Hire the Best Honeydew Health Engage Specialists

Hello! I’m Marjorie Bajo, a dedicated professional with a diverse background in administrative support, healthcare intake coordination, home health operations, and HR/marketing, all while being HIPAA certified. I have a proven track record of delivering high-quality work across various roles, and I’m excited to bring my skills and experience to your project. Why Choose Me? Healthcare & Home Health Coordination I have two years of experience as an Intake Coordinator for a primary care provider in Los Angeles, managing patient intake and scheduling, creating and maintaining charts, and facilitating communication between families and care teams. Additionally, I spent two years as an HR Officer and Marketing Officer for a home health agency in Chicago, handling staff coordination, recruitment, client communication, and community outreach. These roles honed my organizational skills, attention to detail, and ability to manage sensitive healthcare information professionally. Administrative Support Expertise With extensive experience in administrative roles, I offer: Data entry, chart creation, and record management Scheduling and calendar management Customer service through inbound and outbound communication These experiences strengthened my ability to multitask, prioritize, and maintain efficiency in dynamic environments. Versatility Across Roles In addition to healthcare and administrative work, I have over 5 years of experience as a legal secretary and fraud analyst, giving me strong skills in: Document management and precise data handling Problem-solving and analytical thinking Efficient management of legal documentation and client files Sample Projects & Achievements Coordinated patient intake for over 100 clients, ensuring smooth communication and seamless transitions Created and managed comprehensive patient charts, legal documentation, and marketing outreach with precision Supported HR and recruitment processes while contributing to home health marketing campaigns I am committed to delivering exceptional results and am eager to contribute to your project’s success. Whether you need administrative support, healthcare coordination, HR assistance, or expert handling of legal documentation, I’m here to help. Let’s discuss how my skills and experience can benefit your project. Feel free to reach out to me for a consultation or to get started! Best regards, Marjorie Bajo

I am a versatile, detail-oriented General Virtual Assistant & Customer Service Specialist with proven experience supporting healthcare providers, executives, startups, and growing businesses across operations, administration, email and chat support, client relations, and back-office functions. With a strong background in customer service and administrative virtual assistance, I specialize in multi-channel support (email, chat, and phone), workflow optimization, and day-to-day operational support in fast-paced, remote environments. Throughout my career, I’ve worn many hats, including Medical Virtual Assistant (HIPAA Certified), Executive VA, Client Relations Manager, Customer Support Specialist, Hospitality Support Specialist, Trainer, and Social Media Admin, allowing me to adapt quickly and consistently deliver high-quality support. I take pride in being the dependable “go-to” professional who keeps inboxes organized, chats answered promptly, clients supported professionally, and operations running smoothly. I value clear communication, organization, and reliability, and I approach every task with care, accuracy, and attention to detail. Core Skills & Expertise • General Virtual Assistance • Customer Service (Email, Chat & Phone Support) • Inbox Management & Email Triage • Live Chat & Client Communication • Back-Office Operations & Process Improvement • Calendar, Task & Workflow Management • Client Relations & CRM Management • Healthcare Administration & Medical VA Support (HIPAA Certified) • Patient Coordination & Intake Support • Data Entry, Sourcing & Lead Generation • Hospitality & Booking Support • Social Media Administration • Training, SOP Creation & Team Support • Digital Marketing & Funnel Support (Basic) Tools & Platforms Communication & Support: Gmail, Outlook, Microsoft Teams, Slack, Telegram, WhatsApp, RingCentral, Line2, OpenPhone CRM & Operations: HubSpot, Salesforce, Freshsales, Freshcaller Productivity: Google Workspace, Microsoft SharePoint, Calendly, Loom Design & AI Tools: Canva, ChatGPT, Otter, Grammarly Tracking & Security: Hubstaff, Time Doctor, VPN, 1Password What I Bring I don’t just handle tasks, I support people and processes. My goal is to deliver responsive customer service, organized virtual support, and dependable back-office assistance that allows clients and teams to focus on growth. Whether you’re a small business owner, healthcare provider, or executive, I bring professionalism, consistency, and care to every interaction. Let’s connect! I’m always open to meaningful conversations and new opportunities.

