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You take two weeks off. By day three the texts start 🚨, and by day five YOU'RE ANSWERING EMAILS from a beach chair and calling it a vacation. It works that way because the business still runs through YOU. Every process, every exception, every "wait, how do we do this again?" I've spent 12 years building the version where it doesn't. New to Upwork. Very much not new to this. If your business runs on sticky notes, three group chats, and hope — we should talk (and for what it's worth, I backed all of this up with an MBA, because I wanted to understand the business side of operations as well as the task side.) Here's the deal. I'm brand new to Upwork, so you're not going to see a wall of five-star reviews on this page yet. What you will see is 12 years of actually doing this work — in person, remote, for small teams and bigger ones — being the person who steps in when things are messy and makes them not messy anymore. I'm not going to pretend that's the same as platform history. It's not. But if you've ever hired someone with 400 reviews and a burnt-out, going-through-the-motions vibe, you know reviews and results aren't always the same thing. What you're getting with me right now is someone who's hungry to earn that first round of 5-stars and still has all the judgment that comes from over a decade of doing this for real. WHAT I ACTUALLY DO I come in, figure out where your business is losing time or money, and fix it. That's it. Sometimes that looks like building out a project management system so nothing falls through the cracks. Sometimes it's untangling a process that used to work when you were smaller and now just creates chaos. Sometimes it's just being the person who remembers the thing everyone else forgot. Rebuilt a client onboarding process that had been living in one person's head. New hires got up to speed in 5 business days. A few ways that shows up: 📋 Systems and workflows — setting up tools like Notion, ClickUp, Asana (or whatever you're already using) so your team actually knows what to do and when 🔥 Process cleanup — finding the bottleneck everyone's annoyed about but nobody's fixed yet 📞 Day to day ops support — inbox, calendar, vendor or team coordination, the stuff that eats your time but has to get done 📈 SOPs and documentation — so the business doesn't fall apart the one week you're on vacation 🧩 Tool setup and migration — moving you off spreadsheets and into something that scales HOW I WORK I don't just show up and start clicking buttons. Here's the actual process: First, I ask a bunch of questions — what's broken, what's just annoying, what have you tried already Then I map out what's actually going on before touching a single tool or workflow I build the fix — whether that's a system, a process, or just me taking something off your plate I make sure you (or your team) actually know how to use whatever I build — no walking away and leaving you confused I stick around after. I'm not disappearing the day the invoice gets paid. WHO THIS IS FOR Honestly, if you're a founder or small business owner who feels like you're the bottleneck in your own company — nothing moves unless you personally touch it — that's exactly who I love working with. You don't need this fixed by someone with 1,000 Upwork hours. You need someone who can actually see the problem and knows what to do about it. That's the part I'm confident about. Probably not your person if you want someone to just quietly execute a task list. I'm going to notice things, I'm going to tell you about them, and most importantly I'll want to help you FIX them. WHAT YOU GET You get someone who treats your business like it's actually mine to protect, not just a task list to clear. You get responsiveness — I'm not juggling twenty other clients yet, so you're not waiting three days to hear back from me. And you get someone who's going to tell you the truth about what's actually broken, even if it's not the thing you asked me to look at. If any of this sounds like your business right now, send me a message and tell me what's on fire. I'll tell you honestly whether I'm the right person to put it out.

I help businesses bring more structure, organization, and consistency to their operations, projects, and online presence. With 10+ years of experience in project management and operations across corporate and entrepreneurial environments, I specialize in helping teams improve workflow management, communication, accountability, and execution. My background includes managing large-scale projects, coordinating cross-functional teams, creating systems and processes, and supporting business growth through organized operations and brand strategy. I can assist with: • Project management and operations support • Team coordination and workflow organization • Asana, Notion, and task management systems • Newsletter and blog writing • Canva content creation and marketing support • Process documentation and SOP creation • Administrative and operational support • Brand messaging and online presence strategy • Client communication and follow-up systems I’m highly organized, proactive, detail-oriented, and easy to work with. My goal is to help businesses operate more efficiently while creating a stronger and more professional brand presence online. If you need someone who can think strategically while also helping execute the day-to-day work that keeps a business moving forward, I’d love to connect.

