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Helping busy business owners stay organized, responsive, and focused on growth. Hi! I'm Kelly, and I bring over 20 years of experience supporting businesses through customer service, executive assistance, administrative support, scheduling, operations, and client communication. When you hire me, you're getting more than someone who completes tasks—you're getting a dependable partner who genuinely cares about helping your business run smoothly. I take pride in staying organized, communicating professionally, solving problems, and making sure clients receive exceptional service. My experience includes: • Executive & Virtual Assistance • Customer Service (Phone, Email & Chat) • Calendar & Inbox Management • Appointment Setting & Scheduling • CRM Management (Salesforce, Zendesk & more) • Data Entry & Internet Research • Administrative & Operations Support • Dispatch & Project Coordination • Microsoft Office & Google Workspace • Social Media Support I'm known for being dependable, detail-oriented, and easy to work with. I learn new systems quickly, communicate clearly, and take ownership of my work. Whether you need someone to manage your day-to-day operations, support your customers, or keep projects moving forward, I'm ready to help. If you're looking for someone who is reliable, professional, and committed to helping your business succeed, I'd love the opportunity to work with you! *Skills & Services* Customer Support Virtual Assistance Dispatching & Scheduling Administrative Support Call Center Support Data Entry Email & Calendar Management CRM & Ticketing Systems Technical Troubleshooting Project Coordination Graphic Design Support Communication & Problem Solving I look forward to helping businesses grow by providing dependable support and strong customer service.

I am an experienced customer support agent who has offered 4+ years plus in this field, providing customers the well-curated answers to their inquiries. I have also developed an excellent string of interpersonal skills/ work ethic while making sure I always leave my employers impressed! -Reliability, patience, efficiency, punctuality, innovation, goal-driven, empathy, and knowledge- are some of the skills that define me and have placed me at the peak of my role as a support agent. -Perfected a 80+WPM typing speed which enables me handle tickets with speed and accuracy. -I thrive in a fast-paced working environment and can quickly adapt to changing policies and updates. -I have always aimed to keep my CSAT scores within the range of 88%-97% and made sure internal agent ratings are also high. . -I have vast know-how of various CRM tools, and I'm always willing to learn the technicality of a lot more depending on what your business brings me! I am highly optimistic that I would be a great addition to your team, and I look forward to hearing from you!

I am an experienced Program Manager, Workforce Development Professional, and Administrative Operations Specialist with more than 20 years of experience leading programs, managing teams, ensuring regulatory compliance, and building partnerships that create measurable results. My expertise includes grant management, program development, workforce and reentry services, project coordination, policy and procedure development, compliance monitoring, data reporting, and stakeholder engagement. I have successfully managed federally funded programs, supervised multidisciplinary teams, developed operational processes, and collaborated with government agencies, educational institutions, employers, and community organizations to achieve program goals. I also bring extensive experience in public safety and criminal justice, including nearly two decades as an Emergency Communications Officer/911 Dispatcher and law enforcement professional. This background has strengthened my abilities in crisis management, problem-solving, communication, documentation, and working effectively in high-pressure environments. Services I provide include: Program and project management support Grant administration and compliance consulting Policy and procedure development Workforce development and reentry program consulting Administrative and executive support Data tracking, reporting, and documentation Training material and SOP development Process improvement and operational planning Resume, cover letter, and professional document preparation I am known for being highly organized, dependable, detail-oriented, and able to quickly identify solutions to complex challenges. Whether supporting an organization with a special project, developing operational systems, or helping programs improve performance, I focus on delivering quality work and measurable results. am ready to collaborate on your project. Let's connect to discuss how I can assist you!

