Hire the Best Kony Specialists

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Jennifer S.

Cabanatuan City, Philippines

$8/hr
5.0
7 jobs

Five years of extensive customer service experience with Amazon.com and United Parcel Service, providing phone, chat, and email support to customers. Excellent interpersonal skills. Have worked in two high-volume call centers, and with a third-party logistics broker remotely. Can speak the Japanese language and can read and write Hiragana, Katakana and some Kanji.

  • English to Japanese Translation
  • Label & Packaging Design
  • Data Logistics
  • Logistics Management
  • Customer Retention
  • Customer Support
  • English to Polish Translation
  • Sales
  • Wix SEO Wiz
  • English to Arabic Translation
  • Translation
  • Proofreading
Vladyslav P.

Warsaw, Poland

$6/hr
5.0
2 jobs

Guest Communication and Reservations Specialist helping property managers deliver smooth guest experiences. I have experience managing 85 short-term rental properties, including guest communication, booking coordination, calendar management, and daily operational support. I help manage guest communication, reservations, and resolve issues quickly to ensure a smooth experience from booking to check out. My skills include: - Guest communication and customer support (chat and email) - Reservation management and calendar coordination - Handling cancellations, modifications, and refunds - Problem solving - Administrative support and data entry I am organized, reliable, and able to handle high volumes of guest messages while maintaining fast response times and high guest satisfaction. Languages: English (conversational, strong written communication), Polish, Russian, Ukrainian. My goal is to reduce your workload, improve guest satisfaction, and help your rental business run smoothly.

  • Customer Support
  • Email Communication
  • Online Chat Support
  • Data Entry
  • Calendar Management
  • Administrative Support
  • Microsoft Excel
  • Google Sheets
  • Virtual Assistance
Buhlebenkosi N G.

Harare, Zimbabwe

$5/hr
5.0
6 jobs

In my recent role, I provided Customer Support, Live Chat, and Email Support for Ironclad Fitness, an online coaching platform, reducing response times from 24 hours to under 2 hours and contributing to a 19% increase in client retention. I help businesses manage customer service, support tickets, CRM updates, customer accounts, and inquiries while providing fast, professional, and empathetic assistance. I have experience using Zendesk, Gorgias, Freshdesk, Live Chat, Microsoft Outlook, Excel, Google Sheets, and Microsoft Office. My strengths include customer service, problem-solving, data entry, administrative support, attention to detail, and clear communication.

  • Customer Support
  • Customer Service
  • Email Support
  • Online Chat Support
  • Customer Satisfaction
  • LiveAgent
  • Order Processing
  • Administrative Support
  • Professional Tone
  • Data Entry
  • Virtual Assistance
  • Microsoft Excel
  • Google Docs
  • Microsoft Office
  • Problem Resolution
  • Account Management
  • Zendesk
  • Freshdesk
  • HubSpot
  • Ticketing System
James Brian C.

Davao, Philippines

$5/hr
5.0
1 jobs

I am here to excel and contribute to the success of your business! I started in customer service in 2016 and went fully remote in 2022. Since then I've worked with US-based businesses in e-commerce and roadside services — handling operations, back office, and customer support without needing hand-holding. What I work with: What I bring: E-commerce — Shopify, orders, disputes, tracking, customer support Customer Experience — voice, chat, email | escalations, retention, resolution I take ownership, communicate clearly, and show up consistently. If you need someone dependable for the long haul — I'm your person.

  • Order Tracking
  • Email Support
  • Order Fulfillment
  • Customer Support
  • Zendesk
  • Invoicing
  • Canva
  • Live Chat Software
  • Slack
  • Salesforce
  • Email Marketing
  • ChatGPT
  • Customer Service
  • Product Listings
  • Purchase Orders
Rejoice L.

Cebu City, Philippines

$6/hr
5.0
3 jobs

Dedicated Customer Service Specialist with over 5 years of experience delivering top-tier support across phone, email, and chat platforms. Proven ability to resolve issues efficiently, build strong customer relationships, and consistently exceed satisfaction targets. Skilled in handling high-volume inquiries, using tools like Zendesk, Shopify, and Meta Business. Committed to providing a seamless and positive customer experience in every interaction.

  • Virtual Assistance
  • Data Entry
  • Customer Care
  • Customer Service
  • Social Media Engagement
  • Email
  • Phone Support
  • Email Support
  • Online Chat Support
  • Shopify
  • Zendesk
  • Ecommerce
  • Administrative Support
ANNA S.

