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EXPERIENCE SUMMARY Expert-Vetted CIO/CTO/CISO Security Program Manager/Solution Architect/Business Analyst • Over 15 years’ experience working with C-Suite sponsors, business process owners, developers, product owners, data analysts, and end-users. • Experience architecting and implementing solutions and proofs-of-concept for new processes, integrations, security architecture, and GRC programs (for internal audit and external audit prep). • Skilled in facilitating the design of innovative solutions that manage change, minimize risk and maximize stakeholder satisfaction while optimizing enterprise demand and resource management. • SMB and enterprise strategic security operations center design, implementation, compliance prep and training services • Strategic Privacy/Data/AI governance policy and controls implementation. • Ensure delivered business value aligned with strategic business goals. • Consistently employ solid portfolio/program/project management techniques, business process management, collaboration tools, and metrics, ensuring that the right information gets to the right individuals, empowering them to make the right decisions at the right time. • Commitment to continuous learning and customer satisfaction. PROFESSIONAL ORGANIZATION MEMBERSHIP IEEE, ISACA (ISACA-SD), ISC2, ISSA, CSA, IAPP SCL, ASCAP, AFM TECH TOOLS EXPERIENCE AWS, GCP Solution Architecture/DevSecOps pipelines; Github,GitLab, Bitbucket Okta, Duo, SSO MFA provisioning; Identity Standards implementation; Google Workspace Cursor, Gemini GRC trust platform implementation/audit prep (Vanta, Drata, Secureframe) GRC policy tailoring/implementation/audit prep (SOC2 (Type I/Type II), ISO 27001, ISO 27701, ISO 42001, EU AI ACT, NIST CSF, NIST AI RMF, GDPR, PCI-DSS, HIPAA) Data Privacy, MDM, pipeline/analytics architecture/management Atlassian Suite (Cloud) ServiceNow, Salesforce ADDITIONAL TRAINING/EDUCATION ISC2 (CC, SSCP, CGRC, CISSP) ISACA (CRISC, CISM, AAISM) CSA (TAISE) AWS (Cloud Practitioner, Solutions Architect) DevSecOps Scrum dot org: PSM I Certification /PSM II Training Certified vCISO Level2 Atlassian: Agile Development with Jira Software Cert Prep (ACP-300) Atlassian: Managing Jira Cloud Projects Cert Prep (ACP-MJCP) Atlassian: Jira Cloud Administrator Cert Prep (ACP-JCA) Blockchain Training Alliance: multiple certification prep courses Salesforce: Platform Dev I Certification Prep (CRT 450) Salesforce: Salesforce Admin Certification Prep Salesforce: Salesforce App Dev Certification Prep

🧠 Senior Technical Project Manager | Scrum Master | Jira & Confluence Expert | Agile Delivery Coach I help organizations streamline product delivery, align cross-functional teams, and implement scalable Agile practices—especially in fast-paced, regulated, or highly technical environments. With over 20 years of experience across web, software, mobile, and data-driven platforms, I specialize in bridging the gap between business priorities and technical execution through clear communication, hands-on leadership, and process-driven results. ✅ What I Bring to Your Team: - Technical PM leadership across Engineering, QA, DevOps & Data - Full-cycle Agile delivery & Jira workflow automation - Executive-ready dashboards, sprint reports & KPI tracking - Vendor coordination, budget reporting, & contract management - Strong hands-on understanding of software architecture and dev tools I’ve led high-impact initiatives in healthcare, pharma, SaaS, finance, and sports tech, with successful outcomes for startups, agencies, and enterprise clients. Whether you need a Jira consultant, interim Head of Product/Engineering, or delivery-focused Program Manager, I can quickly step in to bring structure, momentum, and clarity. Tools I work with regularly: Jira, Confluence, GitLab/Github, Bitbucket, AWS, Pivotal Tracker, Notion, Trello, Asana, PowerPoint/Slides, Excel/Sheets, Word/Docs 🔧 Let’s connect if you’re looking for: - AI-powered Jira automation for product lifecycle - Agile coaching or delivery audits - Executive reporting, dashboards, and portfolio visibility - Hands-on project management to hit delivery goals Your “go-to” technologist and delivery partner, Javier Rivera

Most organizations don't fail at AI because the technology doesn't work. They fail because they treat it as a project instead of a practice. I've spent 25 years inside companies like Microsoft, Amazon, Meta, and Dropbox watching that pattern play out. Leaders adopt tools without governance. Run pilots without purpose. Chase automation while losing strategic alignment. I founded Rafer Consulting to change that. I work with founders and C-suite executives to bring structure, clarity, and defensible decision-making to their AI strategy. My work typically falls into three areas: AI Readiness Assessment. A structured diagnostic that surfaces where your organization actually stands: governance gaps, shadow AI risks, data classification issues, and readiness to scale. Most clients use this as the starting point before any other AI investment. Executive AI Strategy. Working directly with leadership teams to build a roadmap tied to business outcomes, not technology trends. This includes governance frameworks, executive alignment sessions, and the change management scaffolding that makes adoption stick. Fractional CAIO Engagement. For organizations that need ongoing strategic oversight without a full-time hire. I serve as an embedded advisor, keeping AI decisions accountable and aligned as the landscape shifts. I've delivered programs for organizations including Hard Rock International, and I publish regularly on AI governance and trust. My frameworks, including the Clarity Cycle and Architecture of Trust, are built for practitioners, not theorists. If your organization is moving from AI experimentation to something that actually holds up under scrutiny, I'd like to talk.

