๐ฅ ๐ง๐ผ๐ฝ ๐ญ% ๐ผ๐ณ ๐๐น๐ผ๐ฏ๐ฎ๐น ๐ง๐ฎ๐น๐ฒ๐ป๐ ๐ผ๐ป ๐จ๐ฝ๐๐ผ๐ฟ๐ธ ๐ฅ
( Please donโt invite me if itโs a short project, Iโm open for long term projects only )
Do you need a customer support specialist or virtual assistant expert? Do you need someone to handle customer-related issues? I can help with both! With close to 9 years of customer service experience, both virtually via social media/ online support tools and face to face jobs as well. I have worked in restaurants, retail management, personal training studio owner, social media management, moderating/ engaging, Zendesk support, live chat, Shopify, email support, and operations manager. I understand the importance of giving every customer a pleasurable and memorable experience. A happy customer is a repeat customer!
Scheduling
Virtual Assistance
Data Entry
Online Chat Support
Customer Support
Customer Service
Administrative Support
Outbound Call
English
Receptionist Skills
Email Support
Email
Phone Communication
Email Communication
Phone Support
Social Media Management
Inbound Inquiry
Ecommerce Support
Technical Support
Customer Satisfaction
Chinenye N.
Columbus, Ohio
$20/hr
4.8
43 jobs
Hello, I'm Chi, a skilled and results-driven virtual Assistant with over 3 years of hands-on experience in appointment setting, e-commerce and customer support .
I specialize in supporting busy executives, entrepreneurs, and e-commerce businesses by handling day -to -day tasks efficiently and accurately, allowing you to focus on what matters most in your business.
I am passionate about providing exceptional service and pride myself on my attention to detail, professionalism, and client satisfaction. I always aim to exceed expectations by streamlining processes, improving communication, and driving operational efficiency.
Project & Achievements:
1. Managed Appointment scheduling for a corporate firm: organized and scheduled meetings and appointments for over 20 executives, improving meeting efficiency and reducing scheduling conflicts by 35%.
2. E-commerce Virtual Assistant for a growing Shopify store:
Assisted with product listing, order fulfillment,and customer queries, helping the business scale its operations and achieve a 20% increase in sales over six months.
3. Customer Support for for an Online Retailer :
Provided outstanding phone and email support, achieving a 95% customer satisfaction rating and improving response times by 40%.
My expertise includes:
-Appointment Setting & Scheduling:
Efficiently managing appointments,bookings and calendar coordination to ensure you stay organized and productive.
-Customer Support: Handling customer queries through phone, email and live chat to ensure your customers feel heard and valued, contributing to better client retention and brand loyalty.
E-commerce Virtual Assistance:
Supporting your online store with order processing, inventory management, product listing, and customer inquiries, helping you run your business seamlessly.
-Data Entry & Management: Precise and timely data entry, ensuring accurate management of business information and operations.
- Administrative Support: Managing various admin tasks such as file organization, project coordination, inbox management ,and more to keep operations smoot.
- Calendar Management: Organizing meetings, appointments, and events to optimize your time and keep you on schedule.
My Key Skills and proficiencies:
- Customer Support: Phone, email, and chat support to enhance customer relationships.
- Appointment Scheduling : Streamlining booking processes and calendar management.
- Data Entry: Accurate and detailed input of important information.
- Project Cordination: Ensuring timely execution and monitoring of project tasks.
- E-commerce Assistance: Handling products listings, inventory, and orders.
- Administrative Support: Ensuring smooth daily operations through organization and time management.
Why Choose Me?
I am committed to providing the highest level of support for your business. Here's what set me part:
- proven track record: with over 4years of experience, I have a strong understanding of e-commerce operations, customer, customer service, and virtual assistant.
- 100% client satisfaction: I take pride in delivering top quality work, ensuring that all tasks are completed accurately, on time,and to your satisfaction.
- Flexible and Reliable: I am adaptable , always ready to take on new challenges and capable of working in dynamic and fast-paced environments.
- Strong Communication Skills: I maintain clear professional and prompt communication, keeping you informed every step of the way.
-Time Management and Organizational Excellence: I am adept at managing multiple tasks simultaneously and ensuring that deadlines are met, even in high-pressure situations.
