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Nathan Ruhl Staff System Engineer / Atlassian Admin Nathan Ruhl is a seasoned professional with a diverse background in the world of technology. With a career journey that began in database development and has encompassed roles as a web developer, Jira administrator, and technical team lead, Nathan brings a wealth of experience to the table. His primary areas of expertise lie in software development, agile methodologies, and the administration of Jira and Confluence. Nathan's ability to understand the unique needs of engineering teams and his knack for analyzing complex problem statements to devise effective solutions have earned him a reputation as a valuable resource. Nathan is well-versed in a range of technologies and tools, including Jira, Confluence, Scriptrunner, JWME, and various add-ons related to Atlassian products. He leverages his development background to create custom scripts that enhance Atlassian solutions. Nathan's commitment to excellence has not gone unnoticed, as he has received accolades for his pivotal role in migrating his current company to a unified cloud instance. His track record includes multiple awards for improving efficiency and streamlining processes. With a passion for helping teams become more efficient through the Atlassian suite of products, Nathan Ruhl is dedicated to making a positive impact on organizations and their technological journeys.

🧠 Senior Technical Project Manager | Scrum Master | Jira & Confluence Expert | Agile Delivery Coach I help organizations streamline product delivery, align cross-functional teams, and implement scalable Agile practices—especially in fast-paced, regulated, or highly technical environments. With over 20 years of experience across web, software, mobile, and data-driven platforms, I specialize in bridging the gap between business priorities and technical execution through clear communication, hands-on leadership, and process-driven results. ✅ What I Bring to Your Team: - Technical PM leadership across Engineering, QA, DevOps & Data - Full-cycle Agile delivery & Jira workflow automation - Executive-ready dashboards, sprint reports & KPI tracking - Vendor coordination, budget reporting, & contract management - Strong hands-on understanding of software architecture and dev tools I’ve led high-impact initiatives in healthcare, pharma, SaaS, finance, and sports tech, with successful outcomes for startups, agencies, and enterprise clients. Whether you need a Jira consultant, interim Head of Product/Engineering, or delivery-focused Program Manager, I can quickly step in to bring structure, momentum, and clarity. Tools I work with regularly: Jira, Confluence, GitLab/Github, Bitbucket, AWS, Pivotal Tracker, Notion, Trello, Asana, PowerPoint/Slides, Excel/Sheets, Word/Docs 🔧 Let’s connect if you’re looking for: - AI-powered Jira automation for product lifecycle - Agile coaching or delivery audits - Executive reporting, dashboards, and portfolio visibility - Hands-on project management to hit delivery goals Your “go-to” technologist and delivery partner, Javier Rivera

Certified Atlassian professional with 15+ years of experience designing, administering, and optimizing Atlassian Cloud environments, including Jira, Jira Service Management (JSM), and Confluence. I help organizations streamline service delivery, improve team collaboration, and implement scalable governance across enterprise Atlassian platforms. My expertise includes JSM implementation, workflow design, automation, permissions and security management, asset and CMDB configuration, knowledge management, and platform governance. I have successfully delivered end-to-end ITSM and ESM solutions, modernized help desks, and integrated Jira with third-party applications such as Salesforce, Slack, Microsoft Teams, and other enterprise systems. I specialize in AI-driven automation using Atlassian Intelligence, Rovo, Jira Automation, and Agentic AI solutions to reduce manual effort, improve productivity, and enhance service experiences. Core Expertise: Jira & Jira Service Management Administration Atlassian Cloud Migrations and Governance Workflow Design and Process Optimization Jira Automation & AI-Powered Workflows Atlassian Intelligence and Rovo Confluence Administration and Knowledge Management ITSM / ESM Implementation and Best Practices Marketplace Apps Integration (Appfire, ScriptRunner, Insight/Assets) Custom Dashboards, Reporting, and JQL Third-Party Integrations and Enterprise Support I am committed to delivering scalable, secure, and business-aligned Atlassian solutions that drive operational efficiency and exceptional user experiences.

JIRA CONSULTING I've been involved with over 1,000 project teams in Jira during my 10+ years as an Atlassian Architect. These projects came from all business functions, and there were a few that I helped grow into 500-1,000 person initiatives. While working with 3M, the user presence went from 2,000 users to over 14,000. I was able to scale our operations along with this exponential growth and received several customer services accolades even though the size of our team stayed the same. I have an extensive background in agile, process improvement, and lean six sigma. After running many successful installations, upgrades, integrations with other systems, and optimization projects within this space - I take pride in delivering a quality experience & empowering end-users. PROJECT/PORTFOLIO MANAGEMENT I have led more than a dozen projects over the past few years within the software development space. Leveraging my PMP, Agile Scrum Master, & Product Owner certifications - these have largely been a success. I enjoy being able to work with teams around the globe and have been able run projects in a wide variety of businesses: Medical, Sales, Automotive, Aerospace, Personal Safety, & End-user training.

Most Jira and SharePoint environments don’t fail because of the tools — they fail because workflows, permissions, and governance were never designed end-to-end. I help organizations fix messy Jira and Confluence setups and, when needed, align them with Microsoft 365 (SharePoint, Entra, Exchange) so teams can actually execute instead of fighting their systems. With 10+ years of experience, I design, migrate, and optimize Jira, Confluence, and SharePoint environments for teams that need reliability, clarity, and scalability — not duct-taped workarounds. Atlassian (Jira, JSM, Confluence) • Jira project, workflow, automation, and permission architecture • Jira Service Management setup (SLAs, queues, request types) • Reporting & visibility (dashboards, SLAs, BigPicture, Tempo) • Cloud migrations, consolidation, and instance cleanup • Confluence spaces, templates, knowledge bases, and governance Microsoft 365 / SharePoint • SharePoint information architecture and site design • Permission models, document management, and metadata strategy • Integration with Teams, Power Automate, and Jira • Governance, compliance, and lifecycle management Solutions Architecture & Optimization • Workflow and process analysis • Jira ↔ SharePoint ↔ Teams integrations • Training, adoption, and best-practice enablement 🌟Why Work With Me • System-Level Thinking – I don’t just configure tools; I design how work flows across Jira, Confluence, and Microsoft 365. • Business-First Design – Every workflow, permission, and automation maps to real business processes. • Proven Delivery – Successful implementations for startups, mid-size companies, and enterprise teams with measurable improvements in delivery and adoption. If your Jira environment is hard to manage, your SharePoint setup is chaotic, or your tools don’t work together, let’s fix it properly. Message me to discuss your current state and the fastest path to a clean, scalable solution.

Hello there! I am an Atlassian experts in Configuring and Customizing Jira, Confluence, BitBucket and Slack. Some of my experience are listed below: JIRA: • Creating projects in Jira, configuration of screen, custom fields • Creating Jira workflows and automation of Jira issues using post functions • Creating Jira dashboards, using Jira gadgets • Creating Sprint boards, developing JQL • Users, Groups and Permission management • Installing Atlassian tools, plugin installation, up-gradation and migration. CONFLUENCE: • Creating Confluence spaces, page and setting appropriate permission • Cleaning up permissions, configurations and stale pages, spaces • Page and group permission • Template and Blueprint creation • Setting up existing themes and developing custom themes as per company's brand • Plugin installation, up-gradation, migration I also have lot of expertise in: • Developing plugins for Atlassian tools • Developing post function plugins for Jira workflow * Making integration between tools by writing cross functional plugins for Atlassian and non-Atlassian tools. • Understanding low level detail of Atlassian tool’s architecture I have gain ability to understand client’s complex needs and providing optimum solution without overloading the tools. • Working experience with BitBucket and Slack customization, integration.