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Are you looking for a dependable professional who can test your applications, provide technical support, and handle administrative tasks efficiently? I am a Mobile & Web App Tester, IT Support Specialist, and Virtual Assistant dedicated to helping businesses improve software quality, resolve technical issues, and streamline daily operations. I specialize in manual testing of mobile applications, websites, and software platforms. I identify bugs, usability issues, and performance problems while providing detailed reports and actionable feedback to improve user experience. In addition to testing, I offer IT support services including troubleshooting hardware and software issues, system setup, user support, software installation, and technical assistance. As a Virtual Assistant, I can manage administrative tasks, data entry, web research, email management, scheduling, and customer support. My goal is to deliver accurate work, clear communication, and reliable support that helps clients save time and achieve better results. Services I Offer: • Mobile App Testing (Android & iOS) • Website Testing • Software Testing • Manual QA Testing • Bug Reporting & Documentation • User Experience Testing • IT Support & Troubleshooting • Technical Support • Virtual Assistance • Administrative Support • Data Entry • Web Research • Email Management • Customer Support I am committed to professionalism, attention to detail, and client satisfaction. Let's work together to ensure your software performs flawlessly and your business runs smoothly. App Tester, QA Tester, Manual Tester, Mobile App Tester, Android Tester, iOS Tester, Website Tester, Software Tester, Quality Assurance, Bug Reporting, Technical Support, IT Support, Help Desk, Virtual Assistant, Administrative Support, Data Entry, Customer Support, Web Research, User Experience Testing, UAT Tester.

Hello! I'm Laurie, a project-based IT Consultant who has true concern for the client needs and resolving issues. I can setup, administer or fix any email problem quickly and I'm available now! I provide end to end migration services or admin/end user training. I'm a Customer Support Level 2/Level 3 Specialist for over ten years. I troubleshoot and resolve email deliverability issues. I specialize in DNS for Email Deliverability SPF, DKIM, DMARC and BIMI records on any DNS hosting provider. Customer Support Specialist I provide excellent technical support and have worked in Level 2/3 support for over ten years supporting email, apps (Google and M365 and 25+ email systems) and complex applications providing end to end analysis, planning, support and training. I supported an email migration tool and another software tool that did a contacts mailbox sync and worked directly with the customers and developers to resolve issues quickly. I also worked for a Microsoft MSP for a year closing outstanding tickets and providing real solutions quickly to the customers on Windows and Macs. I can work in any environment with any meeting sharing software (like Teams or Zoom) to work with customers very effectively to resolve their issues myself or if needed to escalate to the dev team and keep the team informed. I have used these help desk systems: GitHub, Jira, FreshDesk, FreshWorks, ZenDesk, Slack, ClickUp, email and chat. Email Migrations, Email Administration and Admin/End User Training: I've been doing email and migrations for over 20 years. I can setup, support, deploy, train and migrate from any email system to any email system. I can support end users with training online or self paced materials and assistance. I've have deployed and supported many organizations migrating to and from Exchange Server 2003 - 2019, Microsoft 365 and Google using Windows or Mac Computers. I'm also a migration and support expert in twenty five different email platforms including: Microsoft 365, Google Workspace, Exchange Server 2003 to Exchange Server 2022, Microsoft Office, Microsoft Teams, Office 365, Exchange Online, GoDaddy M365 & Email Essentials, Rackspace, IBM Domino Notes, HCL Domino Notes, IBM SmartCloud, GroupWise, G Suite, Google Workspace, Amazon WorkMail, ccMail Archive, Communigate Pro, Courier, Cyrus, Eudora, FirstClass, Hmailserver, IceWarp, Kerio, MDaemon, MailEnable, MiraPoint, HostGator, Hostinger, Netmail, Oracle/SUN JES/iPlanet One, PostFix, Scalix, Qmail, SendMail, Yahoo, Zarafa, Zimbra, Generic IMAP and Generic POP and Collaborative Email: Front Collaborative Email, Missive, Google Groups as Collaborative Email, IBM Domino and Microsoft Collaborative applications, Also supporting file based email: PST, MSG, MBOX, EML. I specialize in Microsoft 365 Implementations (10+ years), Exchange Server(20+ years) 2019-2003, Active Directory, Azure, AWS, VMWare and on-premises systems. I can perform setup, administration and troubleshooting of Windows Operating Systems Windows 2022 - Windows NT 3.51 (25 years) cloud or on premises and Windows End User Operating Systems (25 years) (Windows 11, 10, 8, 7...to Win 3.1). I can setup and troubleshoot admin authentication methods for Azure AD Certificate using Modern OAuth2 for M365 or EWS Impersonation/Delegation for Exchange Servers. OneDrive and Teams issues are my specialty. I can also support and resolve any and all Outlook Client issues on Windows or Apple Macs. Please reach out and contact me today!

