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Oversaw operations of five livery companies. Impeccable attention to detail Excellent data entry skills, with a focus on both speed and accuracy Acute ability to prioritize time-critical duties Performs highly detail-oriented work and diligently doublechecks/triple-checks to ensure flawless communication and record-keeping Interpret and adhere accurately to multiple sets of documented policies and procedures Effectively identify and promptly resolve time-critical problems in a wide variety of situations while maintaining a positive attitude Possesses numerous project management skills Demonstrates technical proficiency in a wide range of programs and systems Establishes rapport quickly with clients and team members Exhibits analytical skills in both soft and technical aspects. Constructed and currently managing SQLite databases for an automotive telematics service start-up. Providing data analysis on vehicle purchasing statistics, interfacing with clients for public relations, marketing and sales, dabbling in reverse-engineering data from CAN-bus traffic, performing video editing in VSDC and additional miscellaneous tasks. Constantly maintains a high level of professionalism, patience, and efficiency. Strives to achieve legendary service to achieve client satisfaction and encourage customer retention in all roles.

Bilingual (English/Spanish) Customer Support & Operations Specialist with 8+ years of experience supporting customers across healthcare, e-commerce, travel, and remote service environments. I help businesses deliver clear, empathetic, and efficient customer support while keeping operations organized, documentation accurate, and customer experiences positive. My background includes high-volume inbound and outbound communication, customer onboarding, account assistance, scheduling, dispatch coordination, CRM management, documentation, administrative support, and operational processes. I have worked with platforms including Zendesk, Aircall, Freshdesk, NICE CXone, Microsoft Teams, AWS, and other business systems. I am comfortable with: • Phone, email, and chat support • Customer onboarding and follow-ups • CRM systems and data management • Administrative and operational support • Scheduling and coordination • Documentation and compliance processes • High-volume customer interactions I work independently, communicate clearly, adapt quickly to new systems, and stay calm under pressure. My goal is to protect your brand while providing a professional and positive experience for your customers.

I am an experienced customer support and administrative professional with over 20 years of experience in customer service, dispatching, scheduling, office administration, and remote support. I specialize in helping businesses stay organized, communicate effectively, and provide excellent customer experiences. My background includes high-volume call center support, emergency dispatch coordination, scheduling technicians across multiple states, handling customer accounts and billing, administrative support, data entry, and project coordination. I am comfortable working in fast-paced environments where communication, problem-solving, and attention to detail are critical. I also have experience in graphic design and project coordination, creating custom designs and managing client projects for sports fields and advertising materials. I am dependable, quick to learn new systems, and committed to providing professional, reliable support to every client I work with. I take pride in staying organized, handling challenges calmly, and making sure tasks are completed accurately and on time. Skills & Services: Customer Support Virtual Assistance Dispatching & Scheduling Administrative Support Call Center Support Data Entry Email & Calendar Management CRM & Ticketing Systems Technical Troubleshooting Project Coordination Graphic Design Support Communication & Problem Solving I look forward to helping businesses grow by providing dependable support and strong customer service.

I am an experienced customer support agent who has offered 4+ years plus in this field, providing customers the well-curated answers to their inquiries. I have also developed an excellent string of interpersonal skills/ work ethic while making sure I always leave my employers impressed! -Reliability, patience, efficiency, punctuality, innovation, goal-driven, empathy, and knowledge- are some of the skills that define me and have placed me at the peak of my role as a support agent. -Perfected a 80+WPM typing speed which enables me handle tickets with speed and accuracy. -I thrive in a fast-paced working environment and can quickly adapt to changing policies and updates. -I have always aimed to keep my CSAT scores within the range of 88%-97% and made sure internal agent ratings are also high. . -I have vast know-how of various CRM tools, and I'm always willing to learn the technicality of a lot more depending on what your business brings me! I am highly optimistic that I would be a great addition to your team, and I look forward to hearing from you!

( Please don’t invite me if it’s only commission based position, I only work for long term positions not short terms. I’m interested in only 15 - 40+ hours a week jobs ) Hi, I’m Gary from Ohio USA. I’m a Top Rated Plus freelancer on Upwork, which only 3% of the best freelancers are on the platform. I'm a professional Virtual Assistant, Customer Support Specialist, and Onboarding Specialist with over 7+ years of experience helping business owners grow and succeed. I’m a native English speaker, and throughout my career, I’ve had the chance to wear many hats while working with both small businesses and large companies. -Customer Support Specialist- I have worked for many businesses as a customer support representative throughout my career. I’ve managed emails, chats, and phone inquiries while providing customers with high quality and positive service experiences. Managed warehouse team. My focus has always been on making sure every customer feels valued. I solved problems, handled sales, negotiated deals, and managed bookings as well. -Onboarding Specialist- I have years of experience working as an onboarding specialist. I’ve worked for big companies like Diligent, Novius, and Jobot in the USA, where I successfully onboarded thousands of clients. I believe successful onboarding requires building trust, presenting a professional image, and approaching every interaction with care. -Virtual Assistant / Administrative Support- As a virtual assistant, I’ve supported many business owners by providing administrative support, managing calendars, handling bookings, organizing CRM pipelines, email support, data entry, presentations, research, project management, call support, scheduling meetings, sending newsletters, and more. I became the right hand of CEOs, ensuring they could focus on running their companies while I managed the details. -Shopify and fulfillment support and team management - I’ve successfulsuccessfully managed warehouse team and provided customer support along with managing shopify store and CRM management. -Project Manager & Dispatcher- I have experience working as a project manager, where I coordinated tasks, tracked progress, and ensured deadlines were met using tools like Asana and Trello. As a dispatcher, I managed tight schedules and kept everything on track, even in high-pressure situations, including for a moving company. -Technical Recruiter Assistant- I also worked as a recruiter assistant, helping source candidates, organize interviews, and support hiring managers. This role required strong communication and organizational skills, which matched perfectly with my background. How I Can Help You (with my 7+ years of experience) • Customer Support : Phone, email, and chat • Onboarding Clients : Onboarding clients successfully with professional appearance and approach building trust. • Administration Support: Can provide Administration support, becoming the right hand of the business, supporting day to day tasks. • CRM Management – GoHighLevel, HubSpot, Salesforce, Zendesk, Shopify • Data Entry & Spreadsheets • CRM Management – GoHighLevel, HubSpot, Salesforce, Zendesk • Project Management – Asana, Trello • Shopify store management • Scheduling & Calendar Management (including webinars) • Canva Design for Marketing & Social Media I’m passionate about what I do, and I always give my best when it comes to supporting businesses and their customers. I'm Tech savy and a fast learner. Can’t wait to hear from you!

I bring over 12 years of experience in administrative support, purchasing, and production coordination, helping businesses stay organized and operate efficiently. My background in manufacturing, inventory management, scheduling, and team coordination has equipped me with strong attention to detail and problem-solving skills. In addition to administrative support, I also provide voice over services for projects requiring a clear, professional, and engaging voice. Services I offer include: • Administrative support • Data entry & document management • Purchasing • Scheduling & organization • Customer support • Voice over and narration projects I am dependable, detail-oriented, and committed to delivering quality work with clear communication and professionalism. I welcome both short-term and long-term remote opportunities.