Hire the Best Lucid Software Lucidchart Specialists
in the United States

Technical Business Analyst, Product Manager & Project Management Consultant with 16+ years of experience delivering data-driven digital solutions in 4 core industries: 🔹Banking 🔹Fintech 🔹Insurance 🔹Human Resources My tenure with Tier-1 organizations like JP Morgan Chase ( 7 Years) , Capgemini (4 Years ) , and Aon Hewitt (2 Years) has endowed me with: 🔹Deep domain expertise 🔹A proven track record of driving results in high-stakes enterprise environments I specialize in: 🔹Evaluating systems, processes, and user experiences 🔹Bridging the gap between business stakeholders and technology teams 🔹Translating ambiguous business problems into clear, structured requirements, process designs, and actionable delivery plans Whether you need: 🔹 A Business Requirements Documentation (BRD) crafted from scratch 🔹 Functional Requirements Documents (FRD) 🔹 User Stories & Acceptance Criteria 🔹 Agile/Scrum Documentation 🔹 An Agile team led through a complex sprint cycle 🔹 A system implementation managed end-to-end 🔹 UAT Planning & Support 🔹 Process Flow Diagrams 🔹 Gap Analysis 🔹 Data Mapping & Workflow Documentation 🔹 Stakeholder Communication 🔹 Project Coordination & Delivery Support I bring structured thinking, strong communication, and enterprise-level execution to every engagement. 𝗞𝗘𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 📌 Business Analysis Requirement Gathering • Functional Analysis • Documentation • Technical Writing • Workflow Analysis • Process Improvement • UAT • Functional Testing • Production Support • Business Process Design • SOPs • Roadmap Delivery 📌 Agile & Project Management Sprint Planning • User Stories • Backlog Management • Stakeholder Management • Risk Assessment • Status Reporting • Vendor Coordination 📌 Domain Expertise Banking • Credit Cards • Fintech • Insurance • HR Systems • Clinical Research • Data Management 📌 Data & Technical Skills SQL • SAS • Informatica • Teradata • ETL • Data Mapping • Data Quality • Reporting 📌 Tools & Platforms Jira • Confluence • MS Excel • MS Project • SharePoint • Tableau • Power BI • Salesforce CRM • ERP Oracle HCM, SAP HR 📌 Methodologies Agile • Scrum • Waterfall • SAFe ✅ Why clients work with me: ✔ I offer a unique combination of Business Analyst, Project Manager, Product Manager, Client Engagement Manager, Client Interview, Operation Consultant, Operation Manager, Business Manager, Technical Business Analyst, Operation Team Member, Business Development Manager and communication leadership roles which are typically handled by separate resources. ✔I serve as a central coordination partner across clients, stakeholders, and delivery teams — simplifying collaboration and improving execution efficiency across projects. ✔ Clear and structured documentation ✔ Strong business-to-technology communication ✔ Enterprise project experience ✔ Reliable stakeholder management ✔ Fast learning and problem-solving ability ✔ Detail-oriented delivery approach In addition to delivery roles, I have participated in hiring panels, helping organizations evaluate candidates and align talent with business and team needs. Clients consistently value my ability to clarify complex requirements, bridge business and technology teams, and drive projects towards successful outcomes, as reflected in my portfolio items Let’s discuss how I can help streamline your requirements and bring delivery excellence to your next project. Thank you!

Tired of broken processes and spreadsheets nobody actually uses? My background includes pharmacy benefits analytics at Xevant and enterprise healthcare data work at Change Healthcare — which means I understand operations at a level most freelancers don't. I help businesses fix both sides of the problem: building clean data systems and the process documentation to make them actually stick. What I help with: — SOPs and workflow documentation — Process mapping and bottleneck analysis — Excel & Access dashboards, trackers, and databases — SWOT analysis and operational recommendations — Cross-functional coordination and client-facing reporting Whether you need a quick-turnaround dashboard or a full workflow overhaul, I work fast, communicate clearly, and deliver things that get used. I'm based in Maine but work across time zones — US, Australia, Europe, no problem. Clients describe me as a "clear communicator, committed to quality, and reliable" — and that's exactly how I work on every project. If that's what you need — let's talk.

