What Is Upwork Managed Services?

Effectively adapting and scaling your workforce as business needs shift can be complex and costly. However, in today’s ever-evolving business landscape and economic environment, driving growth while managing costs is essential.

Upwork Managed Services is a scalable solution that can help your organization achieve cost control and predictability by accessing highly skilled remote teams, built from Upwork’s global talent marketplace and managed by Upwork’s expert project leads. Easily scale up or down depending on business priorities while driving cost efficiencies.

How does Upwork Managed Services work?

A fully remote outsourced delivery offering, Upwork Managed Services enables Enterprise Suite clients to achieve deliverable goals through scalable, transparent processes, expert project leads, and efficient workflows. Companies can outsource entire functions to Upwork Managed Services, saving time, budget, and resources on mission-critical projects.  

Upwork Managed Services guarantees outcomes and deliverables for your program with full project life cycle solutions leveraging high-touch, service-led program management that saves you time, budget, and resources.

Upwork Managed Services benefits and differentiators

With Upwork Managed Services, you can have confidence in knowing work will be done right. Our team will work directly with skilled independent professionals on Upwork to meet your specific business needs.

Achieve guaranteed outcomes

Upwork Managed Services guarantees outcomes with our holistic range of professional services. Our experienced program and project managers partner closely with you to identify your desired output and take full ownership of program building, management, and execution of deliverables.

Engage a global workforce of top talent through Talent Marketplace™

Our world class sourcing team engages specialized talent from across the globe, sourcing independent professionals from more than 180 countries and supporting 82 languages through the Upwork Talent Marketplace platform.

Dedicated program specialists custom-build programs to meet your specific business goals leveraging our global pool of talent. Access a comprehensive network of multidisciplinary freelancers, seasoned consultants, and reputable agencies to help you achieve critical business outcomes. An experienced sourcing team identifies, vets, and onboards talent to support your unique needs in as little as two weeks.

Easily scale up or down

Increase operational efficiency with the flexibility to scale the program up or down as your business evolves and your needs change. We provide end-to-end oversight every step of the way with no additional resources required from your end.

The workforce supporting each program is right-sized based on the needs of your projects. We drive impactful outcomes with ongoing projects that span from a compact team of seasoned subject matter experts to large-scale, international endeavors encompassing over 1,000 experts.

Outsource entire business functions

Drive cost efficiency by outsourcing entire business functions to Upwork Managed Services. To help align with evolving business needs, Upwork provides adaptable and scalable support for short- and long-term projects of all sizes.

Our service-led project management supports a wide range of industries, specialties, and skill sets including:

• Technical and engineering
  • Front-end development
  • Back-end development
  • User research and testing
  • App development
  • Mobile development
  • Security
  • Data migration
  • Salesforce (SFDC) and data hygiene
• Digital, marketing, and creative
  • Website migration
  • User experience (UX) and user interface (UI) design
  • Design and graphic design
  • Video production
  • Content
  • Search engine optimization (SEO)
  • Editing and proofreading
  • Translation and localization
  • SFDC Automation
• Customer support and sales
  • Call center support
  • Online support chat
  • Email support
  • Sales development representative (SDR) and lead generation services
• Human resources and talent acquisition
  • Lead generation
  • Managed staffing
  • Staff augmentation
• Project support
  • Program management
  • Program management utilization
  • Market research and crowdsourcing

Achieve AI outcomes

Upwork Managed Services delivers guaranteed outcomes for your AI projects. Capabilities include expert talent and project management, cutting-edge AI, and the flexibility to integrate best-in-class tools.

We’ll manage your AI projects from start to finish, such as building custom AI applications like chatbots to help transform how you operate and delivering reliable, high-quality training data at scale, helping you build industry-leading AI models. AI-powered workflows also drive efficiency and automation to support the human side of high-quality work.

Partner with experienced program and project managers

Save time and resources with our tenured program managers who scope and meet project requirements.

From strategy to delivery, our team of subject matter experts conduct a comprehensive discovery of your requirements to scope and custom-build a program for your business.

The process involves:

• Thoroughly exploring and capturing your project goals
• Allocating and onboarding talent to meet your unique needs
• Establishing a communication plan, project plan, and responsibility guidelines

Drive operational efficiency

Free up internal bandwidth with our Managed Services team that aligns goals with the nuances of your business, oversees day-to-day program management, tracks project milestones, and delivers guaranteed outcomes. We streamline operations with a team of experts who communicate and track project milestones, along with delivering key business insights and reporting.

Mitigate risk and exposure

We will partner with you and fully take on managing delivery based on workforce and related compliance obligations and prioritize risk mitigation throughout every stage of the program.

Upwork Managed Services includes capabilities to:  

• Handle the heavy lifting of hiring and managing delivery so you can reduce overall time to project completion and success
• Classify and engage talent to support your program so your internal team doesn’t have to take on that burden
• Manage workflow design permissions and customize the workflow solution to limit freelancer permissions to necessary systems only, minimizing risks related to unauthorized access
• Closely track and monitor budgets and prepare forecasting to help you control costs

Choose Upwork Managed Services for guaranteed outcomes

As your Managed Services partner, we can build a custom program and oversee the program from strategy to delivery, helping your team save time. Rely on our team of project and program experts to scope and partner with you on your mission-critical projects to deliver high-impact outcomes.

Part ways with partial results. Upwork Managed Services is your always-on partner that guarantees outcomes for your program. Learn more and start leveraging Upwork Managed Services to transform the way work gets done.