Certified Atlassian professional with 15+ years of experience designing, administering, and optimizing Atlassian Cloud environments, including Jira, Jira Service Management (JSM), and Confluence. I help organizations streamline service delivery, improve team collaboration, and implement scalable governance across enterprise Atlassian platforms.
My expertise includes JSM implementation, workflow design, automation, permissions and security management, asset and CMDB configuration, knowledge management, and platform governance. I have successfully delivered end-to-end ITSM and ESM solutions, modernized help desks, and integrated Jira with third-party applications such as Salesforce, Slack, Microsoft Teams, and other enterprise systems.
I specialize in AI-driven automation using Atlassian Intelligence, Rovo, Jira Automation, and Agentic AI solutions to reduce manual effort, improve productivity, and enhance service experiences.
Core Expertise:
Jira & Jira Service Management Administration
Atlassian Cloud Migrations and Governance
Workflow Design and Process Optimization
Jira Automation & AI-Powered Workflows
Atlassian Intelligence and Rovo
Confluence Administration and Knowledge Management
ITSM / ESM Implementation and Best Practices
Marketplace Apps Integration (Appfire, ScriptRunner, Insight/Assets)
Custom Dashboards, Reporting, and JQL
Third-Party Integrations and Enterprise Support
I am committed to delivering scalable, secure, and business-aligned Atlassian solutions that drive operational efficiency and exceptional user experiences.
Jira
Project Management
Customer Relationship Management
CRM Software
Automation
Zapier
Administrative Support
CRM Automation
Project Workflows
API
Digital Project Management
Configuration Management
Atlassian Confluence
Cloud Migration
Jonathan G.
Cypress, California
$125/hr
4.9
51 jobs
Technical AI Program Lead & Product Manager (Expert-Vetted, Top 1%) who turns founder vision into shipped, production AI — not slideware. Ex-Tesla and Experian, with $400K+ earned and 100% Job Success across 45+ Upwork engagements.
What I actually do:
- Orchestrate multi-model AI — design and build agentic workflows across Claude, GPT, and Gemini, including MCP-based tool/context setups. Hands-on where it counts, and I direct engineering for the rest.
- Wire AI into your real stack — connect models to live business data and systems (CRM/Salesforce, cloud, internal APIs) so outputs are grounded, not generic.
- Build with governance in mind — SOC 2 / RBAC-aware deployments, sensible data boundaries, and controls to keep shadow AI in check.
- Own delivery end-to-end — scope, sequence, and ship with real PM rigor (Agile/Scrum) so AI initiatives reach production and stay maintainable.
Tools & stack: Claude, GPT, Gemini, MCP, Jira, Linear, HubSpot, AWS, and modern web stacks (React, Node.js, Python).
Track record:
- $400K+ earned on Upwork across 45+ engagements, 100% Job Success
- $10M+ in client ARR influenced; 200+ complex projects shipped across e-commerce, healthcare, and logistics
- Long-term, repeat client partnerships
If you need someone who speaks both founder and engineer and can take an AI initiative from idea to production, let's talk.
Also available for full-stack delivery — web & mobile app development, Amazon Seller Central, Shopify, WooCommerce, and WordPress — plus data & BI (Power BI dashboards & reporting) and digital transformation consulting, solo or with my NinjaDev team. Whether you need a senior AI/product lead or an end-to-end build, reach out and let's talk.
Jira
Agile Software Development
Product Management
Agile Project Management
Program Management
Product Development
Generative AI
Project Management
Technical Project Management
Scrum
Kanban Methodology
Product Strategy
Stakeholder Management
Artificial Intelligence
Prompt Engineering
API Integration
AI Agent Development
Mihai V.
San Diego, California
$75/hr
5.0
5 jobs
I design and build production-grade security systems for companies that need to secure cloud infrastructure, pass audits, and operate in regulated environments.
Most teams don’t have a security tool problem.
They have an architecture, integration, and execution problem.
That’s where I come in.
