Hire the Best Intercom Specialists
in the United States

🚀 I help businesses automate lead management, customer journeys, and CRM operations using AI-powered workflows. With 7+ years of experience across Customer Success, CRM systems, and business operations, I build scalable automations that reduce manual work, improve response times, and create better customer experiences. Whether you're struggling with lead follow-up, onboarding, pipeline management, or customer communication, I can help you design and implement systems that scale. What I can help you with: ✔ CRM Automation & Workflow Design ✔ GoHighLevel, Salesforce & Intercom Automation ✔ Lead Capture & Lead Nurturing Systems ✔ Customer Journey & Lifecycle Automation ✔ AI-Powered Customer Support Workflows ✔ Sales Pipeline Automation ✔ Process Optimization & Operational Efficiency ✔ AI Chatbots & Conversational Automation ✔ CRM Setup, Cleanup & Optimization Tools: GoHighLevel | Salesforce | Intercom | Make | Claude | OpenAI | HubSpot | Zapier | Slack | Notion | ClickUp | Ollama If you're looking for a CRM Automation Specialist who understands both customer operations and automation systems, send me a message and let's discuss your project.

Customer support platforms get messy fast. Bad ticket routing, no automation, agents answering the same questions 50 times a day. I fix that. Zendesk, Intercom, and Gorgias specialist. 16 years in support operations and 500+ helpdesk implementations shipped. Founder of Smart Instinct (Zendesk Advanced Tier Partner, Gorgias Solutions Partner, Intercom Solution Partner) and the senior consultant on every engagement. Recent clients: SF Marathon (56% chat deflection on Zendesk), StraighterLine (online education, 150,000+ learners), Blockchain (crypto platform), ThighPro, and Genesis Digital (Intercom + custom Discord). I first ran support teams for ecommerce and SaaS companies, then moved into platform implementation full-time. That background matters because I have sat in the chair your agents sit in. I build systems for how your team actually works, not how a vendor's demo makes it look. What I do Zendesk, Intercom, and Gorgias implementation and migration. Full implementations and configurations for Zendesk, Intercom, Gorgias, Freshdesk, Freshservice, Help Scout, Helpshift, Tidio, RingCentral, and Aircall. Data migrations between platforms, multi-channel integration across email, chat, SMS, and social, and clean handoffs with documentation your team can actually use. Workflow automation and ticket routing. Custom automation rules, smart ticket routing, SLA management, escalation workflows, macro and template libraries, and business rules built around your real support volume patterns, not generic templates. AI implementation and chatbot development. Set up and training for Zendesk AI, Intercom Fin, Gorgias AI Agent, and Pylon AI. Intent mapping, conversation design, brand voice tuning, and AI-enhanced routing that handles the repetitive stuff so your agents focus on the work that actually needs a human. Help center and self-service. Knowledge base builds, FAQ optimization, customer portal customization, and deflection rate improvement. A well-built help center is the cheapest ticket you've ever had to answer. Team training and ongoing support. Agent onboarding, platform training, process documentation, and retainer-based optimization for teams that want a long-term partner instead of a one-time contractor. Results clients see - 30-50% reduction in ticket volume through automation and self-service - Faster first response times from routing that actually routes correctly - Higher CSAT from workflows that stop making customers repeat themselves - Less agent burnout because the system handles what the system should handle - Reporting visibility that finally tells leadership something useful How I work One-time projects like migrations, new platform setups, and optimization audits. Ongoing retainers. Emergency troubleshooting when something breaks, and you need it fixed today. To get started If your support platform feels like it is working against you instead of for you, send me a message with what you are dealing with. I will tell you honestly whether I can help and what it would take.

I implement and optimize support systems for growing teams. Hands-on execution and strategy included. WHAT I DO: → Zendesk/Intercom setup, customization & workflow configuration → Support process implementation & team training → Ticket backlog cleanup & operational firefighting → QA program execution & quality monitoring → Knowledge base creation & documentation → Performance reporting & metrics dashboards RECENT WINS: - Cleared 300+ ticket backlog in 2 weeks for enterprise software company - Built QA framework improving team scores from 68% to 92% - Created 200+ training documents & SOPs for startup support team - Managed 60,000+ legacy ticket resolution (30% → 82% CSAT improvement) - Reduced resolution time from 72 to 48 hours across 200+ agent organization IDEAL PROJECTS: ✓ Zendesk/Intercom setup & workflow configuration ✓ Ticket backlog cleanup & queue management ✓ Training program development & team onboarding ✓ Knowledge base buildout & content creation ✓ QA spot checks & quality monitoring (ongoing) ✓ Process documentation & SOP creation ✓ Reporting dashboards & metrics tracking setup PLATFORMS I WORK IN: Zendesk (expert) • Intercom (expert) • Salesforce • Freshdesk • Help Scout • Discord • Slack WORK STYLE: Hands-on, minimal meetings needed. I can jump into your system and start delivering value immediately. Available for 20-30+ hrs/week across multiple clients. Perfect for short-term implementation projects or ongoing optimization work. SKILLS: Customer Support, Zendesk, Intercom, Customer Service, Technical Support, Process Optimization, Documentation, Training & Development, Quality Assurance

