Hire the Best Kwela Solutions Folio Specialists

I’m an experienced Property Management professional with a strong background in short-term & long-term rentals, serviced accommodation, and residential property operations. I have hands-on experience managing property listings, guest and tenant communications, bookings, maintenance coordination, and day-to-day administrative tasks. With experience supporting properties across the US and UK, I’m comfortable working with many platforms for property management systems. I’m highly organized, proactive, and detail-oriented, with a strong focus on delivering excellent service while keeping property operations efficient and well-managed. My goal is to help property owners and management teams maximize efficiency, maintain strong tenant and guest relationships, and ensure every aspect of the property is handled professionally.

⭐⭐⭐Results-driven CPA with 18 years of experience in accounting and bookkeeping. Possess strong problem-solving and analytical skills to work efficiently and independently. ⭐⭐⭐HIRE ME if you want your books to be tidy and always ready for tax season. Expertise: ✅Books Clean-up and Catch-up ✅Full-cycle accounting and bookkeeping ✅QuickBooks Online, Xero, Odoo, Iprocon, Gnucash ✅Purchase Order, Invoices ✅Accounts Receivable/Accounts Payable ✅Bank and Credit Card reconciliation ✅Payroll accounts reconciliation ✅Financial Statements ✅Financial analysis ✅Generally Accepted Accounting Principle (GAAP) ✅Shopify, Paypal, Afterpay, Zip Pay, Amazon reconciliation Proficient user of: ❇️G-Suite, Microsoft 365, Microsoft Office, Zendesk ❇️Clickup, Slack, Todoist, MS Teams. Monday ❇️Dropbox, Google Drive, Sharepoint ❇️WhatsApp, Google Chat, Zoom, Google meet ❇️Taxjar Experience working with: ⭐E-commerce ⭐Service providers (Landscaping, Plumbing, Marketing, Interior Design, Consultancy) ⭐Restaurants ⭐Property rentals ⭐Manufacturing ⭐Education ⭐Shipbuilding ⭐Government

Hi my name is Kaye graduated with Bachelor of Science in Psychology degree. I have more than 10 years experience working in a Customer Support phasing industry, Human Resource, Client Success Management, Client phasing, Sales, Team Leader and a very organized and detailed oriented Virtual Assistant that includes my skills and knowledge on the following: - Microsoft Excel Specialist - Expertise in handling accounts and billing task - Manage inventory task such as tickets, chats and email - Business to business customer support phasing (inbound and outbound call handling) - Lead generalist, cold calling and network recruitment - Virtual Assistant expertise in administrative task/role, scheduler, CRM management - Data encoder, email handling expertise and other ticketing tool - Expertise using HubSpot, Canva, Trello, Slack, Microsoft Office tools, Google workspace, Avaya, Salesforce Work Experience: Client Success Manager Virtual Assistant working on administrative task for a client for Australian client, Germany and US based. Senior Team Lead (Roadside Assistant B2B Account handling voice and non-voice team dealing with accounts and billing inquiries ) Customer Support Specialist (Handling pricing and availability of Asco Numatics Products) Human Resource Assistant (Procurement, Talent, Benefits, Time and keeping, Government mandated policy, Engagement) Additional Skills: - Certified Microsoft Office Specialist: Excel Associate (Office 2019) - Knowledge and skills in MS Office - Strong verbal and written English skills - Strong analytical and problem-solving skills - Strong organizational skills - Can be easily trained and work with very minimal supervision - Creative - Creating videos, photo editing creating posters and banners via Canva - Mixing music's through editing applications - Excellent organizational skills and attention to detail. - Effective communication and interpersonal skills. - Ability to work independently and collaboratively in a remote work environment. Tool/Application Proficiency: - CRM Tools (HubSpot, Salesforce, Jira, Freshdesk) - Avaya, Nice, AWS - Google workspace, Microsoft Office Tools - Slack, Microsoft Teams, Trello, Groundhog, Zoom - BAAN, Oracle

Looking for a specialized VA to streamline your clinic, real estate business, or books? I provide expert Medical & Real Estate support with 100% accuracy in Xero Bookkeeping and HIPAA compliance. 💰 Bookkeeping & Financial Support (Xero) Xero Specialist: Expert in bank reconciliation, invoicing, and accounts payable/receivable. Financial Health: Generating monthly Profit & Loss statements and Balance Sheets. Clean-up: Specializing in catching up on months of backlogged transactions to make your business tax-ready.

