Looking for Great Customer Service? | Available Immediately
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Seeking Freelance or Long-term role with small to medium-sized businesses, start-ups, non-profits and company projects
HIGHLY ORGANIZED individual with 4+ years experience in E-Commerce and Call Center Leadership. Delivering consummate customer service in daily operations, customer inquiries, order placement, and retention. Trained to “get it right the first time” and equipped to handle emotional conversations with good-listening skills, empathy, and actionable solutions. Available to start assignments immediately.
√ Software Used: Microsoft Office: Outlook, Excel & Word, Salesforce - Live Chat & Email, Microsoft Teams, Google Meet and Zoom Video Conferencing
√ Soft Skills: Verbal & Written Communication, Interpersonal Communication, Customer Service and Phone Etiquette, Leadership, Cross-Selling, Basic Math
Worked with: Amazon, Gifts.com - ProFlowers.com, Berries.com, PersonalCreations.com
Currently taking business courses in: Introduction to Microsoft Outlook 2019 and Grammar Refresher I
Empathetic • Organized • Resourceful
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Customer Testimonials
Walter wanted to express how great Sasha was during his call with her. Walter manages training for a sales and marketing company and knows all about customer service. His first word to describe Sasha was phenomenal!! - Out of a score from 1 - 10, he would give her an 11. Walter stated that she possesses all customer service skills and abilities required to do a fantastic job, and would love to have Sasha as a member of his team.
~ Shari’s Berries, Berries.com
A longtime customer of ours said he was a busy person and had a lot of things to do, but just had to take a minute to let us know how absolutely exceptional Sasha is. He said she did a great job assisting him. She was very attentive and knew the product. He wanted to make sure she was recognized for the outstanding work she is doing.
~ ProFlowers.com
I was so impressed with the way you held the session the entire time I was there. There was so much communication, so much engagement… I loved how you kept it fun, even when she started bad mouthing her mom. I loved that you had options ready for everything that required a decision and how you included her in the decision making! I hopped off and told my team that your session was an epitome of a StoryTent session!
~ Traveling Stories, Director of Programs (Reading Volunteer Non-Profit)
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Greetings UpWork Client,
Is your business in need of another passionate associate to assist the team? If so, I am incredibly interested in a freelance or on-going role as a Customer Service Representative, Administrative Support, or Professional Proofreader.
I have always been proud of the companies that I have worked for and the brands that I was in the forefront of representing. Now, I am seeking work where I can best contribute my skills in Business Communications and Customer Service. Previously working as a Customer Service Representative for a leading e-commerce gifting company, has prepared me to provide engaging, efficient, and accurate service to your clients, customers and partners.
May I be contacted for an interview or meet-and-greet to discuss this further? I look forward to: becoming an expert on your products(s) or service(s) and ensuring that clients and customers continue to trust your business with their needs.
Thank you,
Sasha
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Virtual Assistant
Microsoft Outlook
Proofreading
Administrative Support
Virtual Assistance
Data Entry
Typing
Customer Service
Customer Support
Business Writing
Microsoft Word
Email
Customer Care
Customer Service Training
Call Center Management
Ecommerce Support