Certifications :
- Certified E-commerce Virtual Assistance
- Certified Customer Service Professional
-Google Workspace Proficiency
Tools Use:
-Project Management: Clickpup,Asana,
Monday.com,Trello.
- Communication:: slack, Zoom, Google Workspace (Docs,Sheets,Gmail, Calendar).
- Appointment Scheduling : Calendar.
- Customer Support: Zendesk Freshdesk, Tawk.to, and similar platforms.
E-commerce platforms: Shopify,
WooCommeerce and other e-commerce tools.
If you're looking for a reliable, detail oriented, and experienced virtual Assistance who can streamline your operations, enhance customer experiences, and manage your e-commerce tasks efficiently, I'm here to help.
Let's discuss how I can contribute to your business success.
Hire me today Let's get started.
Scheduling
Customer Service
Data Entry
Virtual Assistance
Administrative Support
Communications
Customer Support
Project Management
Email Management
Calendar Management
Appointment Setting
Survey
Web Testing
Book Marketing
Review
Anna B.
Cleveland, Ohio
$70/hr
4.7
105 jobs
Need a dependable Executive Assistant who keeps your business organized, your clients happy, and ensures nothing falls through the cracks?
I help busy CEOs, founders, and business owners reclaim their time by providing proactive executive support, exceptional client communication, and dependable administrative assistance.
With more than 16 years of experience, I understand the importance of professionalism, communication, and reliability. My goal is simple: take work off your plate so you can focus on growing your business.
I believe the best Executive Assistants do more than complete tasksโthey anticipate needs, solve problems before they arise, and become trusted partners. I strive to provide the kind of support that gives clients peace of mind, knowing the details are handled and nothing is being overlooked.
Think of me as your behind-the-scenes partnerโkeeping your inbox organized, your calendar running smoothly, your clients informed, and the countless administrative details that keep your business moving handled with care and professionalism.
Whether I'm coordinating meetings, managing your inbox, preparing professional documents, maintaining your CRM, or communicating with clients, I work proactively to keep your business organized, responsive, and running efficiently.
Whether you need a few hours of support each week or a long-term Executive Assistant, my goal is to make your day easier, your business more organized, and your clients feel well taken care of.
My clients appreciate having someone they don't have to micromanageโsomeone who takes initiative, communicates clearly, follows through, and consistently delivers high-quality work.
Services I Provide
โ Executive Support
โ Executive & Administrative Support
โ Executive Calendar Management
โ Email & Inbox Management
โ Client Relations & Communication
โ Client Onboarding
โ Meeting Scheduling & Coordination
โ CRM Management (HubSpot & Salesforce)
โ Document Preparation & Formatting
โ Google Workspace
โ Microsoft Office
โ Travel Planning & Coordination
โ Research
โ SOP Documentation
โ Data Entry & Database Management
โ Adobe Acrobat
โ Canva
โ Mailchimp
Tools & Platforms
Google Workspace โข Microsoft Office โข HubSpot โข Salesforce โข Slack โข Asana โข Trello โข Notion โข Canva โข Mailchimp โข Adobe Acrobat
Why Clients Enjoy Working With Me
โ Proactiveโnot reactive
โ Excellent communicator
โ Highly organized and detail-oriented
โ Dependable and trustworthy
โ Friendly, professional, and client-focused
โ Comfortable working independently
โ Quick learner who adapts quickly
โ Represents your business with professionalism
Client Feedback
โ โ โ โ โ
"Anna is incredibleโresponsive, professional, and follows directions perfectly. She has been an extremely valuable asset and has saved me a tremendous amount of time. Highly recommended!"
โ โ โ โ โ
"Anna did a stellar job helping me organize my email inbox and projects. She is experienced, thoughtful, and communicates exceptionally well."
โ โ โ โ โ
"A true professional. I would gladly hire her again for any number of projects."
Ready for Reliable Executive Support?
Whether you need ongoing executive assistance or dependable administrative support, I'm committed to helping your business stay organized, your clients feel valued, and your day run more smoothly.
If you're looking for a proactive Executive Assistant who values professionalism, communication, and long-term working relationships, I'd welcome the opportunity to support your business.
