendesk Sell and Zendesk Sales Suite, Salesmate, and more. Additionally, I have expert-level experience in implementations of Shopify, ShipStation, ReCharge Apps, Bold Subscriptions, ClickUp, Asana, Google Keep, MS Office, QuickBooks, WaveApps, and numerous other cloud-based solutions. I also have substantial expertise in Zoom, Skype, Microsoft Teams, and Slack for any remote team/work consultations. Finally, automation with systems like Zapier and Make are one of my key specialities. They connect anything to everything! If you can dream it, I can build it. Some popular platforms I connect are phone systems like Aircall or Justcall and signing platforms like PandaDoc. One of my key projects has been leading a customer service team for a startup coffee subscription company, which experienced 450% growth in its first year. I also personally provided, for several years, luxury customer service for an independent hotel that, according to TripAdvisor, is one of the "Top 10 rated" properties in its country. One white-glove service I also offer, on a limited basis, is expert-level customer service for high-end clients for short-term events (such as before, during, or after a Kickstarter launch). I also have a separate team of people providing fractional customer service--please ask me about this! No matter your product or service, I will study all documentation you send me to become an expert so that I can provide exemplary, tailored service for your project. I do not shy away from projects that require technical knowledge, either. In addition, I am a native English speaker and a fluent Spanish speaker. Whenever I take on a project, I work to meet and exceed all expectations and requirements, and I always meet or beat a deadline. Let's provide your customers with support they'll rave about to their friends.

Zendesk-certified administrator and developer with 13+ years building and optimizing support systems. Former Customer Support Manager at Upwork where I led executive escalations, quality improvement, and client support teams — I've been on both sides of these systems, which is why the ones I build actually work for agents and managers alike. My expertise lies in translating existing process documentation into "Zendesk Speak" to design and implement efficient systems prioritizing simplicity. My extensive experience with Zendesk business rules, automations, and APIs allows me to design creative but intuitive solutions that can be managed by your teams after training. In addition to the technical aspects, I bring a deep understanding of customer support content creation, enabling me to create macros and help articles that align with your brand's voice while effectively addressing issues and deflecting unnecessary contacts. With a proven track record of successful Zendesk implementations and a commitment to delivering tailored solutions, I am well-equipped to optimize your customer support operations, streamline workflows, and enhance the overall customer experience - Full Zendesk implementations and optimizations across all products - Support, Voice, Knowledge, Explore, Chat, Messaging, Essential AI and Advanced AI, WFM - API integrations with Salesforce, Zoho, Shopify, and custom platforms - Workflow automation and business rule design - triggers, automations, macros, SLA configuration, queues, webhooks - Custom sidebar app development using the Zendesk Apps Framework (React) - Help Center builds, audits, and AI readiness assessments - Explore dashboards and KPI frameworks

🌟 𝗬𝗼𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗘𝘅𝘁𝗿𝗮𝗼𝗿𝗱𝗶𝗻𝗮𝗶𝗿𝗲! 🌟 🔍 𝗔𝗯𝗼𝘂𝘁 𝗠𝗲: Hey there! I'm Penny, your dedicated Customer Service Specialist. Passionate about providing top-notch service, I thrive on turning customer interactions into memorable experiences. 💎 𝙒𝙄𝙏𝙃 𝙐𝙋𝙒𝙊𝙍𝙆 𝙎𝙆𝙄𝙇𝙇 𝘾𝙀𝙍𝙏𝙄𝙁𝙄𝘾𝘼𝙏𝙄𝙊𝙉 𝙄𝙉 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 🥇 15+ years of PRO Customer Service, Operations Specialist 🌟 Top 3% Talent Marketplace | Top Rated Plus | 100% Job Success Score 💼 𝗦𝗸𝗶𝗹𝗹𝘀: 📞 Customer Support 📧 Email Support 💬 Live Chat Engagement 🤝 Customer Service Retention 🫶 Customer-Focused Approach 🌟 Problem Resolution Maestro 🚀 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲: I don't just handle inquiries; I create customer connections. With a friendly demeanor and a solution-oriented mindset, I'm here to ensure your customers feel heard and valued. 🌟 𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗠𝗲 𝗔𝗽𝗮𝗿𝘁: My secret sauce? A perfect mix of empathy and efficiency. Every interaction is an opportunity to exceed expectations and leave a lasting positive impression. 💬 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗢𝗳𝗳𝗲𝗿𝗲𝗱: 🔹Prompt and Polite Customer Support 🔹Engaging Live Chat Assistance 🔹Swift and Effective Problem Resolution 🖥️ 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲𝘀 𝗮𝗻𝗱 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗜 𝗮𝗺 𝗦𝗮𝘃𝘃𝘆 𝘄𝗶𝘁𝗵 🔹Zendesk 🔹Slack 🔹Intercom 🔹Hubspot 🔹Salesforce 🔹Pipedrive 🔹Zoho CRM 🔹Pipeline CRM 🔹Atlassian Confluence 🔹Google Workspace 🔹Microsoft Dyanamics 360 📈 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: 🌟 Maintained 98% Customer Satisfaction in previous roles 🚀 Reduced response time by 20% 💬 𝗟𝗲𝘁'𝘀 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗲: Ready to elevate your customer service game? Let's discuss how I can contribute to your success. Your happy customers are just a message away! 🚀📬

