Ever since I began my journey to pursue a Masters in Library and Information Sciences, focusing on Archival Administration and Digital Content Management, I never felt more in my element than diving into projects that have allowed me to demonstrate my passion for all things structure and organization-related. I've also come to realize I have a knack for creating tutorials and instruction manuals, such as with software productivity tools and metadata application profiles. Being able to work on projects such as these also taps into another passion of mine for training people, and being able to provide understandable and impactful guides brings me joy.
Apart from these discoveries about the talents and skills I've unlocked, I also bring over 12 years of experience in management and administrative support. I currently work as an archival librarian where developing and implementing systems for efficient processing of collection material for access and use is supplemented by my previous experience in the fast-paced legal arena as a manager of a court reporting and transcription company. Words mean a lot, and this is where I also bring experience in proofreading and editing with a strong attention to detail. Additionally, this experience has allowed my to demonstrate a level of resourcefulness in research to verify information.
SKILLS
*Research
*Document and file management
*Proofreading and editing
*Administrative support
*Microsoft Office and Adobe
*Catalog and index processes and programs (Archon, ArchivesSpace)
*Metadata application
*DAMS (CONTENTdm, Omeka)
Work experience:
Archival Librarian
Norfolk Public Library - Norfolk, VA
Aug. 2024-present
•Implemented system to accession and process donations with accuracy and efficiency.
•Manage finding aid database Archon to make access to collections available.
Office Manager
Veteran Reporters, Inc. - Virginia Beach, VA
Jan. 2019-Aug. 2024
• Oversaw Production Department of approximately 10 team members to ensure timely flow of transcription production.
•Facilitated communication with diverse clientele to include judges, executive-level staff, paralegals, lawyers, and contracting officers.
•Developed and edited training manuals and curriculum for new hires of the Production Department.
•Oversaw training of staff and provided performance reviews along with ongoing feedback for professional development and growth.
•Managed the ingest of audio-visual, image, and textual records and documents from court reporters into database for preservation.
•Performed quality control checks on metadata associated with digital files to ensure accuracy, completeness, and integrity for storage and future access.
•Managed physical file system and cataloged files in accordance with filing structure.
•Maintained schedule and calendar of assignments of all transcriptionists and court reporters.
•Oversaw semi-monthly payroll.
•Managed and coordinated weekly travel of multiple employees and contractors to fulfill federal contract assignments nationwide.
Store Manager
General Nutrition Center - Virginia Beach, VA
Sept. 2010 to Dec. 2018
•Known for development of employees for proficiency in customer service, product knowledge, technology-based services, salesmanship, operations and loss prevention.
•Assisted patrons with information requests about products. Engaged patrons with questions about needs and goals to direct them to and suggest products to meet their needs, which often resulted in a transaction and repeat business.
•Recognized for high level of asset and administrative organization. Received audit score of 95% out of 100% for records management and loss prevention consecutively for the past 3 years.
•Efficient use of records database to reconcile sales transactions and generate statistical reports to analyze data for efficient scheduling and optimize payroll budget. Scored a 5 of 5 in annual review for staying under budget.
•Ensured information from print and electronic records are retrievable, accurate and current through stream-lined system of classification. Trained other managers to adopt similar system of classification for ease of access and user reference.
•Delegated and oversaw projects assigned to part-time staff including product rotation, markdown and cleaning schedules, weeding discontinued items, and plan-o-grams.
•Organized and planned outreach activities to attract consumer interest and establish company presence in the community; partnered with local businesses to sponsor monthly events that see as large as 1,000+ people.
•Managed inventory and routinely ordered supplies; oversaw processing of items worth upwards of $10,000 in weekly shipments.
Education:
Master's in Information Sciences; Archival Administration and Digital Content Management
Wayne State University - Detroit, MI
August 2017 to May 2022
Bachelor's in Sociology and History
Spring Arbor University - Spring Arbor, MI
January 2003 to May 2007
English
Document Review
Data Entry
Microsoft Office
Formatting
Proofreading
File Management
Database Cataloging
History
Topic Research
Library Science
Archiving
Research Documentation
Organize & Tag Files
Digital Asset Management Software
Kelcie C.
Virginia Beach, Virginia
$35/hr
5.0
5 jobs
I am a Client Service Manager with over 10 years of experience in delivering exceptional service and support within the industrial sector. My expertise encompasses service coordination, billing management, and client relationship building. I have successfully streamlined operations and enhanced client satisfaction at leading companies by implementing strategic service solutions. My strong communication skills enable me to connect with clients and understand their needs, ensuring that I can provide tailored assistance that drives results. If you are looking for a skilled professional who can elevate your customer service experience and contribute to your business's success, I would love to discuss how I can help you achieve your goals. Let's connect and explore the potential for collaboration.
