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I transform empty sales calendars into booked meetings with qualified prospects. Hi, I'm Michael — a Sales Development Specialist with 3+ years of experience building high-converting outbound systems that deliver measurable results for B2B companies. My Proven Results: 🎯 Transformed a bootstrapped SaaS startup's pipeline by securing 60+ qualified demos in just 6 months, slashing their customer acquisition costs by 40% 🎯 Identified and cultivated a strategic prospect through outbound that converted into a $1M+ deal for a logistics client — their largest contract win of the year. 🎯 Engineered multi-channel outbound campaigns (email + calling + LinkedIn) that generated $1.2M+ in validated sales pipeline with a 22% conversion-to-opportunity rate. Booked companies like Best Buy, Container Store, etc. 𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗠𝗲 𝗔𝗽𝗮𝗿𝘁: Battle-tested BDR with 3+ years of frontline experience turning cold prospects into revenue across email, cold calling, and LinkedIn outreach I own the tools. I bring the dialer, email and phone enrichments, email sending platform, Clay, and AI to the table. I bring battle-test strategies and proven SDR playbooks. Not someone who does dials but a strategic thinker for smarter outbound.

Your Data, Transformed Into Dashboards That Drive Better Decisions Dashboards built with Looker Studio, Tableau and Power BI turn complex data into clear, actionable visuals—helping teams track performance, identify trends, and make confident decisions every day. What Can Be Delivered SQL-Driven Analytics: Reliable data models paired with clean visuals and intuitive filtering Looker Studio Reports: Google Ads, Analytics, and Sheets unified into a single, clear view Tableau Visualizations: Data storytelling focused on key performance indicators and outcomes Data Preparation: Cleaning, structuring, and organizing datasets for accurate reporting Automated Reporting: Seamless refreshes using blended and connected data sources Tools & Skills BI Tools: Looker Studio | Tableau | Power BI Data Sources: PostgreSQL | MySQL | BigQuery | Google Sheets | Excel Expertise: SQL | Data Visualization | Dashboard Design | Reporting Automation Why It Works Every dashboard is designed with clarity and decision-making as the priority—fast to load, easy to navigate, and built to deliver long-term value. Projects are executed with precision and attention to detail, ensuring each visualization communicates the right insight at the right time. Let’s Build Something That Informs and Inspires Dashboards built with Looker Studio, Tableau and Power BI that transform raw data into meaningful insights—ready to support real business results.

Most people hate working with spreadsheets, but I love it! It puts me into flow state. I first realized I had a special talent for it while working for The Princeton Review, a tutoring company. I had developed a reputation as the "Excel Guy" in my office, so one Friday, one of my colleagues asked me whether there was a way she could quickly see in a spreadsheet which of the tutors we have on staff lived closest to a newly onboarded tutoring student. I thought about the problem, and it turned out to be quite the challenge. I couldn't stop thinking about it, even after I got home that evening, so I decided to keep working on it. One hour melted into the next, and before I knew it, it was Sunday afternoon, and I had built her a fully fledged system for assigning tutors to tutorials, including the ability to automatically calculate the exact distance between the tutors on our staff and a new student (and to filter down to only show tutors within a certain distance). I was so proud of it that I just lay on my bed, staring at my laptop screen for a good 30 minutes. To be fair, that could have just been the daze of working on an Excel project for two days straight. The next day, I showed my colleague the fully functional system I'd built her, complete with a tutor search tool and tutorial profitability calculator. She was ecstatic - so excited in fact, that she showed the tool I'd built to her colleagues at several other local offices, many of whom copied and started using the system themselves. That was ten years ago, and my love and talent for building useful spreadsheet systems has only grown. In early 2026, I started selling my selling my services on Upwork, and have helped several small businesses upgrade their day-to-day operations by building them tools in Excel and Google Sheets. Some of the systems I've built include: An inventory management system for a local plumbing company that sends automated email and Slack notifications when supplies are running low on their service trucks. An elegant, simple-to-use technician scorecard for a window cleaning business that reports employee and company performance. A sophisticated deal management system for a real estate land fund. My client had a complex workbook with tabs corresponding to all of his different prospective land deals. I helped him standardize these tabs and built an external, investor-facing workbook that only shows investors the deal information he wants them to see, while keeping his internal notes private. A CFO-level dashboard for a construction company showing high-level and granular details about sales and operational performance. And more! Check out my reviews: my clients have unanimously given me 5-star ratings and say that I am detail oriented, professional, and that I go above and beyond. I am committed to ensuring that my clients get real value for the money they pay, and that the systems I built are durable, easy to use, and well-documented, so that clients can continue to reap the benefits of my work well after our contract has ended. I charge $75 per hour, but am open to negotiating project rates on a case by case basis.

