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Hi, I'm Mihai, an independent consultant specialized in Workforce Identity and Access Management, with a strong focus on Identity Governance and Okta Workflows. Over the past few years, I’ve helped organizations streamline their joiner-mover-leaver (JML) processes, enforce access policies, and automate identity operations across cloud and on-prem systems. I mostly work with companies using Okta, helping them get the most out of features like Lifecycle Management, Identity Governance (OIG), Privileged Access, and the Workflows platform. I’ve led implementations from scratch, migrated from legacy IAM tools, and built custom provisioning/integration flows using API connectors where off-the-shelf options weren’t enough. I’m hands-on, detail-oriented, and always looking for practical ways to improve security while making life easier for IT and end users. If you're looking for help with your Okta setup from initial design to advanced automation let’s talk.

I’m a senior Customer Experience Operations Consultant with over 12 years of experience in customer service, specializing in eCommerce and SaaS. Currently leading CX strategy and system development for a portfolio of high-performing Shopify apps, I help companies optimize, scale, and automate their support infrastructure using tools like Zendesk, Intercom, Jira, Slack, Shopify, and Google Workspace. What I Do Best: Zendesk / Intercom Architecture & Admin • Custom workflows, triggers, automations, macros, and routing • Multi-brand setup with SLA layers, ticket forms, user roles, and audit logging • End-to-end migration from Zendesk to Intercom or vice versa • Custom apps (sidebar widgets) with API integrations (e.g., Shopify, Mantle, Stripe) eCommerce Support Ops (Shopify Focused) • Implement scalable support processes for Shopify apps & stores • Integrate 3rd-party tools for automation and data visibility • Define escalation paths, build SOPs, and structure Tier 1 / Tier 2 teams • Experience with Shopify Plus, custom themes, checkout flows, and app ecosystems Automation & Data Reporting • API-based reporting via Google Sheets + Apps Script • Slack alerting pipelines for reviews, feature requests, and escalations • QA scoring tools, CSAT tracking, SLA dashboards, and churn/risk tagging Tech Stack: • Zendesk, Intercom, Shopify, Google Apps Script, Trello, Jira, Slack, Postman, Python (light), Stripe, Mantle API, HTML/CSS, Customer.io What You Can Hire Me For: • Zendesk / Intercom setup or audits • Shopify apps or stores, CX strategy, or support tooling • Workflow & SOP design • Data automation between support tools & dashboards • Internal tools for agents (e.g., Intercom/Zendesk sidebars) • Cross-functional CX project support (launch planning, comms, process scaling) If you’re building or scaling an eCommerce CX system and need more than just support, but structure, automation, and clarity, let’s connect.

I am a passionate and active individual with a professionally developed background and experience in business to business environments. I am driven by growth, always trying to find better and more efficient ways to reach my objectives. My work experience and in-depth knowledge of IT systems allows me to easily provide support and guidance on operating systems, SaaS applications, and integrations. Passionate about automating operational processes like procurement, user requests, off-boarding/on-boarding, computer management using my knowledge of Okta Workflows and API use. -Certifications: Okta Certified Professional, Okta Certified Administrator, Okta Consultant, BeterCloud Admin

Senior Application Packager/Sequencer, SCCM/Endpoint Manager and EUC Engineer with 15+ years' experience in Application Packaging and all related tools. I have vast amount of experience and strong knowledge about Application LifeCycle and End-to-End Application Packaging process: discovery, packaging, UAT, deployment. Over the years, I’ve developed excellent skills with tools such as Microsoft Application Virtualization Sequencer (App-V) 4.x and 5.x, Advanced Installer, Flexera Admin Studio/InstallShield, Wise Package Studio, Microsoft MSIX Packaging Tool, PsfTooling, TMEdit, Orca, SuperOrca, InstEdit, SFT Explorer, Package Analysis Tool (IBM in-house tool), ProcessMonitor, RegMon, FileMon, IconEditor, Active Registry Monitor, PSTool, Microsoft Application Compatibility ToolKit etc. Deployment tools: Software Center Configuration Manager (SCCM) 2007/2012 and Microsoft Endpoint Manager (Configuration Manager and Intune). Scripting: VBS and PowerShell Speaker at AppManagEvent 2019 edition.

Former contractor for Okta as a Tier 2 Engineer. Experienced in configuration and troubleshooting on Okta Products. Identity & Access Management between Okta and various compatible platforms. Hands-on experience with: -Lifecycle Management/provisioning -Security Policies and 2FA/MFA -Directory Integrations with AD, LDAP -SAML & WS-Fed integrations -Certifications: ✅Okta Certified Consultant, ✅Okta Certified Professional, ✅Okta Certified Administrator, ✅Okta Workflows Certified, ✅Okta Access Gateway Certified, ✅BetterCloud Certified Administrator.