Hire the Best Intercom Specialists in California

🚀 I help businesses automate lead management, customer journeys, and CRM operations using AI-powered workflows. With 7+ years of experience across Customer Success, CRM systems, and business operations, I build scalable automations that reduce manual work, improve response times, and create better customer experiences. Whether you're struggling with lead follow-up, onboarding, pipeline management, or customer communication, I can help you design and implement systems that scale. What I can help you with: ✔ CRM Automation & Workflow Design ✔ GoHighLevel, Salesforce & Intercom Automation ✔ Lead Capture & Lead Nurturing Systems ✔ Customer Journey & Lifecycle Automation ✔ AI-Powered Customer Support Workflows ✔ Sales Pipeline Automation ✔ Process Optimization & Operational Efficiency ✔ AI Chatbots & Conversational Automation ✔ CRM Setup, Cleanup & Optimization Tools: GoHighLevel | Salesforce | Intercom | Make | Claude | OpenAI | HubSpot | Zapier | Slack | Notion | ClickUp | Ollama If you're looking for a CRM Automation Specialist who understands both customer operations and automation systems, send me a message and let's discuss your project.

Hi, I'm Ninah! I've spent over a decade inside DTC ecommerce brands learning exactly where customer experience breaks down and how to fix it properly. Most brands come to me with some version of the same problems: - A support stack that was set up fast and never properly configured - Automation that isn't pulling its weight or showing ROI - A team stuck reacting to volume because the systems underneath them aren't built right - No clear picture of what customers actually experience after checkout I work across the full CX stack: Gorgias, Zendesk, Intercom, Siena, Klaviyo, Loop Returns, Shopify, and more with hands-on experience building these systems end to end, including AI bot setup and optimization. What I typically help with: - CX audits and gap analysis - Platform setup, configuration, and migrations - AI bot implementation and optimization - Workflow and automation buildouts - Post-purchase experience design (returns, exchanges, retention flows, loyalty programs) - Hiring and training CS Reps Track record: - Cut resolution time by 78% and increased automation 55% while holding 98% CSAT as Head of CX at Martie, a high-growth grocery ecommerce marketplace. - Built Public Goods' customer service function from zero as the brand scaled to national recognition, maintaining 96% CSAT through rapid growth - Led a payment migration as a PM at Public Goods that cut processing costs 19% What makes me different: I've run CX departments and I've been the Product Manager on the other side of the roadmap. I can bring you the strategy and then roll up my sleeves and build it with you! I operate as a fractional resource: senior-level strategy and hands-on implementation. My deepest experience is in DTC food, beauty, and personal care. If you're curious about how I can help you, send me a message! I'd love to chat and learn about your challenges.

Customer Support Specialist with 15+ years of experience across fast-paced environments. I help e-commerce and SaaS businesses manage high-volume email and chat support using tools like Zendesk and Shopify. I focus on fast response times, clear communication, and resolving customer issues efficiently while maintaining a professional brand experience. Upwork Skill Certified, adaptable, and comfortable working independently or with distributed teams.

**Offering full ticket inbox management for small businesses*** CX is the beating heart of your business, and your customers are my customers. I treat them with care, kindness and thoughtfulness so that your business can flourish. I love my job, and I love making customers smile 🌻 I also believe AI can greatly enhance efficiency in customer service, but it can't replace the human touch. Here’s what I bring to the table: ✅Experienced Head of Customer Support | CX Leader for Startups & E-commerce | Expert in Customer Communication and Operations ✅ Independent Support professional - I am experienced in managing inboxes by myself ✅Put Customers First: I believe great customer service is more than just answering inquiries - it’s about making people feel heard, understood, and appreciated. ✅ Clear and Compassionate Communication ✅ E-Commerce Expertise: From optimizing online stores to managing customer interactions, I understand and enjoy the unique challenges of the digital marketplace. ✅ Charity Support: I'm passionate about using customer engagement to support meaningful causes. ✅ Educational Platforms: I have a deep appreciation for education and love helping platforms build strong relationships with their audiences. I am experienced at using the following: Ticketing platforms: Zendesk, Gorgias, ReAmaze, Groove, ReAmaze CRMs: Hubspot, Pipedrive, Salesforce, Siebel Claim management: UPS, DHL, Fedex, Amazon Warehouse / order management: Extensiv, Logiwa E-commerce: Shopify, Microsoft Business Central Other: Asana, Airtable, Notion, Miro, Fullstory, Monday, Clickup, Google Sheets, Stripe, Jira. AI tools: Claude 📫Reach out anytime - I'm always happy to learn about your CX goals! Here's an example of ⭐⭐⭐⭐⭐ customer feedback: "Please take a moment to read this. I clicked the link below "Good, I'm satisfied" thinking it would allow me to enter comments, but it didn't. I just want everyone to know that I would have left a glowing review of the customer service I received. I am more than satisfied. I felt I was heard and supported. I love my tee shirt, I love the website, I love what this organization does. Thank you for the human touch in our over-automated world."

- 8+ years of experience working remotely & with virtual teams. - Project & virtual team management. - Cheerful attitude, upbeat personality, team spirit. - High energy and sense of urgency with "quick start," independent work style. - Superior self-discipline, internal work ethic, and time management with shifting priorities. - Kajabi online course & curriculum creation. - Well-organized with strong attention to detail with unwavering follow-through. - Sharp, forward thinker, well-developed communication with active listening abilities. - Dedicated to continuing education in health, personal development, and well-being. - Loyal & Dedicated accountability partner & morale booster! - Efficiently managed 1.5k+ residential solar installations. - Email Marketing & campaign management - Proofreading - Tech-savvy - Internet Research - Startup experience - Online Business Management - Customer Service - Summit Management - Community Manager - Member Support Software: Salesforce, Zoho, Teamwork, Microsoft Office Suite, Kajabi, Basecamp, Infusionsoft, Zendesk, MailChimp, Google Suite, Convertkit, Slack, Instant Teleseminar, Dropbox, Vimeo, Zoom, Wistia, Skype, YouTube, Facebook, Instagram, Winforms, Calyx Point. HCL Leadership - 4-month intensive Leadership Training Graduate