I'm a Trinity College Dublin graduate with a Technical Writer Certification. I have experience crafting technical documentation through my education, Certification Course, and freelance projects. • Proficient in Visio, Markdown, Lucidchart, Adobe Acrobat, SnagIt, and Microsoft Office applications • Intermediate knowledge of Python, SQL, and Adobe Illustrator

I’m a seasoned Business Analyst and Customer Experience Operations professional with over four decades of experience helping software organizations improve how they work, support their customers, and deliver high‑quality products. My career spans roles in software design and development, requirements gathering, configuration management, technical product support, and large‑scale process improvement across global teams. I specialize in transforming complex operational challenges into clear, repeatable processes—whether through business process mapping, customer feedback analysis (including NPS and KPI trends), or the creation of detailed SOPs and documentation. I’ve led high‑stakes support organizations, managed international teams, and driven company‑wide initiatives to standardize defect management, streamline deployments, and elevate the customer experience. Known for translating complex systems into clear processes, documentation, and stories—whether improving enterprise customer support organizations, designing scalable business processes, or crafting immersive narrative content. Brings senior leadership judgment, analytical rigor, and polished written communication to both business and creative projects. Across every role, I bring a commitment to thorough analysis, practical problem‑solving, and delivering solutions that improve both customer satisfaction and internal efficiency. Today, I focus on remote contract work where I can apply my expertise in business analysis, customer support operations, and process design to help organizations scale with confidence Core Strengths  Business Analysis & Process Improvement  Requirements Gathering & Documentation  Customer Experience (CX) & Support Operations  Salesforce Administration & Consulting  Data Analysis (KPIs, NPS, trend analysis)  Root Cause & Defect Analysis  Technical & Procedural Writing  Narrative Design & World‑Building  Editorial, Rules & Content Writing  Stakeholder & Client Engagement  Global Team Leadership (US & International) Writing Strengths  World‑building and lore development  Rules writing and technical clarity  Narrative structure and immersive storytelling  Editorial collaboration and deadlines

Systems Analyst, Business Process Mapper, Technical Writer, and Technical Support Specialist Innovative and solutions-focused professional with a B.S. in Information Systems and diverse experience as a Systems Analyst, Technical Writer, and Project Manager. Known for combining technical expertise with a creative mindset to solve complex problems, I excel in streamlining processes, enhancing collaboration, and delivering impactful results in the Information Technology sector. Key Skills: -Creative Problem Solving: Designing and implementing tailored solutions to address business challenges. -Project Management: Expertise in tools like JIRA, Awork, and Trello to lead projects from inception to completion. -Documentation & Knowledge Management: Skilled in Confluence, Lucidchart, and Showpad to create clear, actionable documentation. -Support & Training: Strong background in user training, onboarding, and sales enablement to empower teams. -Collaboration & Communication: Experienced in fostering teamwork through Microsoft Office, Teams, Slack, and Zoom. -Data-Driven Decisions: Proficient in G Suite and Google Analytics to analyze trends and drive strategy. -Creative Design & Media: Leveraging Canva and Hootsuite to develop engaging visual and digital content. Passionate about making complex concepts accessible, I thrive in roles where I can transform challenges into opportunities. Whether managing cross-functional projects, documenting intricate systems, or enhancing team collaboration, I bring a forward-thinking and innovative approach to everything I do. Let’s connect to collaborate on building smarter, more effective solutions!

I specialize in helping teams bring order to complicated software projects — especially when the work is spread across business users, vendors, developers, operations teams, and compliance stakeholders. My background includes business analysis work on LMS modernization, employee benefits platforms, public sector system integration, workflow automation, reporting, user access, and compliance-driven business processes. I’ve worked on projects where the challenge was not just “writing requirements,” but understanding how the business actually works: how users enroll, complete tasks, request services, receive approvals, trigger payments or benefits, track records, and report outcomes. I can help document the full picture: project scope, business requirements, As-Is and To-Be workflows, process flows, business rules, user stories, acceptance criteria, gaps, assumptions, open questions, and UAT support. I’m especially useful when a team has meetings, ideas, screenshots, legacy processes, or half-defined workflows — and needs someone to turn all of that into clean, practical documentation. If you need a Business Analyst who can listen carefully, ask smart questions, connect the dots, and create documentation your developers and business team can actually use, I can help move your project forward.