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Oversaw operations of five livery companies. Impeccable attention to detail Excellent data entry skills, with a focus on both speed and accuracy Acute ability to prioritize time-critical duties Performs highly detail-oriented work and diligently doublechecks/triple-checks to ensure flawless communication and record-keeping Interpret and adhere accurately to multiple sets of documented policies and procedures Effectively identify and promptly resolve time-critical problems in a wide variety of situations while maintaining a positive attitude Possesses numerous project management skills Demonstrates technical proficiency in a wide range of programs and systems Establishes rapport quickly with clients and team members Exhibits analytical skills in both soft and technical aspects. Constructed and currently managing SQLite databases for an automotive telematics service start-up. Providing data analysis on vehicle purchasing statistics, interfacing with clients for public relations, marketing and sales, dabbling in reverse-engineering data from CAN-bus traffic, performing video editing in VSDC and additional miscellaneous tasks. Constantly maintains a high level of professionalism, patience, and efficiency. Strives to achieve legendary service to achieve client satisfaction and encourage customer retention in all roles.

I am an experienced customer support and administrative professional with over 20 years of experience in customer service, dispatching, scheduling, office administration, and remote support. I specialize in helping businesses stay organized, communicate effectively, and provide excellent customer experiences. My background includes high-volume call center support, emergency dispatch coordination, scheduling technicians across multiple states, handling customer accounts and billing, administrative support, data entry, and project coordination. I am comfortable working in fast-paced environments where communication, problem-solving, and attention to detail are critical. I also have experience in graphic design and project coordination, creating custom designs and managing client projects for sports fields and advertising materials. I am dependable, quick to learn new systems, and committed to providing professional, reliable support to every client I work with. I take pride in staying organized, handling challenges calmly, and making sure tasks are completed accurately and on time. Skills & Services: Customer Support Virtual Assistance Dispatching & Scheduling Administrative Support Call Center Support Data Entry Email & Calendar Management CRM & Ticketing Systems Technical Troubleshooting Project Coordination Graphic Design Support Communication & Problem Solving I look forward to helping businesses grow by providing dependable support and strong customer service.

Bilingual (English/Spanish) Customer Support & Operations Specialist with 8+ years of experience supporting customers across healthcare, e-commerce, travel, and remote service environments. I help businesses deliver clear, empathetic, and efficient customer support while keeping operations organized, documentation accurate, and customer experiences positive. My background includes high-volume inbound and outbound communication, customer onboarding, account assistance, scheduling, dispatch coordination, CRM management, documentation, administrative support, and operational processes. I have worked with platforms including Zendesk, Aircall, Freshdesk, NICE CXone, Microsoft Teams, AWS, and other business systems. I am comfortable with: • Phone, email, and chat support • Customer onboarding and follow-ups • CRM systems and data management • Administrative and operational support • Scheduling and coordination • Documentation and compliance processes • High-volume customer interactions I work independently, communicate clearly, adapt quickly to new systems, and stay calm under pressure. My goal is to protect your brand while providing a professional and positive experience for your customers.

I’ve spent my career working across nearly every level of the supply chain, logistics, and transportation industries. I offer five areas of practical support, each adaptable to your company’s size and level of maturity: 1) Safety systems that work - All accidents and injuries are preventable. I build safety systems based on that belief—focused on habits, routines, execution, and leadership behavior. See Safety in the Workplace in my portfolio for the philosophy and process behind this approach. 2) Hiring & onboarding - I help design and improve hiring and onboarding structures that set clear expectations early and reduce downstream risk. See Hiring and Onboarding in my portfolio for the full process. 3) Dispatching & network operations support - At the center of many organizations is a dispatching or network operations function that relies heavily on both systems and people. I’ve worked with everything from legacy and green‑screen systems to more advanced tools using AI and predictive modeling. See Network Operations in my portfolio for how I help teams evaluate and use these systems the right way. 4) Metrics, KPIs & reporting - Metrics can be extremely useful when they’re used correctly. I help teams understand which numbers matter, what they’re really saying, and—most importantly—what to do with them. See Metrics and KPIs in the Supply Chain in my portfolio for more detail. 5) Regulations & union agreements - Navigating complex rulebooks, labor agreements, and regulatory requirements can be taxing. See Rules, Contracts, and Agreements in the Workplace in my portfolio for where I can help deliver practical support in these areas. If you’d like to dive deeper or talk through a specific challenge, feel free to reach out for a conversation.

Your business is growing. Your backend isn't keeping up. That's the gap I close. I specialize in the operational layer that keeps service businesses and growing teams from coming apart at the seams: vendor coordination, client delivery, scheduling, financial tracking, and the project management that falls through the cracks when everyone's focused on growth. What I bring: -20+ years in operations and logistics leadership in high-volume, fast-moving environments -Proven track record managing multi-location teams, complex vendor relationships, and deadline-driven delivery I'm the right fit if you're dealing with: -Projects running late or falling off someone's radar -Vendors or contractors who need active management, not just emails -Client communication that's slipping or inconsistent -A growing to-do list of operational tasks that shouldn't require your attention I don't hand you a process doc and disappear. I own the work, stay on top of it, and flag problems before they land on your desk. If your business needs someone who's seen the chaos before and knows how to fix it, let's talk.

Experienced dispatcher with logistics and customer service expertise from Interstellar Technology Initiative, All Star Auto Parts, Fortec Medical, SeniorCare EMS, Uber, and DoorDash. Bilingual in Spanish and English. Proficient in data entry, CRM, Microsoft Office, and inventory management. Fast typist with strong organizational skills.