Our Medical Receptionists perform all functions necessary to maintain an efficient workflow of all front office duties. The receptionist may also be assigned to variable front office tasks including appointment scheduling, insurance verification, and medical records. They must work cooperatively as a team and demonstrate behaviors of trust and respect toward others. As a member of our team, they must also be enthusiastic, self-motivated, and pay strong attention to detail.
KEY JOB DUTIES/RESPONSIBILITIES:
Greet all patients as they arrive in a friendly, courteous, and professional manner.
Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service.
Document in the computer system all necessary demographic, insurance, and financial information
Compile or retrieve scheduled reports from computer system.
Collect co-payments, or co-insurance. Advise patients/guarantor as to their liability, and obtain payment in full, or secure payment arrangements in keeping with clinic policy.
Be prepared at all times to perform any job related to the pre-access/registration process
Demonstrates competence to perform assigned responsibilities in a manner that meets the age-specific and developmental needs of members served by the department.
Appropriately adapts assigned assessment, treatment, and/or service methods to accommodate the unique physical, psycho-social, cultural, age specific and other developmental needs of each member served.
Perform other duties as assigned, included but not limited to maintaining a clean and presentable working environment for self, fellow workers and patients in all areas of the clinic.
SKILLS & ABILITIES:
Knowledgeable and efficient with Insurance Verification
Bilingual (English and Spanish) preferred.
Proficient in MS Office computer applications and be able to operate a calculator.
Must have understanding of basic medical terminology
Excellent communication skills
Must be able to handle multiple duties and deadlines
Ability to maintain confidentiality a must
EDUCATION & EXPERIENCE
High School Diploma, or equivalent required
Minimum of 1-3 years office experience in a health care setting required
Previous customer service experience preferred