Hire the Best HP Quality Center Specialists in Cairo, EG

Senior Automation Test Engineer, seeking a challenging opportunity in the field of software testing and quality control as part of a dynamic development team. Focused and detail-oriented offering good software testing experience and debugging mentality. Technical Skills / Technologies Used: - Static and Dynamic functional testing techniques. - Agile Methodology Experience - Java – JDBC – Maven – REST Assured - Python – Selenium – TestNG - HP Quality Center ALM (Application Life Management). - Core ALM (Configurations Management Tool). - JIRA – TFS. - IBM DOORS Requirement Management tool.

Iam a Customer Service/Technical Support specialist proficient in multilingual Tier 1 and Tier 2 assistance for diverse clients. Demonstrated excellence in Microsoft 365 troubleshooting, Google Workspace support, and Microsoft Intune / Entra ID / Azure consistently resolving 25-30 tickets daily while maintaining a user satisfaction rating above 95%. Skilled in AI prompt engineering and advanced technical tool utilization to optimize workflows in high-volume environments. Expert in problem-solving, ticket management, and multilingual communication (German, English, Arabic), delivering responsive and effective tech solutions. 💼 𝗞𝗲𝘆 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: - Troubleshooting PCs, Macs, and peripherals (printers, scanners, headsets) - Microsoft 365 support (Outlook, Teams, OneDrive) - Google Workspace troubleshooting including Gmail, Drive, Meet, and admin console support - Resetting passwords, account unlocks, and BitLocker key recovery - Support via ServiceNow with experience in Microsoft Intune, Active Directory, and Google Admin Console- End-to-end ticket management, including escalation when needed - AI prompt engineering including workflow optimization, knowledge base automation, and productivity improvement - Advanced use of AI tools including ChatGPT, Microsoft Copilot, and Eliza for technical support and business solutions Strengths and Skills: • Proficient in multilingual communication (German, English, Arabic) to support diverse clients. • Expertise in Microsoft 365 technical support (troubleshooting, advisory, and reactive solutions). • Strong problem-solving skills for complex IT issues with a customer-focused approach. • Quick response and resolution of technical challenges to ensure minimal downtime. - Consistently resolve 25–30 tickets per day - Maintained a 95%+ user satisfaction rating across all channels In my current role as a Service Desk Technician, I engage with a wide range of users — from startups to enterprise clients — and adapt to evolving tools and workflows with ease. My approach combines technical know-how with a people-first attitude, ensuring both speed and satisfaction in every interaction. I’m actively seeking a long-term, part-time opportunity to provide remote technical support and help businesses run smoothly. Let’s connect — I’d love to discuss how I can support your team.

6X Microsoft Certified: 1-Microsoft 365 Certified: Fundamentals 2-Teams Administrator Associate 3-Collaboration Communications Systems Engineer Associate. 4-Security, Compliance, and Identity Fundamentals 5-Information Protection and Compliance Administrator Associate 6-Identity and Access Administrator Associate Education: BSc in Aerospace, Aeronautical, and Astronautical Engineering, Cairo University. Additional Education: MBA, IU International University of Applied Sciences, Berlin, Germany. CORe (Credential of Readiness), Harvard Business School, USA.

As a Lead Software Quality Engineer for 12 years now my experience revolved around developing, establishing and maintaining quality methodologies, systems, and practices which meet requirements established by customers. Serves as a Quality representative to improve awareness, visibility, and communication on quality initiatives. Provides focused quality support within product development. my testing skills revolves around:- * Web apps and desktop apps testing * Functional manual testing * Usability testing * Database testing * ETL testing * API testing * Automation testing * Mobile testing * Integration testing * Regression testing * Cross browsing testing * A/B testing using Figpii and VWO tools * QA documentation (Test cases/Execution Reports) * Using different techniques in testing such as - Walk through the application (something more like inspection) and make sure that nothing cause an exception - Locating defects - Confirming tractability of relevant requirements - Checking for conformance to relevant standards and conventions - Error guessing - Boundary-value analysis - Equivalence partitioning * Review Requirements and System design * Create test plans and write testcases * Execute test cases with full execution reports * Bug reporting (detailed bug reporting include screenshots or video), experience in Jira * Estimate time/effort for many projects * Support Junior testers in testing(worked in teams) * Provide the customer with weekly status reports * Introduce new ways of testing applications * Knowledge with the following tools: Quality center, Jira, silk central, apptest