Hire the Best Yellowfin Specialists

I have an exceptional experience when it comes in providing excellent customer service skills, I've been in the bpo industry for 12 years I am also an expert in lead generation and cold callings. I also have knowledge with 4 gds for travel campaigns (sabre, farelogix, worldspan and galileo) I studied Business Management at Asian Institute of Science and Technology, I'm hardworking and fast learner hire me now and let's work together!

I have been doing freelance work for the past 9 years and worked for several clients already. I know how to use Zendesk proficiently and other tools like Intercom, Slack, Greenrope, Freshdesk, Asana and others My background includes serving as a customer service associate within both call-center and hotel and restaurant environments. Most recently, I worked on the customer service desk for CPG, where my responsibilities included handling customer issues, providing back-up cashiering during busy periods and some administration work Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day. In addition to this experience, I gained considerable customer service skills during my part-time employment as a waitress and restaurant hostess while in college. I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications and a degree in college (HRM major). I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to contact me to arrange an interview. Thank you for your time -- I look forward to learning more about this opportunity!

Your Reliable E‑commerce Customer Support VA | Shopify | Email Support | Order Tracking Specialist Hi! I’m a dedicated Customer Support Virtual Assistant with over 2 years of hands‑on experience helping Shopify store owners deliver excellent customer experiences. With a solid background of 6+ years in customer service across voice, chat, HR, and SME roles, I bring professionalism, accuracy, and genuine care to every task. I specialize in helping busy e‑commerce business owners manage customer inquiries, troubleshoot order issues, track shipments, and provide timely communication that keeps customers happy and loyal. I’m highly dependable, work with integrity, and need minimal supervision — making me a strong long‑term partner for your store. 💼 What I Can Help You With E‑commerce Support ✔ Shopify order management ✔ Email & chat customer support ✔ Refunds, returns, cancellations ✔ Dispute and chargeback assistance ✔ Handling urgent or escalated customer situations Order Tracking Expertise ✔ Parcel Panel ✔ 17Track ✔ AfterShip ✔ CJPacket ✔ YunTrack ✔ Yanwen ✔ Global Express ✔ Global Parcel Tracking ✔ …and more (I’ve even introduced these tools to previous teams to boost efficiency.) Customer Support Tools I Use Shopify, Gorgias, Freshdesk, Zoho, Gmail, Slack, Peoplesafe, Blackscreen, Contact Workspace, Nessie, SNow, Workday, Genesys, Avaya, MightyCall, DeepL. 🌱 Why Clients Enjoy Working With Me ✨ Reliable & Consistent – I deliver tasks on time and communicate proactively. ✨ Calm Under Pressure – I handle tough customers and busy days with ease. ✨ Detail‑Oriented – Accurate order tracking, clean documentation, and error‑free updates. ✨ Customer‑Focused – I genuinely love helping customers and protecting your brand reputation. ✨ Integrity‑Driven – I value honesty and long‑term client relationships. 📌 Professional Background 4+ Years Voice CSR 10 Months Chat Support 2 Years CSR (HR account) 2 Years SME (HR account) 2 Year E‑commerce Virtual Assistant (Upwork) 6 Months Team Manager BSBA – Human Resource Management This combination has trained me to handle customers with empathy, follow structured workflows, and deliver high‑quality results. 💬 Let’s Work Together If you’re looking for someone who takes initiative, communicates clearly, and treats your business like their own — I’m here to help. I’d love to support your Shopify store and help your customers have the best experience possible. Send me a message — I’m ready when you are!

