Hire the Best Unicomp USA STIMS Specialists

Jobs/projects I can help with: IT help desk & remote technical support Network & systems administration (Windows Server, Active Directory) E-commerce/Shopify support & marketing analytics (GA4, UTM tracking, attribution) Complex Excel reports (macros, pivot tables) Web design (Dreamweaver, HTML, CSS) Graphics (Photoshop, Illustrator) Email marketing (ConstantContact, Robly, MailChimp) Managing and training IT support teams, establishing processes Technology I'm highly proficient in: Google Workspace (config & admin) Windows Server (2003 and up) FreshService / FreshDesk (config & admin) ConnectWise (config & admin) CarbonBlack (config & admin) Shopify, Google Analytics (GA4), Google Tag Manager Adobe Photoshop / Illustrator / Dreamweaver WordPress, HTML, CSS MS Office (advanced Excel) PBX VOIP (Digium Switchvox and InContact) LDAP using Apache ConstantContact, Robly, MailChimp I'm a technical professional who maintains a strong work ethic with clients regardless of setting, whether within or outside Upwork. I set clear expectations on what I can achieve in a given timeframe, and I work best in an organized environment, especially under pressure. I've built a varied 15+ year career in IT. I spent over a decade managing IT operations for one of the most well-known online travel agencies in the US — overseeing network operations including email, VOIP, and servers, and leading the Systems team. Alongside that, I spent several years as a remote IT technician for a US-based Managed Services Provider, supporting multiple client environments across Windows Server administration, workstations, and networking under SLA commitments — solid, proven experience delivering remote IT support directly to Western clients. I'm also a Dell Certified System Expert with 5+ years of Level 2/SME technical support for a well-known computer manufacturer, and I have a strong graphic design background (13+ years, starting with Adobe Photoshop) alongside web design using Dreamweaver, HTML, CSS, and some PHP/Java. I have hands-on WordPress experience as well — I've managed and maintained WordPress websites for clients, and I currently run and manage my own WordPress site, so I'm comfortable with everything from content updates and plugin management to day-to-day site upkeep. More recently, I've moved into e-commerce — handling Shopify, GA4, and marketing analytics for a growing online brand, including attribution tracking, UTM cleanup, and performance reporting. Whether you need day-to-day IT support, a network/systems administrator, WordPress site management, or someone to bring order to your e-commerce data and operations, I bring reliability, attention to detail, and the flexibility to jump into whatever the job needs.

Skills / Knowledge: I work well with monitoring tools such as Zabbix and Grafana. I have a solid foundation in analysis and troubleshooting of Linux environments. I can create Python scripts to automate repetitive processes within my work environment. Intermediate knowledge of backup routines using Veeam.

I am offering 20 years of IT System administration. Experience: AWS Cloud Compute ( Amazon Connect, Amazon Appstream 2.0, VPC, RDS & S3). With aws solutions architect associate certificate. Office365 Microsoft Windows Server 2003, 2008, 2012 and 2019. Microsoft Active Directory DHCP Exchange VMWare Vicidial (VoIP) 5 yrs experience Experience in handling linux machine. NetBox Cyberhound.

🔐 Network Security Engineer | Fortinet Stack • SIEM • Zero Trust (3+ Years) 💼 Core Expertise & Technical Skills ✅ Network & Cybersecurity Engineering with 3+ years of real-world, production experience ✅ Fortinet Specialist – FortiGate, FortiSIEM, FortiEMS, FortiAuthenticator, FortiManager ✅ Firewall, VPN & NGFW Security (IPSec, SSL VPN, UTM, IPS, Web & App Control) ✅ Routing & Switching – VLANs, OSPF, BGP, SD-WAN, QoS ⭐ Security, SIEM & Zero Trust ⭐ Wazuh Expert – custom rules, dashboards & alerting ⭐ SIEM & Log Pipelines – FortiSIEM & ELK (Logstash parsing & enrichment) ⭐ Firewall Compliance & Risk Management using FireMon ⭐ Zero Trust Architecture (ZTA) & Fortinet ZTNA implementations ⭐ FCSS – Secure Networking & Zero Trust aligned designs 🔐 Identity, Access & Authentication 🔐 Azure Entra ID (Azure AD) – identity, access & conditional policies 🔐 SAML Authentication with VMware Horizon Connection Server 🔐 FortiAuthenticator Captive Portal & enterprise authentication workflows 🔐 Secure user access for remote & hybrid environments 🚀 What I Bring to Your Project 🔐 Production-grade security implementations — not lab-only setups ⚡ Fast troubleshooting with minimal downtime 📊 Clear documentation, security reports & dashboards 🤝 Strong communication with technical & non-technical stakeholders 🎯 Focused on secure, scalable, and compliant network designs

I’m a Network Operations Engineer with 4+ years of hands-on experience supporting business-critical environments across wide range of networking gears. I’m the type of engineer who likes to understand why something broke, not just make the alert disappear. I take ownership of issues, communicate clearly, document what I do, and approach production changes with discipline because I understand that even a small mistake can have a real impact on clients and operations. I’m comfortable working independently, troubleshooting under pressure, and digging into problems until I can explain both the cause and the solution. I’m also someone who is constantly learning and improving. I actively build labs, learn technologies, and turn what I learn into practical projects. I also enjoy helping colleagues become more confident and disciplined in their work, and I value reliability, accountability, curiosity, and doing things properly rather than taking shortcuts. If you’re looking for an engineer who treats your network as something worth protecting and not just another ticket to close then I’d be glad to work with you!

I'm a Senior Network Security Engineer and consultant trusted by government agencies, universities, and enterprises across Egypt to design, secure, and troubleshoot critical infrastructure — not just fix tickets. With 7+ years of hands-on and consultancy experience, including at Egypt's Council of Ministers, I bring senior-level judgment to every firewall, VPN, email security, and routing challenge. I specialize in firewall deployment and optimization (FortiGate, Palo Alto, FTD, Forcepoint), VPN solutions (IPsec, SSL VPN, FortiClient, Pulse Secure), and advanced routing technologies, including OSPF, BGP, MPLS, L2VPN, and L3VPN. I also have strong expertise in Email Security and Mail Gateway solutions — resolving complex delivery issues, configuring SPF/DKIM/DMARC, handling blacklist removal, SMTP relay setup, and DNS-related outages. I work with FortiMail, Postfix, Cisco Email Security Gateway, and Microsoft Exchange Server 2016/2019 in production environments. In addition, I have solid experience in Cisco Voice infrastructure, including CUCM, Cisco IM & Presence, Unity Connection, and Expressway — covering VoIP deployments, SIP trunk configuration, call routing, and secure remote access for collaboration environments. I help businesses and institutions: Secure and harden network infrastructure against real threats Deploy and optimize VPN solutions for remote and site-to-site access Troubleshoot complex routing and firewall issues at the root cause Resolve email delivery failures and DNS misconfigurations Deploy and secure mail gateways (FortiMail, Postfix, Cisco Gateway) Implement and troubleshoot Cisco VoIP environments Implement monitoring and SIEM solutions (Zabbix, QRadar, Splunk) Configure and secure F5 Web Application Firewall My approach is structured and results-driven: I identify the root cause, design a clean solution, implement with minimal downtime, and ensure long-term stability. If your network, email infrastructure, or security posture needs an engineer with government-grade experience and a consultant's mindset, I'm ready to help.