Hire the Best Yellowfin Specialists

Are you looking for a reliable, customer-focused professional who can deliver exceptional support and create positive customer experiences? Hi, I'm Nannette Mauricio. I have nearly 9 years of experience in customer service, technical support, financial support, and e-commerce customer support. Throughout my career, I have helped businesses build customer satisfaction, resolve issues efficiently, and maintain high service standards through phone, email, and chat support. My recent experience includes supporting leading e-commerce brands such as Bed Bath & Beyond, Ember Mugs, and Frye Boots. I have extensive experience handling order management, refunds, returns, replacements, shipping concerns, billing inquiries, and customer escalations while ensuring a seamless customer experience. I am proficient in: • Shopify • Gorgias • CRM Systems • Email & Chat Support • Order Management • Refund & Return Processing • Customer Issue Resolution • Technical Troubleshooting • Data Entry & Documentation • Customer Relationship Management Why work with me? • Nearly 9 years of customer service experience • Strong communication and problem-solving skills • Detail-oriented and highly organized • Quick learner and adaptable to new tools and processes • Experienced in fast-paced environments • Customer-focused and results-driven • Reliable team player with a strong work ethic I am passionate about helping businesses grow by providing outstanding customer support and building lasting customer relationships. Feel free to contact me. I am available for an interview or discovery call and look forward to discussing how I can contribute to your team's success. Best regards, Nannette Mauricio

✔Compliance Auditing ✔Customer Service ✔Collections Specialist✔Virtual Assistant ✔Lead Generation ✔Data Entry✔ACES ✔Help Desk ✔ Compliance Auditing ✔ Training & Development I am a results-oriented compliance auditor and customer service professional with strong expertise in multiple industries. I have excelled in my previous roles with Zernet Solar and Fay Servicing International. In one of my notable roles, I helped Fay Servicing’s call center set up and stay operational offshore during COVID-19 by handling 150+ inbound and outbound calls daily while also generating leads for Matic Insurance. ACCOMPLISHMENTS 💡 Quality Score Improvement – Raised quality score from 95% to 98% at Fay Servicing by addressing underlying product knowledge gaps and creating cheat sheets for CSRs. 📊 Perfect QA/QC Record – Maintained a 7-month streak with a 100% no-error score in quality control and quality assurance. 💰 Top Collections Performance – Ranked in the top collectors for 5 months, collecting over $200,000 in fees while maintaining a very low Average Handle Time. 🏦 Mortgage Systems Expertise – Skilled with industry tools including Black Knight MSP and ACES. 🚀 Work Station and Lightning-Quick Internet Speed: Equipped with a fast internet connection and a rock-solid work-from-home station, I guarantee a seamless and uninterrupted workflow.

Hi! I’m Maria Bernadett Salvador, a dedicated Customer Service Professional with over 15 years of experience in the BPO industry. I’ve handled a wide range of accounts including retail, telecommunications, financial services, and tech support, helping clients improve customer satisfaction, streamline processes, and deliver exceptional customer experiences. I’m experienced in: ✔️ Customer Support (Phone, Email, Chat) ✔️ Technical Support & Troubleshooting ✔️ Escalation Handling ✔️ CRM Tools & Ticketing Systems ✔️ Team Support & Quality Service Delivery I’m passionate about solving problems, communicating clearly, and ensuring every customer feels valued. If you're looking for a reliable, proactive, and customer-focused professional, I’d love to work with you! Let’s make your customer service experience outstanding. 😊

Hi, I’m Kristy—a results-driven Sales and Customer Support Manager with 15+ years of experience helping businesses increase revenue, streamline operations, and build high-performing teams. I don’t just handle support—I turn inquiries into paying customers while keeping operations organized behind the scenes. I’ve worked with well-known companies and service-based businesses, including AT&T, Orange Party Bus, and Moving You LLC, where I handled sales, customer support, and team management. I’ve successfully led teams of 8–12 agents, trained staff, and implemented strategies that increased bookings and overall revenue. With a strong background in travel sales and reservations, I maximize every customer interaction through upselling and cross-selling—while also ensuring smooth administrative operations. Here’s how I can help your business: • Sales & Lead Generation – converting leads into paying clients • Customer Support – email, chat, and phone with a focus on retention • Travel Booking & Reservations – upselling, cross-selling, maximizing revenue • Administrative Support – email management, data entry, scheduling, CRM updates, reports • Team Management – training, coaching, and improving performance • Virtual Assistance – day-to-day operations and business support Key Achievements: • Increased sales by **75% through upselling and conversion strategies** • Managed and trained a team of **10+ agents** • Handled high-volume bookings and customer inquiries daily I’m experienced with CRM systems, booking platforms, and Google Workspace, and I work seamlessly with international clients and time zones. If you’re looking for someone who can increase sales, manage teams, and keep your operations running smoothly—I’m ready to help. Let’s grow your business.

================= SKILLS & SERVICES: ================= Are you feeling overwhelmed by minor but necessary tasks that keep you from focusing on what is truly important? Or do you simply want to dedicate more time to certain activities? Whether you are a busy professional, an entrepreneur, or simply need an additional hand, I am here to help you take back your time, manage your work efficiently, and deliver outstanding results. As a dedicated virtual assistant, I am dedicated to producing high-quality results and ensuring your satisfaction. Please contact me if you have any questions about how I can help you! If you are looking for: ============== BIGCOMMERCE: • Email Handling - Customer Service VA • Inbound/outbound call – Customer support • Sales ======== SHOPIFY: • Shopify Email Handling - Customer Service VA • Shopify inbound/outbound call -Customer support • Sales ===================== SOCIAL MEDIA MANAGER •Facebook •Instagram •Tiktok ====================== OTHER DATA ENTRY / VA: ====================== • WordPress Data Entry Virtual Assistant • Lead Generation Data Entry • Virtual Assistant (VA) Administrative Support • Virtual Assistant (VA) Social Media Manager • Basic Photoshop Editing / Canva • Transcription / Transcriber • Live chat support

I am an enthusiastic, reliable, and hardworking individual who has over 5 years of experience giving professional, efficient, and high-quality service to various call center companies here in the Philippines catering to US clients mostly for telecommunication accounts. I am skilled at communicating with clients over the phone or email. I have experience using e-commerce tools such as Gorgias and Shopify. Other tools, software, or applications I am proficient using would be Aircall, Google tools, Microsoft tools, Slack, Airtable, GoHighLevel, and Canva. I am a team player, but can definitely steer the ship alone if need be. I look forward to working with you in achieving your goals and anything else you may need help with! HIRE ME ;)