Networking support: SSLs, Security, DNS, malware & virus removal, bot protection, site transfers, server support: Linux, Redhat, Ubuntu, MacOS, Windows Server, IIS and Apache. I am A+ Comptia certified with a Cisco Networking Essentials certificate, and Amazon AWS Cloud Practitioner certificate. Can build custom WordPress plugins. We specialize in WordPress and eCommerce. We can get your business up and processing credit cards with Stripe, Braintree, PayPal, Authorize .Net, or just about anyone you want. I am an experienced PHP WordPress Developer with a strong background in web development, networking and SQL. I have a proven track record of building and maintaining WordPress sites, developing custom plugins, and managing complex network systems. My expertise extends to various programming languages, operating systems, and web technologies, making me a versatile and valuable asset. Jeff has years of experience with the web technology & computer networking and holds degrees in Technology, Business, plus has numerous certifications. Network Administrator for Windows Server 2022, 2019, 2016, 2012, also for Linux Redhat, and Ubuntu. Get your business online today with a 100% PCI Compliant payment solution. Don't take chances with your customer's credit card information; risking costly charge backs, lost revenue, or legal problems. Have us do your payment forms. SKILLS: Languages/Scripts: PHP, JavaScript, MySQL, MariaDB, HTML, XHTML, CSS3, Regular Expressions, XML & XSLT, ASP, VBScript, Perl, JQuery, JSON, SOAP, Pascal, Assembly Language for 680x0 processors Operating Systems: Windows Server 2022, 2019, 2016, 2012R2, 2008, 2003; Windows Desktop: 11, 10, 8.1, 8, 7, Vista, XP; Mac OS X, Classic Macintosh, Linux, RHEL (Red Hat), CentOS, Ubuntu, Oracle, Fedora, Debian, Rocky, Alma Linux, Cisco IOS, Apple iOS, Android, and more . . . Web: Internet Information Server (IIS) 10, 8, 7, 6 Apache 2, WordPress, Elementor, WooCommerce Software: Adobe CC, Creative Suites CS6, CS5, CS4, Dreamweaver CC, Visual Studio, MS Expression Web 4, Photoshop, GIMP, Illustrator, Inkscape, Office 365 Networking: Active Directory, VirtualBox, Hyper-V, VMWare, PowerShell, VPN, DNS, cPanel, WHM Accounting: Peachtree, Sage 50, QuickBooks, Tax Preparation, GnuCash, Deprecation, Payroll, Inventory Terms: Minimum billing is one (1) hour.

