Hire the Best Time Management Specialists in Utah

Companies start looking for a Chief of Staff when the business is growing, but execution isn’t keeping up. You have direction, you have priorities - but turning that into clear plans, ownership, and consistent follow-through is where things break down. That’s where I step in - I work directly with founders and leadership teams to take strategy, and make it real across the business. • Turning direction into clear plans and timelines • Establishing ownership and accountability across teams • Driving cross-functional execution without creating drag • Surfacing risks early and bringing solutions, not just problems I'm most effective when: • Priorities exist, but don’t translate into execution • Initiatives start strong but lose momentum • The founder is the bottleneck for decisions and direction • The business feels harder to run than it should Within the first 30 days: • Priorities stabilize and translate into execution • Ownership is clear across key initiatives • Work moves forward without constant escalation • Leadership has visibility into what’s actually happening My role is simple - bring structure, pace, and follow-through so the business can scale without all the chaos. If that’s the gap you’re trying to close, we should talk.

⭐⭐⭐⭐⭐ "Maureen was really wonderful to work with. She provided an initial set of results on which I was able to provide feedback. She incorporated that feedback and was able to not only give me what I asked for, but she added in a few extra items above and beyond. She was prompt in her communications and deliverables, exceeded my expectations, and provided a very high-quality product. The next time I need similar work, I'll be reaching out to her first. I strongly recommend you hire Maureen." - Pratt Lathrop ****************************************** 🔥Amazon & Shopify Order Fulfillment Expert I manage end-to-end eCommerce fulfillment—order processing, shipping coordination, and logistics across Amazon Seller Central, Shopify, and Flexport—ensuring fast, accurate, and reliable deliveries. 🔥Executive/Personal Assistant As an Executive/Personal Assistant, I'm like the captain of the ship, making sure everything runs smoothly for the busy executive I support. My role involves handling tasks such as scheduling meetings, arranging travel plans, and organizing important documents. If necessary, I can also assist with personal matters. My primary goal is to ensure the executive's daily life is well-organized and stress-free, allowing them to concentrate on their core responsibilities without any interruptions. Think of me as the behind-the-scenes hero who ensures that everything operates seamlessly. 🔥Project/Account Manager: An account manager in a digital company specializes in onboarding and nurturing client relationships, guaranteeing clients receive the essential support for their needs and actively spearheading revenue growth through the utilization of digital products and services. 🔥Operations Manager: As an Operations Manager in a SAAS company, I oversaw four Team Leads, refining SOPs and processes to optimize agent productivity and ensure superior customer satisfaction. I am skilled in streamlining operations and achieving high-quality outcomes by implementing efficient workflows and maintaining exceptional standards. 🔥Workforce and Backoffice Manager: I have experience as a Workforce Manager, leading a team in real-time monitoring, scheduling, and forecasting. Collaborating with back office partners from India and the Philippines, I ensured prompt assistance in terms of knowledge sharing, process support, and adherence to service level agreements (SLAs). My focus on optimizing workforce efficiency and maintaining strong back office relationships drives operational success. 🔥Team Lead: I effectively managed a team of 15 customer representatives, guiding them to exceed weekly and monthly performance targets. Through consistent coaching and the implementation of streamlined processes, I optimized workflow and achieved exceptional customer satisfaction. My commitment to driving success and fostering a positive work environment has consistently yielded outstanding results. 🔥Customer Service: With a strong background in the travel industry, I have mastered the art of customer service. I excel in pacifying frustrations, understanding unique needs, empathizing with concerns, and resolving issues effectively. My valuable asset lies in my ability to communicate and support customers with ease. 🔥Financial Expertise: In my role as a credit card specialist, I gained comprehensive knowledge of APRs, interest charges, and minimum payments. I developed expertise in explaining these concepts to users in a way that is easily understandable and ensures their satisfaction. I prioritize excellent customer service while effectively communicating complex financial information, fostering a positive experience for users. With my exceptional customer service skills and financial expertise, I am well-equipped to provide valuable support and contribute to the success of your team. ⚡️Expertise in Tools and Platforms⚡️ AMZ Seller Central Quickbooks Expandi Instatntly Salesforce Dubsado PipeDrive ProofHub Wrike Microsoft Office Suite Cloud Storage and Collaboration Google Suite Canva Social Media Sales Navigator Teamwork

Objective Organized administrative HR professional with direct experience working with all types of individuals. Collaborative team player with strong communication, decision-making, and time management abilities. Outgoing, positive, and motivated individual with the ability to multitask and work during high-stress situations. Looking to assist a team with their administrative needs and utilize my skills in many areas.