Need a Reliable Support Partner? Hi, I’m Jenelle. I’m the person you turn to when you need someone who understands your needs and gets things done efficiently—without the stress. With 5 years of experience supporting healthcare practices, I’ve had the privilege of helping startups and small teams as an Executive Assistant, Project Manager, Medical VA, and Patient Care Coordinator. I’m here to support you so you can focus on what matters most—your patients and your practice. What I’m Good At (aka why you’ll want me on your team): Healthcare VA Work Familiar with Simple Practice, AdvancedMD, Practice Fusion, Athena Health, CollaborateMD, Practice Better, Office Ally, etc. I know my way around the systems that matter. Insurance, Prior Auths, Scheduling I’ve handled it all—quickly, accurately, and with zero need for micromanaging. Medical Docs & SOPs I organize chaos. I write things clearly. I catch the small stuff. Detail-Oriented but Chill Yes, I care about the little things. No, I don’t panic under pressure. Solid Communication Skills Fluent in English. Professional. Responsive. No ghosting here. Project Tools? Got 'Em Asana, Trello, ClickUp, Monday.com—whatever you’re using, I’ll blend right in. HIPAA Certified I take patient privacy seriously. Rest assured, I follow all necessary protocols to protect sensitive information. Practices I’ve Worked With: Foot Clinics I’ve assisted with appointment scheduling, patient intake, EHR management, insurance verification, and offering guidance on foot care treatments—always with a focus on patient comfort and care. Mental Health (Psychologists and Psychiatrists) I’ve helped manage patient appointments, ensured all records are in order, handled insurance verifications, and supported patients in coordinating therapy sessions—providing a calm, organized experience for both patients and providers. Weight Loss Programs I’ve supported patient intake, scheduling, progress tracking, and follow-ups, helping guide patients through their weight loss journey while making sure all necessary documentation and insurance processes are handled smoothly. Surgery Centers (Pre-Op Clearance Management) I’ve coordinated pre-op appointments, ensured documentation is complete, verified insurance coverage, and worked with surgical teams to make the process as seamless and stress-free as possible for patients. I’m not here to “save the day”—I’m here to make things easier for you and your patients, so you can focus on providing great care. If you need support, I’m here to help. Let’s chat.

Hi there! I’m a US Registered Nurse with combined 5 years of experience in hospital, home care and as a healthcare virtual assistant. I combine my knowledge and skills to deliver seamless, high-quality virtual patient care. I’m uniquely positioned to: ✔️Communicate empathetically with patients ✔️Accurately manage medical records and documentation ✔️Support telehealth operations ✔️Organize schedules and follow-ups ✔️Assist with patient education and creative content ✔️I’m comfortable using EMR/EHR platforms, HIPAA-compliant tools, and telehealth systems. I can also help with patient newsletters, health tips, or wellness content if your practice engages with clients online. Here’s how I can help you: ✔️Evaluate patient charts, treatment plans, and clinical documentation to ensure that services meet established medical necessity criteria ✔️Reviews care plans, data, and documentation to ensure compliance with standards and regulations. ✔️Patient communication via phone, email, or chat ✔️Appointment scheduling & calendar management ✔️EMR updates & documentation ✔️Insurance pre-checks & basic billing support ✔️Prescription refill coordination ✔️Creative support (patient materials, wellness content) I bring both clinical understanding and virtual assistant skills, plus a warm, professional tone that patients appreciate. Let’s work together to make your practice more efficient, organized, and patient-focused — even remotely. 🤍

