Outbound Calling & Lead Outreach Specialist

Title: Outbound Calling & Lead Outreach Specialist We are looking for a reliable and professional outbound calling specialist to assist with a business-to-business outreach project. We have a list of approximately 1,150 businesses that need to be contacted by phone. Your role will be to introduce our organization using a script that we provide, answer common questions using prepared materials, and record a brief update for each conversation in our lead management portal. This is not a sales-closing role. The objective is simply to make contact, deliver information professionally, answer basic questions, and document the outcome of each call. Responsibilities: • Call businesses from a provided lead list • Follow a prepared call script and FAQ document • Speak professionally with business owners, managers, office staff, and decision makers • Leave voicemails using a prepared voicemail script when necessary • Enter a brief one-line update into our lead portal after each interaction • Accurately track call outcomes and follow-up status Follow-Up Process: • If a business does not answer, leave a voicemail • Wait approximately 24 hours and place one additional follow-up call • If there is still no answer or response after the second attempt, update the lead record and move on • No additional follow-up attempts will be required Project Expectations: • Calls must be placed during normal U.S. business hours (approximately 8:00 AM – 5:00 PM Central Time, Monday through Friday) • We would like the project completed within approximately two weeks • Many businesses will not answer, so voicemail and follow-up procedures will be an important part of the workflow • Training materials, scripts, FAQs, and portal instructions will be provided When applying, please tell us: • Whether you have experience with outbound business-to-business calling • What type of outbound calling work you have done previously • Whether you believe you can complete approximately 1,150 business contacts within a two-week period • Any experience you have using CRM or lead management systems We are looking for someone who is dependable, organized, professional on the phone, and comfortable speaking with businesses throughout the workday.