I help small business owners and startup founders bring a little structure to the chaos. Most of the people I work with are great at what they do — they just need someone who can step in, see what’s not working, and help them put things in order without making it complicated or expensive. I’ve spent over 15 years building HR Departments from the ground up, performing high-volume recruiting across various industries, and creating/integrating systems that make businesses run smoother. I’m not “corporate HR” — I’m the person who helps you figure out what needs to get done, makes it happen, and builds processes that actually lasts beyond your first 20 hires. I like working with real humans who understand that there's holes but want more than a band-aid— the kind who are wearing ten hats, trying to grow their business, and need someone reliable to help carry the load. I keep things simple, I work fast, and I care about your growth- so getting it right is essential. My Expertise Includes: People Operations & HR Leadership Workforce forecasting, org design, and structuring HR teams for scale End-to-end hiring: sourcing, screening, ATS setup, interview frameworks Leadership development programs, employee training, and curriculum design Salary benchmarking, comp strategy, benefits design, and pay equity analysis Policy development, compliance audits, and workplace investigations Engagement strategies: recognition programs, retention plans, wellness initiatives Onboarding design, offboarding workflows, documentation management HR analytics: dashboards, KPIs, turnover insights, and workforce reporting Business Operations & Chief of Staff Support Executive support: managing CEO priorities, strategic projects, and follow-through Building and improving operational workflows across departments System implementation: CRMs, HRIS, payroll, project management tools, automations Business process audits, cleanup projects, and restructuring for efficiency Cross-functional communication and aligning teams around business goals Managing special projects, launching new initiatives, and supporting leadership decision-making Acting as a bridge between the CEO and the organization to ensure clarity, consistency, and execution Payroll & Compliance Expertise 15+ years of payroll processing (domestic & international, including France) Payroll audits, cleanup, corrections, and compliance reviews Tax resolution support and setup with federal/state agencies Implementation of payroll systems, time-tracking tools, and overtime workflows Why Clients Work With Me on Retainer My approach is all about action, urgency, and getting down to the root of the problem: I work strategically, I over explain, but never over complicate. I understand that people drive the business, BUT we need to stay aligned with business goals- how can we connect the dots? Let’s connect! — I’m ready to jump in and make a lasting impact.

⭐⭐⭐⭐⭐ "Within a little over a week McKay had our ACOS CUT IN HALF" "His level of skill is awesome and his work ethic is excellent" ⭐⭐⭐⭐⭐ "McKay was able to immediately spot why our conversions had dropped, and was able to provide multiple solutions. " ⭐⭐⭐⭐⭐ "McKay, is the best freelancer we have worked with when it comes to Amazon." I'm part of Five Star Commerce. Send me a message for a link to book an introduction call on our calendar! Our team has earned more than $1M on Upwork alone (as far as I can tell that's more than any other Amazon Marketing firm in the country!). ❓WHY DO YOU TYPICALLY DO HOURLY CONTRACTS? - Hourly contracts force me to spend time and give attention to your business - With flat fees, competitor agencies and freelancers have the incentive to spend as little time as possible on your business - Typically, the amount of time required for an Amazon business goes down after time. Hourly fees tend to be MUCH cheaper in the long term, even when paying top experts - Hourly contracts are a big reason why our team at Five Star Commerce and I are Top Rated on Upwork. Our clients say they are blown away by how responsive we are and our quick turnaround times ❓WHY USE US OVER EVERYONE ELSE? A lot of Amazon experts and agencies know about Amazon and all the effective strategies to increase sales and profits, I do too, however, the key is having the structure and processes to actually deliver each and every time for every client. That's where we shine 🌟 ✅ THOROUGH PROJECT MANAGEMENT - I am a former project management consultant, all our projects and processes are run through a project management software called ClickUp. Everything we do is tracked and recorded, so no client or tasks fall through the cracks. ✅ ULTRA RESPONSIVE - Because we're hourly, we WANT to be available for you. If there's an issue (Amazon suppresses a high sales velocity listing etc.), we'll be there to help. Although I'm not typically going to answer emails or texts in the middle of the night (unless it's an emergency of course), our clients have told us that I'm much easier to communicate with and reply much faster (by a factor of 5) than other freelancers or agencies. ✅ QUICK TURNAROUND TIMES - Agencies that charge flat fees have the incentive to add as many clients as possible. For us, adding extra clients doesn't make us extra money, unless we have the time to actually service them. I monitor our workflow very carefully and never accept too many clients. Our clients have told us they are shocked by our quick turnaround times compared to competitors. ✅ 100% IN THE USA - Me and all my staff (should you choose to use any of them) are located in the United States and work locally in our physical office in the Salt Lake City area. We never outsource your work overseas. ✅ WE ONLY TAKE CLIENTS WE CAN HELP - We know what it takes to do well on Amazon. If we don't think your brand's products are a good fit for Amazon, I'll let you know and not waste your time paying for our services just to find out months later. Don't let this scare you away though, you can schedule a call for free and I can give you my input either way. Send me a message if you'd like to talk or have questions about whether I can help your company in your specific situation. :) ✅ BRINGING YOUR COMPANY'S BRAND TO AMAZON? ✅ LOOKING TO INCREASE YOUR CONVERSION RATE FOR PPC AND ORGANIC SALES? ✅ WANT OPTIMIZED AMAZON PPC CAMPAIGNS? ✅ NEED HELP NAVIGATING THE TERMS AND RED TAPE OF AMAZON? SERVICES (available both as one-time engagements and ongoing contracts): ❇️ Full Amazon Account Management ❇️ Amazon account audits ❇️ Reorganization of Amazon PPC campaigns ❇️ A/B testing and listing optimization ❇️ Amazon PPC strategic planning and profit analysis ❇️ Regular monthly PPC management ✴️ ABOUT FIVE STAR COMMERCE - They work in my physical office in Utah, not some other country - Use our exact methodology and processes - Can lean over and ask other team members a question anytime so they can use the combined knowledge of our team and apply that to your account. - Work with me to provide the maximum ROI for your business, typically a much better ROI than other freelancers can offer - We use separate hourly contracts for each person so you know what work I am doing and what they are doing. Usually, the project manager can make the judgment call on which tasks to do themself and which to have our specialists take care of. Message me for a link to set up an info call about our team.

Detail-oriented professional with proven expertise in customer support, financial services, travel coordination, genealogy research, and workflow optimization. I excel at high-volume tasks with 100% accuracy, building strong client relationships, and streamlining processes—boosting efficiency by up to 35% in past roles. Background in tax preparation, stock plan management, and basic web development (JavaScript, HTML, CSS). Reliable, communicative, and ready to deliver results for your projects, from data auditing to custom research.