Hire the Best Certified Messaging Administrator Associates

I have a solid experience of more than 16 years now. I worked as a quality analyst and customer support for different companies worldwide. I also have vast experience working as technical support, email support, chat support, text support, order taking, admin assistant, virtual assistant, moderator, and as a sales agent for voice, chat, and email. Flexibility and dedication are just some of my priorities when it comes to my performance. I always make sure that I do my job well and ensure that I always perform each task with dignity and concern. I carry loyalty and integrity in everything that I do. I believe that my experience, reviews, and performance will speak for me. I have vast experience using many different email tools and other tools like Zendesk, Freshdesk, Helpscout, Reamaze, Pipedrive, Front, Excel, Zoho, Shopify, Teeinblue, Gelato, Intercom, Stripe, Infusionsoft, Kajabi, and Salesforce including using other CRM (HubSpot, Freshdesk, Zendesk, Zoho, Pipedrive, Salesforce, Keap, Freshworks)

📧 Email Migration & Cold Email Infrastructure Expert ⭐⭐⭐ Top Rated | 400+ Reviews | 100% Customer Satisfaction ⭐⭐⭐ What Clients Say: ⭐ "Atlas was extremely helpful and is now my go-to expert for all email migration needs." ⭐ "Knowledgeable, reliable, and highly recommended." ⭐ "Fast, efficient, and excellent at what he does." I have 7+ years of experience helping businesses deploy, migrate, and optimize their email systems using Google Workspace, Microsoft 365 (O365), Instantly.ai, and Smartlead. Whether you need a seamless email migration or a cold email infrastructure built for maximum deliverability, I can help ensure everything is configured correctly and runs smoothly. Services: ✅ Google Workspace / G Suite & Microsoft 365 (O365) Migration ✅ Google Workspace & Microsoft 365 Deployment ✅ Instantly.ai & Smartlead Setup ✅ SPF, DKIM & DMARC Configuration ✅ Domain, Subdomain & DNS Management ✅ Email Deliverability & Warm-Up Setup ✅ Mailbox Creation & Configuration ✅ Gmail & Outlook Setup ✅ Google Workspace Administration ✅ Campaign Setup & Testing ✅ Email Troubleshooting & Technical Support Why Work With Me? ✔ 7+ Years of Industry Experience ✔ Hundreds of Successful Projects Completed ✔ Strong Email Deliverability Expertise ✔ Fast Response & Clear Communication ✔ Reliable Support from Start to Finish My goal is to provide secure, hassle-free solutions that keep your email systems running efficiently while maximizing deliverability and performance.

Helping businesses deliver exceptional customer experiences through reliable customer support, organized operations, and proactive account management. I have 5+ years of experience supporting U.S.-based customers across telecommunications, e-commerce, and digital marketing. My expertise includes phone, email, and chat support, client onboarding, CRM management, appointment scheduling, administrative support, and customer retention. Most recently, I provided customer support for a Shopify-based e-commerce brand, assisting customers with order inquiries, shipping updates, refunds, replacements, subscription management, warranty claims, and cancellations. I worked daily using Shopify Partners, Freshdesk, and Kaching to manage subscriptions, process refunds, update customer accounts, and ensure every case was documented accurately while following company SOPs. Prior to that, I worked as an Account Manager for a digital marketing agency, where I onboarded new clients, maintained Salesforce CRM records, coordinated with internal teams, scheduled follow-ups, and ensured projects stayed on track from onboarding to completion. I also spent two years with AT&T, supporting U.S. customers with billing inquiries, account management, sales, retention, and technical concerns in a fast-paced, high-volume call center environment. My background in Psychology has strengthened my ability to actively listen, communicate with empathy, build rapport, and remain calm under pressure. During my clinical internship, I assisted licensed psychologists in administering psychological assessments, including the Wechsler Adult Intelligence Scale (WAIS) and various projective tests. I was also assigned to the Women and Child Protection Unit, where I developed professionalism, confidentiality, and compassionate communication skills that continue to help me build trust with customers and resolve concerns effectively. 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗲𝘅𝗽𝗲𝗰𝘁 𝘄𝗵𝗲𝗻 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗺𝗲: ✅ Professional, friendly, and empathetic customer support via phone, email, and chat ✅ Accurate CRM updates and detailed documentation ✅ Shopify order management, refunds, subscriptions, and warranty support ✅ Strong organization, follow-up, and administrative skills ✅ Calm, solution-focused approach to difficult customer situations ✅ A proactive team member who quickly learns new systems and requires minimal supervision 𝗖𝗼𝗿𝗲 𝗦𝗸𝗶𝗹𝗹𝘀: Customer Support (Phone, Email & Chat) Shopify Customer Support Shopify Partners & Kaching Freshdesk & Salesforce CRM Client Success & Account Management Client Onboarding Appointment Scheduling & Calendar Management Administrative Support Customer Retention & De-escalation Documentation & SOP Compliance Cross-functional Team Coordination AI Tools (ChatGPT) for workflow efficiency I'd welcome the opportunity to learn more about your business and discuss how I can contribute to your team's success.

