General Business, Operations, Supply Chain, Business Processes. Six Sigma certified. Writer, multiple-media editor and producer, and presenter. RFP/RFQ Responses. Systems Requirements. Complex Content. Technical Product Documentation. White Papers. Tear/Cut Sheets. Technical Editing.
I've been engaged with various types of technical writing and documentation for over 30 years. I am also a hands-on software developer and web development pioneer. So writing about topics in software development - whether for business users, for a web site, or for marketing collateral is second nature.
I’m versatile with special expertise in writing and editing technical manuals, process analysis using Six Sigma methods, addressing regulatory compliance (ADA, FDA, Exports). I have in-depth expertise with several technologies, and I’m following several current topics.
I have written technical manuals for clients, articles on technical topics for publication, and a few books. I have produced live events. I created and brought together the talent to record a demo for an original audio drama. I’ve been an invited in-person presenter at technology and business events. I am the presenter for a series of over 1000 teaching videos on Chinese Martial Arts.
My experience with multiple media channels, production issues, copyrights, coaching talent, and building online classes is highly transferable. The processes for print production don’t depend on the content, either. Concept development is much like business development. Sometimes the opportunity will present itself. Sometimes, someone has to define it and check it for quality.
I work with topics in computer systems, medicine and medical devices, regulated environments (international trade and regulatory agencies).
Setting up formats - the way the content fits, not the fonts - is something I'm quite good at. I'm also very good at handling and managing large content repositories. Being able to tag and then generate content from an application such as Confluence requires both technical and writing skills.
I work quickly. I communicate well. I pay attention to the goals for the materials and the audience. What's appropriate for a developer audience is not the same as for a business leader.
I have 25 years of comprehensive, international experience across small business, corporate, and government. When a large corporate client was looking for a way to reduce remainders at their retail outlets, I suggested an easy-to-implement change to add a metric earlier in the process. When a manufacturer was having trouble with quality, I helped train their staff to use statistical methods to find -- and correct -- the problem. In another situation, I created a Pro Forma that allowed for product variations across three currencies.
Mapping business processes to software is not as easy as it sounds either. What needs to be presented? When? To whom? For one project, I showed the business owner how to adjust the display and presentation of his web application for technical services so that not only was it cleaner and easier to use, it kept the administrative menu out of view -- unless the user was an administrator.
Articles for publication, Newsletters, Briefs, Product shorts, Marketing copy
Software, Hardware, and Code in several languages
Product, Programs, Projects, Budgets, Business, Funding
Compliance, Regulations, Standards
Medical Technology, AI, International Trade (China), Engineering (IoT)
Analyst coverage for topics on request, White Papers, Editing for publication
Microsoft Access
SQL
PHP
Python
WordPress
Database Modeling
RFP Writing
Data Analysis
Process Modeling
English
Technical Writing
Instruction Manual
Procedure Development
Technical Report
Six Sigma
Jenn S.
Clermont, Florida
$25/hr
5.0
4 jobs
I help clients turn incomplete, inconsistent, or disorganized information into accurate, traceable, and decision-ready records.
My work combines data quality, online research, documentation review, records management, and quality assurance. I am skilled at identifying discrepancies, validating information across multiple sources, applying detailed guidelines, and documenting clear findings and next steps.
Services I can support include:
• Online and business research
• Public-source and company verification
• Data validation and quality review
• Documentation and records review
• Source reliability assessment
• Spreadsheet and CSV cleanup
• Discrepancy and exception tracking
• QA checklists and audit logs
• AI response and content evaluation
• Written research summaries and operational reports
I bring more than seven years of high-volume operations and quality experience, along with current independent contract work involving AI evaluation, documentation review, research, and guideline-based quality assessment.
I am especially well-suited for projects requiring accuracy, consistency, careful judgment, confidentiality, and clear written communication. I prefer remote, written workflows using email, chat, shared documents, and project-management platforms.
Data Entry
Microsoft Excel
Records Management
Google Sheets
Proofreading
CRM Software
Process Improvement
Compliance
Copy Editing
Data Annotation
Quality Assurance
Online Research
Data Quality Assessment
Data Cleaning
Data Processing
Data Collection
Quality Control
Document Review
Business Research
Microsoft Word
Melissa R.
Gulfport, Florida
$75/hr
5.0
16 jobs
I am a Microsoft-Certified Word Expert, highly experienced in formatting and remediating complex, high page-count documents prepared for public/ government agencies, environmental consulting firms, and other entities required to produce ADA accessible/Section 508/CA434 documents. As the "last step" in the document production process, I am accustomed to producing high quality documents under tight deadlines. I am a Top Rated Plus Upworker with 100% job success.
Section 508
Document Formatting
Adobe InDesign
Microsoft Word
Document Format
Web Content Accessibility Guidelines
WordPress
Ashton S.
Altamonte Springs, Florida
$45/hr
5.0
11 jobs
I'm a civil servant with experience in international collaboration for public services in emergency and hazard situations. I can offer an expanse of applicable resources, white papers and preparedness guidelines for individual to corporate level interest. I'm here to help.
• Comprehensive packaging of necessary information and data
• Breakdown of the hazards, from waste management to risk assessment
• Knows OSHA compliance, natural science research conduct, FEMA reporting, floodplain management, and EHS reporting
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