Hire the Best
Certified AWS DevOps Engineers
Check out Certified AWS DevOps Engineers on Upwork, with the skills you need for your next job.
Trusted by 
Seweryn K.
Opole, Poland
With over 13 years of extensive experience in the IT infrastructure domain, I am a Top Rated Plus Freelancer on Upwork, celebrated for delivering excellence across more than 100 projects globally. My expertise encompasses a broad spectrum of technologies, including cloud platforms such as Azure, GCP, and AWS, as well as mastery in Office 365 and Google Workspace, ensuring enhanced collaboration and operational efficiency.
Throughout my career, I have excelled in roles such as CTO and Senior Infrastructure Engineer, showcasing a harmonious blend of strategic leadership and deep technical expertise. My portfolio includes sophisticated projects in Windows Server management, virtualization with VMware ESXi and Hyper-V, and implementing comprehensive backup solutions with Veeam Backup & Replication.
I specialize in executing seamless migrations to cloud services, optimizing IT ecosystems for peak performance, and developing robust disaster recovery plans that guarantee business continuity. My commitment to operational excellence and compliance is evident in my successful leadership of SOC2 and HIPAA compliance initiatives.
Armed with a Master’s degree in Computer Science and fluent English proficiency, I am prepared to confront and solve complex IT challenges, providing scalable, secure, and innovative solutions. I am dedicated to leveraging my extensive experience to contribute to the success of your next project, driving growth and technological advancement within your organization.
- System Administration
- Windows Server
- Google Cloud Platform
- Microsoft Windows PowerShell
- Amazon Web Services
- VMWare
- Microsoft Hyper-V Server
- Veeam
- VMware Administration
- VMware ESX Server
- ConnectWise Automate
- Amazon ECS
Babu S.
Delhi Cantonment, India
TOP 1 PERCENT ON UPWORK WITH EXPERT VETTED, TOP RATED PLUS BADGE AND 100 PERCENT JOB SUCCESS RATE
Phone System Expertise - Amazon Connect, Open AI, Salesforce, Service Cloud Voice,SCC AC, AWS Bedrock, AWS Lex , Amazon Connect Adapter for Salesforce, AWS lambda
Amazon Connect and Lex Architect and developer profile with extensive development experience.
130 plus AWS Connect contact centers created.
AWS Bedrock implementation with connect.
Customer authentication, intelligent call routing solutions developed using bedrock.
Contact lens call summary call categorization and sentiment analysis. Live transcript
Open AI Chatgpt integration with Lex.
Generative AI projects like booking appointments via chatgpt bot etc.
Salesforce Rank - Ranger
Salesforce Certified Administrator
Service cloud voice with Amazon connect set up for 40 plus customers from scratch.
SCC AC implementation (new from Salesforce)
Two way SMS, whatsapp implementation using SCC AC
AWS Lex expert in creating chatbots and voicebots. Worked on 60 plus Lex bots creation from scratch.
Skill based routing via connect proficiency
Extensive experience in Amazon Connect, LEX, Lambda, Kendra, Cloudformation, Dynamo Db, SES, SNS, EC2, Secret Manager, Cloud watch, Event bridge, S3, IAM and other AWS services.
Custom CCP implementation for Amazon connect react js app with ac dialer, live agent status, real time metrics, recent activities, call result and many more features.
Custom CCP and complete outbound dialer solution using connect and related services lambda, dynamodb etc.
1. More than twelve years of IT experience. Amazon connects six plus years of extensive experience from the architect level to the development level.
2. Complete deployment knowledge for both username and SSO-based. More than 130 amazon connect deployments and created contact flows of a very complex nature.
3. Knowledge of all configurations like create user, queue, routing profile, quick connect, reports, hours of operation, phone numbers, etc.
4. Can design architect and create contact flows as per the customer requirement of any complexity involving amazon lex or lambda or some other stuff.
5. Have a working knowledge of creating amazon lex and integrating it with amazon connect.
6. Know using lambdas to call external applications and using external data in amazon connect.
7. Implemented amazon connect chat widget and chat functionality. Interactive chat for amazon connect
8. Experience as technical lead development for amazon connect.
9 . Knowledge of other AWS services like lambda, kinesis, amazon Polly, transcribe, lex, SES, SNS, pinpoint, single sign-on, etc.
10 . Implemented amazon connect custom CCP using amazon connect streams.