I am an Event Producer with 5+ years of extensive experience in digital production. Executing and managing live virtual events for corporate clients and audiences. Proficiency in navigating virtual delivery platforms to manage content and interactive activities. (Microsoft Teams, Zoom, Webex, Streamyard, Adobe Connect, Slido, Mural Mentimeter and Miro) including their features, functionalities and limitations. Knowledge of PowerPoint. A vital resource before, during and after. I support the Instructor, participants and the technology. Operating mostly behind the scenes, I play a crucial role in ensuring trouble-free operations. Facilitating fast-paced interactions, keeping people actively involved and providing consistent support. The collaboration often looks like this. Logistical Review:  I raise any problems that I identify with logistical information. I help run through the content ahead of time, ensuring any activities will run smoothly and discuss any potential accommodations that may be required. Technology Check:  Before the class starts, I open the virtual session and check that all the settings are correct and that any polls or other activities are prepared and ready to go. I help the facilitator set up before any participants arrive, ensuring a clear audio connection as well as checking the visibility of any slides or videos being used. In-event support:  This includes welcoming everyone in the live online session, providing technical instructions, signposting to resources using chat and setting up whiteboards, polls and breakout rooms. It might also include sending the facilitator timing prompts and notes about participants who aren’t as active as others, taking attendance, and managing a recording, among other things. After-event wrap up:  I configure and distribute the recording, mark attendance and report back on any other outputs from the class. I may send information to the attendees about self-directed work or distribute follow-up details. Importantly, I debrief the class with the facilitator and make any recommendations for the next meeting as needed. I view each project as an opportunity to raise the bar on performance and engagement while closely working to identify areas for improvement. I am known for enhancing overall outcomes through communication and implementation of best practices. I am a service-oriented team player who proactively collaborates in values-driven ways. I look forward to working with you next virtual event.

My team and I help businesses worldwide in three key areas: Google Business Profile Support Suspension recovery, verification support, ownership and access recovery, duplicate listing resolution, review support, profile optimization, Google Local Services Ads (LSA), and local SEO support. HVAC Business Consulting Business consulting focused on practical systems, proven processes, operational improvements, SOP development, and real-world experience gained from building and operating a successful HVAC company. Residential HVAC Design Professional residential HVAC design services, including ACCA Manual J load calculations, Manual D duct design, Manual S equipment selection, residential HVAC system design, HVAC system layouts, permit support documentation, and Wrightsoft design services. About Me My professional career began in 2002 with the United States Air Force, where I trained in HVAC installation, maintenance, troubleshooting, and system design while supporting facilities throughout the United States and the Middle East. After my military service, I founded, built, operated, and successfully sold my own HVAC company after more than 12 years in business. That experience gave me firsthand insight into what it takes to build, operate, and grow a successful service business. Today, I work with trusted designers and support specialists when additional expertise or project demands require it, helping ensure my clients receive the right expertise while maintaining a single point of contact throughout their project. In my experience, three important aspects of building a successful business are: 1. Visibility – If customers can't find your business, they can't hire you. 2. Systems & Processes – Without efficient systems and proven processes, it's difficult to deliver consistent results, scale your business, or provide an exceptional customer experience. 3. Persistence – Building a successful business requires consistency, resilience, and the determination to keep moving forward when challenges arise. Long-term success is earned over time, not overnight. Credentials U.S. Air Force HVAC/R Veteran Florida Certified HVAC Contractor EPA Universal Certified Former HVAC Business Owner Former Firefighter / Paramedic Real-world experience in HVAC service, installation, maintenance, operations, business ownership, and system design Whether you need help recovering a suspended Google Business Profile, improving your HVAC business operations, or completing a professional residential HVAC design package, I'd be happy to discuss your project.

I bring a uniquely diverse background to the table. So how do I help you? HR: Auditing employee records, running payroll, tracking FMLA/LOA documentation, and ensuring accurate recordkeeping. The software I have used is Gusto and Jobber. I also have great experience in Slack and Microsoft Office/Google Suite. Editing: Did you write something, but aren't sure if the tone, punctuation, or phrasing is correct and clear? I can give your document(s) a once-over in no time. I do not run your work through AI; I sit and read through to scan for errors myself. Business: I have experience with creating/editing employee handbooks, building departments for startups (HR and CS), writing/editing fully researched and legally compliant business and employee documents, training materials, and refining corporate communications for companies big and small. My specialty: Do you have one or more employees in need of a leave of absence, but the FMLA rules are confusing? That's where I come in. I can not only start the process but also manage intermittent or continuous leave to ensure legal compliance. Physicians: I can also handle filling out the documents. You tell me the dx, ADLs, and other necessary information, and I've got the rest. Because I have worked both sides, I have a unique advantage in knowing how to get the form approved if the condition(s) are compliant with the FMLA. My approach to work: I operate as a focused, asynchronous partner. I do my best work when I can dive deep into files, documents, and processes without distractions. I treat all information with the utmost respect -- I don't share information unless necessary AND with permission. If you are looking for a reliable, communicative, self-starting professional who can take work off your plate and deliver results, let's talk.