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𝗬𝗲𝗮𝗿𝘀 𝗼𝗳 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 7+ Years 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆: E-Commerce, Real Estate, Sales & Marketing 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Product data management, CRM maintenance, lead enrichment, virtual assistance, and back-office operations I help teams maintain accurate systems, organized workflows, and efficient daily operations. 𝙄 𝙨𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙯𝙚 𝙞𝙣: • Product data entry and listing management • CRM maintenance and lead enrichment • Administrative and back-office support • E-commerce operations and product research • B2B lead generation and data collection 𝑻𝑶𝑶𝑳𝑺 & 𝑷𝑳𝑨𝑻𝑭𝑶𝑹𝑴𝑺 𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲: Shopify, Amazon Seller Central, eBay, WooCommerce, WordPress, Gearflow, Facebook Marketplace, WowLister 𝗖𝗥𝗠 & 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆: Salesforce, HubSpot, Monday CRM, Airtable, Notion, Zoho, Google Workspace, Microsoft Office 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 & 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝗧𝗼𝗼𝗹𝘀: Sales Layer (PIM), Canto (DAM), SellerAmp, Keepa, Seller ToolKit (STK), SISTRIX 𝗥𝗲𝗮𝗹 𝗘𝘀𝘁𝗮𝘁𝗲: SmartMLS, HGAR, HGMLS Matrix, Zbuyer, Landvoice, KW Command, TopProducer 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵: ✔ Product uploads and updates ✔ SEO-friendly product descriptions ✔ Lead generation and CRM updates ✔ Data entry and database management ✔ Email support and admin assistance ✔ Market and competitor research ✔ Vendor coordination and inventory updates I am reliable, detail-focused, adaptable to new systems, and committed to delivering accurate, high-quality work for both ongoing and project-based tasks.

ECOMMERCE OPERATIONS MANAGER + ARCHITECT — SHOPIFY · SUBSCRIPTION · RETENTION · CRO I run end-to-end ecommerce operations for founder-led Shopify brands — the contractor a founder hands the entire backend to so they can stay focused on growth. I take direction once, run independently, flag problems before they compound, and build systems that don't require hand-holding. I have 8 years of experience as the ecommerce operator and manager for a 5,000 SKU apparel brand, a DTC multi-channel skincare brand, and a wholesale beauty-supply brand. Recent work, by the numbers: ▸ Migrated a full subscription program from Awtomic to Recharge — 7,267 contracts migration; identified and recovered 150 orphaned contracts representing $11K+ in lost revenue. ▸ Audited subscription churn (median 56-day interval, drop-off between orders 2–3) and designed a tiered discount + Recharge Rewards architecture to break the acquisition treadmill. ▸ Led a full Shopify theme rebuild and product-architecture overhaul — consolidated ~29 per-product templates into shared metafield/metaobject-driven templates across a multi-phase launch. ▸ Built an 8-domain site-health diagnostic (traffic, funnel, technical, SEO, GEO, behavior, merchandising, tech stack) and rebuilt the tracking/attribution stack — and fixed a survey reviews tool capturing only 7% of orders. ▸ Analyzed a full year of shipping data — quantified a $47,813 Priority-shipping subsidy and restructured the free-shipping policy. ▸ Built a Gorgias AI support agent and full CS SOP from scratch, trained a VA customer service agent on policies and complex ticket handling for full scope resolutions. ▸ Established GS1/barcode compliance for Amazon and big-box retail plus a B2B carton-labeling system. ▸ Launched a 4-tier affiliate program (UpPromote + Klaviyo architecture) and a 7-tier subscriber gifting program (238 customers, $10,696, 119 conversions). ▸ Built enrollment and backorder automations across Klaviyo, Jotform, Zapier, Shopify Flow, and Mechanic. What I own end to end: ▸ Shopify Plus storefront — backend to storefront, theme, PDP, product data, metafields. ▸ Subscription strategy — migration, contract structure, churn, LTV/AOV lift. ▸ Retention stack — Recharge, Klaviyo flows/segmentation, rewards/loyalty