Hi! I’m an experienced Cold Caller and Virtual Assistant with a strong background in real estate, sales, and lead generation. Over the years, I’ve helped clients connect with motivated leads, qualify prospects, and book solid appointments that turn into deals. ✅ What I Do Best: Outbound cold calling (real estate, SaaS, insurance, home services, etc.) Qualifying leads by motivation, timeline, and property/market needs Appointment setting directly into CRMs/calendars Building and maintaining cash buyer lists for wholesalers Virtual assistant support (CRM updates, spreadsheets, follow-ups, skip tracing, admin tasks) 📊 I’m comfortable using tools like Mojo Dialer, CallTools, Google Voice, Podio, Salesforce, and spreadsheets, and I know how to keep detailed notes to make sure no lead slips through the cracks. I bring a confident and friendly phone presence, can handle objections professionally, and know how to build trust quickly. My focus is always on results generating qualified leads and booked calls so you can focus on closing deals. If you’re looking for someone reliable, organized, and skilled in cold calling and virtual support for real estate or other industries, I’d be happy to help!

I believe in providing the kind of support that's so good your customers will tell their friends about it--and providing you the tools you need to make this happen. Looking for assistance in getting your help desk, CRM, or sales software configured from A-to-Z? I'm here for you and your business! I have more than 10 years of experience implementing customer service software for projects large and small--including for teams using phone, email, social media platforms, and chat. In addition, I believe customers judge us not on the mistakes we make, but on the type of resolution we provide for them. Often times, how we fix a customer's problem is an opportunity to gain their trust for life. I love digging into an existing implementation and looking for ways your team can be more efficient while still keeping personal touches. I excel at automation and workflow configurations and improvements. I have expertise in all major customer service systems, including Gorgias, Hubspot Service Hub, Freshdesk, Intercom, Zendesk, Front, eDesk, Zoho, Helpscout, WordPress, Podio, Pylon, and more. I also specialize in channels like Slack Connect, LinkedIn messaging, Instagram and Facebook messages, SMS, phone, voice, and more. I am also an expert at sales CRMs, including Pipedrive, HubSpot Sales Hub, Freshsales, Zendesk Sell and Zendesk Sales Suite, Salesmate, and more. Additionally, I have expert-level experience in implementations of Shopify, ShipStation, ReCharge Apps, Bold Subscriptions, ClickUp, Asana, Google Keep, MS Office, QuickBooks, WaveApps, and numerous other cloud-based solutions. I also have substantial expertise in Zoom, Skype, Microsoft Teams, and Slack for any remote team/work consultations. Finally, automation with systems like Zapier and Make are one of my key specialities. They connect anything to everything! If you can dream it, I can build it. Some popular platforms I connect are phone systems like Aircall or Justcall and signing platforms like PandaDoc. One of my key projects has been leading a customer service team for a startup coffee subscription company, which experienced 450% growth in its first year. I also personally provided, for several years, luxury customer service for an independent hotel that, according to TripAdvisor, is one of the "Top 10 rated" properties in its country. One white-glove service I also offer, on a limited basis, is expert-level customer service for high-end clients for short-term events (such as before, during, or after a Kickstarter launch). I also have a separate team of people providing fractional customer service--please ask me about this! No matter your product or service, I will study all documentation you send me to become an expert so that I can provide exemplary, tailored service for your project. I do not shy away from projects that require technical knowledge, either. In addition, I am a native English speaker and a fluent Spanish speaker. Whenever I take on a project, I work to meet and exceed all expectations and requirements, and I always meet or beat a deadline. Let's provide your customers with support they'll rave about to their friends.

YOUR VIRTUAL ASSISTANT! ⭐️⭐️⭐️ YOU FOUND ME! I help busy business owners, startups, and e-commerce brands stay organized and responsive so nothing falls through the cracks and your customers always feel taken care of. With over 7 years of experience in Customer Support and Virtual Assistance, I’m experienced in fast-paced environments where clear communication, accuracy, and follow through matter. I take ownership of tasks, respond promptly, and ensure work gets done without constant follow-ups. You can rely on me to keep your operations running smoothly. What I can support you with 👌 • Email, chat, and voice customer support • Inbox and ticket management (CRM & help desk systems) • Customer issue tracking, follow-ups, and resolution • Scheduling and calendar coordination • Administrative support and documentation • Spreadsheet tracking and internal reporting • Basic IT and platform troubleshooting • Communicating with internal teams and external clients • E-commerce support, order updates, refunds, and escalations My goal is to reduce your workload, improve customer satisfaction, and give you peace of mind knowing your support and admin tasks are handled professionally. I’m reliable, proactive, and committed to delivering consistent, high-quality support. Feel free to message me, let’s make your day-to-day operations easier. 😊