Scheduling
Microsoft Office
Content Moderation
Public Relations
Brand Consulting
Customer Service
Social Media Marketing
Research & Development
Client Management
Administrative Support
Areeba H.
Dublin, Ohio
$35/hr
4.9
36 jobs
๐๐ฟ๐ฒ ๐ผ๐๐๐๐๐ฎ๐ป๐ฑ๐ถ๐ป๐ด ๐ฐ๐น๐ฎ๐ถ๐บ๐, ๐ฝ๐ฎ๐๐บ๐ฒ๐ป๐ ๐ฑ๐ฒ๐น๐ฎ๐๐, ๐ฑ๐ฒ๐ป๐ถ๐ฎ๐น๐ ๐ผ๐ฟ ๐ฏ๐ถ๐น๐น๐ถ๐ป๐ด ๐ฒ๐ฟ๐ฟ๐ผ๐ฟ๐ ๐ฎ๐ณ๐ณ๐ฒ๐ฐ๐๐ถ๐ป๐ด ๐๐ผ๐๐ฟ ๐ฝ๐ฟ๐ฎ๐ฐ๐๐ถ๐ฐ๐ฒโ๐ ๐ฟ๐ฒ๐๐ฒ๐ป๐๐ฒ?
I am a Medical Billing and Revenue Cycle Management specialist with extensive years of experience supporting physician practices across the complete billing cycle. I help healthcare providers reduce denials, recover aging accounts receivable, improve collections, maintain accurate billing records and streamline RCM workflows.
๐ช๐ต๐ฎ๐ ๐ ๐ฐ๐ฎ๐ป ๐๐ฎ๐ธ๐ฒ ๐ผ๐ณ๐ณ ๐๐ผ๐๐ฟ ๐ฝ๐น๐ฎ๐๐ฒ:
On the front end, I make sure claims go out clean the first time:
โ Eligibility verification and prior authorizations
โ Coding and modifier review
โ Claims scrubbing before submission
๐ช๐ต๐ฒ๐ป ๐ฐ๐น๐ฎ๐ถ๐บ๐ ๐ด๐ฒ๐ ๐ฟ๐ฒ๐ท๐ฒ๐ฐ๐๐ฒ๐ฑ ๐ผ๐ฟ ๐ฑ๐ฒ๐ป๐ถ๐ฒ๐ฑ ๐๐ต๐ฎ๐'๐ ๐ฟ๐ฒ๐ฎ๐น๐น๐ ๐๐ต๐ฒ๐ฟ๐ฒ ๐ ๐ฑ๐ผ ๐บ๐ ๐ฏ๐ฒ๐๐ ๐๐ผ๐ฟ๐ธ. I dig into the root cause, whether it's eligibility, medical necessity, timely filing or coding issues and I don't stop at identifying the problem. I follow through with corrected claims, appeals and payer follow-up until it's resolved.
On the AR side, I:
โ Clean up old and stuck claims through aging report analysis
โ Catch underpayments payers owe you
โ Handle patient statements and credit balance/refund review
๐๐ฟ๐ฒ๐ฑ๐ฒ๐ป๐๐ถ๐ฎ๐น๐ถ๐ป๐ด ๐ถ๐ ๐ฎ๐ป๐ผ๐๐ต๐ฒ๐ฟ ๐ฎ๐ฟ๐ฒ๐ฎ ๐ ๐๐ผ๐ฟ๐ธ ๐ถ๐ป ๐ฟ๐ฒ๐ด๐๐น๐ฎ๐ฟ๐น๐:
โ CAQH and Medicare PECOS enrollment
โ Medicaid and commercial payer enrollment
โ EFT/ERA setup and application tracking
I also put together the reporting practices actually need to make decisions AR aging, denial trends, collections and monthly RCM performance summaries.
๐ ๐ฏ๐ถ๐ ๐ฎ๐ฏ๐ผ๐๐ ๐ต๐ผ๐ ๐ ๐๐ผ๐ฟ๐ธ:
I am detail oriented, organized and I communicate clearly you won't have to chase me for updates. I am comfortable working independently or plugging into an existing billing team and I take HIPAA compliance seriously in every part of the process. Whether you need full-cycle billing management, a focused AR/denial cleanup project or short-term coverage during a transition, I can adapt to what your practice actually needs.
