Hire the Best Scrum Masters in Ohio

Summary: Highly skilled and experienced Atlassian Administrator and consultant with over 10 years of experience in implementing and managing complex Atlassian environments. Proficient in customizing and integrating JIRA with other systems, as well as training users and providing technical support. Demonstrated ability to deliver successful projects on time and within budget, including experience with successful Jira and Confluence migrations. The past 4 years I have operated as a consultant, working for over 100 companies big and small to help standardize their ecosystem to best practices. Skills: • Extensive knowledge of Atlassian administration and customization • Experience in integrating Jira with other systems such as Slack, Teams, and Smartsheets • Strong problem-solving and communication skills • Ability to train users and provide technical support • Proficient in project management and agile methodologies, including experience with migrations • Familiar with Atlassian tools and plugins such as Jira Service Manager, Opsgenie, Confluence, ScriptRunner, JSU automation, AIO Reports, and more Experience: Chief Atlassian Architect at Hammer Consultants (April 2018 – Present) • Implemented and managed a large-scale Atlassian environment for the organization, including customizations and integrations with other systems • Provided technical support and training to users to ensure successful adoption of Jira • Worked closely with teams to ensure successful project delivery using agile methodologies • Created and maintained documentation for processes and procedures related to Jira • Maintained and optimized the Atlassian environment through regular updates and upgrades • Led successful Jira/Confluence migrations for multiple clients, including data migration, integration with other systems, and user training Atlassian Solutions Architect at Cprime (April 2021 – Dec 2022) • Served as the architect on dozens of projects, instructing system admins on how to build scalable solutions • Advised and provided solutions for migration teams, including resource management and scoping Atlassian Admin at Medical Mutual and Goodyear (June 2014 – Sep 2019) • Created standardization process to keep Jira upkeep as simple as possible • Served as a scrum master and triage in addition to Jira admin duties Atlassian Principal Solutions Consultant (Apr 2018 - Present) Demonstrated success in 100+ environments, ranging from startups to enterprises. Expertise in Datacenter, Server, and Cloud solutions tailored for business growth. Impactful Migrations: Led successful Server to Cloud Migrations for industry leaders, such as HP and Guitar Center. Navigate complex data privacy and audit requirements with precision. Business-Centric Solutions: Customized internal migrations for enhanced efficiency, aligning projects with company objectives. Tech debt cleanup strategies for streamlined operations and cost-effectiveness. Advanced Roadmaps for Strategic Management: Implemented scalable architectures for advanced roadmaps, optimizing strategic project management. Atlassian Mastery for Business Growth: Supported by a team of seasoned administrators proficient in Confluence, Jira Software, Jira Work Management, Jira Service Manager, Ops Genie, Jira Align, and more. Automation solutions to boost productivity and reduce operational costs. Invest in Excellence: Elevate your business with strategic insights, seamless migrations, and optimized operations. Ready to collaborate with your team for unparalleled success. Let's explore how our expertise aligns with your business goals.Strategic Consulting Excellence: Demonstrated success in 100+ environments, ranging from startups to enterprises. Expertise in Datacenter, Server, and Cloud solutions tailored for business growth. Impactful Migrations: Led successful Server to Cloud Migrations for industry leaders, such as HP and Guitar Center. Navigate complex data privacy and audit requirements with precision. Business-Centric Solutions: Customized internal migrations for enhanced efficiency, aligning projects with company objectives. Tech debt cleanup strategies for streamlined operations and cost-effectiveness. Advanced Roadmaps for Strategic Management: Implemented scalable architectures for advanced roadmaps, optimizing strategic project management. Atlassian Mastery for Business Growth: Supported by a team of seasoned administrators proficient in Confluence, Jira Software, Jira Work Management, Jira Service Manager, Ops Genie, Jira Align, and more. Automation solutions to boost productivity and reduce operational costs. Invest in Excellence: Elevate your business with strategic insights, seamless migrations, and optimized operations. Ready to collaborate with your team for unparalleled success. Let's explore how our expertise aligns with your business goals.

𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐛𝐲 𝐠𝐥𝐨𝐛𝐚𝐥 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧𝐬 including 𝐒𝐭𝐚𝐫𝐛𝐮𝐜𝐤𝐬, 𝐌𝐜𝐊𝐢𝐧𝐬𝐞𝐲 & 𝐂𝐨𝐦𝐩𝐚𝐧𝐲, 𝐂𝐨𝐬𝐭𝐜𝐨 𝐖𝐡𝐨𝐥𝐞𝐬𝐚𝐥𝐞, 𝐍𝐨𝐫𝐭𝐡 𝐀𝐦𝐞𝐫𝐢𝐜𝐚𝐧 𝐃𝐞𝐧𝐭𝐚𝐥 𝐆𝐫𝐨𝐮𝐩, 𝐒𝐞𝐝𝐠𝐰𝐢𝐜𝐤 and 𝐕𝐢𝐭𝐚𝐥𝐁𝐫𝐢𝐝𝐠𝐞 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬. I bring enterprise-level expertise to startups and businesses looking to build software, streamline healthcare operations, and successfully deliver complex technology projects. With 14 years of experience in project management, medical billing, and digital product delivery, I specialize in turning ideas into scalable solutions that drive measurable business results. As a PMP®, PMI-ACP®, and ITIL 4 certified professional, I bridge the gap between business goals and technical execution by leading cross-functional teams, optimizing healthcare operations, and managing end-to-end software development projects. I have extensive experience supporting enterprise organizations and leading software initiatives at Vital Bridge Technologies. What I Bring to Your Project ✔️ Project Management & Product Delivery * End-to-end project management using Agile, Scrum, and Waterfall methodologies * Project planning, execution, and delivery management * Requirements gathering and roadmap creation * Stakeholder and client management * Risk, issue, and change management * Budget management and resource allocation * Sprint planning and Agile delivery management * KPI tracking, reporting, and process optimization * Cross-functional team leadership and coordination * Product strategy, MVP planning, and digital transformation initiatives ✔️ Medical Billing & Revenue Cycle Management * Dental and medical billing operations * Insurance verification and eligibility checks * Claims submission and payment posting * Denial management and appeals processing * Accounts receivable follow-up and collections * Revenue Cycle Management (RCM) optimization * Healthcare operations and workflow improvement * Medical reporting and performance tracking * Process automation and operational efficiency initiatives ✔️ Mobile & Web Development Expertise * Custom web application development * Mobile app development for Android and iOS * SaaS platform development and management * Enterprise software solutions * API development and third-party integrations * AI-powered applications and chatbot solutions * Healthcare software and patient management systems * Product development from concept to launch * Software development project management and delivery * Cloud-based and scalable application solutions Industries I Serve * Healthcare & Medical Billing * Healthcare IT & Digital Health * SaaS & Technology Startups * Enterprise Technology * FinTech * E-commerce * Education & EdTech * Small and Medium Businesses (SMBs) Why Clients Choose Me ✔️ PMP®, PMI-ACP®, and ITIL 4 Certified Professional ✔️ 14+ Years of Project Management and Operations Experience ✔️ Strong Technical and Business Acumen ✔️ Proven Experience Managing Enterprise and Software Projects ✔️ Expertise in Healthcare Operations and Medical Billing ✔️ Clear Communication and Transparent Reporting ✔️ Focus on Process Improvement and Measurable Outcomes ✔️ Dedicated to Building Long-Term Partnerships I am passionate about helping businesses successfully execute projects, improve operational efficiency, and build innovative digital products. Whether you need a Project Manager to lead your technology initiatives, a Medical Billing Specialist to optimize your revenue cycle, or an expert to oversee mobile and web development projects, I am committed to delivering results that help your business grow. Whether you're building a mobile app, launching a SaaS platform, optimizing your revenue cycle, or managing a large-scale technology project, I bring the leadership, technical understanding, and execution needed to make your project successful. Let's discuss your project and explore how I can help bring your ideas to life and achieve your business goals

