Sales & Retention Specialist — SaaS for Repair & Retail Shops | Warm Calls, Base + Commission

Summary SpotsPOS is a point-of-sale and shop management platform for repair shops and retail stores available on iPad, iPhone, and the web. Shops run their whole business on us: repairs, inventory, payments, employees, and customer messaging. Learn more at https://spotspos.com We're looking for a proactive, people-savvy Sales & Retention Specialist to help us grow revenue and keep customers on board. This is a warm-call role, not cold prospecting: you'll be talking to new signups, current customers, and customers who recently unsubscribed. Part problem-solver, part relationship-builder, part closer. What You'll Be Doing - Call new signups reach out within 24 hours, help them get set up, and convert them to paying customers - Recover failed payments monitor overdue accounts, follow up by phone/text/email, and keep subscribers active - Save at-risk and recently unsubscribed customers reach out with pre-approved offers and win them back - Upsell existing customers — spot accounts that have outgrown their plan and offer the right upgrade, add-on, or hardware - Payment-processing switch calls — offer existing customers a better card processing rate and walk them through switching - Track everything in our CRM, with calls and texts through RingCentral Scripts, offers, and call lists are provided — and we'll get you fully onboarded with access to our communication channels and team support. You're a Great Fit If You: - Have experience in inside sales, customer retention, collections, or subscription/SaaS customer service ideally with small business owners - Must be tech savvy, and must own an iPad/iPhone or Mac (M1 Series) - Communicate with confidence and empathy persistent in follow-up without being pushy - Work independently, hit your call blocks, and never let a lead or follow-up slip - Are available during US business hours (EST) with reliable internet and phone - Spanish fluency is a plus not required (some of our customers prefer Spanish) What We Offer Hourly base + commission on new sales, recovered payments, saved subscriptions, switches, and upgrades uncapped Flexible, remote part-time work (15–25 hrs/week) with room to grow into more hours and responsibility Ready-made scripts and templates, simple tools, and a supportive team How to Apply" 1. Include a 2-minute voice or Loom recording on why you're a great fit for this role. 2. Add a short paragraph on similar experience you've had that's relevant to this role. Applications without the recording will not be reviewed.