Notion Expert | Notion Consultant & Systems Architect : Databases, CRM, Client Portals, SOPs & Automations I design and build relational Notion systems for businesses that have outgrown spreadsheets, Trello, or a Notion setup that's become messy, fragmented, or too complicated to maintain. I work as a Notion database architect, systems consultant, and workspace auditor, turning scattered information into one clean, connected operating system. What I build: - Business Operating Systems : CRM, project/task management, and client portals, connected through relations and rollups instead of standalone tables - Workspace audits & consolidation : auditing existing databases, removing duplicate/redundant properties, fixing broken relations and reciprocal relations, and migrating from Trello, Airtable, spreadsheets, or an old template without losing data - Relational database architecture : parent-to-child structures (e.g., Customers → Projects → Tasks, or Clients → Engagements → Deliverables) with correctly configured relations, rollups, and formulas so history and status roll up automatically - SOP libraries & knowledge hubs : searchable, linked documentation so teams stop asking "where's the process for this?" - Team spaces & permission architecture : structuring team spaces and page-level permissions so confidential data (finance, HR, leadership) stays private while day-to-day work stays simple - Dashboards : executive, department, and personal dashboards built from filtered views of existing data, not duplicate databases - Automations : native Notion automations, plus Zapier, Make, and n8n integrations where useful How I work: - Audit what already exists → - Diagnose redundancy and structural issues → - Propose the architecture before touching anything → - Build and test against real-world scenarios (not just "the relations technically work") → - Document and train. Every project ends with a Loom walkthrough and/or written SOP so the system doesn't depend on me to keep running. Who I've built for: Service businesses, Agencies, Coaching and consulting practices, Healthcare and wellness companies, Finance and operations teams, and Growing startups scaling past founder-only systems Including a full automation-driven "second brain" system built for Team Ace, using formulas, buttons, and workflows to remove manual busywork. Available for fixed-price builds, audits, and ongoing Notion systems support/retainers.

🌟 Helping Businesses Stay Organized, Efficient, and Moving Forward 🌟 I am an Industrial Engineer and Office Manager with more than 15 years of experience supporting administrative, operational, and document management processes across corporate and small business environments. My background includes document control, quality assurance, operational support, Microsoft Office, process documentation, client communications, data management, and workflow organization. I have worked extensively with controlled documentation environments, including ISO 9000 quality systems, where accuracy, consistency, organization, and attention to detail are essential. I help clients with: ✅ Document Formatting & Editing (Word, PDF, Excel) ✅ Document Control & Quality Review ✅ Administrative & Operations Support ✅ Data Entry & Data Verification ✅ Microsoft Word, Excel & Google Workspace ✅ PDF Conversion & Document Cleanup ✅ Standard Operating Procedures (SOPs) ✅ Process Documentation & Work Instructions ✅ Spreadsheet Organization & Reporting ✅ Client Communication & Follow-Up ✅ QuickBooks & CRM Data Management ✅ Research & Administrative Projects Throughout my career, I have created, reviewed, corrected, and maintained procedures, reports, manuals, operational documents, and business records for both industrial and corporate environments. My experience in quality control and document management allows me to identify inconsistencies, improve organization, and deliver professional, easy-to-use documents. Clients appreciate my reliability, organization, clear communication, and ability to work independently while maintaining a high level of accuracy. Whether you need help formatting a complex document, organizing business information, reviewing records, supporting daily operations, or improving workflow efficiency, my goal is simple: make your work easier and help your projects move forward smoothly. 🤝 Let's connect and discuss how I can support your business.

Hi, I'm Mary! I can help you save time, cut through chaos, and turn complex projects into repeatable steps that actually get work done. With 12+ years in enablement, I've helped teams stay productive and aligned by managing programs, systems, and processes that keep everything flowing smoothly—so you can focus on the work that really matters. What I can help with: • Manage calendars and schedules • Track projects and keep deadlines on target • Organize files, content, and knowledge resources • Coordinate across systems and teams • Support onboarding, training, and program logistics • Streamline communications and processes • Build simple dashboards to monitor progress Whether you’re just starting out or growing fast, I make it easier for you and your team to work smarter, stay on top of priorities, and actually enjoy getting things done—without the overwhelm. ------------------------------------------------------ Tools I use: • Project & Workflow: Asana, Microsoft 365 (incl. Teams, Excel, Outlook), Zoom, Notion, Confluence, SharePoint, SurveyMonkey • Content & Learning Systems: Seismic (including Learn), Lessonly **Comfortable quickly adapting to new tools and systems to meet business needs.**

I help growing service-based businesses turn scattered tools and manual processes into clear, reliable systems that actually support how their teams work. For the past five years, I have built and scaled a multi-state service agency with 17+ contractors and hundreds of clients annually using custom CRM and workflow systems I designed myself. I bring that same operator-level thinking to every client project. Most of my work includes: • CRM design, cleanup, and optimization • Automation across Airtable, Zapier, Slack, and Google Workspace • Clean data structure and reporting logic • Client onboarding systems and SOP documentation Clients work with me because I do not just connect tools. I look at how the business actually runs and build systems that reduce friction, save time, and scale with growth. If your team is outgrowing spreadsheets or duct-taped workflows, I can help you build something structured and sustainable.