Hire the Best Technical Documentation Writers in Mandaluyong City, PH

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Lucky Jason D.

Mandaluyong City, Philippines

$15/hr

5.0

3 jobs

Documentation Specialist and SOP Writer with 19+ years in process documentation, technical writing, and quality assurance. I help service businesses turn undocumented knowledge into SOPs, operations manuals, onboarding guides, and training documentation that teams actually follow. 16 years at S&P Global as an editor, proofreader, and quality analyst, maintaining 98%+ accuracy on high-volume, deadline-driven work across pharmaceuticals, healthcare, and semiconductor transcription. That same precision now drives my documentation work: taking messy notes, interviews, and institutional knowledge and structuring them into guides that hold up under real use. Currently building SOPs and operational documentation for a home healthcare organization, covering caregiver onboarding, visit documentation, and compliance workflows within AxisCare. Comfortable interviewing subject matter experts, mapping processes, and organizing documentation in Notion, Google Workspace, and similar platforms, with AI tools like Claude and ChatGPT to speed up structure without losing accuracy. If you need someone who can walk into operational chaos and walk out with something your team can actually follow, that's the work I do. I look forward to collaborating with you.

Customer Service
Prompt Engineering
Audio Transcription
Technical Support
Editing & Proofreading
CRM Software
Process Documentation
Technical Writing
Knowledge Management

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