🎖️11 years of experience in the Customer Service Industry. 🎖️7 years of supervisory/ team management experience 🎖️4 years as a Virtual Assistant 🎖️TOP RATED PLUS with 4,000+ total hours 🎖️100% Job Success Score ------------------------------------------ 👨‍💻 Accounts/Clients I've worked with: 🛒 E-commerce, 🏥 Medical Insurance, 🛰️ Internet Service Providers, 📲 Mobile Operating Software, 🍽️ Restaurant Reservations, 🏨 Hotel Management, 🎮 Gaming, ☁️ Cloud Computing, 📰 Media Monitoring, 🚗 Transportation, 🚚 Logistics, 💹 Marketing, 🏷️ Auction & Dropshipping, 🧑‍🏫 Learning & Development, 🔎Appointment Setting ------------------------------------------ 🏆 Here are my skills: 📚 Oral and Written Communication Skills 📚 Client Management Skills 📚 Organizational and Administrative Skills 📚 Technical and Research Skills 📚 Customer Service (Live Chat and Email Support) 📚 Data Entry, Transcription, and Translation 📚 Google Spreadsheet and Microsoft Excel (custom formulas, pivot table, data validation, dashboard creation, VLOOKUP, etc.) 📚 Google Ads Search 📚 Quality & Training 📚 Calendar, Email, and Flights Management 📚 Social Media Management, Leads Generation & Outreach 📚 Project Innovation and Project Management 📚 KPI, IDP creation, SMART planning, SWOT analysis 📚 Reports, Dashboards, and Analytics 📚 Workforce Management, Scheduling, and Forecasting 📚 User moderation 📚 Leadership Skills 📚 Basic Photo/Video Editing 📚 Typing speed of 90-100 wpm ------------------------------------------ 🛠️ Other CRMs/Apps/Software I have experienced using: ⭐️ Microsoft Office (Excel, Word, Powerpoint) ⭐️ Google Workspace ⭐️ Project Management Tools (Asana, Todoist, Trello, Monday, etc) ⭐️ Messaging/Communication Apps (Slack, Skype, Zoom, Twist) ⭐️ CRM (Zendesk, Salesforce, Cisco, Avaya, Citrix, Freshdesk, Intercom, HighLevel) ⭐️ Cold Email Software (Mailchimp and Instantly) ⭐️ Social Media Management Tools (iMovie, Windows Movie Maker, Canva, PhotoGrid, YT Studio Maker, Meta Business Suite, Loom) ⭐️ Learning Management Systems (Google Classroom, Kajabi, Lessonly) ⭐️ ChatGPT ⭐️ Samsara ⭐️ Moodle ⭐️ Tableau ⭐️ Looker ⭐️Alibaba and Aliexpress ⭐️ Shopify ------------------------------------------ Please feel free to message me to discuss whether my qualifications and experience align with what you're seeking. I’m excited to work with you soon! 🤝

I’m Joseph, a customer-focused professional with experience in administrative support, customer service, healthcare administration, and remote appointment setting for international clients. I specialize in delivering seamless customer experiences through CRM-based communication across phone, email, and live chat. My experience includes managing patient records with accuracy, handling high-volume outbound calls for qualified leads, and supporting financial customer service and dispute resolution in fast-paced banking environments. Across BPO, healthcare, and sales support roles, I’ve developed strong adaptability, attention to detail, and the ability to perform consistently under pressure with minimal supervision. I transitioned to remote work to eliminate long daily commutes and focus on improving productivity, efficiency, and the quality of my output. I’m now seeking a remote role where I can bring reliability, strong communication, and a results-driven approach to a growing team.