My name is Ahmed Saad Malik, a Senior Business Analyst with over 12 years of experience delivering results across government, healthcare, and enterprise domains. I specialize in analyzing complex business needs, documenting detailed requirements, and supporting cross functional teams to implement scalable, process driven solutions. I bring strong expertise in both Agile and Waterfall project environments, with hands on experience in business process improvement, system integration, EDI transactions, and digital transformation projects. My work ensures that organizations meet strategic goals, regulatory requirements, and operational efficiency benchmarks. 𝐂𝐨𝐫𝐞 𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬: 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 𝐚𝐧𝐝 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: • Business Requirements (BRD, FRD, SRS, RTM) • Functional and Non Functional Specifications • Use Cases, Workflow Diagrams, and Gap Analysis • JAD Sessions, Stakeholder Interviews, and UAT Coordination • Policy and Compliance Alignment (HIPAA, CMS, State and Federal Guidelines) Industry and Project Experience • Government Systems and Public Programs (Medicaid, SNAP, TANF, CHIP) • Digital Transformation and System Modernization • EDI Integration (837, 835, 834, 820), FHIR APIs, and ETL Pipelines • Legacy System Decommissioning and Cloud System Adoption • Payer Systems, Case Management Platforms, and Internal Applications 𝐓𝐨𝐨𝐥𝐬 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬: • Project and Collaboration Tools: JIRA, Azure DevOps, SharePoint, Confluence • Documentation and Analysis: Microsoft Visio, Word, Excel, PowerPoint, Lucidchart • Technical Tools: SQL, XML, Postman, Microsoft TFS 𝐒𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: 𝐎𝐡𝐢𝐨 𝐃𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭 𝐨𝐟 𝐌𝐞𝐝𝐢𝐜𝐚𝐢𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬: • Led business analysis efforts for cross agency systems including MSY, CEMS, OTCT, and CLUMPS • Defined user stories, maintained backlogs, and coordinated with stakeholders in Azure DevOps • Authored user guides, onboarding materials, and testing documentation • Supported implementation of technical enhancements and compliance alignment 𝐊𝐞𝐭𝐭𝐞𝐫𝐢𝐧𝐠 𝐇𝐞𝐚𝐥𝐭𝐡 𝐍𝐞𝐭𝐰𝐨𝐫𝐤: • Managed requirements for API integration using FHIR standards • Conducted SQL based data analysis and gap assessments • Partnered with cross functional teams to execute regulatory compliance projects 𝐂𝐚𝐫𝐞𝐒𝐨𝐮𝐫𝐜𝐞: • Delivered multi state Guiding Care implementation for Medicaid care management • Managed Epics, Features, and Stories in JIRA in coordination with Agile delivery teams • Aligned system workflows with Home and Community Based Services and enterprise policies 𝐒𝐭𝐚𝐭𝐞 𝐨𝐟 𝐖𝐢𝐬𝐜𝐨𝐧𝐬𝐢𝐧: • Supported projects across Medicaid, SNAP, TANF, and ACA programs • Created traceability matrices, validated HIPAA EDI data, and managed backend testing • Contributed to operational performance improvements and process optimization 𝐎𝐩𝐭𝐢𝐦𝐚 𝐇𝐞𝐚𝐥𝐭𝐡 𝐚𝐧𝐝 𝐅𝐢𝐝𝐞𝐥𝐢𝐬 𝐂𝐚𝐫𝐞: • Executed EDI integration, clearinghouse migration, and provider system improvements • Facilitated JAD sessions, developed process flows, and supported issue resolution 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬: • Certified Business Analysis Professional™ (CBAP), 2025 • Project Management Professional (PMP), 2023 • Professional Scrum Master I (PSM I), 2019 • Scrum Product Owner Certification, 2018 • Salesforce Admin Certification, 2021 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: • Master of Science in Computer Science – Montclair State University, New Jersey • Bachelor of Science in Computer Systems Engineering – Bahauddin Zakariya University, Pakistan If you are seeking a Senior Business Analyst who combines strategic insight with practical execution, I am ready to support your project. I offer a track record of delivering detailed documentation, facilitating stakeholder alignment, and supporting successful system implementation across a wide range of industries.