11. Integrated custom CCP in Salesforce. Amazon connects CTI adapter whole working experience
12. Implemented features like callback, recording, amazon lex, out-of-office hours, wait time, dynamic queue selection, voicemail, etc.
13. Fluent in English with good interpersonal communication skills.
14. Working experience on Salesforce Service Cloud Voice.
15. Interactive chat messages for amazon connect.
16. Async chat solution for amazon connect.
17. Generative AI integration with connect and lex using chatgpt open ai platform.
18. Service cloud voice deployments and consultant for more than 40 customers.
19. Contact lens for call analytics and sentiment scoring.
20. Two way sms and email integration.
21. Agent performance using evaluation forms.
22. Agent workforce agent ui event build and deployed custom views and logic.
23. Cases and customer profiles.
24. Third party app integration with agent workforce.
25. Outbound dialer complete solution using connect and custom ccp.
Live demonstration available anytime. Open for any questions related to Amazon Connect, Lex, SCV and related AWS services.
Excellent communication skills and proactive suggestions for product and process improvements.
Customer satisfaction is the foremost goal. Believes in building long-term relationships.
- Amazon Web Services
- Node.js
- ASP.NET MVC
- AngularJS
- Electron
- Salesforce Lightning
- Salesforce Service Cloud
- Salesforce
- Amazon Lex
- AWS Application
Florian B.
Hamburg, Germany
Hi, I'm Florian! Did you know that the german market is the second biggest after the US market? As a german native speaker and experienced seller I can help with your product listings to improve your sales. I’ve already helped various customers from different categories like Sports, Baby, Fashion, etc.to improve their sales numbers on all Amazon DE.
Here‘s what I can do for you:
- Listing creation and translation (ENG-DE)
- Amazon SEO Copywriting
- Keyword Research to make your product rank for the right search terms and get more traffic on your listing
- Develop a go to market strategy for your products in germany taking your competition, your listing (Title, Bullet Points, Productdescription, Pictures, SEO Keywords) into account
- Market analysis and competitor analysis for your niche on amazon.de
- Profit-Analysis of your Products
- Monitoring of Amazon Warehouse
- FBA Prep Services Germany (Labelling, Forwarding, Storage, Retourmanagement)
Here's what other say:
"Florian is the best Amazon German listing translator as well as copywriter. Frankly speaking I have worked with at least 6 German translators before, the best experiene is with him both for high quality translation with optimization and commnucation. Strongly recommend to anyone who really needs a ready-to-go Amazon German listing."
"Florian was quick to respond and also offered valuable information to help the project! He was a pleasure to work with."
"Great freelancer to work with :) Provided quality translations"
"Easy to work with and did a great job!"
"Great service, A1 recommended "
Any questions? Looking forward to hear from you!
- Translation
- German
- Copywriting
- SEO Keyword Research
- Product Description
- Content Writing
- Search Engine Optimization
- Amazon Web Services
- Amazon PPC
- Amazon Webstore
- Creative Writing
- Conversion Rate Optimization
- Amazon FBA
- Amazon Listing Optimization
- English to German Translation
NourEddine Y.
Dubai, United Arab Emirates
🏆 Top Rated Plus • ✅ 2500+ work hours billed! • 60+ Projects
👨💻 Professional Linux Engineer for 6+ years with DevOps, Automation, and Cloud experience, solving problems and delivering results, for innovative startups as well as established unicorns!
● 📜👨💻 Red Hat Certified Engineer (RHCE: RHEL 8 and Ansible), Red Hat Certified Systems Administrator (RHCSA: RHEL 7), Red Hat Certified Specialist in Containers, and Terraform Certified Associate.
● ⚙️ System and software configuration, installation, deployment, optimization, troubleshooting, and automation.
● 🐧 Linux kernel management.
● OS 💿: Ubuntu, Debian, CentOS, Rocky Linux, Alma Linux, Red Hat Enterprise Linux (RHEL), Arch Linux, Manjaro, Proxmox, OPNsense, OpenWRT, Raspberry Pi OS, TailsOS, Whonix.
● Web and Proxy services 🌐: Apache, Nginx 🄽, Squid 🦑, Varnish, HAProxy, Taefik, Caddy, 3proxy, Gost.
