Hire the Best Eloqua Specialists

I'm Stan, founder of Evateck, a managed customer support and BPO provider helping companies build dedicated remote teams for customer support, content moderation, and back-office operations. Evateck recruits, trains, manages, and QA-monitors every agent we assign. Instead of simply providing individual freelancers, we build managed teams with onboarding, supervision, escalation procedures, reporting, backup coverage, and ongoing performance management built into the engagement. What we handle Customer & Technical Support Live chat, email, phone, and social support; Tier 1–2 technical troubleshooting; ecommerce and marketplace support; orders, refunds, returns, exchanges, shipping and tracking issues, account questions, and escalations. Content Moderation & QA High-volume content review, listing and asset QA, moderation queues, policy enforcement, trust and safety workflows, and structured escalation processes. Back-Office Operations CRM and ticketing administration, data processing, order management, scheduling, verification workflows, reporting, status monitoring, and repetitive operational work built around your existing SOPs. Recent Evateck engagements include * Customer support for a global baby-gear rental marketplace * Scaling support capacity for a SaaS company * Reviewing **22,000+ marketplace assets** against a fixed project deadline * After-hours track-and-trace operations for a logistics provider * Ongoing ecommerce and marketplace customer service across email, chat, and phone Our teams work inside the systems you already use, including Zendesk, Gorgias, Freshdesk, Intercom, HubSpot, ecommerce platforms, CRMs, and custom internal tools. We can provide multilingual coverage across 10+ languages, support US, UK, and European operating hours, and build teams for extended-hours or 24/7 coverage. Depending on the engagement, our teams have achieved performance metrics including: * 95% of live chats answered within 2 minutes * 95% of emails answered within 30 minutes * 90% of calls answered within 5 minutes * 85% first-contact resolution * 4.5/5 average CSAT * 90+ NPS We can also operate within client-defined security, privacy, and data-handling procedures, including GDPR-sensitive workflows. I understand both sides of the operation: the customer-facing support experience and the technology behind it. Evateck is a strong fit for * Ecommerce businesses needing reliable customer support coverage * Marketplaces managing large volumes of buyers, sellers, listings, or content * SaaS companies scaling Tier 1–2 support without building a large internal team * Companies needing content moderation or QA at scale * Logistics and operational businesses requiring after-hours coverage * Teams overwhelmed by ticket queues, repetitive workflows, or back-office tasks * Companies looking for a managed support operation rather than individual freelancers If your team is buried in support tickets, moderation queues, or repetitive operational work, I’d be happy to discuss what a dedicated Evateck team could take off your plate.

Integrated systems rarely break on the first successful API call. They break three weeks later: a failed Shopify webhook, an ERP order that never synced, a CRM contact missing from the pipeline, or POS inventory that no longer matches the store. I build and fix the middleware/API layer behind those systems. My strongest work is around Shopify, ERP, CRM, POS, and Laravel-based backend systems where product data, orders, inventory, customers, payments, and reporting all need to stay aligned. What I usually handle: - Shopify / Shopify Plus integrations and custom commerce workflows - ERP and CRM syncs: Acumatica, Salesforce, Zoho, HubSpot, SAP-style systems - POS and inventory workflows: Clover, store operations, loyalty, order flows - Laravel/PHP middleware, APIs, webhooks, queues, cron jobs, retries, and logs - Admin dashboards, reporting panels, and operational data models - Production debugging where the issue is hidden across multiple systems Relevant background: - Built and supported systems handling 24k+ products, 3M+ users, and 2,000+ locations - Led technical delivery across teams of 20+ - Worked across Shopify, Shopify Plus, Magento, BigCommerce, Acumatica, Salesforce, Zoho, Clover POS, Laravel, REST/GraphQL APIs, PostgreSQL, MySQL, AWS, Firebase, and payment systems I also take on SaaS MVPs and React Native app work when the project depends on backend architecture, integrations, subscriptions, analytics, or production stability. If your store, ERP, CRM, POS, or internal dashboard is held together by fragile syncs and unclear data flow, I can help trace where it breaks and make the system reliable.

I'm part of the top 🔝 3% freelancers here on Upwork. I am a ⭐ Top Rated Plus ⭐ Freelancer with 100% 💯 Job Success Ratio and 5 Star Rating. I am Expert in Shopify, Kajabi, Showit, Squarespace, Big-Commerce, Wordpress, Woo-Commerce, Amazon, Ebay, Etsy, Magento, Volusion, CS-Cart, Joomla, Zen Cart, OS-Commerce & other Online Stores. Expert in any kind of online stores management, Print on Demand (POD) Online store administrative supports, Customer Support, Email Handling, Tech Support, Print on Demand, Email Marketing, Inventory Managements, Social Media & Other Web Research. I have the strong knowledge of ChatGPT, Canva, Google Docs, Asana, Trelo, Slack, HTML, CSS, Photoshop, Microsoft Office, SEO. I am very open minded, responsible, hard working & willing to new task always. I have More then 26000 Hours Experience to work on upwork with various International Clients from USA, Australia, Canada, UK & other countries worldwide.