I have been working for a nurse staffing agency for years now that provides LPNs, RNs, and CNAs or STNA's with shifts at various long-term care facilities. I am overall in charge of running the staffing agency. I am in charge of calling different facilities to be our clients; I am also recruiting nurses and caregivers and conducting interviews and the onboarding process. My main role here is as a staffing coordinator or scheduler. I communicate with the director of nursing, administrators, schedulers, or staffing coordinators of different healthcare facilities about their staffing needs. Assist nurses and caregivers with their schedules and timesheets, and make sure that we are able to meet the staffing needs of our partnered facilities. Recently, I held the position of HR Recruiter/Home Care Scheduler Admin, supporting a team that is involved in day-to-day operations activities, such as calling care staff and families to discuss assignments and schedules. The recruiting component of this job, which involves interviewing potential caregivers, is my priority task.  I am currently working in a psychiatric treatment program as a recruiter that requires an extensive knowledge in the medical or mental health space. I review resumes from job boards, screen and then call to talk to the candidates via zoom. Then I present qualified candidates to the directors for review and a full interview. I work closely with our HR director, Clinical Director and Program Director. I am recruiting Pharmacy Technicians, Direct support professionals, Associate or licensed therapist, Nurse Practitioners and Group counselors. I was also a telemarketer for years at a Hospice staffing agency. Prospection and winning leads are my top priorities. I am in charge of calling hospices, home health agencies, nursing homes, long-term care facilities, and rehabilitation centers to look for an administrator, case manager, HR director, scheduler, or DON to offer our services. I call these different healthcare facilities and make sure that they are able to sign contracts with us. Setting up appointments with our CEO and healthcare facility administrator is one of my jobs. I also call different hospitals, clinics, medical groups, and senior care facilities to ask for a patient referral for our hospice clients, as this is one of the services that we offer to them. I also received calls from our partnered hospices asking if they had staffing requests for continuous care, routine care, or regular visits. I took all the information from the patient and found coverage. An additional task I had was to process the onboarding of our nurses. Another job I have in the health industry, was working as a record retrieval specialist in a legal office. My job is to call different hospitals all over the U.S.A. to retrieve medical records for patients. With this type of job, I get to experience talking to the gatekeepers first, such as receptionists and secretaries, before I can talk to the right person. I am an experienced customer service representative as well who has handled calls for nine years. I do inbound and outbound calls and was trained in different lines of business.  I also worked as an outbound specialist for durable medical equipment; I called the Medicare insurance holder to convince them to avail themselves of medical braces that would be covered by their insurance.

Customer Support Specialist with 14+ years of experience helping customers, resolving issues, coordinating services, and delivering exceptional client experiences across healthcare, insurance, and administrative environments. My background includes customer support, intake coordination, client onboarding, healthcare operations, insurance claims, scheduling, CRM management, and administrative support. I specialize in helping organizations create a seamless experience for their customers while keeping operations organized and running smoothly behind the scenes. 📞 Customer Support & Client Experience I have extensive experience supporting clients through phone, email, chat, and text communication. My work includes client onboarding, intake coordination, appointment scheduling, insurance verification, issue resolution, referral management, and ongoing customer support. Currently, I work as a Referral & Community Outreach Coordinator for BayRidge Effective Therapy, where I support prospective and existing clients, coordinate scheduling, manage follow-up communications, maintain CRM records, and ensure clients receive timely and professional service. I regularly collaborate with clients, providers, and referral partners while managing multiple priorities in a fast-paced environment. My communication style is professional, personable, and solution-focused. I believe in building trust and creating a positive experience with every interaction. 🏥 Healthcare & Insurance Operations My healthcare background includes several years with Humana and Centene Corporation. At Humana, I worked in Clinical Services and as a Failed Claims Analyst, supporting members, researching claim denials, resolving complex insurance issues, and ensuring accurate claim resolution. At Centene Corporation, I processed prior authorizations and coverage determinations for Medicare and Medicaid members, requiring strong attention to detail, compliance, documentation, and time management. This experience has made me highly skilled at managing sensitive information, navigating complex processes, and maintaining accuracy under pressure. 💼 Administrative Support & Operations In addition to customer support, I provide administrative and operational support including scheduling, email management, calendar coordination, CRM updates, referral tracking, document management, lead follow-up, and workflow organization. I am highly organized and comfortable managing multiple priorities while maintaining professionalism, responsiveness, and attention to detail. ✅ Services I Can Support • Customer Support (Phone, Email & Chat) • Client Onboarding & Intake Coordination • Appointment Scheduling • CRM Management • Email Management • Calendar Management • Administrative Support • Data Entry & Documentation • Healthcare & Insurance Administration • Claims & Prior Authorization Support • Insurance Verification • Referral Coordination • Lead Follow-Up • Community Outreach & Relationship Management • Document & File Organization 📊 Results & Strengths ✔️ 14+ years of customer service and administrative experience ✔️ Extensive healthcare and insurance operations background ✔️ Strong client communication and relationship-building skills ✔️ Experienced managing high-volume workloads ✔️ HIPAA-compliant handling of sensitive information ✔️ Detail-oriented, organized, and dependable ✔️ Proactive problem solver with excellent follow-through 🛠️ Tools & Systems Salesforce • Zendesk • SimplePractice • Google Workspace • Microsoft Office • Outlook • Microsoft Teams • Slack • Calendly • CRM Platforms • EHR Systems If you're looking for a dependable Customer Support Specialist who can communicate professionally with clients, resolve issues efficiently, manage complex workflows, and provide exceptional service, I'd love to help. 📩 Send me a message to discuss how I can support your business.