Hire the Best User Acceptance Testing Specialists
in Kenya

"Turning Complex Support into Seamless Customer Success | 4+ Years Experience in B2B/B2C & AI Training" Are you looking for a proactive professional who doesn't just "answer tickets" but builds lasting client relationships? With over 4 years of experience leading support teams and training AI models, I bridge the gap between technical excellence and empathetic communication. Why Hire Me? • Proven Leadership: Managed teams of 15+ specialists, improving ticket resolution times by 50%. • Technical Proficiency: Expert in Zendesk, Salesforce, Freshdesk, and TikTok Seller Shop. • AI Specialist: 4+ years of project-based experience in LiDAR annotation, Computer Vision, and LLM training (Remotasks). • Data-Driven: Background in Mathematics and Accounting (CPA) ensures high accuracy in reporting and data integrity. Core Services: • Customer Support: Omnichannel (Email, Chat, Phone) & Escalation Management. • Customer Success: Onboarding, Retention, and Technical Training. • AI Training: Data Labeling, RLHF, and Quality Assurance for ML models. • Virtual Assistance: Calendar management, travel planning, and data entry. Let’s discuss how I can streamline your operations and elevate your customer satisfaction scores today.

Hi, I’m a Microsoft certified Cloud & Identity specialist with 6+ years of experience designing, securing, and managing Microsoft 365 and Azure environments for enterprises and growing businesses. I specialize in Microsoft 365 Administration, Identity & Access Management (IAM), and Cloud Security helping organizations secure their users, protect privileged access, and build structured, compliant cloud environments. If you need someone who understands both the technical configuration and the security architecture behind it ,I can help.

🧑‍💻 Software QA Specialist | Web & Mobile Apps | Manual & Automation Testing Top-Rated Plus QA Expert on Upwork with a 100% Job Success Score. Trusted by startups and global enterprises to deliver thoroughly tested, reliable, and market-ready web and mobile applications. About Me: 🔹 4+ years experience in Quality Assurance and Project Coordination, specializing in manual and automation testing. 🔹 Extensive experience testing Web Applications, Mobile Apps (Android & iOS), Functional/UI, Regression, Integration, and End-to-End scenarios. 🔹 Skilled in Agile methodologies, Selenium automation, and comprehensive defect tracking. 🔹 Bachelor’s degree in Mathematics (Operations Research), offering a strategic, analytical approach to quality assurance and product reliability. Why Work with Me: 🔹 Strategic QA planning, detailed test documentation, and insightful defect management. 🔹 Automated test suites to significantly reduce manual testing time and enhance test coverage. 🔹 Professional-grade technical documentation, ensuring clarity and alignment across development teams. 🔹 Consistent track record of delivering on-time, high-quality project outcomes. Ideal Client Profile: ✔️ Teams who prioritize quality, reliability, and user satisfaction. ✔️ Startups and growth-focused enterprises looking for dedicated, professional QA support. ✔️ Companies seeking strategic, agile QA processes to significantly improve product reliability and reduce defects. My Core Expertise: 🔹 Manual & Automation Testing (Selenium) 🔹 Agile Methodologies 🔹 Test Plan Development & Execution 🔹 Defect Tracking & Technical Reporting 🔹 Project Coordination & Management Proven Results: 🔹 Up to 50% reduction in product defects for clients. 🔹 Managed and completed multiple complex QA projects internationally. 🔹 Consistently maintained a 100% Job Success Score and Top Rated Plus status on Upwork. 🌐 Values: Integrity, precision, strategic collaboration, and continuous improvement. Ready to enhance your product quality and user satisfaction? Let’s connect! Send me a message, review my portfolio, and let's discuss how I can help deliver your next successful project.

Stop losing revenue to inefficient Processes and Workflows. With over 15 years of experience in Business Analysis and Project Management, I help organizations bridge the gap between "where we are" and "where we need to be." Whether you need to map out a complex new product launch or fix a broken internal process, I deliver structured, scalable solutions that reduce costs and boost productivity. How I help your business grow: Process Optimization: Applying Lean and Six Sigma methodologies to eliminate bottlenecks. Documentation & Mapping: Creating professional Visio process maps, SOPs, and procedure manuals that your team will actually use. Project Lifecycle Management: Leading projects from initial business case through testing and implementation (BAU). Data-Driven Insights: Leveraging the full Microsoft Suite (Excel, Access, Project) to turn messy data into actionable strategy. Core Tools: MS Visio, Project Plan, Six Sigma/Lean, Business Process Modeling (BPMN). I pride myself on integrity and clear communication. If you are looking for a partner to streamline your operations and enhance your customer experience, click the "Invite to Job" button and let’s discuss your goals.

Software QA Specialist | Web & Mobile Apps | Manual & Automation Testing About Me: 🔹 2+ years experience in Quality Assurance and Project Coordination, specializing in manual and automation testing. 🔹 Extensive experience testing Web Applications, Mobile Apps (Android), Functional/UI, Regression, Integration, and End-to-End scenarios. 🔹 Skilled in Agile methodologies, and comprehensive defect tracking. 🔹 Bachelor’s degree in Business Information Technology, offering a strategic, analytical approach to quality assurance and product reliability. Why Work with Me: 🔹 Strategic QA planning, detailed test documentation, and insightful defect management. 🔹 Professional-grade technical documentation, ensuring clarity and alignment across development teams. 🔹 Consistent track record of delivering on-time, high-quality project outcomes. 🌐 Values: Integrity, precision, collaboration, and continuous improvement.

Don't settle for system inefficiencies—let's make your IT work smarter, not harder! With over 10 years of experience in IT systems support, quality assurance, and digital channel management, I specialize in ensuring system uptime, seamless user experiences, and robust app performance. But I won’t bore you with long technical jargon or promises. Instead, here’s exactly how I deliver results for my clients: System Optimization: Proactive monitoring and troubleshooting to maximize system efficiency. App Testing: Rigorous testing processes to ensure smooth functionality and user satisfaction. Patch Management: Timely updates to maintain security and stability. Data Management: Advanced SQL scripting and reporting for actionable insights. Issue Resolution: Swift ticket handling through tools like JIRA, minimizing downtime. Tech Integration: Expertise in integrating APIs, managing databases, and Linux-based environments. My approach is simple but highly effective. I identify gaps, implement solutions, and ensure your systems are running at their absolute best—all while keeping you informed every step of the way. What Makes Me Different? Over 10 years of proven experience in banking, Insurance, IT, and digital support roles. Strong communication skills—explaining complex IT solutions in a way you’ll understand. Reliable, detail-oriented, and fully committed to your satisfaction. Hands-on experience with major platforms and tools like Linux, JIRA, SQL, and more. Platforms I Work With: Linux (Red Hat, Ubuntu, Fedora) Digital Channels (Mobile banking, Postilion, ATM systems) CRM Tools (SAP CRM, Salesforce, Oracle CRM, Microsoft Dynamics 365) Database Management (MySQL, MSSQL, Oracle) If you're ready to enhance your system's performance, secure your digital channels, or streamline your app testing processes, I’m here to help. Let’s Connect! Message me today, and let’s discuss how I can bring efficiency and value to your IT systems.