I’m an IT Support Specialist with real enterprise experience supporting healthcare systems, end users, and business environments. Currently working as a Clinical Support Analyst at NYC Health + Hospitals, I handle high-volume support including troubleshooting Microsoft 365, Outlook, Active Directory, VPN access, Epic-related workflows, and device issues for end users daily. I previously worked with IBM and Montefiore IT, managing 70+ tickets per day and resolving hardware, software, account, and network-related issues across large enterprise environments. What I can help you with: * Microsoft 365 setup and troubleshooting * Outlook email issues (sending/receiving, configuration) * Teams, OneDrive, and account-related issues * VPN and remote access support * Printer, WiFi, and general IT troubleshooting * User account setup and permissions (Active Directory) * Remote desktop and end-user support * QA/testing workflows and onboarding walkthroughs * Basic Shopify store support and ecommerce-related tasks I focus on fast, clear communication and solving issues efficiently so clients can get back to work quickly. Available for quick fixes, one-time projects, ongoing support, and remote troubleshooting engagements.

As a computer science professional, I specialize in various technical disciplines, from website development to software solutions and beyond. Here's a snapshot of what I do best: Website Development: Crafting engaging and functional websites is my forte. From conceptualization to execution, I excel in creating user-friendly interfaces and securing SQL databases for seamless interaction. Web and combine creativity and strategy to deliver visually stunning web designs. My expertise extends to SEO optimization, analytics interpretation, and backlinking strategies to enhance online visibility. Software Solutions: I thrive in the realm of software development, adept at both implementation and maintenance. Specialized projects like intrusion prevention systems and Android development showcase my versatility and innovation. Technical Support: With a knack for problem-solving, I provide adept technical support across various channels, ensuring prompt and efficient issue resolution for clients. Whether it's software glitches or hardware malfunctions, I tackle them with precision and professionalism. Cybersecurity: Proactive virus protection, removal, and backup management measures are integral to my approach. Safeguarding clients' systems and data integrity is paramount in every task I undertake. Artificial Intelligence Expertise: As a Subject Matter Expert in AI, I contribute valuable insights to customer service programs, leveraging cutting-edge technologies to enhance user experiences. Technical Curriculum Development: My passion for education extends to technical curriculum writing and peer review. I excel in developing IT lessons and instructional designs, ensuring the next generation of professionals are well-equipped for success. Machine Learning and Data Management: I'm well-versed in handling machine learning models and proficient in image, audio, video, text annotation, labeling, meta-tagging, and data management. I'm a versatile and skilled professional dedicated to leveraging technology to drive innovation and empower businesses to thrive in the digital age. Whether building dynamic websites, providing top-notch technical support, or shaping the future of IT education, I'm committed to delivering excellence in every endeavor. I have a strong background in administrative support and delivering high-quality virtual assistance.

⭐⭐⭐⭐⭐ "Alicia is one of the most capable and organized consultants I have ever worked with. She's a great communicator, very pleasant, extremely organized and accountable for her work, deadlines and results. ⭐⭐⭐⭐⭐ "Alicia went above and beyond in communication - she proactively told us exactly what she would be doing and when, walked us through the entire process step-by-step, and was super friendly and easy to work with." ⭐⭐⭐⭐⭐ "10 out of 5 stars!! Holy cow Alicia is an all star! She made everything so clear, so easy, and got the job incredibly quick! I spent more time trying to choose who to hire than she took to finish the job! So - stop shopping around and just hire her." ⭐⭐⭐⭐⭐ "Alicia helped us quickly overcome a G-Suites hurdle we had pushed back on for months. We should have hired her long ago!! Thanks, Alicia" ⭐⭐⭐⭐⭐ "Alicia is a Google Workspace Superstar. We look forward to working with her again in the future. Her efforts made a really positive impact on our business as a whole." ⭐️⭐️⭐️⭐️⭐️ "Her honesty was refreshing and she kept true to her word. We will definitely contact Alicia in the future!" Hello there 👋! I am a Google certified IT Support Professional, Associate Google Workspace Administrator and Generative AI Leader. Clients seek us out for: 👉 Google Workspace Consultation 👉 Google Workspace Security Audits 👉 Google Workspace Projects 👉 Google Workspace Administrator (weekly retainer fee + hourly rate) I work solely with clients who are respectful of others, kind, and professional. Before hiring, a 15-minute chat is required. Professional Liability Coverage is provided by Hiscox Business Insurance.