Hire the Best SurveyMonkey Specialists in San Francisco, CA

I'm a UX Researcher with 5+ years of experience specializing in healthcare technology, including EHR systems, clinical documentation tools, and AI-powered health platforms. I've led end-to-end research at digital health companies serving thousands of clinicians and therapists, turning complex workflow problems into clear, actionable insights. My core work includes moderated usability testing, in-depth interviews, concept testing, survey design, and journey mapping. I'm comfortable owning research independently -- from study design and recruiting through synthesis and stakeholder presentation -- and I've worked in fast-moving environments where research has to be rigorous, practical, and impactful. I work well with product and design teams who need a researcher who can hit the ground running without a lot of hand-holding. If you're building something in healthcare, mental health, or clinical workflows, I'll understand your users and your problem space from day one.

I am an experienced UX Researcher who has helped positions at companies such as Meta, Microsoft, Morgan Stanley, and Avalara. In my career, I have worked with these and other Fortune 500 companies to identify and overcome business challenges through various methodologies (in-depth interviews, diary studies, usability testing, and surveys). On Upwork, I have found exciting collaboration opportunities. I conducted discovery user research for an emerging startup in early 2021 to identify personas for their new product; I have improved the usability of 50+ websites through unmoderated usability testing projects through a UX consulting company; and I have also helped multiple businesses understand international users better through engaging Japanese users in research, leveraging my fluency in Japanese. I am skilled in qualitative and quantitative UX research methodologies: interviews, ethnography, contextual inquiry, competitive analysis, usability studies, surveys, journey mapping, personas, and design thinking. Tools I can use include: UserTesting, UserZoom, Qualtrics, R, Miro, Mural, Outset, Dovetail, among others. Keywords: user research, UX research, user researcher, UX researcher, user experience research, UX design, user-centered design

Do you want to increase usage of your product? Do you want to understand why your users stopped using your product? Do you want to understand your target audience and design something they'll use? User research will help you understand all of these questions and more. I can help you understand your users via a wide spectrum of research methods. With my experience at Facebook, Google, and Cisco-- I've gained valuable skills that I'd like to put to use as a freelancer. What I can offer is: • Research planning and research question generation • Survey design and survey implementation • Usability testing • In-depth interviews • Various creative qualitative methods, like participatory design and card sorting • Competitive analysis • UX Audits UX Audits are simple. I take a look at your product, and give you feedback based off of my knowledge of UX design principles. I'll give design recommendations as well as spell out principles that you can follow to continuously improve UX. I take my work very seriously, and communicate often and effectively. I take pride in providing the utmost quality deliverables to my clients. I'd love to help you gain a deep understanding of your users!