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As a dedicated and customer‑focused IT Specialist, I deliver end‑to‑end cloud, infrastructure, and security solutions that help businesses stay productive, secure, and future‑ready. With 14+ years of hands‑on experience across Microsoft 365, Azure, Intune, Windows Server, and enterprise security, I ensure every client receives reliable, efficient, and scalable IT outcomes. My approach is simple: 👉 Maximize uptime 👉 Strengthen security 👉 Enhance user experience 👉 Deliver consistent, proactive IT support 🔹 Core Areas of Expertise ☁️ Cloud & Modern Workplace Microsoft 365 / Office 365 Administration Exchange Online, Teams, SharePoint, license management, and tenant optimization. Exchange Online Migration Cutover, Staged, and Hybrid migrations — seamless mailbox transfers with zero downtime. Azure Cloud Services Virtual Machines, Web Apps, Storage, Recovery Services Vault, Service Bus, and cost optimization. Azure Active Directory (AAD) Secure identity management with Conditional Access, MFA, SSO, and role-based access. Microsoft Intune / Endpoint Manager Device compliance, security baselines, configuration profiles, app deployment, and mobile device management. Windows Autopilot Zero‑touch provisioning, standardized device rollout, automation, and endpoint readiness. Email Security Anti‑spam/anti‑phishing configuration, Defender for Office 365, DKIM, DMARC, SPF hardening, and secure mail flow. G Suite / Google Workspace Setup, migration, administration, and workflow improvements. 🏢 On-Premises Infrastructure Windows Server (2003–2025) – Installation, configuration, patching & optimization Active Directory Domain Services (ADDS) – Group Policy, DNS/DHCP, domain hardening RDS (Remote Desktop Services) – Secure remote access setup WDS (Windows Deployment Services) – Automated OS deployment File, Print & Application Servers – Centralized, secure, and optimized configurations Desktop Support (L1–L3) – Fast & proactive issue resolution for all end-user environments 🔒 Network & Security Solutions Firewall Configuration & Management Expertise in WatchGuard, Fortinet, security policies, VPN, traffic rules, and threat prevention. Azure Security Center & Microsoft Defender Threat analytics, vulnerability management, secure score improvements, and compliance enforcement. Backup & Recovery Solutions DPM, Symantec Backup Exec, Windows Server Backup, Datto, MSP360 — complete continuity planning. Access Control & System Hardening BitLocker, GPO security, RBAC, and best-practice-driven security design. ⚙️ Additional Skills Server & Network Performance Optimization Virtualization & Hybrid Cloud Integrations (On‑prem + Azure) Incident, Problem & Change Management (L1/L2/L3) Root Cause Analysis & Long-term Fix Implementation 🚀 Why Work With Me? ✔️ 12+ years of real-world IT experience ✔️ Strong Microsoft 365 & Azure technical background ✔️ Proven ability to design secure, stable & high-performing infrastructures ✔️ Excellent communication, documentation, and client service ✔️ Commitment to reliability, transparency & continuous improvement 🤝 Let’s Work Together Whether you need Exchange Online migration, Autopilot deployment, Microsoft 365 management, Azure setup, firewall configuration, Windows Server optimization, or ongoing tech support, I can help you build a secure, efficient, and future-ready IT environment. 📩 Let’s connect and elevate your IT infrastructure to the next level.

#Microsoft365 #Office365 #Intune #EntraID #AzureAD #ExchangeOnline #Helpdesk #ITSupport #MSP #DeviceManagement #ActiveDirectory #AWS #Azure #VMware #WindowsServer #RMM #ConnectWise #NinjaRMM #Kaseya #Atera #ServiceNow #GoogleWorkspace #IPCamera #CCTV #VideoSurveillance #NVR #RTSP #ONVIF #Hikvision #Dahua Microsoft Certified IT Professional with 7+ years of experience in IT Support, Microsoft 365, Cloud Administration, MSP Operations, and Infrastructure Management. Key Expertise: • IT Helpdesk Support (L1 / L2) • User Onboarding & Offboarding • Microsoft 365 / Office 365 Administration • Exchange Online & Email Migration • Azure AD / Entra ID / Intune Device Management • Active Directory & Group Policy Administration • AWS / Azure Cloud Administration • Windows Server Administration (2012–2022) • VMware, Hyper-V & Virtualization • Endpoint & Device Management • Backup Solutions (Veeam, Acronis, Unitrends) • Security Management (SonicWall, Sophos, Meraki) • VPN Configuration & Network Troubleshooting • Remote Monitoring & Management (RMM) • ConnectWise, SolarWinds, ManageEngine, NinjaRMM, Kaseya, Atera • ServiceNow, Jira Service Desk, Zendesk, Freshservice • Google Workspace Administration & Migration • Zoom, Slack, Jira & Confluence Support • IP Camera Installation, Configuration & Troubleshooting • CCTV, NVR, DVR & Video Surveillance Support • RTSP Stream & ONVIF Configuration • Camera Connectivity, Remote Access & Playback Troubleshooting • VMS Monitoring & Security Camera Management • Hikvision, Dahua, Axis & UniFi Protect Support Why Hire Me? ✔ 7+ Years of IT & MSP Experience ✔ Fast Response & Reliable Support ✔ Microsoft 365, Cloud & Infrastructure Expert ✔ Strong Troubleshooting & Problem-Solving Skills ✔ Security-Focused & SLA-Driven Support ✔ Clear Communication & Detailed Documentation ✔ 24/7 Camera Monitoring, CCTV/NVR Management & Home Automation Support ✔ Microsoft 365 Technical Writer | SOPs, Knowledge Base Articles, User Guides & SEO Content ✔ Available for Long-Term and Ongoing Support I help businesses reduce downtime, improve productivity, secure their IT infrastructure, and maintain reliable surveillance systems.

