Hire the Best Avaya Specialists in Mumbai, IN

I support MSPs in delivering faster assistance, enhanced endpoint security, and streamlined IT operations. With over 11 years of experience across Helpdesk, NOC, Microsoft 365, Intune, ConnectWise, Autotask, Datto, ITGlue, and PowerShell automation, I independently manage tickets, optimize workflows, and drive efficient service delivery from day one. My strong communication skills enable me to manage difficult customers effectively and ensure they leave satisfied with a positive experience. Key Skills - Microsoft Azure Cloud Services - Microsoft 365 / Office 365 (Exchange, SharePoint, Teams, OneDrive) - Windows Server (2003/2008/2012/2016/2019/2021) - Exchange Server (2000–2019) - Windows OS (7, 8, 10, 11) - Exchange Migrations & Tenant Management - Azure AD, Azure Portal, Virtual Machines, Recovery Services - G Suite Administration - Mac OS Troubleshooting & Integration - IT Documentation (ITGlue, HUDU) - RMM & Ticketing Tools (ServiceNow, Jira, Autotask, Quick Assist, Datto) Server Platform Services - Enterprise server hardware & OS support - L1/L2/L3 support & problem management - User & access management - Performance & capacity management - OS installation, configuration, upgrade & migrations - Mac OS integration with Windows networks Certifications MS-101 - Plan, implement, and manage Microsoft 365 services securely and efficiently. MS-203 - Microsoft 365 messaging, including Exchange Online, hybrid configurations, security, and compliance MS-500 - Identity and access management, information protection, and Microsoft 365 compliance. MS-100 - Enterprise Administrator Expert credential. MS-533 - Manage and deploy Azure services MS-663 - Exchange on premise implementation and designing. MS-662 - Mailflow and Exchange infrastructure design MCSA - Microsoft Certified Solutions Associate MCSE - The Microsoft Certified Solutions Expert Education MBA in Information Technology

Expert Software Developer with 30 years of proven experience. Expert on Telephony, Streaming, MVC and Web Services and Alexa Skills. Expert Loan Origination Expert - Encompass, Calyx Point, Avista. Integration of these with other applications. Also team of expert loan processors available. Expert Kronos Consultant on UKG Pro, Pro WFM, WorkForce Dimensions, WorkForce Ready and WorkForce Central. Expert Workday Consultant on Soap, REST, RASS and WQL. SetUp and Configuration of Security Profiles and Implementations. Deep knowledge of UKG Kronos API and Setup and Configuration. More details here - mcl.in/ukg

A dynamic and self - motivated System and Network Administrator aspiring for a bright and challenging career in the field of System Administration and Networking Technology which would enable me to upgrade myself with emerging trends and technologies. More than 12 years' experience in working with MSPs to provide remote technical support to end users. Responsible for completing OnBoarding tasks with new clients and deploy all the RMM tools that are required for remote management. Familiar with Office 365 configuration, creating mailboxes, resetting passwords, troubleshooting office 365 activation issues. Good hands-on RMM tools like Datto RMM, ConnectWise RMM, Solar-Winds. Kaseya, Ninja RMM. I have good understanding of ticketing systems like Autotask, ConnectWise manage, Zoho, Freshdesk, Kaseya, Zendesk, etc. Familiar with cloud backup tools like Intronis and Autotask workplace. Responsible for deploying backup agents and configure backup according to client infrastructure needs. Also, responsible for monitoring and troubleshooting failed backups. (Veeam Backups, etc) More than 12 years' experience in providing phone based, chat & email support to international clients. Have been responsible for collaborating with third party vendors and end users to resolve issues related to application support and hardware warranty. Have contributed to improving the company's documentation work by modifying changes as and when they occur and create documentation for newly resolve issues. I have good hands-on documentation tools like IT glue, Hudu cloud, Confluence, Podio, etc. I have worked on after-hours support projects that included monitoring alerts and respond to emergency issues as and when they arise.

I keep business-critical Windows environments running so your team never has to think about them. With over 20 years of designing, securing, and running complete Microsoft estates: Active Directory, Exchange, SQL Server, ADFS and certificate services, plus the VMware, Hyper-V, firewalls, Azure and Microsoft 365 around them. My longest client relationships run 8 to 15 years, because once I know an environment, I become the person who keeps it stable and the first call when something breaks. What clients bring me in for: Windows Server design, migration, and upgrades (2016 through 2025) with zero data loss and no downtime Exchange and Microsoft 365 setup, migration, and troubleshooting Active Directory, ADFS, Group Policy, DNS, DHCP, and certificate services VMware ESXi and Hyper-V virtualisation, backup, and disaster recovery Firewall, VPN, and remote access across pfSense and Fortinet Azure and AWS infrastructure, hybrid cloud, and cost control I document everything I do, so you are never dependent on one person's memory, and I explain the trade-offs in plain language before I touch anything. Microsoft Certified across Windows Server and Exchange, plus a Global Networking Professional (GNetPro) certification. If your infrastructure needs to just work, let's talk. I am a Microsoft Certified Solutions Associate in Windows Server 2012, Microsoft Certified Solutions Associate in Windows Server 2008, Microsoft Certified IT Professional(MCITP) in Windows 2008 Server Administration, Microsoft Certified Technology Specialist (MCTS)in Windows Server 2008, MS Certified Systems Engineer(MCSE) in Windows Server 2003, MS Certified Systems Administrator (MCSA) in Exchange Server 2003, MS Certified Professional (MCP) in Windows XP. Apart from this, I am also a Certified Global Networking Professional (GNetPro) from the Indian Institute of Hardware Technology (IIHT). I have worked with OakWood, Ottawa's Largest Renovation Experts as IT Operations Manager from January 2010 - December 2020. I've also worked with Orion Global Managed Services & ZionTech Group providing Onsite IT Support services to their clients all over India. I also undertake small-scale projects with Galvao Group as IT Administrator providing Support for their Mobile App Server for Courier Complete. I have also been working with GEIDI an Australian-based MSP providing Server support for their client-base of over 300 users & ISN Global a California-based MSP providing Server support for their Client-base of over 200 users. I have also worked with PROTECHNICAL a Managed Service Provider (MSP) in Nevada as Senior Server Support Engineer Implementing & Integrating MSP Solutions across their Mix Windows Server Network & Clients. Worked as a Project Manager, US Spot Verifier (Radio & Television), Purchase Assistant(Garments Manufacturing), and Contact Center Executive(3G UK). I've also worked as a Project Manager(Article Submission), US Verifier (Radio & Television), Purchase Assistant(Garments Manufacturing), and Contact Center Executive(3G UK).