JOSE OLIVERO Customer Service Representative Apple Valley, CA 92308 | oliverojose106 at gmail | 909-714-1623 PROFESSIONAL SUMMARY Customer service representative with over 11 years of experience excelling in bilingual communication, compliance analysis, and problem-solving. Demonstrates expertise in enhancing customer satisfaction through tailored solutions and efficient administrative processes while fostering collaborative team environments. Proven track record in improving retention and operational efficiency by addressing customer pain points and implementing effective sales strategies. EMPLOYMENT HISTORY Customer Service & Sales Representative Mountain Laurel Handrails | Remote | Feb 2025 - Present • Conduct outbound follow-up calls to Facebook Ads and website-generated leads, qualifying prospects by interest, timeline, and project scope. • Manage the full sales cycle from initial contact through close using consultative selling techniques. • Develop sales strategies for affluent homeowners and industry professionals specifying railing products. Schedule and coordinate appointments with company ownership to maximize conversion rates. Draft SEO-informed website copy to improve engagement and on-site conversion. Utilize Facebook Leads Center to manage and respond to inquiries in real time. • Operate autonomously, setting performance goals to maximize ROl and close rates. Bilingual Virtual Assistant Holistic Kids Foundation | Los Angeles, CA I Feb 2025 - Present • Provide bilingual administrative and client support with accuracy and clarity. • Streamline administrative processes to improve efficiency and client satisfaction. Collaborate with team members to foster a positive and productive work environment. • Maintain high attention to detail while consistently meeting deadlines. Customer Service & Sales Representative Apollo Home Power I Remote | Dec 2023 - Jan 2025 Resolved customer issues, improving retention and customer satisfaction. Provided tailored solutions to increase sales performance. Maintained accurate records and followed up on inquiries to ensure operational efficiency. Customer Service Risk & Compliance Analyst Xoriant (Toyota Financial Services) | Remote | Nov 2022 - Nov 2023 • Analyzed compliance issues to improve service quality and stakeholder collaboration. • Reviewed customer interactions to identify trends and compliance risks. • Communicated compliance best practices to support departmental improvements. SKILLS Customer Service, Sales Strategy, Bilingual Communication, CRM Management, Data Entry, Compliance Analysis, Customer Retention, Conflict Resolution, Process Improvement, Administrative Support, Team Collaboration, Problem Solving, Performance Metrics EDUCATION Associate Degree | Victor Valley College | Victorville, CA 1 Jan 2025 - Jan 2027 LANGUAGES Spanish Loom: www.loom .com/share/05337b27a8b34744ac7fcb22c8aa2b44

Are you struggling to get traffic, attract buyers, or turn visitors into paying customers? That's exactly the problem I solve. With 10+ years of experience building high-converting Shopify stores, Wix websites, and Etsy shops, I don't just build pretty pages I build systems that drive real sales and sustainable growth for business owners who are hungry to scale. ⭐ Trusted by clients worldwide with 5-star results: *"Absolutely outstanding work. Exceeded expectations, clean professional store, smooth communication, fast delivery. Easily one of the best I've worked with."* "One of the best Shopify audits I've ever received on Upwork. Super detailed, practical and straight to the point quickly identified what was killing conversions and gave clear high-impact fixes. Highly recommended if you want real results." 🛍️ **What I Can Build For You** ✔ Shopify store design, setup, SEO & conversion optimization ✔ Shopify dropshipping stores & sales funnels ✔ Wix website design & Wix Studio development ✔ Etsy shop setup, listing SEO & shop optimization ✔ Landing pages, ecommerce stores & CRO strategies ✔ Responsive design mobile, tablet & desktop ✔ Graphic design: banners, mockups & product visuals 🎯 **Who I Work Best With** Small business owners, product sellers, and entrepreneurs who are serious about growth especially those struggling to get traffic and convert visitors into customers. If you're ready to stop guessing and start selling, I'm your person. 👉 Send me a message or invite me to your job let's build something that actually works

9+ years selling on Etsy | 13,500+ Etsy sales I help sellers improve Etsy SEO, listing optimization, titles, tags, descriptions, and product mockups so their listings match how real Etsy buyers search. My focus is simple: better search visibility, stronger product positioning, and listings that are easier for customers to understand and buy from. Not getting enough views or sales on your Etsy listings? I can help with Etsy SEO, Etsy listing optimization, keyword research, title rewrites, tag optimization, product descriptions, mockup generation, and simple shop feedback that is focused on search visibility and conversions. I do not just stuff random keywords into a listing. I look at the product, buyer intent, Etsy search behavior, product presentation, and how the listing is positioned. Then I rewrite and improve the listing in a way that is clear, searchable, and easier for customers to understand. I can help with: ✔ Etsy SEO ✔ Etsy listing optimization ✔ Etsy title and tag optimization ✔ Etsy keyword research ✔ Etsy product descriptions ✔ Etsy shop optimization ✔ POD listings ✔ Digital product listings ✔ Personalized gifts ✔ Shirts, mugs, stickers, ornaments, wall art, and printables ✔ Etsy mockup generation ✔ AI product image creation ✔ Lifestyle product mockups ✔ Etsy shop critique videos MY SERVICE I can optimize 3 to 5 Etsy listings to help improve search visibility, traffic, and conversions. Includes: Etsy keyword research SEO optimized Etsy title rewrite 13 optimized Etsy tags Improved product description Simple product positioning suggestions Optional mockup or product image feedback Need more than 5 listings? Message me and I can put together a custom Etsy shop optimization package for you. I usually respond quickly and can deliver most small Etsy SEO projects within 24 to 48 hours depending on the number of listings.