I am an experienced IT Infrastructure Engineer with 15+ years of hands-on expertise in designing, deploying, and managing enterprise IT environments. My specialization includes Windows Server, Active Directory, Hybrid AD with Entra ID, Microsoft 365, Exchange Server, Azure, AWS, and Virtualization. I help businesses modernize their IT infrastructure end-to-end — from on-premises servers and virtualization platforms (VMware/Hyper-V) to hybrid cloud integrations, Azure AD/Entra ID deployments, and modern desktop architecture. I focus on delivering secure, scalable, and resilient hybrid IT solutions that enhance productivity, security, and compliance while supporting business growth. Technical Expertise 🗄️ Windows Server & Active Directory ✅ Install, configure, and manage Windows Server 2003–2025 ✅ DFS, DNS, DHCP, RDS, IIS, RAID, NAS ✅ Group Policy Objects (GPOs), AD replication, backup & restore ✅ Active Directory migrations & consolidations (domains/forests) ✅ Identity Services: ADFS, Azure SSO, MFA, SAML, OAuth, OpenID ✅ AD Security Auditing: BloodHound/SharpHound, Kerberoasting, ZeroLogon ☁️ Microsoft 365 & Cloud Services ✅ Administration of Exchange Online, SharePoint, OneDrive, Teams ✅ Domain & DNS setup: SPF, DKIM, DMARC, MX ✅ Security & Compliance: Defender for Endpoint & O365, DLP, Conditional Access, Sensitivity Labels, Azure Security Policies ✅ Tenant-to-tenant migrations: BitTitan, CodeTwo, SkyKick ✅ Hybrid Deployments: Exchange + O365, ADFS, Azure AD/Entra ID Connect ✅ Modern Workplace Management: Intune, Autopilot, Co-management, Windows 10/11, Windows 365/Cloud PC 🏢 Virtualization & Cloud Platforms ✅ VMware: ESXi, vCenter, vMotion, DRS, HA, NSX, vSAN, vROps ✅ Hyper-V: deployment, migration, clustering, Azure Stack HCI ✅ Azure Virtual Machines | VM Scale Sets | Availability Sets & Zones | ARM Templates | NSGs | Azure Bastion | Load Balancer | Azure Monitor | Backup & Site Recovery | Automation & Auto-Scaling | Hybrid VM Integration | High Availability | Cost Optimization ✅ AWS: IAM, EC2, S3, CloudFormation, cloud migrations 🔒 Security & Vulnerability Management ✅ Penetration testing & vulnerability scanning (Nessus, Qualys, Kali Linux) ✅ Remediation of Windows & AD vulnerabilities (SMB, PrintNightmare, LDAP signing) ✅ Zero Trust Security implementation & Identity Governance ✅ Backup & disaster recovery (StorageCraft, NAS, SkyKick, Quest Recovery Manager, DRaaS) ⚡ Automation & RMM Tools ✅ PowerShell scripting & DSC automation ✅ Graph API & Microsoft 365 automation ✅ RMM tools: Intune, Datto RMM, ConnectWise, NinjaOne, ManageEngine ✅ Endpoint management, application deployment & compliance 📞 Collaboration & Messaging ✅ Teams Phone System & Direct Routing ✅ Exchange Hybrid Architecture & migrations ✅ PBX integration 🏆 Why Work With Me / Achievements / Key Results 🏅 Upwork Top-Rated Expert – recognized for delivering high-quality IT infrastructure and cloud solutions 🏅 Certified IT Infrastructure Expert – Microsoft, Azure, AWS, VMware, and Security certifications 🏅 23K+ hours worked – extensive hands-on experience with diverse enterprise projects 🏅 $400K+ earned – proven track record of client satisfaction and successful project delivery 🏅 Enterprise & Cloud Expertise – implemented hybrid AD, Azure, Microsoft 365, VMware, and AWS solutions for multiple organizations 💡 Online Consultation Available ⭐ Review your IT environment ⭐ Identify challenges & solutions ⭐ Create a custom step-by-step action plan 📅 Schedule your consultation directly on Upwork at your convenience. Whether you need full project delivery or expert guidance, I ensure your IT infrastructure is secure, efficient, and optimized for growth.

