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I have decades of experience as a business owner, administrative IT Manager, customer service, accounting/bookkeeping, payroll, federal and state taxes, workman's comp insurance, computer programmer, web developer, Linux and Windows server administration. . PHP, perl, JavaScript, node.js, jQuery, Ajax, core Java, C, C++, C#, Bourne shell (sh), MySQL, MariaDB, MongoDB, JSON, Laravel, Python 3, Visual Basic (All), Visual C#, Visual C++, Pascal, Unreal 4.x, 5.x, Unity 5+. I have developed software for companies such as Honeywell, Inc. - Home & Building, Dialogic Corp, TravelMole; created multiple web-based warehouse management systems (WMS). Skills: MS Office 365 (Excel, Word, Publisher,, Access,, Powerpoint, etc.), Google Suite, Adobe CS, Oracle, ERP software, accounting software including QuickBooks (All versions), Xero, Sage Business Works and Counterpoint POS software Linux server administration (Ubuntu, CentOS and RedHat) and intermediate experience with Windows NT, Server 2012 R2 and Server 2016 creating domain controllers, using Active Directory (AD) and familiar with VPN, Group Policies for user and share management. DeltaV administration and VM’s on Dell T630 servers and T3500 thick clients. Thin client experience and RDP/RDC/RAS. Computer programming and database administration with various technologies on Linux and Windows. Familiar with MAC iOS. Atlassian Jira, HubSpot, Zoom, WebEx, GoTo, ZenDesk.. Education: American InterContinental University, B.S. Information Technology 2018 Colorado Tech - Game Development c.2004 (Transferred credits to AIU) Westwood College - Software Engineering c.2005 (Transferred credits to AIU) NRI, Washington, D.C. - C++ Programming for Windows c.1985 NRI, Washington, D.C. - Desktop Publishing & Design - c. 1989 CIE, Cleveland, OH - Electronics Technology c.1982 ICS, Scranton, PA - Diploma Accounting c.1990 Certificates Windows Server 2012 System Administration. Udemy.com (Sept. 2023) End User Mobile Device Security. Cybrary (Nov. 2017). License No. SC-428214782e-390d44 End User: Social Engineering. Cybrary (Nov. 2017). License No. SC-428214782e-bc4046 Fundamental Cryptography. Cybrary (Nov. 2017). License No. SC-428214782e-d8ab27 Privileged Password Security. Cybrary (Nov. 2017). License No. SC-428214782e-dea149 Developing A Security Strategy. Cybrary (Oct. 2017). License No. SC-428214782e-d2f140 Health Insurance Portability and Accountability Act (HIPAA) Security Awareness. Cybrary (Oct. 2017) License No. SC-428214782e-93cf17 Injection Flaws. Cybrary (Oct. 2017) License No. SC-428214782e-bf414b ADDITIONAL EDUCATION Web Development Foundations: Full-Stack vs Front End. LinkedIn Learning (Oct. 2017). Programming Foundations: Fundamentals. LinkedIn Learning (Oct. 2017). User Experience for Web Designers. LinkedIn Learning (Nov. 2017). UX Foundations: Accessibility. LinkedIn Learning (Nov. 2017). HTML Essential Training. LinkedIn Learning (Nov. 2017). HONORS & AWARDS Dean's List (Dec. 2017). American InterContinental University Dean's List (Sept. 2017). American InterContinental University President's Award - 4.0 GPA QTR (July 2017). American InterContinental University Dean's List (Oct. 2015). American InterContinental University Dean's List (Sept. 2015). American InterContinental University

Being an independent contractor allows me to use multiple skillsets to help clients streamline their business in a way they never thought was possible. Technology is the future, and so many people struggle to use it to it's full potential. Automating a process is much easier than you think, and I've been doing it for a very long time. Your entire business should run smoothly and efficiently with almost zero paper. Every single contract, form, invoice, and statement can be electronically signed, securely stored in the cloud and accessible to you from any device. I specialize in getting rid of the clutter and helping my clients organize all of their paperwork into online files that they can access anytime. My professional background in design along with my accounting experience has allowed me to elevate the corporate structure of online file management and data security. I've worked alongside with many I.T. specialists and have learned quickly how to utilize online cloud storage and automation to create high standards in every process of your business.