● Databases and Datastores 💽: MySQL🐬, MariaDB, PostgreSQL🐘, Redis, Memcached
● Self-hosted apps and Control panels: Control Webpanel (CWP), cPanel, Plesk, Webmin, Cockpit, Nextcloud, Confluence, Jira, Wekan, Focalboard, Wordpress, Matrix Synapse, Mattermost, Dokkuwiki, Git, Gitea.
● DNS: Cloudflare, PiHole, Bind, AWS Route53, experience with SPF, DMARC, DKIM, PTR records for Email services.
● EMail ✉️: Mailu, iRedmail, Modoboa, Mailman, Postfix, Dovecot.
● Automation with Bash, Python, Web scraping, Selenium, and Ansible
● Virtualization, Containers and Cloud☁️:: Docker🐋, Kubernetes☸️, Rancher, K3s, RKE, QEMU/KVM, LXC, Proxmox VE, VMware ESXi, Hashicorp Packer, Hashicorp Terraform.
● Cloud Providers ☁️: Microsoft Azure, AWS, GCP, DigitalOcean, Vultr, and Hetzner.
● Object Storage 💾: AWS S3 and Wasabi
● Secrets & Certificates 🔏: SSL Self-signed Certificate and Certificate Authority, Let's Encrypt ( ACME.sh, Certbot, others), SSH PKI, Vault.
● Networking 🕸: TCP, HTTP, HTTPS, SSH, FTP, SFTP, SMTP, IMAP, POP3, FTPS, DNS, TLS, WebSockets, Tor onion routing, ngrok, ebtables, iptables, firewalld, iproute2, NetworkManager, netplan.
● VPN 🔏: OpenVPN, Wireguard, Tinc VPN, Outline VPN, OpenConnect, Anyconnect.
● Web scraping 🌐🕷️: Python requests, scrapy, beautiful soup, lxml, selenium.
● Development with Python 🐍, Bash scripting, Flask, SQL, HTML, JQuery, and JSON.
● Packaging 📦: Rpm, Deb, and Pacman.
Some past clients reviews:
⭐⭐⭐⭐⭐ "A+++. Highly recommended!! Nour was very responsive and dedicated himself to assisting with our AWS EC2 server migration which went smoothly and problem free. Nour was willing to chat over Zoom to facilitate quicker resolutions to the issues we were having. If you're searching for a quality Upwork professional with strong AWS, WHM and cpanel skills, look no further."
⭐⭐⭐⭐⭐ "NourEddine is a pleasure to work with. Despite our considerable timezone difference he was easy to work with. His Docker skills are next-level compared with others. Even when working slightly outside his area of expertise he proved himself innovative, adaptable, capable and persistent. Every time I came up with a new requirement, NourEddine found a solution. I'm very pleased with the end result, that being a fully functioning and well integrated production system. I can recommend NourEddine without hesitation."
- Terraform
- Amazon Web Services
- Kubernetes
- Ansible
- Red Hat Certified Engineer
- DevOps
- Linux System Administration
- Bash Programming
- Squid
- Proxmox VE
- Cloud Engineering
- Cloud Computing
- Docker
- GitLab
- Systems Engineering
Rajrishi D.
Bengaluru, India
With over 15 years of comprehensive expertise in Contact Center and Customer Experience (CX) solutions, I am a distinguished freelancer recognized within the top 1% on Upwork (Expert Vetted). My proficiency spans across various platforms, prominently including Amazon Connect and Twilio, augmented by certifications as an AWS Solution Architect Associate, AWS Developer Associate and AWS SysOps Administrator Associate, along with specialized accreditations in Twilio Flex and Twilio APIs.
My professional focus centers on Twilio Flex, Twilio APIs, Amazon Connect for omnichannel contact center implementation, optimizing IVR call flows, leveraging cloud telephony solutions, crafting sophisticated chatbots, conducting in-depth speech analytics, voice transcriptions, and proficiently executing back-end (NodeJs) and front-end (React) development tasks.
Key Areas of Expertise:
Amazon Connect and AWS:
• Successfully executed numerous projects deploying Cloud Contact Center solutions using Amazon Connect.
• Integrated diverse communication channels such as SMS (Pinpoint), Email (SES), WhatsApp (Pinpoint), and Facebook (Pinpoint) with Amazon Connect for seamless omnichannel experiences.
• Engineered custom Contact Control Panels (CCP) leveraging Streams API for tailored functionalities.
