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I help businesses get their operations out of people's heads and into systems that actually work — through SOPs, process maps, and workflow documentation that stick. My background includes pharmacy benefits analytics at Xevant and enterprise healthcare data work at Change Healthcare — which means I understand operations at a level most freelancers don’t. I’m also currently engaged as a Business Analyst on a large-scale enterprise consulting project (details under NDA), leading discovery, risk and bottleneck analysis, process improvement, and user story development — so this isn’t just past experience, it’s live, current work. I help businesses fix both sides of the problem: building clean data systems and the process documentation to make them actually stick. What I help with: — SOPs and workflow documentation — Process mapping and bottleneck analysis (Lucidchart) — Workflow audits with prioritized recommendations — Excel & Access dashboards, trackers, and databases — Cross-functional coordination and operational reporting I offer fixed-price catalog projects for SOPs, workflow audits, and operations starter packs — so you know exactly what you're getting before we start. I work fast, communicate clearly, and deliver things that get used. Based in Maine, available across US time zones. If that's what you need — let's talk.

I'm a Trinity College Dublin graduate with a Technical Writer Certification. I have experience crafting technical documentation through my education, Certification Course, and freelance projects. • Proficient in Visio, Markdown, Lucidchart, Adobe Acrobat, SnagIt, and Microsoft Office applications • Intermediate knowledge of Python, SQL, and Adobe Illustrator

Technical Business Analyst, Product Manager & Project Management Consultant with 16+ years of experience delivering data-driven digital solutions in 4 core industries: 🔹Banking 🔹Fintech 🔹Insurance 🔹Human Resources My tenure with Tier-1 organizations like JP Morgan Chase ( 7 Years) , Capgemini (4 Years ) , and Aon Hewitt (2 Years) has endowed me with: 🔹Deep domain expertise 🔹A proven track record of driving results in high-stakes enterprise environments I specialize in: 🔹Evaluating systems, processes, and user experiences 🔹Bridging the gap between business stakeholders and technology teams 🔹Translating ambiguous business problems into clear, structured requirements, process designs, and actionable delivery plans Whether you need: 🔹 A Business Requirements Documentation (BRD) crafted from scratch 🔹 Functional Requirements Documents (FRD) 🔹 User Stories & Acceptance Criteria 🔹 Agile/Scrum Documentation 🔹 An Agile team led through a complex sprint cycle 🔹 A system implementation managed end-to-end 🔹 UAT Planning & Support 🔹 Process Flow Diagrams 🔹 Gap Analysis 🔹 Data Mapping & Workflow Documentation 🔹 Stakeholder Communication 🔹 Project Coordination & Delivery Support I bring structured thinking, strong communication, and enterprise-level execution to every engagement. 𝗞𝗘𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 📌 Business Analysis Requirement Gathering • Functional Analysis • Documentation • Technical Writing • Workflow Analysis • Process Improvement • UAT • Functional Testing • Production Support • Business Process Design • SOPs • Roadmap Delivery 📌 Agile & Project Management Sprint Planning • User Stories • Backlog Management • Stakeholder Management • Risk Assessment • Status Reporting • Vendor Coordination 📌 Domain Expertise Banking • Credit Cards • Fintech • Insurance • HR Systems • Clinical Research • Data Management 📌 Data & Technical Skills SQL • SAS • Informatica • Teradata • ETL • Data Mapping • Data Quality • Reporting 📌 Tools & Platforms Jira • Confluence • MS Excel • MS Project • SharePoint • Tableau • Power BI • Salesforce CRM • ERP Oracle HCM, SAP HR 📌 Methodologies Agile • Scrum • Waterfall • SAFe ✅ Why clients work with me: ✔ I offer a unique combination of Business Analyst, Project Manager, Product Manager, Client Engagement Manager, Client Interview, Operation Consultant, Operation Manager, Business Manager, Technical Business Analyst, Operation Team Member, Business Development Manager and communication leadership roles which are typically handled by separate resources. ✔I serve as a central coordination partner across clients, stakeholders, and delivery teams — simplifying collaboration and improving execution efficiency across projects. ✔ Clear and structured documentation ✔ Strong business-to-technology communication ✔ Enterprise project experience ✔ Reliable stakeholder management ✔ Fast learning and problem-solving ability ✔ Detail-oriented delivery approach In addition to delivery roles, I have participated in hiring panels, helping organizations evaluate candidates and align talent with business and team needs. Clients consistently value my ability to clarify complex requirements, bridge business and technology teams, and drive projects towards successful outcomes, as reflected in my portfolio items Let’s discuss how I can help streamline your requirements and bring delivery excellence to your next project. Thank you!