With 8+ years of experience in Customer Support, Customer Success, Quality Assurance, Team Management, and Sales Operations, I help businesses improve customer experience, optimize team performance, and streamline support processes. I have worked with SaaS companies, eCommerce brands, service-based businesses, and remote teams, supporting both customer-facing operations and internal performance initiatives. My experience spans customer support, quality assurance, technical support, appointment setting, lead generation, sales development, and team leadership. Over the years I have: • Managed remote support teams and QA programs • Evaluated thousands of customer interactions and delivered performance coaching • Reduced support backlogs and improved response times • Handled customer support through Intercom, Salesforce, Crisp, Shopify, Five9, RingCentral, and other platforms • Led appointment setting, lead generation, and customer success initiatives • Consistently met and exceeded sales targets as a Sales Development Representative and Appointment Setter • Managed teams to achieve sales KPIs, productivity goals, and performance benchmarks • Built and monitored Five9 reporting, agent scorecards, and team performance metrics • Developed QA frameworks, performance reviews, and coaching programs to improve service quality • Created SOPs, workflows, knowledge bases, and operational processes to improve efficiency and scalability Core Expertise: 🗸 Customer Success 🗸 Customer Support Management 🗸 Quality Assurance (QA) 🗸 SaaS Support 🗸 Technical Support 🗸 Team Leadership & Coaching 🗸 Sales Development 🗸 Appointment Setting 🗸 Lead Generation 🗸 Performance Management 🗸 Process Improvement 🗸 Reporting & Analytics 🗸 KPI Tracking 🗸 Operations Management Tools & Platforms: Intercom, Salesforce, Shopify, Five9, RingCentral, Crisp, Scorebuddy, ShipStation, Notion, Slack, Google Workspace, Microsoft Office, Excel, Teams, and various CRM, support, and reporting platforms. Notable Achievements: • 10,000+ hours worked on Upwork • 100% Job Success Score • Top Rated Plus Freelancer • Experience managing support, sales, and customer success teams • Proven track record in quality assurance, coaching, and performance improvement • Strong background in customer retention, process optimization, and operational excellence If you're looking for a dependable professional who can improve customer experience, manage teams, optimize support operations, and drive measurable results, I'd be happy to discuss how I can help your business grow.

I help real estate, title, escrow, and mortgage companies streamline transactions from contract to closing with precision, speed, and exceptional attention to detail. With over 5 years of experience in the U.S. real estate and mortgage industry, I have conducted more than 9,000 property title searches, coordinated and underwritten over 300 commercial mortgage transactions valued at more than $105 million, and coordinated loan files from application through closing. My background spans title examination, underwriting, loan processing, transaction coordination, due diligence, document review, and operational support for U.S.-based lenders, title companies, and real estate professionals. I have extensive experience researching public records, resolving title issues, reviewing legal and financial documentation, preparing closing packages, and maintaining compliance with lender and regulatory requirements. My work has also included leading operations, improving workflows, training team members, and ensuring high-quality file management in fast-paced remote environments. I am proficient with Encompass, DataTrace, DataTree, MLS, Zillow, PropStream, PACER, Monday, Google Workspace, and other industry-standard platforms. Whether you need a Transaction Coordinator, Title Examiner, Mortgage Underwriter, Loan Processor, Real Estate Virtual Assistant, or Operations Specialist, I bring accuracy, accountability, and a commitment to delivering exceptional results with minimal supervision.