💼 𝟓+ 𝐘𝐄𝐀𝐑𝐒 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 🎖️ 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 𝐏𝐑𝐎 👌 𝐓𝐎𝐏-𝐍𝐎𝐓𝐂𝐇 𝐈𝐍 𝐓𝐈𝐂𝐊𝐄𝐓𝐒 & 𝐂𝐇𝐀𝐓 ⭐⭐⭐⭐⭐ 𝟙𝟘𝟘% 𝐂𝐋𝐈𝐄𝐍𝐓 𝐒𝐀𝐓𝐈𝐒𝐅𝐀𝐂𝐓𝐈𝐎𝐍 When clients need someone who can 𝐝𝐨 𝐢𝐭 𝐚𝐥𝐥, from calming a frustrated customer to closing a high-stakes hire, they stop scrolling. That’s where I come in. With 𝟓+ years of proven success as a Top Rated Plus freelancer on Upwork, I specialize in delivering seamless support across Customer Service (Email, Chat, Phone, Social Media), Virtual Assistance, Admin & Executive Assistance, Real Estate Coordination, Telemarketing, Lead Generation, Cold Calling, and Full Life Cycle Recruitment. My track record speaks for itself: fast-scaling startups, global eCommerce brands, and busy executives trust me to handle the details while they focus on growth. Customer Support & Communication 🗸 Multi-channel support: Email, Chat, Phone, Social Media 🗸 Approach: empathetic tone, quick resolutions, and zero dropped threads 🗸 CRM expertise: Zendesk, Freshdesk, Gorgias, Intercom, Help Scout, Zoho Desk, Re:amaze. Virtual, Admin, & Executive Assistance 🗸 Executive-level support with precision and confidentiality 🗸 Calendar management, inbox organization, travel planning, and document handling 🗸 Tools: Google Workspace, Microsoft Office, Asana, Monday, ClickUp, Notion, Jira Sales, Recruitment, & Growth 🗸 Telemarketing, Lead Generation, Cold Calling 🗸 Full Life Cycle Recruitment: sourcing, screening, interviewing, onboarding 🗸 Platforms: Salesforce, GoHighLevel, Pipedrive, Close, Bitrix24, Teamwork CRM Real Estate Coordination 🗸 Transaction management, client communication, scheduling, and MLS updates 🗸 Trusted by real estate professionals for smooth, detail-oriented coordination Professional Setup 🗸 Dual-monitor high-performance laptop 🗸 100 Mbps fiber internet + power backup 🗸 Noise-canceling headphones for distraction-free calls Why Clients Choose Me Because I’m not just a freelancer; I’m a 𝒔𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝒑𝒂𝒓𝒕𝒏𝒆𝒓 who blends empathy, efficiency, and expertise. Whether you need someone to 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬, 𝐦𝐚𝐧𝐚𝐠𝐞 𝐲𝐨𝐮𝐫 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬, 𝐨𝐫 𝐝𝐫𝐢𝐯𝐞 𝐲𝐨𝐮𝐫 𝐬𝐚𝐥𝐞𝐬 𝐩𝐢𝐩𝐞𝐥𝐢𝐧𝐞, I deliver results that keep your business moving forward. If you’re looking for a 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐏𝐥𝐮𝐬 𝐟𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐞𝐫 𝐰𝐡𝐨 𝐜𝐚𝐧 𝐰𝐞𝐚𝐫 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐡𝐚𝐭𝐬 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐝𝐫𝐨𝐩𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐛𝐚𝐥𝐥, let’s connect. I’ll bring clarity, consistency, and growth to your business.