programs, affiliate platforms. ▸ CRO — upsell/cross-sell, UX/UI, SEO + GEO for AI discoverability. ▸ Fulfillment & COGS — ShipStation, shipping/logistics, packing margins and label costs. ▸ Customer experience — Built Gorgias AI responses, automated macros, SOPs, complex ticket resolution. ▸ App-stack audits — redundancy, consolidation, ops-budget reduction. ▸ Project management — Notion, Asana, Slack; multi-agency dev/design coordination. My Parsons School of Design background brings UX/UI and visual-merchandising literacy alongside operational and analytical rigor. I'm self-taught across my entire stack and use AI as a force multiplier — every output scrutinized against my own industry experience. Tools: Shopify Plus · Recharge · Klaviyo · Gorgias · ShipStation · Smile · UpPromote · Mechanic · Shopify Flow · Okendo · Triple Whale · Notion · Asana · Slack · Google Workspace · Canva · Photoshop · GA4 · AWS · Cloudflare · GoDaddy · Mailchimp · Claude AI

🛒 3+ years of hands on experience in the eCommerce industry 🖥️ Handled 85+ Shopify stores and supported brands in building, organizing, and optimizing their online storefronts for better structure and user experience. Hello, I’m Alpha 👩🏻‍💻 an eCommerce Website Specialist with deep hands-on experience in Shopify, GemPages, Wix, Klaviyo, and landing page design. I specialize in building structured, conversion focused pages that are clean, functional and aligned to client goals pixel by pixel. What sets me apart is my QA mindset. I don't just build I test throughly across desktop, tablet and mobile view before anything goes live and making sure every section, animation, and interaction is aligned with the wireframe and works exactly as intended. 🌟 Why Work With Me: • Known for being detail-oriented, reliable, and easy to communicate with • Strong experience in managing and improving multiple ecommerce stores simultaneously • Able to build structured landing pages based on client goals or content direction • Pixel-perfect QA testing against wireframes on desktop and tablet views • Experienced with Klaviyo email flows Welcome Series, Abandoned Cart, and seasonal campaigns • Comfortable working independently and reporting progress clearly and consistently 🛠️ What I can do for you: Shopify: Shopify Store Setup & Management | Theme Customization | Liquid Code Modifications | Product Listing & Catalog Organization | App Installation & Configuration (Loox, Judge.me, Bundler, Cart Tools) | Shopify QA Testing (Desktop, Tablet & Mobile) | Store Navigation & UX Optimization | Conversion-Focused Page Improvements GemPages: Full Page Builds from Scratch | Restaurant Menu Redesign | Landing Pages | Collection Pages | Pixel-Perfect QA Against Wireframes | Animation & Interaction Testing Email Marketing: Klaviyo Flow Setup & Optimization | Welcome Series | Abandoned Cart Sequences | Seasonal Campaign Management | Email Content & Banner Design Web Design: Wix Website Build & Maintenance | Landing Page Design | Book & Print Design | Figma to Shopify/GemPages Implementation | Social Media Graphics & Marketing Assets Operations & Support: Back Office Management | Google Sheets Task Tracking | Daily Progress Reporting | Content & Media Updates | Competitor Research 💬 If you're looking for someone who takes ownership, communicates clearly, and delivers clean and functional eCommerce work. I'd love to hear about your project. Send me a message with your details and let's build something great together. 💗

With years of hands-on experience in eCommerce operations, product catalog management, site merchandising, and customer support, I help online stores stay accurate, organized, and easy to shop. My background covers product uploads, listing optimization, collection management, product recommendations, order support, and customer service across multiple platforms and marketplaces. Key Expertise: • Product Catalog Management Experienced in end-to-end product uploads and catalog maintenance, including titles, descriptions, tags, variants, images, pricing, inventory, SEO fields, and product data cleanup across large