Is your Zendesk set up properly - or just set up?
Most support teams are using 20% of what Zendesk
can do. I help companies unlock the rest.
I've spent 4+ years as the sole Zendesk owner for
Proton one of Europe's fastest-growing privacy
tech companies managing a full CS operation for
100+ agents across 8 product lines. I built it from
scratch and kept it running at scale for handling 2K tickets monthly and rasing
Here's what I can do for you:
Full Zendesk setup from zero - channels,
routing, SLAs, automations, macros, ticket fields
✅ AI chatbot configuration complex multi-turn
dialogues, Zendesk AutoAssist copilot
✅ Integrations REST API, webhooks, Slack,
Freshdesk, Calendly and more
✅ Knowledge base structure self-service that
actually deflects tickets
✅ KPI dashboards and reporting data your
team can act on
✅ Ongoing admin and optimisation retainer
or one-off
I work fast, document everything, and hand over
solutions your team can actually maintain.
Based in North Macedonia (CET timezone).
Available now.
Let's talk about what you need.
Rate: Change to $40/hour
Data Cleaning
Technical Project Management
Zendesk API
Zendesk
API Integration
Jira
Analytics Dashboard
Excel Formula
Pivotal Software Pivotal Tracker
Power Query
Microsoft Excel
Excel Macros
Data Entry
Data Analysis
Freshdesk
AI Chatbot
Claude
Elena P.
Kavadarci, North Macedonia
$5/hr
5.0
4 jobs
Hi! I’m Elena 👋
I help businesses create high-quality social media content that attracts attention, builds brand identity, and drives engagement.
🎯 What I do:
• Instagram & Facebook content creation
• Reels (short-form video editing & ideas)
• Captions that increase engagement
• Content planning & strategy
• Food, lifestyle & hospitality content
I’ve worked on real restaurant projects - creating posts, reels, and visual content that make people stop scrolling and take action.
I focus on creating content that feels premium, aesthetic, and engaging - not just “posting,” but building a brand.
💼 Also available for:
• Data entry (Excel / Google Sheets)
• Web research
• File conversion
Data Cleaning
Data Entry
Virtual Assistance
Microsoft Excel
Google Sheets
Data Collection
Typing
PDF Conversion
Microsoft Word
Administrative Support
Copy & Paste
Social Media Marketing
Content Creation
Instagram Reels
Content Strategy
Caption
Instagram Marketing
Facebook Marketing
Ile T.
Bitola, North Macedonia
$6/hr
5.0
21 jobs
Accomplished professional with a Bachelor of Science in Computer Science, specializing in Content Curation, Data Analysis, and System Administration. Combines strong technical expertise with extensive experience in advanced internet research and quality assurance. Proven ability to exercise independent judgment to maintain high-integrity databases across diverse domains. Adept at mastering proprietary software and managing complex data lifecycles with extreme attention to detail.
Data Cleaning
Accuracy Verification
Google Docs
Data Entry
Microsoft Office
Lead Generation
Quality Assurance
Data Curation
MySQL
Editing & Proofreading
Database Management
Data Analytics
Research Documentation
Data Scraping
AI Model Training
Martin S.
Kumanovo, North Macedonia
$28/hr
4.9
201 jobs
I am a GIS and Data Analyst with 12+ years of experience on Upwork and 15+ years of professional experience working with geospatial data, real estate, telecommunications, data validation, and large datasets.
My experience covers both technical GIS/data work and real-world research projects. I have worked with large datasets where accuracy, validation, data quality, and consistency are critical.
GIS & Geospatial Data
I have extensive experience with:
GIS data analysis and processing
Address validation and standardization
Geocoding and reverse geocoding
Parcel and property data
Spatial analysis
Point-in-polygon analysis
Coordinate and location data
Data validation and quality control
Data cleaning and standardization
GIS data conversion and processing
KML/KMZ, SHP, GeoJSON and other GIS formats
Map creation and visualization
Large-scale geospatial datasets
Identifying and correcting inaccurate or duplicate data
Combining data from multiple sources
Automated GIS and data workflows
Telecommunications GIS
I also have significant experience working with telecommunications GIS and network-related data, including working with large datasets, geographic information, addresses, locations, and network-related records.