I’m a certified Salesforce Architect and Project Management Professional with 9+ years of hands-on experience delivering scalable CRM, product engineering, and digital transformation solutions across startups, SMBs, and enterprises. My expertise spans the full Salesforce ecosystem—including Sales Cloud, Service Cloud, Marketing Cloud, Financial Services Cloud, and Experience Cloud—leveraging technologies like Salesforce Lightning, LWC, Apex, and Flows to build robust, user-centric platforms. I’ve led end-to-end implementations, integrated cloud systems like AWS, enabled AI/ML capabilities, and optimized business workflows through telephony, mobile apps, and third-party platforms such as DocuSign. Certified as a PMP®, CSM®, and in Strategic Leadership & Management from the University of Illinois Urbana-Champaign, along with Salesforce certifications in Sales Cloud, Service Cloud, CPQ, Admin, Business Analyst, and Agentforce Specialist, I combine deep technical skills with strategic delivery. Proficient in tools like Jira, Confluence, Lucidchart, and methodologies like Agile, Scrum, and Kanban, I bring strong leadership to cross-functional teams while ensuring high-quality execution. I help organizations translate complex challenges into simplified, scalable solutions that maximize ROI and support long-term growth. My focus is on delivering measurable business outcomes through tailored CRM strategy, efficient delivery models, and seamless integrations. 🔹 Certifications PMP® – Project Management Institute CSM® – Certified Scrum Master – Scrum Alliance Strategic Leadership & Management – University of Illinois Urbana-Champaign Salesforce Certified: Agentforce Specialist Sales Cloud Consultant Service Cloud Consultant Administrator CPQ Specialist Business Analyst #SalesforceArchitect #SalesCloud #ServiceCloud #MarketingCloud #ExperienceCloud #FinancialServicesCloud #CRMStrategy #PMP #CSM #ApexDeveloper #LWC #DigitalTransformation #AIIntegrations #VendorManagement #AgileDelivery #ProductEngineering #Leadership #StrategicExecution

I love to develop solutions for others. One of my strengths is being able to discuss what the end goal is, which I can then make into a reality. I have 9 years experience with SQL and data visualization, and 7 years experience of data pipelines, architecture, and integrations. I also have 4 year of agile! I love seeing data come to life, how it tells a story, and how businesses use data differently. Being the Data and Business Intelligence manager at my current role was due to my ability to understand business needs and develop solutions. I am always seeking to understand the problems and pain points clearly before jumping in (simple, right?). I've seen many people struggle to interact with SQL developers - they say sometimes the developer doesn't speak the same language. One of my strengths is that I only speak into the technical side as you need me to. Whole interacting with me, you will be able to talk business; I can translate into the technical solution. Recently, I have also been building out AI solutions as well. Whether that is automating tedious processes with AI, integrating AI into database, or building out end-to-end apps from the ground up.