SKU catalogs. • Site Merchandising Hands-on experience organizing collections, product placement, category sequencing, homepage updates, weekly drops, campaign updates, and curated product recommendations to improve product discovery and shopping experience. • Product Recommendations & Cross-Selling Experienced in setting up and maintaining “You Might Also Like,” related products, complete-the-look sections, and cross-sell recommendations on product pages to support product discovery and increase average order value. • Marketplace Listing Optimization Experienced in creating and optimizing product listings across major ecommerce marketplaces, including titles, descriptions, images, attributes, item specifics, and category placement based on each platform’s requirements. • Customer Support & Order Management Experienced in handling customer inquiries, order updates, returns, refunds, lost shipments, damaged items, replacements, and delivery concerns through email, chat, and support platforms with professionalism and empathy. • Reporting & Process Improvement Comfortable maintaining reports, tracking customer service metrics, identifying recurring issues, and supporting process improvements to create a smoother customer and backend experience. Platforms & Marketplaces Used: • Shopify • WordPress / WooCommerce • BigCommerce • Magento • Amazon • eBay • Wayfair • Faire • Tiktok • Walmart • Target • Home Depot Communication, Support & Workflow Tools: • Gorgias • Zendesk • Freshdesk • Gmail • Outlook • Slack • Trello • Asana • Monday • Google Sheets • Excel I bring a strong mix of product management, merchandising judgment, marketplace experience, and customer support skills. I’m detail-oriented, organized, and focused on helping ecommerce businesses maintain clean catalogs, improve customer experience, and support long-term growth.

🇪🇺 EU Marketplace Feed Specialist | Channable & BaseLinker Certified 🚀 I help brands go live and sell across European marketplaces - turning rejected products into approved, synced, revenue-ready listings. ⭐ Top Rated on Upwork | 2,600+ hours | 93% Job Success | 5-star reviews across If you're launching on Mirakl-powered marketplaces, bol, Decathlon, eMAG, Fashion Days, Allegro, eMag or Kaufland and your products are stuck in rejections, attribute errors, or feed failures, that's exactly what I fix. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🔹 𝐖𝐡𝐚𝐭 𝐈 𝐂𝐚𝐧 𝐇𝐞𝐥𝐩 𝐘𝐨𝐮 𝐖𝐢𝐭𝐡: ◆ EU Marketplace Onboarding - Get products live on Mirakl marketplaces (Debenhams, Tesco, B&Q, Leroy Merlin, Castorama, Conforama), bol, Decathlon, eMAG, Fashion Days, Allegro, eMag & Kaufland ◆ Channable & BaseLinker Feed Integration - Connect Shopify, WooCommerce, Magento, PrestaShop or Odoo ERP to any EU marketplace ◆ Category & Attribute Mapping - Align product data to each marketplace's exact taxonomy so listings pass validation the first time ◆ Feed Error & Rejection Fixes - Resolve rejected products, missing attributes, image errors, and "in review" delays ◆ Google Shopping Feeds - Build & optimize Google Merchant Center feeds through Channable for approved, ad-ready listings ◆ Inventory & Order Sync - Keep stock, pricing, and orders accurate across every connected channel ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 📊 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 & 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: ✔ 18,000+ products onboarded to marketplaces via Channable & BaseLinker ✔ Products taken from rejected to live across multiple EU marketplaces ✔ Full data flows built: Odoo ERP → PrestaShop → Channable → Marketplace ✔ Consistent 5-star reviews on Upwork & Fiverr for feed integration work ✔ Top Rated • 2,500+ hours • 93% Job Success ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🤝 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐓𝐫𝐮𝐬𝐭 𝐌𝐞: Most feed and marketplace work goes wrong for one reason: no clear system and poor communication. Here's how I keep your project on track: ◆ Root-cause fixes, not band-aids - I find why products are rejecting so the errors don't come back next week ◆ Clear