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PEOPLE OPERATIONS | FIELD HR SUPPORT | EMPLOYEE EXPERIENCE | HR PROJECTS | PROCESS IMPROVEMENT ORGANIZATIONAL EFFECTIVENESS PROFESSIONAL SUMMARY People Operations professional with 10+ years of progressive HR experience supporting employees, managers, and operational leaders across technology, healthcare, education, nonprofit, and community-service organizations. Brings hands-on experience in employee lifecycle support, recruitment and onboarding, employee relations, HR data and reporting, HR project coordination, policy administration, and process improvement. Recent Coursera experience strengthened expertise in Workday, cross-functional People partnerships, employee issue resolution, data integrity, and scalable HR operations.

I am a Workforce Management professional with over 30 years experience in the call center industry. I have a robust background in strategic planning and workforce management. Adept at driving process improvements and delivering actionable insights. Known for strong collaboration skills and commitment to achieving team goals, adapting flexibly to evolving business needs. SKILLS • MS Word • Power Point • Excel • IEX Total View • Workforce Planning • Workforce Manager • Vacation planner • Scheduling • Forecasting • Real Time • Capacity Planning • Project Manager • Database Setup

Need help resolving payroll tax issues, managing multi-state payroll, or bringing your payroll accounts back into compliance? I can help. Welcome to my profile!!!!! I am a bilingual Payroll and Tax Compliance Consultant with extensive experience managing payroll operations, payroll tax filings, agency registrations, system implementations, reconciliations, and compliance matters for businesses operating across multiple states. My services include: Multi-state payroll processing and payroll tax compliance Federal, state, and local payroll tax registrations Payroll tax notice resolution and account reconciliation Payroll system implementation and transitions Prior-period corrections and amended payroll tax filings Employee onboarding, terminations, timekeeping, and payroll administration Payroll audits, year-end processing, and W-2 support Individual and business tax preparation I have extensive experience with ADP applications and am certified in ADP Workforce Now, ADP Vantage, and ADP RUN. I have specialized in working and managing businesses for them to have the deserved success. I get to focus on every task/ project is assigned to me by considering every details. Systems and Platforms ADP Workforce Now | ADP Vantage | ADP RUN | UKG Workforce Central | UKG Ready | QuickBooks | QuickBooks Payroll | PayForce | Peachtree | Wave | uAttend | BambooHR I am also an IRS Enrolled Agent and Certifying Acceptance Agent, with experience preparing individual and business tax returns and helping clients resolve federal and state tax matters. I am available for ongoing support, project-based engagements, payroll cleanups, implementations, and compliance reviews. My goal is to identify the problem, provide a practical solution, and help your business maintain an accurate and reliable payroll process, along to be in compliance. Have a payroll or payroll tax issue? Send me a message through Upwork to discuss your project. Ask me! 904.577.3307

I design and operationalize scalable people infrastructure for regulated, multi-state, and global organizations. Very strong compliance background. 10 years+ experience. Bring me in when you need systems to be built correctly (or rebuilt). I can then maintain that system for you as needed. I am an extremely meticulous and high-ownership person. My focus is: 1. Workforce infrastructure & onboarding architecture 2. Compliance & governance systems implementation 3. HR generalist/ management operations I can design custom HR ecosystems aligned to your industry, regulatory exposure, workforce size, growth stage, budget, and operational complexity. Then I implement and maintain them. I build clean, modern (thoughtful, simple!) systems that survive audits, scale effortlessly, and function without chaos. I believe healthy culture grows out of systems that your people and you can use intuitively and thrive in. Industries served: government contracting, manufacturing, energy, engineering, SaaS, media/tech, international professional services, and federal-adjacent environments. Workforce Systems Architecture I design structured employment ecosystems, including: —End-to-end onboarding architecture (offer → verification → payroll/benefits → systems → policy controls → manager integration) —Multi-state workforce frameworks (W2/1099 classification strategy) —Distributed and bilingual workforce alignment —Organizational reporting and accountability design —Performance documentation systems —Offboarding and termination governance workflows —OSHA-aligned operational safety structures for field and manufacturing environments Systems Implementation & Platform Integration I do not depend on a single toolset. I curate the stack that fits your organization. Platforms implemented and configured include: —Payroll & HRIS (e.g., Gusto, Rippling, and similar systems) —Timekeeping systems (e.g., Lathem PayClock) —Microsoft 365 ecosystems, (Teams, SharePoint documentation governance, structured personnel record systems), Google Workspace —Slack-based communication architecture and leadership visibility design —Various benefits, broker, and vendor integrations (PrimePay, Paychex, DEEL, etc) My role is to: —Evaluate tools —Configure them properly —Align them with regulatory compliance and your policy requirements —Integrate workflows across people and systems —Stabilize and maintain operations post-implementation Compliance & Workforce Governance —I-9 verification audits, systems, and remediation controls —Wage & hour alignment —W2/1099 classification governance —Audit-ready documentation control —Employee handbook design and version governance, including bilingual versions —Policy localization for global teams —Cross-border contractor lifecycle coordination (U.S., EU, LATAM, India, CIS) Recent projects: — Built and operationalized the complete HR and workforce governance infrastructure for a regulated food & beverage manufacturer, implementing multi-state payroll, timekeeping integration, OSHA systems/facility safety design + audit readiness, training and certification tracking, I-9 controls, and bilingual workforce systems in under 90 days. — Architected workforce structure and operational systems for a live-streaming marketplace and media/tech startup, formalizing governance, documentation standards, onboarding process, and distributed team environments/alignments to support sustainable scale. — Scaled a federal IT/DoD contractor from 30 to 85+ employees and contractors, enabling $30M in contract expansion within six months. Designed and implemented entire HR infrastructure and systems A-Z. — Designed and implemented a group-wide L&D and operational documentation framework for an international IP law firm (130+ professionals across 30+ offices), reducing errors by 70% and supporting merger expansion into MENA. — Built full HR and operational infrastructure for a global media company, enabling $800K in contract growth and expansion across five continents. What You Hire Me To Do —Build HR functions from zero —Re-engineer fragmented workforce systems —Implement onboarding architecture correctly —Stabilize compliance exposure —Integrate payroll, timekeeping, and documentation systems —Design scalable workforce governance structures —Prepare organizations for growth, acquisition, or regulatory scrutiny —Improve employee relations and retention through stronger, more effective engagement and management If you need structure, call me. If you have a mess, call me! I’m here to help.