Customer service professional with 3+ years of experience providing exceptional support across phone, email, live chat, and SMS in high-volume, fast-paced environments. Experienced in handling customer enquiries, order management, billing, returns, refunds, replacements, delivery coordination, and complaint resolution while ensuring a positive customer experience. Strong communicator with excellent problem-solving skills, keen attention to detail, and the ability to remain calm under pressure. Recognized for delivering empathetic, personalized service, managing escalations professionally, and collaborating effectively with cross-functional teams to achieve timely resolutions. Adaptable, goal-oriented, and capable of multitasking while consistently meeting quality and performance standards. Proficient in a wide range of customer service and CRM platforms, including Shopify, Gorgias, Kustomer, MachShip, Airtable, Gumleaf Next, Einstein, CSG/ACSR, Aircall, Avaya, RingCentral, Quo, Slack, and Google Workspace. Experienced in using these tools to manage customer interactions, process orders and refunds, coordinate with logistics and internal teams, maintain accurate records, and deliver efficient, high-quality customer support.

SKILLS • STRONG COMMUNICATION SKILLS • NEGOTIATION • LEADERSHIP • MANAGEMENT SKILLS • CRITICAL THINKING • CREATIVITY Branch Team Leader & Secretariat EELJ Hirise Products Trading Inc. & IPAG Philippines Ozamis City, Philippines – Iligan City, Philippines 2017- August 2019 As Branch Team Leader: • Supervise and lead a team of employees • Set and track branch performance goals • Provide guidance and training to team members • Ensure efficient branch operations • Handle customer service and problem-solving • Collaborate with higher management for branch improvements As Secretary: • Organizing and facilitating team meetings and events. • Managing and maintaining all team records, files, and documentation. • Corresponding with internal and external stakeholders. • Coordinating schedules and appointments for the team. • Providing administrative support to the team members. • Monitoring and ordering office supplies and equipment. • Assisting in the preparation of reports and presentations. • Handling incoming and outgoing communications. • Assisting in the on boarding process for new team members. • Ensuring compliance with company policies and procedures. Customer Service Representative (Inbound) Concentrix Philippines & Teleperformance Philippines Cebu City, Philippines – Cagayan de Oro City, Philippines 2019-2023 Key Responsibilities: • Providing excellent customer service by responding to customer inquiries and concerns via Call. • Assisting customers with product and service information, billing inquiries, technical support, and account maintenance. • Resolve customer complaints and issues promptly and professionally while striving to exceed customer expectations. • Documenting all customer interactions and maintaining accurate records of customer accounts and actions taken. • Collaborating with other departments, such as sales, technical support, and billing, to ensure efficient and effective customer service delivery. • Adhering to company policies and procedures while handling customer inquiries and escalations. • Identifying and escalating complex or unresolved issues to the appropriate team or supervisor for further assistance. • Providing feedback to management on customer trends, issues, and suggestions for service improvement. • Keeping up-to-date with product knowledge, company policies, and industry developments to serve customers better. • Upholding a professional and courteous demeanor in all customer interactions, reflecting the company's commitment to excellence in customer service. Appointment Setter/Cold Caller/Lead Generation Specialist (Outbound) Remote November 2023- August 2024 Key Responsibilities: • Conducting market research to identify potential leads and target customers within the industry. • Developing and implementing lead generation strategies to acquire new business opportunities and expand the customer base. • Utilizing various channels such as cold calling, email marketing, and social media to connect with potential leads and nurture relationships. • Qualifying leads by understanding their needs, budget, and decision-making process to ensure alignment with the company's offerings. • Building and maintaining a database of potential clients and tracking lead generation activities and results. • Collaborating with sales and marketing teams to align lead generation efforts with overall business goals and strategies. • Developing and delivering compelling sales pitches and presentations to engage potential leads and convert them into qualified opportunities. • Providing regular reports and analysis of lead generation activities, including metrics such as conversion rates, and lead quality. • Staying updated on industry trends, competitor activities, and customer needs to adapt lead generation strategies and maintain a competitive advantage.

Highly organized and detail-oriented Senior Customer Service Representative with extensive experience in the Administrative & File processes. Possesses excellent customer service and communication skills, as well as a strong ability to multitask and prioritize tasks. I have experience with different platforms, such as: -Acculynx -Smartsheets -Ring Central -Chatgpt -Vonage Business -Rippling -Quickbooks and many more.