Hire the Best Zendesk Specialists in California

Customer Support Specialist with 15+ years of experience across fast-paced environments. I help e-commerce and SaaS businesses manage high-volume email and chat support using tools like Zendesk and Shopify. I focus on fast response times, clear communication, and resolving customer issues efficiently while maintaining a professional brand experience. Upwork Skill Certified, adaptable, and comfortable working independently or with distributed teams.

I help SaaS companies streamline support, automate the boring stuff, and make sure their tools play nicely together. That means fewer headaches for your team, happier customers, and a support operation that can actually scale. Since 2018, I’ve been in client-facing tech roles—most recently leading support and implementation efforts for a growing SaaS startup. Here’s what I bring to the table: 🔧 What I Do Best: • Support Automation – I build efficient workflows, macros, and chatbots to save time and reduce manual work • API Integrations & Troubleshooting – Comfortable digging into Postman, debugging, and finding clean ways to connect your tools • Helpdesk & CRM Setup – I’ve worked with Zendesk, HelpScout, Attio, and Trello for both support and project management • Support Ops & Strategy – From setting up KPIs to optimizing SLAs, I help teams work smarter • Workflow Automation – Zapier wizardry to connect your stack and eliminate busywork • Data & Reporting – I turn support metrics into actionable insights (no fluff) 👥 A Bit About How I Work: I’ve helped startups scale support teams from the ground up—working across support, product, and engineering to deliver great customer experiences. I don’t just troubleshoot issues; I look for ways to prevent them. 💬 Common Questions I Get: Can you help set up Zendesk or HelpScout for our team? Yep! I’ve been a Zendesk Admin since 2021 and have hands-on experience with HelpScout. I can help you get things up and running smoothly—automation, workflows, reporting, you name it. Do you handle API stuff too? Yes! I’m comfortable troubleshooting, integrating, and optimizing APIs—especially when things aren’t working quite right or you want to build something smarter. Can you help with Zapier? For sure. I’ve built Zaps that save hours each week, connecting tools like Trello, Attio, Slack, HelpScout, and various CRMs. What’s your leadership background like? I’ve built and led support teams, and even launched an Implementation & Support Engineering team from scratch. I’m big on process improvement, automation, and helping people do their best work. If you need someone who can jump in, figure things out fast, and make your support setup a whole lot smoother, I’m your person. Let’s connect and talk through what you need. 🚀

Hello and welcome to my professional profile! I'm thrilled to share my diverse experience with you. Having excelled as an omnichannel customer support agent, Head of Quality Assurance, and Head of New Hire Training, I've led escalations and managed teams of over 13 agents. A true industry enthusiast, I've successfully built call centers and customer support departments from the ground up, demonstrating a knack for operational excellence. A significant milestone in my career includes creating and managing a BPO, showcasing my ability to navigate and contribute to the dynamic landscape of business process outsourcing. If you're on the lookout for a seasoned professional with a robust background in customer support, quality assurance, training, and team leadership, I'm eager to explore how my skills can complement your needs. Thank you for considering my profile, and I'm excited about the potential opportunity to work together!

I help growing companies create customer experiences that people actually enjoy. For the last 15 years, I've worked in customer support, customer success, and operations across startups, SaaS companies, ecommerce brands, nonprofits, education, and government organizations. I've cleared 10,000+ ticket backlogs, built help centers from scratch, reduced inbound volume through self-service resources, and managed support operations handling 500+ tickets per week. I've worked with companies like Dollar Flight Club, Kind Kiosk, Recliner NYC, Chegg, TSA, and several fast-growing startups. Sometimes I'm the person leading the team. Sometimes I'm the person building the processes behind the scenes. Sometimes I'm the only support rep keeping everything running smoothly. I'm comfortable wearing any of those hats. My experience includes: • Zendesk, Freshdesk, Gorgias, Intercom, Gladly, HubSpot, and similar platforms • Building help centers, workflows, macros, reporting, and automations • Hiring, training, coaching, and supporting customer-facing teams • Managing escalations and acting as the bridge between customers, leadership, and product teams I don't need a lot of hand-holding. Give me a problem, a goal, and a team, and I'll figure out how to make things run more smoothly while keeping customers happy.