I help Managed Service Providers (MSPs) reduce ticket backlog, secure Microsoft 365 environments, and handle L2/L3 support without constant supervision. With 7+ years in networking, cloud, and security environments, I understand how MSP operations work — fast response times, SLA-driven support, and clear documentation. 🔹 Microsoft 365 & Entra ID (Azure AD) Support - User provisioning / deprovisioning - MFA & Conditional Access troubleshooting - Exchange Online, Teams & SharePoint issues - Mail flow & phishing investigations - Intune device enrollment & compliance 🔹 Security & Endpoint Monitoring - Microsoft Defender for Endpoint & Cloud - Sentinel alert triage & monitoring - CrowdStrike alert investigation - Barracuda email security - Vulnerability review using Nessus / Tenable - Patch management coordination 🔹 Azure & Cloud Support - Azure VM troubleshooting - Azure Firewall & VPN configuration - Basic AWS EC2 & IAM support - Identity & access troubleshooting 🔹 Network & Remote Support - FortiGate firewall rule changes - VPN client troubleshooting - Remote desktop & connectivity issues - DNS / DHCP troubleshooting I am comfortable working in ticketing systems (ConnectWise, Autotask, Zendesk-style environments), following SLA priorities, documenting actions clearly, and escalating properly when needed. I don’t just “fix tickets” — I reduce recurring issues by identifying root causes and improving configurations. If you're an MSP looking for a reliable, security-aware helpdesk engineer who can independently manage Microsoft 365, Azure AD, Defender, and endpoint-related tickets — let’s connect. Availability: ✔ Comfortable working US / UK time zones ✔ Available for ongoing MSP contracts ✔ Open to trial tasks or short-term evaluation ✔ Quick response & clear communication

◄ 🏅🏅🏅🏅🏅 5 Star Rating 🏅🏅🏅🏅🏅► ◄ 🏆Microsoft Certified Professional ► ◄ 🏆Upwork Certified Front-end Developer ► ◄ 🥇Top Rated Plus Experts ► ◄ 💯100% Job Success Score ► ◄ 👑130+ jobs completed successfully ► =================================================================== ✅ SharePoint development and consulting ✅ SharePoint Administration & Development ✅ Office 365 ✅ Power Apps ✅ MS Flow, Power Automate ✅ Business Intelligence, Power BI ✅ Web Development ✅ Angular Js Development (1.x, 2.0, 4, 5, 6, 7, 8) ✅ React, Typescript ✅ Node Js ✅ C#, ASP.NET MVC, WCF, ADO.NET, Entity Framework, WPF ✅ SQL Server, SSRS, SSIS ✅ PHP, Wordpress, Laravel, YII Framework ✅ Salesforce ================What are the advantages of hiring me?==================== 📌 Having 10+ years of Experience in Web Development. 📌 Microsoft Certified Specialist In (HTML5, CSS3, Javascript). 📌 Microsoft Certified Professional. 📌 Strong architecture knowledge for software & web development. 📌 Experienced and Nice GUI design. 📌 Delivering software on/before time. 📌 Good Quality of work. Looking forward to hear from you. Thank you.

Highly driven IT professional with over 10 years of experience in the service industry, specializing in supporting US customers. Possesses excellent communication and customer handling skills with a strong focus on customer satisfaction. Experienced in Microsoft technologies, cloud services, and enterprise infrastructure support. Key Skills - Microsoft Azure Cloud Services - Microsoft 365 / Office 365 (Exchange, SharePoint, Teams, OneDrive) - Windows Server (2003/2008/2012/2016/2019/2021) - Exchange Server (2000–2019) - Windows OS (7, 8, 10, 11) - Exchange Migrations & Tenant Management - Azure AD, Azure Portal, Virtual Machines, Recovery Services - G Suite Administration - Mac OS Troubleshooting & Integration - IT Documentation (ITGlue, HUDU) - RMM & Ticketing Tools (ServiceNow, Jira, Autotask, Quick Assist, Datto) Server Platform Services - Enterprise server hardware & OS support - L1/L2/L3 support & problem management - User & access management - Performance & capacity management - OS installation, configuration, upgrade & migrations - Mac OS integration with Windows networks Certifications MS-203, MS-500, MS-101, MS-100, MS-533 MS-346, MS-347, MS-663, MS-662 MCSA (Windows Server 2003) MCSE (Windows Server 2008) Education MBA in Information Technology Additional Information Over 10 years of experience interacting with US customers, delivering high-quality service and maintaining excellent customer satisfaction. Extensive experience with ITIL processes and change management.