What I Do
I help startups and enterprise teams move from:
❌ fragmented tools and partial controls
❌ audit delays and failing security reviews
❌ reactive fixes and security debt
→ to
✅ engineered, scalable security architecture
✅ audit-ready, continuously compliant environments
✅ automated, integrated security operations
Core Expertise
Cloud Security & Cryptography
• Multi-cloud security architecture (AWS, Azure, GCP)
• TLS PKI systems with automated certificate lifecycle (IaC + CI/CD)
• Encryption architecture (CMEK, KMS, data masking, data protection)
• Cryptographic hardening aligned with FIPS and modern standards
• DNS security, network isolation, and zero-trust patterns
Identity & Access Management
• SSO (SAML, OIDC), enterprise identity federation
• RBAC and least-privilege system design at scale
• SCIM provisioning and identity lifecycle automation
• Integration with enterprise IdPs (PingFederate, Azure AD, Okta)
• Cross-account and multi-environment access control
Compliance & Audit Readiness
• SOC 2, ISO 27001, PCI DSS, HIPAA, FedRAMP-aligned environments
• End-to-end delivery: gap assessment → implementation → audit support
• Control design, remediation, and evidence automation (Vanta, Drata, custom pipelines)
• Continuous compliance monitoring vs point-in-time audits
• Closing audit findings fast (not just identifying them)
Security Engineering & Incident Response
• CI/CD security (SAST, DAST, IaC scanning, secret management)
• Vulnerability management with automated remediation workflows
• Cloud misconfiguration detection (CIS benchmarks, runtime analysis)
• Secure system design across infrastructure and application layers
• Incident response, forensics support, and system hardening
AI-Driven Security
I don’t just integrate tools — I design security platforms.
I have built and architected multi-agent AI-driven cybersecurity systems combining:
• Cloud security analysis (AWS integrations, IAM analysis, misconfiguration detection)
• Offensive security (recon, exploitation, privilege escalation simulation)
• Vulnerability management (SAST, DAST, fuzzing, CI/CD integration)
• SOC automation (SIEM/SOAR integrations, alert enrichment, playbooks)
• Forensics and incident investigation workflows
• Compliance reporting mapped to frameworks (SOC 2, ISO 27001, PCI, HIPAA)
Key capabilities:
• Multi-agent orchestration and communication
• Automated remediation workflows
• MITRE ATT&CK mapping and executive reporting
• API-driven integrations across security tooling ecosystem
• Role-based access for security, DevOps, and compliance teams
This enables:
→ Continuous security instead of periodic assessments
→ 80% reduction in manual security effort
→ Faster audit readiness and real-time visibility
How I Work
• Engineering-first — I build and implement, not just advise
• Work directly in production systems (cloud, identity, pipelines)
• Design for real audit constraints, not theoretical compliance
• Fast execution, clear communication, and ownership
Typical Clients
• SaaS companies preparing for SOC 2 / ISO 27001 / HIPAA
• Cloud-native platforms handling sensitive or regulated data
• Startups entering enterprise sales with security blockers
• Organizations with fragmented security tools that don’t work together
Important
I’m not a fit for checklist-based security or surface-level audits.
If you need:
• real security architecture
• working implementations
• systems that pass audits and hold up in production
- we’ll work well together.
Artificial Intelligence
Cybersecurity Tool
NIST Cybersecurity Framework
FedRAMP
PCI DSS
Cryptography
Information Security Threat Mitigation
Software
Linux
macOS
Security Engineering
Cloud Security
Metasploit
Software Architecture
Software Architecture & Design
Jaya S.
Alamo, California
$60/hr
5.0
2 jobs
With over 12 years of experience in software engineering and project management, I have delivered high-quality technical solutions, managed complex projects, and collaborated effectively with diverse stakeholders. I have skills and experience in engineering best practices, scalable solutions, development, procurement, quality assurance, Jira Service Desk and databases.
I am passionate about technology and people and seek to create innovative products that solve real-world problems and enhance user satisfaction. I have domain expertise in web services, applications, and healthcare IT. I completed Executive Product Management Program at UC Berkeley Haas School of Business to advance my skills and knowledge in product management, and to pursue my career goals in the field.
SKILLS JIRA, JavaScript, Project Management
React, Node.js, Express, Technical Analysis
Ruby, Rails, Python Business Analysis
Oracle, PL/SQL, PostgreSQL, Stakeholder Relations
MongoDB, Informix, Timescale Budgeting
Apache Drill, Spark, Clarify, Web Application Development
Jira
Docker
Ruby on Rails
PostgreSQL
GraphQL
Database Management System
JavaScript
React
Heroku
Agile Project Management
Agile Software Development
Aishwarya C.
Fremont, California
$30/hr
4.7
40 jobs
Experienced QA Engineer | Manual & Automation Testing | Selenium, Playwright | API & Web/Mobile QA Specialist
I’m a professional Quality Assurance Engineer with proven experience in both manual and automated testing across web, mobile, and API domains. I help startups and established tech teams deliver high-quality, bug-free software that users love. I have my own testing devices.