I am a senior Microsoft Cloud Architect with more than 16 years of experience designing, securing, and automating environments built on Microsoft 365, Azure, Microsoft Entra ID, and Microsoft Intune. I help organizations modernize their stack with Zero Trust principles, Windows 11 and Cloud PCs, Intune Suite capabilities, and Microsoft 365 Copilot so they get secure, automated, and measurable outcomes, not just configurations. Top Rated Plus, 100 percent Job Success, Over $100k earned on Upwork. Clients bring me in when they need someone who can own complex architecture, clean up half finished projects, or provide ongoing expert support across the Microsoft ecosystem. Current Focus Areas: 1. Identity, Zero Trust, and Secure Access Microsoft Entra ID design, Conditional Access, MFA, identity lifecycle, role based access, and Just in Time access. Entra P1 and P2 based identity security, Entra Suite integrations, and alignment to Zero Trust access patterns. Secure access to Microsoft 365, line of business apps, and SaaS using modern authentication, device trust, and least privilege. 2. Endpoint Management with Microsoft Intune and Intune Suite Full Intune tenant build out, Windows 11 enrollment, Autopilot, configuration profiles, compliance, and update rings. Intune Suite add ons, including Endpoint Privilege Management (EPM) and advanced endpoint security capabilities to reduce local admin rights and enforce least privilege at scale. Co management and migration paths from Configuration Manager to cloud attach or full Intune. 3. Microsoft 365, Copilot, and Collaboration Microsoft 365 tenant design and cleanup, Exchange Online, OneDrive, Teams, and SharePoint Online. Information architecture, permissions, and automation for SharePoint and OneDrive migrations from on premises file servers and legacy systems. Microsoft 365 Copilot adoption, governance, and integration into daily work in Word, Excel, PowerPoint, Outlook, Teams, and Power BI, including new Microsoft 365 Copilot app and Microsoft 365 Premium subscription offerings. 4. Security, Defender, and Compliance Hardening Microsoft 365 and Azure using Defender for Office, Defender for Endpoint, and identity based protections. Planning and implementing controls that align with the newer Microsoft Defender Suite and Microsoft Purview Suite naming for E5 customers. Practical security baselines, security score improvements, and realistic monitoring that IT teams can maintain. 5. Azure Infrastructure, Apps, and AI Integrations Azure landing zones, networking, virtual machines, storage, and PaaS services for line of business applications. Tenant to tenant or subscription to subscription resource migrations, including App Service, databases, and identities. Working with Azure AI and Microsoft 365 Copilot scenarios, including AI agents, Copilot Studio Lite, and Graph API integrations into portals, dashboards, and workflows. Clients typically hire me for: Greenfield Microsoft 365 and Azure builds for growing companies that want best practices from day one. Intune plus Intune Suite implementation to standardize and secure Windows 11 devices, with Autopilot and Zero Trust enrollment flows. On premises file server and legacy SharePoint migrations to modern SharePoint Online, OneDrive, and Teams with clean permissions and automation. Hybrid identity projects that connect on premises Active Directory to Microsoft Entra ID, including secure Conditional Access and device trust. Microsoft 365 Copilot enablement, policy and governance setup, and real use case design for leaders, finance, operations, and IT. Azure resource consolidation and tenant to tenant migrations when companies merge, split, or need cost and security optimization. Creation of automation using PowerShell, Power Automate, and the Microsoft Graph API to eliminate repetitive administrative work. How I Work: Consultative approach: I help clarify requirements, identify risks, and design a realistic roadmap before touching production. Transparent communication: Clear documentation, status updates, and straightforward explanations of tradeoffs. Operational focus: I design solutions that your internal IT team can support long term, with runbooks, handover sessions, and sensible guardrails. If you need a trusted Microsoft cloud expert to design, stabilize, or modernize your environment, I am available for both project based work and ongoing advisory support. Share a brief summary of your environment and goals, and I can propose a concrete approach and starting scope.