I'm a Business Systems analyst with expertise in 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀, 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗦𝘆𝘀𝘁𝗲𝗺 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀, 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗢𝘄𝗻𝗲𝗿, 𝗮𝗻𝗱 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹/𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻. A Business Analyst with 10 years of experience, I specialized in many software development life cycles including 𝗪𝗮𝘁𝗲𝗿𝗳𝗮𝗹𝗹, 𝗔𝗴𝗶𝗹𝗲/𝗦𝗖𝗥𝗨𝗠, 𝗮𝗻𝗱 𝗞𝗔𝗡𝗕𝗔𝗡. Proficient in SharePoint, Microsoft Office, and Agile Sprint Tracking tools, with excellent facilitation and communication skills, and proficiency in conducting JAD/UAT sessions and eliciting requirements using various techniques. I have worked on many projects like 𝗙𝗿𝗼𝗻𝘁 𝗘𝗻𝗱 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁, 𝗕𝗮𝗰𝗸 𝗘𝗻𝗱 𝗗𝗮𝘁𝗮 𝗘𝘅𝘁𝗿𝗮𝗰𝘁𝗶𝗼𝗻, 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻, 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁, 𝗘𝗗𝗜, 𝗮𝗻𝗱 𝗘𝗧𝗟 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀. 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: • Agile Business Analysis • Business Process Improvement • Data-Driven Decision Making • Stakeholder Analysis and Management • Requirements Engineering • Business Case Development • Feasibility Studies • Risk Analysis and Management • Digital Transformation Analysis • Market and Competitive Analysis • Process Modeling and Mapping • Change Impact Analysis • User Experience Analysis • Financial Analysis • Regulatory and Compliance Analysis 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: • Agile Business Analysis • Business Process Improvement • Data-Driven Decision Making • Stakeholder Analysis and Management • Requirements Engineering • Business Case Development • Feasibility Studies • Risk Analysis and Management • Digital Transformation Analysis • Market and Competitive Analysis • Process Modeling and Mapping • Change Impact Analysis • User Experience Analysis • Financial Analysis • Regulatory and Compliance Analysis 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: • Market Research and Analysis • Product Lifecycle Management • Competitor Analysis • Customer Segmentation and Analysis • Pricing Strategy Analysis • Product Performance Analytics • User Experience and Usability Testing • Feature Prioritization and Roadmapping • Sales and Revenue Analysis • Customer Feedback Analysis • A/B Testing and Experimentation • Business Case Development • Product Requirement Gathering • Go-to-Market Strategy Planning • KPI Development and Tracking 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹/𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻: • API Documentation • User Manuals and Guides • Software Requirements Specifications • System Architecture Documentation • Process and Workflow Documentation • Technical Design Documents • Test Plans and Test Cases Documentation • Installation and Configuration Guides • Release Notes and Version Histories • Business Requirements Documentation • Data Dictionary and Glossary • Training and Onboarding Materials • Use Case and User Story Documentation • Compliance and Regulatory Documentation • Maintenance and Support Documentation 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀: - Project Management Professional - 𝗣𝗠𝗣 - Professional Scrum Master 1 - 𝗣𝗠𝗣𝟭 - Scrum Product Owner Accredited Certification by International Scrum Institute 𝗠𝘆 𝗧𝗼𝗼𝗹𝘀 𝗞𝗶𝘁: - Jira | ClickUp | Trello | Asana | Notion | Monday.com | Prezi - Microsoft Project Management | Zoho | Zapier | Slack - Pencil Tool | Microsoft Word | Figma | Confluence | Miro - Gitbook | Photoshop | Zoho | Postman | Draw.io | Lucid Chart | Microsoft Visio 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝗸𝗶𝗹𝗹𝘀 • Microsoft Technologies: MS Project, Visio, Excel, Word, Outlook, PowerPoint • Requirements Management Tools: JIRA, Microsoft TFS, MS Visio, SharePoint • Operating Systems: Windows 2000/7/XP, DOS, Unix • Business Skills: Business Process Analysis & Design, Process Improvement and Implementation Assessment, Requirement Gathering, Use Case Modeling, JAD/JRP Sessions, Gap Analysis • Office Tools: MS Office (Package), MS Visio, MS Project, MS FrontPage, Outlook, MS Excel • Languages/Standards: SQL, XML, HTTP, HIPPA 4010/5010, ICD9/10, ANSIX12, CPT, CMS form • Methodologies: Agile-Scrum, Waterfall, Hybrid, KANBAN 📞 Feel free to contact me anytime to help grow your business; I will exceed your expectations. Thanks.