With hands-on expertise in writing comprehensive test plans, designing and writing test cases/scripts, and building robust automation frameworks, I ensure every release meets the highest standards of performance and reliability.
What I Do Best
Manual QA Testing (Functional, Regression, Smoke, UAT)
Automation Testing using Selenium, Cypress, Playwright
API Testing & Automation (Postman, REST APIs)
Cross-Browser & Cross-Device Testing
Test Case Design, Execution & Bug Reporting
CI/CD Integration of Test Suites (GitHub Actions, Jenkins)
Test Documentation & Detailed QA Reports
Tools & Technologies I Work With
Automation: Selenium WebDriver, Playwright
Languages: Java, JavaScript
API Testing: Postman, REST APIs
Test Management: Jira, TestRail
Version Control: Git & GitHub
Platforms: Web, Android, iOS (mobile device testing)
Along with my QA experience, I have frontend development skills in
Angular
React.js
HTML
CSS
Javascript
Responsive Web Design.
I can create and modify user interfaces, work with existing web pages, idenify and fix basic UI issues and ensure websites are responsive and user friendly across different browsers and devices.
Why Clients Choose Me
Strong analytical skills and meticulous attention to detail
Client-first approach — clear communication, fast responses
Thorough defect reporting with reproducible steps
Ability to quickly join ongoing projects and deliver immediate value
Flexible engagement — hourly or milestone-based
Proven track record of successful deliverables
Let’s work together to make your applications more stable, scalable, and ready for production!
Message me now to discuss your project goals and timelines.
Knowledge of Software testing methodologies.
• Designing test plans, writing test cases/scripts
• Functional, Integration, Regression, User acceptance, Performance, Load testing.
• Automate Web application using Selenium with Java
• TestNG framework
Jira
Manual Testing
Functional Testing
Integration Testing
Jenkins
Cross-Browser Testing
TestNG
Selenium
SQL
Apache Maven
Selenium WebDriver
Data Analysis
Kashif J.
Lake Forest, California
$40/hr
5.0
3 jobs
With over 19 years of experience in the IT industry, I specialize in Agile Project Management, Mult-Cloud Solutions, DevOps/DevSecOps, Application Development, and Information Security. My expertise lies in delivering high-quality IT projects on time and within budget while achieving exceptional results for my clients.
What I Offer:
1) Agile Project Management
--------------------------------------
1- Leading and optimizing Scrum workflows, sprints, and agile ceremonies
2- Building strong stakeholder relationships and proactively managing project risks
3- Ensuring seamless project execution with a focus on efficiency and client success
2) Cloud Solutions & DevOps/DevSecOps Architecture
---------------------------------------------------------------------
1- Designing and implementing multi-cloud strategies using AWS, Azure, and Google Cloud, ensuring scalability, security, and compliance.
2- Migrating applications to cloud environments with precision, minimal downtime, and adherence to DevSecOps best practices.
3- Hands-on expertise in AWS and Azure, delivering cloud architecture, implementing DevSecOps pipelines, and conducting technical training to optimize deployment security.
4- Integrating DevSecOps tools like Terraform, Ansible, and Azure DevOps Pipelines for secure, automated infrastructure and code delivery.
5- Embedding security as code in CI/CD pipelines to enhance application security and ensure compliance with industry standards like HIPAA, PCI-DSS, and ISO 27001.
3) Information Security
-------------------------------
1- Conducting vulnerability assessments and penetration testing to safeguard systems
2- Developing robust cybersecurity policies and ensuring regulatory compliance (e.g., HIPAA, PCI-DSS)
3- Implementing best practices for secure and resilient IT infrastructures
4) Application Development
--------------------------------------
1- Developing enterprise-grade applications (.NET MVC, .NET Core, etc.)
2- Creating dynamic web applications (PHP, WordPress, Laravel, etc.)
3- Building and integrating e-commerce platforms with Shopify, WooCommerce, and custom APIs
Why Work With Me?
------------------------------
1- Proven track record in program and project management, with expertise in delivering complex IT solutions
2- Extensive knowledge in multi-cloud computing, DevOps/DevSecOps automation, and digital transformation
3- A client-focused approach that prioritizes business goals, scalability, and cost optimization
Let’s collaborate on your next project! Whether it’s multi-cloud migration, DevOps/DevSecOps implementation, or secure application development, I’m here to help you achieve success and drive your business forward.
Jira
Status Reports
Project Plans
Project Timelines
Business Analysis
Project Delivery
Technical Project Management
Cloud Architecture
Software Documentation
Project Scheduling
Presentations
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