I am a US citizen living abroad and a certified: • Zendesk Systems Administrator • HubSpot Sales Administrator • Gorgias Systems Administrator • Shopify Store Building Expert With nearly 20 years of experience in the customer support industry, I specialize in building strong, efficient, and scalable support operations. I am also the founder of Adams-BPO, an elite Gorgias partner and a recognized expert in Zendesk, Freshdesk, HubSpot, Shopify, and web development. At Adams BPO, we provide top-tier customer support teams for growing companies, including: • Full-time agents • Full-time managers • Quality assurance managers • Reporting and analytics professionals We structure every client relationship around proven processes and guarantee performance that exceeds industry standards. With Adams BPO managing your support, your customer service will thrive—and you’ll be free to focus on what you do best: growing your business. We are also AI specialists, offering custom-built AI agents tailored to your company’s needs. Our AI solutions enhance efficiency, automate routine tasks, and deliver exceptional customer experiences. Personally, I thrive in building out workflow systems and support infrastructure. My specialties include: • Building customer support departments from the ground up • Automations, triggers, and rule creation • Workflow processes and view structures • Chatbot mapping and knowledge base linking • Multi-platform integrations • Reporting and analytics for all major CRMs Platform-Specific Skills: Zendesk • Agent Interface • Zendesk Talk, Chat, and Guide • Custom views, automations, and integrations HubSpot • Pipeline structure • Workflow automations • Sequences and integrations • CRM account linking Gorgias • Rules, macros, views, automations, and AI configuration • Multi-store Shopify and platform integrations I’m also bilingual (native English and fluent Spanish), and I genuinely love both people and the platforms I work with. I’d love the chance to speak with you about how I can help you scale, streamline, or strengthen your customer support operation.

🚨 NEED A RELIABLE CUSTOMER SUPPORT & E-COMMERCE SPECIALIST WHO CAN KEEP YOUR CUSTOMERS HAPPY AND YOUR OPERATIONS RUNNING SMOOTHLY? ✅ I help startups, SaaS, and e-commerce businesses provide exceptional customer experiences while staying organized behind the scenes. From customer support and technical troubleshooting to order management and operations support — I can help your business grow while reducing stress for your team. Many companies struggle with overwhelmed inboxes, delayed shipments, technical issues, frustrated customers, and disorganized support processes. That’s where I come in. I bring hands-on experience working with startups such as e-tip and SaaS companies such as Uniqode, along with e-commerce brands in fast-paced environments where attention to detail and customer satisfaction are everything. 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 / 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐔𝐂𝐂𝐄𝐒𝐒 ✅ 📌 Email, Live Chat & Phone Support 📌 Customer Success & Account Management 📌 Technical Support & Troubleshooting 📌 Ticket Management & Escalations 📌 Conflict Resolution & Customer Retention 📌 Product & Service Guidance 📌 CRM Management & Customer Follow-Ups 📌 Support Documentation & Internal Notes 𝐄-𝐂𝐎𝐌𝐌𝐄𝐑𝐂𝐄 𝐎𝐏𝐄𝐑𝐀𝐓𝐈𝐎𝐍𝐒 ✅ 📌 Shopify Order Management & Fulfillment 📌 Amazon Fulfillment & Delayed Shipment Resolution 📌 Shipping Coordination & Tracking Updates 📌 Inventory & Order Monitoring 📌 Refunds, Replacements & Returns Handling 📌 Supplier & Warehouse Coordination 📌 USPS Label Creation & Expedited Shipping Handling 📌 Customer Experience Optimization 𝐓𝐄𝐂𝐇𝐍𝐈𝐂𝐀𝐋 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 ✅ 📌 Worked closely with Engineering Teams 📌 Bug Reporting & Escalation 📌 Product Feedback Analysis 📌 Troubleshooting SaaS Platform Issues 📌 QR Code & Platform Support 📌 Helping Customers Navigate Technical Problems 📌 Clear Communication Between Customers & Developers 𝐀𝐃𝐌𝐈𝐍 / 𝐕𝐈𝐑𝐓𝐔𝐀𝐋 𝐀𝐒𝐒𝐈𝐒𝐓𝐀𝐍𝐓 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 ✅ 📌 Calendar & Task Management 📌 Internal Team Coordination 📌 Data Entry & Organization 📌 Documentation & Spreadsheet Tracking 📌 Client Follow-Ups & Communication 📌 Fast Learner & Adaptable to New Systems 𝐓𝐎𝐎𝐋𝐒 & 𝐏𝐋𝐀𝐓𝐅𝐎𝐑𝐌𝐒 ✅ 📌 Shopify 📌 Amazon Seller Central 📌 Slack 📌 Google Workspace 📌 Microsoft Teams 📌 Zoom 📌 Loom 📌 CRM Platforms 📌 USPS 📌 Helpdesk & Ticketing Systems 📌 Live Chat Platforms 📌 And Many More ✨ If you're looking for someone proactive, reliable, detail-oriented, and genuinely passionate about helping customers while supporting your operations, I’d love to be part of your team.

I help ecommerce businesses manage product listings, data entry, web research and customer support so they can focus on growing their business. I have 7+ years of experience as a Virtual Assistant working with clients in English and German. 7 years of Data entry experience using different software's online and web scraping methods. Experience: - Data entry, web scraping, online research -Providing Customer Service - Organization Skill -Managing social media accounts, doing research, handling customer inquiries - Shopify, Gorgias, Trello, Slack - Microsoft Excel and Microsoft Word - AI Tools Tools/Softwares I Use: Shopify, WooCommerce, Amazon, Ali Express, eBay, ChatGPT / AI tools Trello, Slack, LastPass, DropBox, Google Drive, TeamViewer, Google Keep,Google HangOuts, Adobe lightroom, Adobe Indesign, Acrobat Pro Computer Skills: MS Word, MS Excel, Google Spreadsheet, Google Docs, Google Drive Language skills: English, German and Spanish