I am comfortable working with complex datasets where information from different sources needs to be matched, validated, standardized, and checked for accuracy.
Real Estate & Property Data
Another major part of my experience is real estate and land research, including:
Vacant land research and analysis
Parcel and APN research
Property ownership research
Comparable sales research
Property and market analysis
Land pricing
County assessor and public-record research
GIS parcel mapping
Land flipping and auction research
Property data validation
Data & Automation
I enjoy working with large and messy datasets and turning them into clean, structured, usable information.
I have experience with:
Data validation and quality assurance
Large dataset processing
Data cleaning and standardization
Excel and spreadsheet analysis
Python automation
SQL and databases
Process improvement
Automating repetitive research and data tasks
Connecting and combining information from different sources
Tools
GIS: QGIS, ArcGIS, MapInfo, Google Earth Pro, Google Maps, Google My Maps, AutoCAD
Data & Databases: Python, Alteryx, MySQL, PostgreSQL/PostGIS, Elasticsearch, Kibana, Excel
Real Estate & Research: Parcel/GIS platforms, county records, assessor databases, property research platforms, public records, private GIS webservices.
Business & CRM: Airtable, Zoho, HubSpot, Bitrix24, Microsoft Office
I have worked with clients ranging from startups to larger companies, and I am comfortable working independently or as part of a team. I have also led teams on high-volume data and real estate projects.
Whether you need GIS analysis, address/data validation, telecommunications GIS, property research, large-scale data processing, or workflow automation, I can help.
I focus on accuracy, consistency, and finding practical solutions rather than simply processing data.
If you have a GIS, data, real estate, or telecommunications project, feel free to contact me and we can discuss what you need.
ArcGIS
Microsoft Excel
QGIS
Geolocation
Geospatial Data
Google Maps
PostGIS
GIS
Telecommunications
Real Estate Lead Generation
Real Estate Acquisition
Real Estate Appraisal
Real Estate Project Management Software
Real Estate Closing
Real Estate
Marketing Analytics
Financial Analysis
Financial Analysis & Valuation
Statistical Analysis
Lead Generation
Nikola C.
Skopje, North Macedonia
$5/hr
5.0
9 jobs
Hello! My name is Nikola, and I’m a professional Data Entry & Web Research Specialist from Macedonia with over 3 years of hands-on experience.
I help businesses save time and stay organized by delivering accurate, fast, and reliable results. I’m highly detail-oriented, responsive, and always focused on meeting deadlines.
My core skills include:
Web Research & Data Collection
Data Entry & Data Cleaning
Shopify Virtual Assistant (product upload, editing, organization)
Data Conversion (PDF ↔ Excel ↔ Word)
Email handling & customer support tasks
Adobe Photoshop & Adobe Illustrator (basic to advanced edits)
I’m comfortable working with large datasets, following instructions precisely, and adapting quickly to new tools and workflows. My goal is always to provide high-quality work and long-term collaboration.
If you’re looking for a reliable virtual assistant who gets the job done right — let’s work together!
Microsoft Office
Data Entry
Web Analytics
AI Platform
Graphic Design
Adobe Photoshop
Ivana H.
Shtip, North Macedonia
$9/hr
5.0
6 jobs
Hello! I’m Ivana, a reliable and detail-oriented Virtual Assistant who enjoys helping businesses stay organized.
I can assist with:
Data Entry
Web Research
Data Collection
Data Curation
Internet Research
Microsoft Excel
Google Sheets
Document Review
Data Cleaning
Online Research
I have several years of experience working in a professional office environment where accuracy, organization, and meeting deadlines were important every day.
I always communicate clearly, pay close attention to detail, and deliver work on time.
If you’re looking for someone dependable for administrative or repetitive tasks, I’d be happy to help
Data Cleaning
Data Entry
Microsoft Excel
Google Sheets
Microsoft Word
Copy Editing
Typing
Research Documentation
Data Curation
Data Collection
Medical Records Research
Document Review
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