Data Entry
General Transcription
Microsoft Project
Project Management
Virtual Assistance
Nathaniel D.
Virginia Beach, Virginia
$30/hr
5.0
2 jobs
Hi, I’m Nathaniel — an experienced IT consultant and digital solutions expert with over 10 years of success helping organizations solve real business problems through technology.
My background is a mix of SharePoint development, project & product management, Power Platform solutions, and enterprise-level strategy. I’ve worked with everyone from federal agencies to Fortune 500 companies, managing multimillion dollar IT SharePoint programs, delivering 2,000+ SharePoint projects, and leading teams through Agile, Scrum, and SAFe frameworks.
I’ve built custom solutions with Power Apps and Automate, migrated legacy systems to modern platforms, improved UX for thousands of users, and developed governance strategies that stick. I speak both “tech” and “business” — which helps me translate ideas into results, fast.
What I Can Help You With:
• SharePoint Development (2010–M365, SE)
• Power Platform Solutions (Power Apps, Power Automate, Dataverse)
• Agile & SAFe Project / Program Management
• Product Ownership & Stakeholder Engagement
• UX Design & Wireframing (Figma, MVP strategy)
• Technical Documentation & UAT Coordination
• Microsoft 365 & Teams Integrations
• Governance, Compliance, and Accessibility (508, COR)
Why Work With Me?
• 10+ years in IT and digital transformation
• Hands-on SME in SharePoint and Power Platform
• Certified SAFe Product Owner/Product Manager + Scrum Master II
• Trusted by government agencies and enterprise clients alike
• Experienced with cross-functional teams, vendors, and executive-level reporting
• Clear, consistent communication with zero fluff
Certifications:
• Certified SAFe Product Owner / Product Manager (POPM)
• Professional Scrum Master II
• Microsoft Power Platform & Business Analyst Certificates
• Google UX Design & Cybersecurity Professional
• Six Sigma White Belt
• FAA Private Pilot (yep — calm, precise, and mission-focused)
Let’s Connect
If you’re looking for someone who can lead, build, and deliver — from strategy to execution — I’d love to hear more about your project. Let’s chat and see how I can help.
Project Management
Data Entry
Agile Project Management
Scrum
Product Management
Agile CRM
Scaled Agile Framework
Stakeholder Management
Jira
Microsoft Office
Microsoft SharePoint
User Stories
Process Improvement
Lean Consulting
Microsoft SharePoint Development
Sharon M.
Virginia Beach, Virginia
$34/hr
5.0
4 jobs
With 12+ years of experience, I support operations, project coordination, and workflow organization across growing businesses. I’m known for stepping into fast-moving environments, creating clarity, and ensuring nothing falls through the cracks.
Here’s how I can support you:
- Taking ownership of operations so your day-to-day runs smoother and more efficiently
- Bringing order to chaos—organizing systems, priorities, and moving parts
- Managing communication, scheduling, and coordination across teams and clients
- Supporting projects from start to finish with consistency and follow-through
- Improving workflows so work moves faster with fewer bottlenecks
- Stepping into fast-paced or unstructured environments and creating clarity
- Adapting quickly to whatever the business needs—administrative, operational, or project-based support
I bring structure, consistency, and a bit of humor to keep things running smoothly and make collaboration enjoyable.
Project Management
Communications
Business Operations
Event Planning
Account Management
Travel Planning
Administrative Support
Customer Relationship Management
Technical Project Management
CRM Software
Strategic Planning
Organizational Development
Project Management Software
Executive Support
Gloria Y.
Virginia Beach, Virginia
$25/hr
5.0
26 jobs
RELEVANT SKILLS:
Human Resources Management Assistant, Administrative Assistant, Office Manager, Records and payroll management
Data Analysis, Scheduling, Inventory,
Data entry, filing
Microsoft Excel, Microsoft word, Microsoft Access, PowerPoints, Product Review, Product Testing, Purchasing
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Data Entry
General Office Skills
Computer
Administrative Support
Clerical Skills
Microsoft Outlook
Data Analysis
Spreadsheet Skills
Andrea C.
Virginia Beach, Virginia
$17/hr
5.0
4 jobs
I'm a former Logistics Professional with 12 years of experience in non-profit and government (Army National Guard) sector who recently became a stay at home mom.
Services I can provide:
- Data analysis, YoY projections, executive report building
- Sharepoint site creation and management
- Any administrative tasks
- Advance excel projects
I also have experience in the following and can provided related services at a limited scale:
- Project coordination/management
- Inventory management (Salesforce)
-Mass procurement management via THD Pro Desk
Excel Formula
Administrate
Microsoft SharePoint
Microsoft Excel
Canva
Data Analysis
Translation
Inventory Report
Inventory Management
Sales & Inventory Entries
Microsoft Project
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