Need a reliable Microsoft 365 Administrator, IT Support Specialist, or Help Desk Technician without the cost of hiring a full-time employee? I help small businesses manage their Microsoft 365 environment, provide remote IT support, troubleshoot technical issues, and create professional documentation that keeps teams productive. Whether you need one-time assistance or ongoing support, I deliver responsive, organized, and dependable service. My areas of expertise include: ✔ Microsoft 365 Administration (Admin Center, Exchange Online, Outlook) ✔ Active Directory & Microsoft Entra ID (User Provisioning, Group Management, Access Control) ✔ Microsoft Teams, OneDrive & SharePoint Administration ✔ Password Resets, Multi-Factor Authentication (MFA) & Security Policies ✔ Exchange Online Mail Flow & Email Troubleshooting ✔ Windows 10 & Windows 11 Support ✔ Remote Desktop Support (RDP) ✔ Remote Monitoring & Management (Syncro, NinjaOne) ✔ Help Desk & Ticket Management ✔ Technical Documentation, SOP Creation & Knowledge Base Development ✔ End User Support & IT Troubleshooting I'm CompTIA Tech+ certified and currently completing my IT Technician program, continuously expanding my skills in Microsoft technologies, networking, endpoint support, and business IT operations. I pride myself on providing clear communication, fast response times, thorough documentation, and practical solutions that businesses can rely on. My goal is not just to resolve technical issues, but to improve your workflows and keep your technology running smoothly. Whether you need help with Microsoft 365 administration, user account management, technical support, IT documentation, or ongoing business IT support, I'd be happy to discuss how I can help your team succeed.

If your users are stuck, your cloud services aren’t syncing, or your security tools aren’t protecting you, I solve the root cause — fast — and harden your environment so the issue doesn’t return. I’m a Senior IT Specialist and Security Analyst with 15+ years of experience supporting SMBs, MSP clients, and enterprise environments. I specialize in identity, cloud services, endpoint management, and user productivity across Microsoft 365, Azure AD, Intune, Remote Support, and security tooling. I fix problems most technicians overlook, such as: • Azure AD / On-Prem AD sync issues, broken identity paths • Office 365 authentication, licensing, and mailbox failures • Slow or failing Intune deployments, policies not applying • Recurring login failures, MFA/OAuth issues, conditional access loops • Endpoint problems: device compliance, security alerts, missing patches • Email security issues: phishing, SPF/DKIM/DMARC, relay failures • User onboarding/offboarding delays and misconfigurations What I deliver: • Accurate, thorough troubleshooting — no guessing • Clean, documented fixes that prevent repeat incidents • Improved performance, security, and uptime • Clear explanations so you know exactly what was done and why Recent outcomes: • Reduced onboarding time by 40% through standardized O365/Intune processes • Cleaned and repaired a broken hybrid AD environment affecting 500+ users • Eliminated recurring mailbox and licensing issues across three sites • Cut ticket resolution time from 6 hours to under 2 hours • Reduced phishing incidents by 25% through security tuning and training Core Specialties • Microsoft 365 Administration (Exchange, SharePoint, Teams) • Azure AD / Identity & Access Management • Intune Device & Application Management • Active Directory (on-prem, hybrid, GPO, OU structure) • Remote/End-User Support (Windows, Mac, SaaS apps) • Security Tools: KnowBe4, Cortex XDR, PasswordIQ, DNSFilter, 1Password • VPN, networking basics, DNS, device compliance, endpoint protection When you hire me, you get someone who: • Identifies the real root cause, not the symptom • Documents everything cleanly • Communicates clearly and directly • Takes ownership until the problem is fully resolved If you need a reliable IT partner who fixes issues correctly the first time, let’s talk. I can start with a quick assessment of your environment and give you immediate next steps.

I’m a remote IT Systems Engineer and Cloud Support Specialist with 8+ years of hands-on experience supporting small businesses, startups, and MSP clients. I specialize in Microsoft 365, DNS/email deliverability, and cross-platform cloud environments (AWS, Azure, Google Cloud). I’m certified in: ✅ CompTIA A+, ITIL v3 Foundation ✅ Microsoft Azure Fundamentals (AZ-900) ✅ AWS Solutions Architect Associate ✅ Google Cloud Associate Cloud Engineer ✅ HashiCorp Terraform Associate ⚙️ What I Can Help With: Microsoft 365 Admin – Setup, migrations, Intune, Exchange, Teams Voice, SharePoint Remote IT Support – Helpdesk, onboarding/offboarding, device & user management Cloud & Email Deliverability – DNS (SPF/DKIM/DMARC), Google/AWS WorkMail, MTA tools Systems & Security – Windows Server, Active Directory, BitLocker, Group Policy Automation & Documentation – SOPs, scripting, secure access workflows (PowerShell, Terraform) 💡 Why Clients Choose Me: 🔒 Security-first mindset with compliance awareness (HIPAA, SOC, etc.) 📞 Clear communicator — no jargon, just results ⚡ Fast, reliable, and flexible support — part-time, project-based, or ad hoc Whether you need email fixed, your Microsoft tenant streamlined, or reliable IT support, I’m ready to jump in and solve problems fast. Let’s work together — send me a message and let’s simplify your IT.