I started out as a Business Analyst and slowly grew to Project Manager and Product Owner. I have 10 years of experience in these roles. I love being part of the negotiation that happens between business needs, stakeholders, and development. I am excellent at communicating the best solution to allow the company or the product growth. I have experience in creating software based on the business needs, creating the road map, translating the business needs into use cases, and communicating the progress to all stakeholders. I have also implemented new software, provided user training, and helped with the software upgrades done after the initial implementation. I have been in charge of end user testing, analyzing system impacts to enhancements. I can write project documents such as project plans, business requirements, use and user cases, test scripts, and upgrade communications to name a few.

Systems Analyst, Business Process Mapper, Technical Writer, and Technical Support Specialist Innovative and solutions-focused professional with a B.S. in Information Systems and diverse experience as a Systems Analyst, Technical Writer, and Project Manager. Known for combining technical expertise with a creative mindset to solve complex problems, I excel in streamlining processes, enhancing collaboration, and delivering impactful results in the Information Technology sector. Key Skills: -Creative Problem Solving: Designing and implementing tailored solutions to address business challenges. -Project Management: Expertise in tools like JIRA, Awork, and Trello to lead projects from inception to completion. -Documentation & Knowledge Management: Skilled in Confluence, Lucidchart, and Showpad to create clear, actionable documentation. -Support & Training: Strong background in user training, onboarding, and sales enablement to empower teams. -Collaboration & Communication: Experienced in fostering teamwork through Microsoft Office, Teams, Slack, and Zoom. -Data-Driven Decisions: Proficient in G Suite and Google Analytics to analyze trends and drive strategy. -Creative Design & Media: Leveraging Canva and Hootsuite to develop engaging visual and digital content. Passionate about making complex concepts accessible, I thrive in roles where I can transform challenges into opportunities. Whether managing cross-functional projects, documenting intricate systems, or enhancing team collaboration, I bring a forward-thinking and innovative approach to everything I do. Let’s connect to collaborate on building smarter, more effective solutions!

I help businesses turn unclear workflows into structured operating systems teams can actually run. Most companies don’t struggle because people don’t work hard — they struggle because work flows through informal decisions, inconsistent handoffs, and undocumented assumptions. I specialize in mapping how work actually gets done and turning it into clear, measurable operating processes. My work focuses on operational clarity, not just documentation. Clients use my process maps to improve delegation, reduce rework, speed onboarding, and identify where execution breaks down. What I do best • Map workflows using swimlane diagrams and operational flowcharts • Identify bottlenecks, rework loops, and unclear ownership • Document SOPs and operating procedures teams actually follow • Clarify handoffs between roles, teams, and departments • Define KPIs that measure whether processes are working Typical projects Clients hire me to: • Map how work actually flows across teams • Document core operational workflows (sales, delivery, onboarding, billing) • Turn tribal knowledge into structured operating processes • Identify breakdowns in handoffs and ownership • Create process visibility for leadership decision-making How I work I typically begin with a short discovery phase to understand how work actually flows today. From there, I map the current-state workflow, clarify ownership and handoffs, and create structured documentation your team can use immediately. When needed, I also define the metrics that show whether the process is working — so issues are identified early instead of after problems compound. My goal is simple: create operational clarity so work runs consistently without relying on heroics. Tools Microsoft Visio Lucidchart Miro Google Docs Notion BPMN frameworks If your workflows are unclear, inconsistent, or dependent on tribal knowledge, I can help you bring structure quickly.