Hire the Best Usability Testing Specialists
in Kenya

I am an experienced IT Support Specialist providing reliable remote technical support for businesses and individuals. I help resolve hardware, software, and network issues quickly to keep systems running smoothly and minimize downtime. My expertise includes Windows troubleshooting, Office 365 support, user account management, email setup, VPN configuration, printer issues, and remote desktop assistance. I am comfortable supporting both small teams and individual users. I focus on fast response times, clear communication, and effective problem resolution. Whether you need one-time assistance or ongoing IT support, I am ready to help.

Every single day, businesses lose millions of dollars because their digital onboarding loops, fintech pipelines, or social programs treat human attention like an infinite resource. Users intend to sign up, buy, or comply—but they drop off. ​I bridge that Intention-Action Gap. ​As a trained Psychologist and Behavioral Insights Specialist, I don’t look at digital products through a flat lens. I combine advanced cognitive psychology, systemic behavioral change (SBC), and precision UX research to transform complex human behaviors into predictable, high-converting customer actions.

🧑‍💻 Software QA Specialist | Web & Mobile Apps | Manual & Automation Testing Top-Rated Plus QA Expert on Upwork with a 100% Job Success Score. Trusted by startups and global enterprises to deliver thoroughly tested, reliable, and market-ready web and mobile applications. About Me: 🔹 4+ years experience in Quality Assurance and Project Coordination, specializing in manual and automation testing. 🔹 Extensive experience testing Web Applications, Mobile Apps (Android & iOS), Functional/UI, Regression, Integration, and End-to-End scenarios. 🔹 Skilled in Agile methodologies, Selenium automation, and comprehensive defect tracking. 🔹 Bachelor’s degree in Mathematics (Operations Research), offering a strategic, analytical approach to quality assurance and product reliability. Why Work with Me: 🔹 Strategic QA planning, detailed test documentation, and insightful defect management. 🔹 Automated test suites to significantly reduce manual testing time and enhance test coverage. 🔹 Professional-grade technical documentation, ensuring clarity and alignment across development teams. 🔹 Consistent track record of delivering on-time, high-quality project outcomes. Ideal Client Profile: ✔️ Teams who prioritize quality, reliability, and user satisfaction. ✔️ Startups and growth-focused enterprises looking for dedicated, professional QA support. ✔️ Companies seeking strategic, agile QA processes to significantly improve product reliability and reduce defects. My Core Expertise: 🔹 Manual & Automation Testing (Selenium) 🔹 Agile Methodologies 🔹 Test Plan Development & Execution 🔹 Defect Tracking & Technical Reporting 🔹 Project Coordination & Management Proven Results: 🔹 Up to 50% reduction in product defects for clients. 🔹 Managed and completed multiple complex QA projects internationally. 🔹 Consistently maintained a 100% Job Success Score and Top Rated Plus status on Upwork. 🌐 Values: Integrity, precision, strategic collaboration, and continuous improvement. Ready to enhance your product quality and user satisfaction? Let’s connect! Send me a message, review my portfolio, and let's discuss how I can help deliver your next successful project.

Helping Tech Teams Ship Bug-Free Software & Scalable Web Applications. With experience testing hundreds of software products and a background in Full-Stack Development, I bridge the gap between building high-quality code and ensuring it works flawlessly for your users. Whether you need a robust MERN stack application or a comprehensive QA audit to eliminate production bugs, I deliver results that protect your brand’s reputation. Why work with me? QA Expertise: Over 100+ tests completed on Test IO for global brands. I don't just find bugs; I document them with developer-ready technical reports. Full-Stack Capability: Proficient in the MERN stack (MongoDB, Express, React, Node.js) and Python. I understand the "how" behind the software I test. Data & Cloud Savvy: AWS Certified Cloud Practitioner and Data Science specialist. I can help with AWS deployment and Power BI data visualization. Detail-Obsessed: My background in proofreading and VA work has evolved into a meticulous eye for software usability and UI/UX consistency. Core Services: ✅ Software QA: Manual & Automated testing, Bug Reporting, Usability/UX audits, API testing. ✅ Web Development: Custom MERN stack apps, React.js front-ends, Python scripts. ✅ Data & Ops: Power BI Dashboards, AWS Cloud Foundations, Technical Documentation. Let's ensure your next release is your best one. I'm available to start discussing your project requirements.

Your customers expect fast, accurate, and empathetic support. I help businesses deliver exceptional customer experiences by resolving issues quickly, improving customer satisfaction, and building long-term customer loyalty. With 4+ years of experience in customer support and operations, I have worked with global brands in the e-commerce, retail, and mobility industries, handling thousands of customer interactions through email, live chat, and phone support. I consistently maintained a 95%+ Customer Satisfaction (CSAT) score and a 99%+ Internal Quality Score (IQS) while meeting demanding service-level agreements. Here's how I can help your business: 📧 Email Support Respond professionally and promptly to customer inquiries Handle order updates, returns, refunds, and payment issues 💬 Live Chat & Customer Support Deliver fast, friendly, and personalized customer assistance Resolve technical and account-related issues efficiently ☎️ Phone Support Handle inbound and outbound customer calls with professionalism and empathy 🛒 E-commerce Customer Support Order management Returns and exchanges Product inquiries Shipping and delivery support Shopify and online store assistance 🎫 CRM & Help Desk Management Experienced with: Zendesk Salesforce Freshdesk Gorgias HubSpot (basic) Google Workspace Microsoft Office 📊 Data Entry, Excel & Reporting Accurate data entry Excel spreadsheets Data cleaning and formatting Pivot Tables Power Query Power BI dashboards KPI and performance reporting 🗂 Virtual Assistant Services Calendar and email management Internet research File organization Administrative support Documentation and reporting Why clients enjoy working with me: ✅ Excellent written and verbal communication ✅ Fast learner who adapts quickly to new tools and processes ✅ Detail-oriented with high accuracy ✅ Reliable, organized, and deadline-driven ✅ Customer-first mindset with strong problem-solving skills Whether you need a dependable customer support specialist, a virtual assistant, a data entry expert, or someone to organize and analyze your business data, I'm committed to delivering high-quality work that helps your business grow. Let's discuss your project and find the best solution for your business. I look forward to working with you!

Software QA Specialist | Web & Mobile Apps | Manual & Automation Testing About Me: 🔹 2+ years experience in Quality Assurance and Project Coordination, specializing in manual and automation testing. 🔹 Extensive experience testing Web Applications, Mobile Apps (Android), Functional/UI, Regression, Integration, and End-to-End scenarios. 🔹 Skilled in Agile methodologies, and comprehensive defect tracking. 🔹 Bachelor’s degree in Business Information Technology, offering a strategic, analytical approach to quality assurance and product reliability. Why Work with Me: 🔹 Strategic QA planning, detailed test documentation, and insightful defect management. 🔹 Professional-grade technical documentation, ensuring clarity and alignment across development teams. 🔹 Consistent track record of delivering on-time, high-quality project outcomes. 🌐 Values: Integrity, precision, collaboration, and continuous improvement.