scope from day one - We agree exactly what's being delivered before I start, so no surprises ◆ Regular progress updates - Daily or weekly, your choice, so you always know where things stand ◆ Built to scale - I structure feeds for accuracy and growth, not quick fixes that break at higher volume ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🛠 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 & 𝐓𝐨𝐨𝐥𝐬: ⚡ Feed & Integration Tools ▸ Channable - feed management, rule building, category & attribute mapping, marketplace + Google Shopping feeds ▸ BaseLinker - marketplace listing, order & inventory automation, feed workflows ▸ Mirakl - seller onboarding, product & offer feeds, catalog integration ▸ Google Merchant Center - Google Shopping feed setup, optimization & error resolution 🛒 EU Marketplaces ▸ Mirakl operators - Debenhams • Tesco • B&Q • Leroy Merlin • Castorama • Conforama ▸ Bol (Netherlands / Belgium) ▸ Decathlon Marketplace ▸ eMAG (Romania / Hungary / Bulgaria) ▸ Fashion Days (RO) ▸ Kaufland ▸ Allegro 🔗 Data Sources & Stores ▸ Shopify • WooCommerce • Magento • PrestaShop • Odoo ERP • Google Sheet • CSV ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ⚙️ 𝐇𝐨𝐰 𝐈 𝐖𝐨𝐫𝐤 — 𝐀𝐮𝐝𝐢𝐭 → 𝐌𝐚𝐩 → 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐞 → 𝐌𝐚𝐢𝐧𝐭𝐚𝐢𝐧: 1️⃣ Audit - I review your catalog, feed, and error patterns to find what's actually breaking and why 2️⃣ Map - I structure your product data, attributes, and category mappings so it flows cleanly into each marketplace 3️⃣ Integrate - I connect your store/ERP to the marketplace via Channable or BaseLinker and get products live 4️⃣ Maintain - I monitor feed processing, resolve errors, and keep listings, inventory, and orders in sync as you scale ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ❓ 𝐂𝐨𝐦𝐦𝐨𝐧 𝐐𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬: ▸ 𝐖𝐡𝐢𝐜𝐡 𝐄𝐔 𝐦𝐚𝐫𝐤𝐞𝐭𝐩𝐥𝐚𝐜𝐞𝐬 𝐝𝐨 𝐲𝐨𝐮 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡? Mirakl-powered marketplaces (Debenhams, Tesco, B&Q, Leroy Merlin, Castorama, Conforama), bol, Decathlon, eMAG, Fashion Days, Kaufland and more. ▸ Do you handle one-time onboarding or ongoing work? Both - one-time catalog onboarding and error fixes, plus ongoing feed management and marketplace maintenance. ▸ My products keep getting rejected. Can you fix that? Yes. Rejections usually come from attribute mapping, category taxonomy, or data formatting. I find the root cause and fix your feed until your catalog is fully live. ▸ Can you connect my store or ERP to a marketplace? Yes - I integrate Shopify, WooCommerce, Magento, PrestaShop, and Odoo ERP to EU marketplaces through Channable or BaseLinker. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 📩 Message me with which marketplace you're launching on and what's currently breaking - I'll tell you exactly how I'd approach the fix.

I help businesses keep operations organized, accurate, and moving forward. I have 8+ years of experience across operations, customer experience, QA, team leadership, and process improvement, including building and running an international e-commerce business that generated $1M+ in lifetime revenue. My background includes leading teams for Waymo, Netflix, and Nike programs, managing high-volume workflows, improving KPIs, creating SOPs, handling escalations, and maintaining accuracy across customer-facing and backend operations. Here’s what I can help with: • Operations coordination and workflow management • QA review, data validation, and accuracy checks • SOP creation and process improvement • Customer experience operations • CRM (JIRA, ZenDesk, etc.) ticket updates • Google Sheets tracking and reporting • Escalation handling and issue resolution • Remote team support and performance follow-up I’m detail-oriented, fast to learn, and comfortable taking ownership of messy operational work so teams can move faster with fewer errors. "You must consider every labourer as equal with you and as your blood-brother. If you can reach that state, you will at once understand what a great power you can be for your good and for the good of the country." - Mahatma Gandhi