Since 2020, I have worked within the Consumer Success department with Dosh/Cardlytics. This has allowed me to work in collaboration with users and cross-functionally within the organization to ensure customers have the best possible experience with both the product and company. Previous to this, I worked in various roles, all of which had a customer service component. My work history has given me the opportunity to appreciate the experience of the end user / customer in a variety of situations, allowing me to provide a voice to the customer to the rest of the organization, balancing the needs of the customer with the needs of the business. I have been described as patient, quick to learn new processes and tools, enthusiastic, and energetic. I bring a strong background and proficiency in customer service along with the appreciation for business objectives.

Available for full-time engagement Hi there — and thank you for visiting my profile! I’m an Operations-minded Customer Support Manager and CX Operations Manager who specializes in building scalable CX systems, designing workflows, and transforming customer service teams into high-performing, data-driven departments. For 12+ years, I’ve helped eCommerce, SaaS, and B2C brands move from chaos and guesswork to clarity, structure, and operational consistency. I don’t just manage support teams — I architect the entire customer experience operation. What I Bring to Your Organization 🔹 CX Operations Leadership I design workflows, escalation paths, automations, and reporting systems that improve speed, accuracy, and accountability. 🔹 Helpdesk Oversight & Optimization (Zendesk, Gorgias, Zoho, Help Scout) Experienced in helpdesk setup, optimization, and ongoing management. I refine support tools to improve routing, efficiency, and team performance—while collaborating with technical teams for deeper system changes. 🔹 Process & SOP Development Clear, repeatable SOPs for customer service, operations, and cross-functional workflows. 🔹 Training, Onboarding & QA Programs Structured training, knowledge bases, and QA scorecards that keep quality consistent at scale. 🔹 Team Leadership & Scaling Experienced in hiring, onboarding, and managing teams from 4 to 50+ agents — including shift structuring, KPI ownership, and leadership development. What This Means for You A support function that becomes: ✔️ predictable ✔️ scalable ✔️ efficient ✔️ data-driven ✔️ aligned with operations, logistics, and marketing ✔️ and truly customer-centric I lead with clarity, empathy, and consistency, creating teams that stay engaged, confident, and committed. My management style naturally supports high retention because people feel supported, trusted, and set up for success. Whether you're stabilizing your current operations or building a department from the ground up, I bring the steady structure and people-first approach needed to help your CX organization grow with confidence. If you’re looking for someone who can lead Customer Support, optimize CX systems, and build a strong operational foundation — I’d love to talk. ------------------------------------------------------------------------------------------------------------------------ **Featured on Upwork website to represent the customer service category** ** Featured in the "10 Upwork Profile Examples That Will Help You Get Clients" article ** ** Featured on Upwork's LinkedIn, Facebook, and Instagram accounts ** **Featured on Upwork "Upwork Unveils Top 10 Most In-Demand Skills for Technology, Marketing, and Customer Service Independent Talent in 2022"** **Featured on Yahoo Finance - link in LinkedIn profile** **Featured speaker in CXCollective in the Zone - link in LinkedIn profile** **Featured in 11 Upwork Profile Examples for Freelance Beginners**

I help businesses implement and optimize HubSpot and Zendesk, building the CRM workflows, customer support systems, and automation that actually get used. I'm a HubSpot Platinum Partner and Zendesk Advanced Partner with 10+ years of hands-on implementation experience. My team has built systems at companies across SaaS, legal, fitness, medical, and automotive — from initial CRM setup to full customer support operations. What I build on HubSpot: ✔️CRM implementation and customer relationship management architecture ✔️Marketing automation, email marketing, and lead nurturing sequences ✔️Sales pipeline design and CRM automation ✔️API integration and data sync between HubSpot and third-party tools ✔️Google Analytics, Google Tag Manager, and Google Ads integration ✔️Google Workspace connectivity and operations workflows ✔️HubSpot audits and ongoing CRM management What I build on Zendesk: ✔️Full Zendesk implementation and ticketing system configuration ✔️Email support, online chat support, and omnichannel setup ✔️Technical support workflows, routing rules, and SLA design ✔️AI-powered bots, agent assist, and intelligent triage ✔️System administration, automation, and macro/trigger architecture ✔️Knowledge base and help center build-out ✔️API integration connecting Zendesk to HubSpot and other CRMs Certifications: 🎓 HubSpot 15+ 🎓 Zendesk 10+ 🎓 Webflow 5+ 🎓 Zapier 3+ 🎓 Google Ads 2+ 🎓 Facebook Ads 5+ Working with me, you will: ✅ Implement a CRM your sales and support teams actually use ✅ Automate customer support workflows and reduce manual ticket handling ✅ Connect your tech stack with reliable API integrations and data sync ✅ Get clean reporting across customer support and CRM performance ✅ Build email marketing and automation that converts