• Demonstrated proficiency in crafting intricate routing strategies through Amazon Connect Routing Profiles, Custom Skills, and Queue configurations.
• Extensive experience in API integrations for transcription, voicemail, callbacks, and more utilizing services like Amazon Transcribe and Google Speech to Text.
• Proficient in API development utilizing Amazon API Gateway, AWS Lambda, and Amazon DynamoDB.
• Delivered corporate training sessions on AWS Connect and Amazon Lex, fostering organizational proficiency.
• Spearheaded projects involving cognitive services such as Text Detection (Amazon Textract) and Neural Text-to-Speech (Amazon Polly), alongside the deployment of interactive chatbots and voicebots powered by Amazon Lex.
• Integrated OpenAI APIs and Realtime Speech analytics (AppSync) with Amazon Connect.
Twilio Flex and Twilio APIs:
• Executed multiple projects on Twilio Flex, leveraging both Flex UI versions (1.x and 2.x) for Cloud Contact Center solutions.
• Developed autodialers, integrated answering machine detection, and leveraged call status webhooks for enhanced efficiency.
• Implemented robust spam detection APIs, fortifying client operations against unwanted communications.
• Facilitated smooth transitions for clients migrating from Flex UI 1.x to Flex UI 2.x, ensuring uninterrupted workflow continuity.
• Helped organizations with 10 DLC approval processes, WhatsApp Sender and Template approval processes.
• Orchestrated migrations from Autopilot to Google Dialogflow, optimizing conversational experiences.
• Designed and deployed complex routing strategies within Task Router APIs for customized skills and queues management.
• Engineered and executed multi-channel campaigns encompassing SMS, Voice, and Email utilizing Twilio's APIs.
• Leveraged Google DialogFlow ES and CX to develop interactive chatbots, enriching customer interactions.
• Deployed real-time transcription capabilities using Google Speech to Text and Twilio Media Streams, enhancing communication accuracy.
• Integrated Twilio Video seamlessly with Twilio Flex utilizing Conversations API and Twilio Sync for enriched collaborative experiences.
Portfolio Review:
I invite you to explore my portfolio to delve deeper into my recent projects and notable accomplishments, demonstrating my commitment to delivering exemplary solutions and driving impactful results.
- Twilio
- AWS Lambda
- Dialogflow
- Twilio API
- Amazon Web Services
- Node.js
- React
- Amazon Lex
- Chatbot
- Amazon API Gateway
- Amazon Comprehend
- JavaScript
- Amazon Transcribe
- Amazon DynamoDB
- Amazon S3
Jesse R.
Noblesville, United States
My name is Jesse and I'm a passionate consultant who can fill a variety of roles in the tech industry. I started as a sys admin and developer but have also worked in customer success, account management, business operations, and project management. Regardless of the department or role, I love to solve business problems with technology, or help others understand the challenges they face. My passion is automation, and I find streamlining processes, technical or otherwise, to be very engaging. I am communicative, engaged, and enjoy working collaboratively. My goal is to always leave those I help, client or customer, with a future-minded, understandable, and efficient path forward.
- Bash
- System Administration
- Microsoft Azure
- DNS
- Automation
- Amazon Web Services
- Linux
- SQL
- JavaScript
- Python
- WordPress
- Scripting
- Solution Architecture
- Application Review & Optimization
- Technical Analysis
How it works
Post a job for free Post a job
Tell us what you need. Create your own job post or generate one with AI then filter talent matches.
Hire top talent fast
Consult, interview, and hire quickly, so you can meet the freelancers you're excited about.
Collaborate easily
Use Upwork to chat or video call, share files, and track project progress right from the app.
Payment simplified
Manage payments in one place with flexible billing options. Only pay for approved work, hourly or by milestone.
Don't just take our word for it
“Upwork provides an umbrella-level of security. I can see a talent’s work history and ratings. I can hold payments in escrow. I can communicate through Upwork Messages instead of working through my email address.”
Kim Darling
Emerald Tiger
“Upwork is the best platform to hire skilled professionals when we're not looking for a full-time employee. All the companies in our portfolio use Upwork to find talent across a wide range of fields.”
David Merry
Kinetic Investments
“Our very specific requirements can be a challenge— With Upwork, we’re able to access a bigger community to ensure the success of our projects.”
Katja Krohn
Summa Linguae