Senior Program & Operational Transformation Leader with more than 30 years of experience leading complex cross-functional initiatives in highly regulated industries. Expertise includes program management, operational excellence, process redesign, SOP development, change management, stakeholder engagement, and continuous improvement utilizing Lean Six Sigma and DMAIC methodologies. Proven ability to translate strategic objectives into measurable operational results through disciplined execution, governance, and team leadership. Experienced working with executive leadership, technical teams, quality organizations, and regulated environments. Scopes of experience include: * Non-Acute Classes of Trade (Retail, Hospital, Specialty, Home Health, Long Term Care) * Acute Classes of Trade (Hospitals, IDN's, Healthcare Systems, others) * Clinical Research * Pharmaceutical Manufacturing (503A, 503B, cGMP Pharmaceuticals, Medical Devices, CMO's) * Group Purchasing Organizations (Vizient, Premier, Others) * Disease Management * Healthcare Consulting * Market Access * Operational Excellence * Lean Six Sigma * Enterprise Process Improvement My scopes of Healthcare Technology include: * Clinical Workflow Analysis * Electronic Health Records (EHR) Implementation & Optimization Support (Athena Health, Epic, Cerner, others) * Healthcare CRM Platforms (Salesforce, Microsoft Dynamics, Others) * Ariba Contract Lifecycle Management * Microsoft and Google office suites * AI-enabled Healthcare Solutions * Process Mapping & Workflow Design * Business Intelligence & Data Analytics Project Scopes include: Procurement and Sourcing, Market Research, Sales and Marketing, Market Access and Penetration, Pipeline and Program Development, Process Evaluation, Development and Improvement, Supply Chain, Contract Negotiation and Life-cycle Management, Supplier Relationship Management, Value Stream and Outcome Analysis.

I help businesses streamline complex technical projects and deliver scalable digital solutions. I’m Eli Vidal, a Top Rated Plus Freelancer, MBA graduate, and Google-certified Project Manager with 6+ years of experience leading SaaS, CRM, and software development projects. My background bridges both technical knowledge and business strategy—I understand how to keep development teams on track, align stakeholders, and ensure projects deliver real value. From managing CRM implementations and custom integrations to coordinating agile software development sprints, I thrive at the intersection of technology and execution. Core Expertise: Agile Project Management – 2+ years leading sprints, backlogs, and cross-functional teams. CRM & SaaS Platforms – Hands-on experience with implementation, optimization, and integrations. Technical Projects – Strong familiarity with EDI/ERA workflows, front-end development basics, and API-driven environments. Client & Stakeholder Management – Proven ability to translate technical details into clear roadmaps for executives and clients. I’ve helped startups and established businesses alike launch software products, improve CRM workflows, and manage cross-department initiatives that drive measurable ROI. My approach is structured, transparent, and collaborative—I keep teams aligned and projects moving without losing sight of business goals. If you need a technical project manager who can bridge the gap between dev teams and business leaders, I’d love to help. Let’s make your next project not just successful, but scalable and future-proof.

You’re here because Jira isn’t working. It’s draining time, money, and resources. If you’re tired of duct tape fixes and want a Jira environment that drives results, lets fix that! Click “Invite” or “Message,” share your biggest Jira headache, and I’ll show you how we’ll solve it fast. I’m Josh, a senior Atlassian and Jira architect trusted by industry leaders like Volkswagen, PBS, Patreon, and FiveTran to transform chaos into high-performance systems. And here is the truth that others wont tell you: Most “Jira admins” are just clicking around in settings. I build enterprise systems that ACTUALLY scale. Every client I’ve worked with has saved at least 100+ hours per month. - Agents move faster. - Execs brag about the ROI. - Tickets stop slipping through the cracks. - Managers finally get reports they can actually use. Keywords: Jira Administration, Jira Administrator, Jira Admin, Jira Developer, Jira Dev, Jira Architect, and Jira Service Management, Atlassian Administration, Atlassian Guard, Atlassian Jira, Atlassian Confluence, Atlassian Intelligence, and Atlassian Rovo are essential, Jira and Rovo, Jira Virtual Agent, Jira Support, Jira Help, and Atlassian Solutions, Jira AI Expert, Jira Dashboards, Jira Reporting, Jira SCRUM and AGILE, Jira Workflow Management, Jira Integration, Jira Customization, Jira Permissions, Jira Project Configuration, Jira Issue Tracking, Jira Automation, Atlassian Marketplace, Jira Plugins, Jira User Management, Jira Analytics, Jira Performance Optimization, Jira Data Migration, Jira Best Practices, Jira Training, Jira User Experience, Jira Cloud Services, and Jira On-Premises, Jira API Integration.