Hire the Best Customer Retention Specialists in Castries, LC

I help Shopify and ecommerce brands turn customer support into a retention and revenue channel. With 10+ years of experience handling customer interactions across email, live chat, and phone support, I specialize in delivering fast, empathetic, and solution-focused service that increases customer satisfaction and encourages repeat purchases. My experience includes: • Gorgias and Zendesk ticket management • Shopify order support and customer inquiries • Email, chat, and phone support • Refund, return, and exchange management • Customer retention and de-escalation • SLA compliance and quality assurance • Create training material Recent results: • 98% CSAT score • 50+ tickets handled daily • Average response time within 1 hour • Contributed to reducing refunds and improving retention by over $1,500 monthly • Supported ecommerce brands generating $1M+ annually Why clients hire me: ✓ Native English speaker ✓ Fast onboarding and quick adaptation to new tools and workflows ✓ Professional, calm, and customer-first communication If you're looking for a reliable customer support specialist who can represent your brand professionally while improving customer satisfaction and loyalty, I'd be happy to discuss your needs.

I’m an enthusiastic professional with over 10 years of experience in customer service, cold calling, and customer support, with a proven track record in calculating and distributing Social Security payments. I specialize in translating complex financial information into clear solutions, resolving disputes efficiently, and delivering exceptional service across financial and customer-facing roles. In my role as a Customer Support Representative, I consistently achieved a 95% pass rate on calls, maintained a high-volume dial rate of 300–400 calls per day, and delivered a 70–80% success rate—all while staying on budget and meeting tight deadlines. My ability to perform under pressure and lead by example contributed to my growth into a Team Lead position. I bring a proactive, results-driven mindset and thrive in both independent and team environments. As a patient, empathetic communicator, I resolve challenges effectively while keeping the customer’s experience and organizational goals in focus. I’m passionate about driving outcomes, building trust, and making a meaningful impact through every interaction.

Is your firm struggling with disconnected workflows, broken automations, inconsistent processes, or a TaxDome setup that's no longer supporting your team? I help tax and accounting firms streamline operations, optimize workflows, and build scalable systems that improve efficiency, accountability, and the overall client experience. My approach goes beyond TaxDome implementation. I evaluate how your firm operates, identify operational bottlenecks, and design practical solutions that align your people, processes, and technology. How I Help ✔ TaxDome Audits & Operational Assessments ✔ TaxDome Implementation & Optimization ✔ Workflow Design & Automation ✔ Pipeline Configuration & Client Journeys ✔ Practice Management & Operational Consulting ✔ SOP Development & Process Documentation ✔ Team Workflow & Responsibility Mapping ✔ Client Onboarding & Experience Optimization ✔ Tax Operations & Practice Support Platforms TaxDome • ClickUp • QuickBooks Online • ProConnect • Tax Planner Pro • Gusto • Xero • Wave • Dubsado • Asana • SmartSuite • TaxBandits • CaseMail Over the past 10 years, I've supported U.S. tax and accounting firms by improving operations, implementing scalable systems, and helping teams work more efficiently. Whether you're implementing TaxDome for the first time, cleaning up an existing environment, or redesigning your firm's operational workflows, I focus on building practical solutions that support long-term growth. If you're looking for someone who can improve the way your firm operates, not just manage day-to-day tasks, then I'd love to connect.

🌟 Dynamic Business Support Specialist | Virtual Assistant • Expert Cold Caller • Bookkeeping • Sales & Customer Service 🌟 Tired of hiring freelancers who deliver the bare minimum? I'm here to change that. I’m Caymar Celestin, a results-driven business support professional with 7+ years of experience boosting performance across operations, customer service, sales, and bookkeeping. From fast-paced startups to established businesses, I’ve helped companies increase revenue, streamline systems, and deliver world-class client experiences. What I Bring to the Table: ✅ Operational Excellence Designed and optimized workflows to reduce inefficiencies and improve team output Handled executive operations including CRM setup (Zendesk, Hubspot), internal communication, and team coordination ✅ Sales & Cold Calling Expertise Closed deals through persuasive outbound calling and strong lead qualification strategies Supported nursing homes and healthcare agencies with client onboarding and sales pipeline growth ✅ Client & Customer Support Delivered white-glove service across industries like healthcare, tech, and real estate Managed intake and resolution systems that improved customer retention and satisfaction scores ✅ Bookkeeping & Payroll Proficiency Proficient in QuickBooks Online Managed payroll, accounts payable/receivable, reconciliations, and tax filings for U.S.-based clients Education Snapshot: Certified Accounting Technician (ACCA) || Oxford Brookes University Sir Arthur Lewis Community College || Division of Arts, Science, and General Studies Studies included: History, Sociology, Literature, and Communication Studies Clendon Mason Memorial Secondary School || Caribbean Secondary Education Certificate in Mathematics, English Language Level 5, English Literature, History, Social Studies, Spanish, French, Electronic Document Processing Management (EDPM), Principles of Business (POB) Certifications: QuickBooks Online Certificate of Proficiency || Lightspark Excel for Business || Coursera Why Clients Hire Me (and Keep Hiring Me): Reliable: I work smart and stay ahead of deadlines—no micromanaging needed Versatile: Whether it’s tech tools, accounting platforms, or customer systems—I adapt quickly Communicative: You’ll always know what’s happening. I keep communication clear and consistent Strategic: I don’t just execute—I help you grow, scale, and succeed 📞 Phone: +1 (758) 519-3377 📧 Email: caymarcelestin@gmail.com ✅ I am available for both full-time and part-time roles ✅ Open to short-term and long-term opportunities 📃 References available upon request Let’s TALK. Whether you need a reliable QBO bookkeeper, an operations pro, a client success partner, or a virtual assistant with top-tier customer support skills, I’m here to help streamline your business and drive results. 📩 Message me today to get started!