If you would like to talk specifics, I am happy to hop on a call to go over your billing software, claim volume, payer mix, current AR situation and what results you are hoping to see that helps me put together a plan that actually fits your practice instead of a generic pitch.
Scheduling
Medical Billing
Revenue Cycle Management
Insurance Verification
Preauthorization
Accounts Receivable Management
HIPAA
Revenue Management
Payment Processing
Customer Service
Medical Records Software
Medical Procedure Coding
Healthcare Management
Insurance Claim Submission
Compliance
Data Privacy
Benefits
Medical Referrals
Data Processing
EMR Data Entry
Bethany H.
Wooster, Ohio
$25/hr
4.3
21 jobs
Did hear about that jouster who got out of prison?
Heโs a freelancer now! Ha!
โAll jokes aside, โI offer more than 20 years of professional expertise across office administration, transcription, and editorial services. My career has been built on a foundation of accuracy and adaptability, allowing me to deliver high-quality, reliable results tailored to the unique demands of every client and project.
Office Administration Skills and Experience:
- Scheduling meetings and appointments
- Document preparation
- Data Entry
- Record keeping
- Calendar management
- Transcription and meeting minutes
- Digital Filing
- Spreadsheet creation and tracking
- Email management
- and much more!
Transcription Experience:
- Precision Transcription: Consistently deliver 99% accuracy on complex projects, specializing in "difficult" audio including poor recording quality, heavy regional accents, high-volume background noise, and overlapping speakers.
-โVersatile Formatting: Expert in executing diverse transcription stylesโfrom Strict Verbatim to Intelligent Editingโtailored to specific client needs and legal/corporate standards.
-โComprehensive Documentation: Produce detailed meeting minutes and time-stamped transcripts for audio, video, and live sessions, ensuring seamless speaker identification and chronological clarity.
Editing, Copy Editing, and Proofreading Services:
- Comprehensive Editorial Oversight: Managing the full production lifecycle, from initial developmental structural edits to final pre-publication proofreading.
โ-Quality Assurance & Accuracy: Eliminating grammatical, typographical, and punctuation errors while reconciling factual discrepancies to ensure 100% content integrity.
โ -Strategic Refinement: Applying the "Five Cs" (Clarity, Correctness, Conciseness, Comprehensibility, and Consistency) to turn complex drafts into clear, reader-first content.
โ -Style & Readability: Enhancing flow and tone to ensure text is engaging and accessible for diverse target audiences.
-Customizable Scope: I offer flexible editing levels tailored to your needsโwhether you require a light final polish or a deep dive into structural flow. I do as much or as little as the project demands.
-โVoice Preservation: My goal is to enhance your writing, not rewrite it. I am committed to preserving your unique "authorial voice" and will only adjust tone or style if explicitly requested.
-โAudience Alignment: I ensure the technical complexity and emotional resonance of the piece align perfectly with your intended readers without losing the personality of the original draft.
My mission is simple: to provide high-level support that lets you focus on the big picture. Whether itโs administrative help or a deep-dive edit, I guarantee dedication and quality every time. I look forward to working together!
Thank you very much for your time and consideration.
Data Entry
Virtual Assistance
Microsoft Word
Microsoft Excel
Filing
Legal Transcription
General Transcription
Customer Service
Phone Support
Proofreading
Content Editing
Fact-Checking
Alyson W.
Cincinnati, Ohio
$18/hr
5.0
47 jobs
As a versatile freelancer, I bring exceptional attention to detail, clear communication, and a knack for providing actionable insights. My experience spans product evaluation, app testing, and mystery shopping, working with businesses to enhance user experience and optimize services.
Why Choose Me?
Reliability: Always meet deadlines and deliver top-notch work.
Strong Communication: Clear and concise in reporting findings and addressing client needs.
Diverse Skill Set: Experience in product evaluation, survey participation, app testing, and design critique.
Collaborative: A proven team player, dedicated to exceeding client expectations.
If youโre looking for someone who can offer meaningful insights and quality results, Iโd love to collaborate on your next project! Letโs bring your vision to life.
Data Entry
Relationship Management
Public Speaking
Marketing
Canva
Social Media Management
Data Collection
Clerical Skills
Product Testing
Mystery Shopping
Market Research
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