Puck, Poland

$35/hr
5.0
2 jobs

Hi, I am Anna, a Polish Market Specialist helping international companies grow their presence in Poland Over the past few years, I have worked across outreach, Digital PR, SEO, recruitment and business development, helping businesses connect with the right people and opportunities in the Polish market. What I can help with: • Recruitment and talent sourcing in Poland • LinkedIn outreach and lead generation • Digital PR and media outreach • Partnership and relationship building • Market research and competitor analysis • SEO, link building, and content promotion • Polish localization and market entry support I combine strategy with hands-on execution, so you don't need multiple freelancers to manage different parts of your project. Whether you're looking to hire employees, find local partners, build brand awareness, or expand your business in Poland, I can help you achieve your goals efficiently and professionally. Let's discuss how I can support your project.

  • Social Media Marketing
  • Search Engine Optimization
  • Social Media Management
  • Sales & Marketing
  • Market Segmentation Research
  • Market Planning
  • Sales & Marketing Collateral
  • Sales
  • Social Media Plugin
  • Marketing Plugin

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Don't just take our word for it

What does a Kony specialist do?

A Kony specialist builds omni-channel mobile applications by connecting front-end interfaces in Kony Visualizer to back-end systems through Kony Fabric or MobileFabric. This role bridges the gap between user interface design and complex server-side logic, ensuring that apps function smoothly across different devices while maintaining secure data connections. The developer configures identity services, manages integration workflows, and orchestrates multiple API calls into single endpoints for efficient client consumption. By handling both the visual construction of app screens and the technical setup of service orchestration, this professional delivers fully functional digital experiences that rely on robust back-end infrastructure.

  • Design and implement app screens and business logic within Kony Visualizer, adding widgets, reusable components, and API bindings to create responsive interfaces for multiple digital channels. The specialist debugs and deploys these front-end elements to ensure they render correctly on target devices while maintaining consistent performance standards.
  • Configure identity and integration services in the Kony Fabric or MobileFabric console to enable secure user authentication against back-end sources. This work involves setting up object services, defining data models from back-end endpoints, and binding these models to the Visualizer front-end so the app can access necessary data securely.
  • Create and manage orchestration workflows that coordinate multiple service calls into composite, sequential, or concurrent executions, allowing client apps to retrieve aggregated results through a single API request. The specialist implements MobileFabric SDK flows in client application code to initialize sessions, authenticate users, and invoke these configured integration services for reliable data access.

How to hire a Kony specialist on Upwork

Step 1: Post a job

Define your omni-channel app requirements clearly to attract qualified developers. Use the Job Post Generator powered by Uma™, Upwork's Mindful AI to draft a precise description. Describe your needs in a few sentences and Uma drafts a job post for the role. You can write a new post, update a saved draft, or reuse an existing post.

  • Specify whether the work involves Kony Visualizer front-end design or Kony Fabric back-end integration.
  • List required SDK experience for client platforms that must invoke configured services.
  • Clarify if the project needs identity configuration or complex service orchestration workflows.

Step 2: Evaluate candidates

Review portfolios for evidence of deployed mobile apps and configured back-end services. Uma can run instant video interviews and build shortlists with side-by-side comparisons. Look for specific deliverables that match your technical stack.

  • Check for screenshots or demos of apps built with Kony Visualizer widgets and business logic.
  • Verify experience configuring identity services so users authenticate against back-end sources.
  • Confirm ability to create composite services that coordinate multiple API calls into one execution.

Step 3: Interview your top choices

Discuss technical approaches to data modeling and service invocation. Interviews can be scheduled and conducted within Upwork Messages with an immediate transcript and summary after each one. Focus on their problem-solving process for integration challenges.

  • Ask how they generate object models from back-end services and bind them to the front end.
  • Request examples of debugging deployment issues within the Kony console environment.
  • Discuss strategies for managing concurrent service execution in orchestration workflows.

Step 4: Agree on scope and begin work

Set clear milestones for app design, service configuration, and SDK implementation. Use Upwork Messages and the contract workroom for communication and project management, plus identity verification, payment protection, hourly tracking, and project funds for security.

  • Define deliverables such as configured Kony Fabric services and implemented Visualizer screens.
  • Establish checkpoints for testing MobileFabric SDK flows and authentication mechanisms.
  • Agree on criteria for accepting orchestrated services and final app deployment artifacts.

Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this article. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyze and determine the tools or services that would best fit their specific needs and situation.

The rates and information provided in this article are based on current data and industry sources available at the time of publication. Freelance rates can vary depending on factors such as experience, location, project scope, and market conditions. Readers are encouraged to conduct their own research to confirm current rates and trends, as this information may change over time.

How much does hiring a Kony specialist cost?

$500-$1,500 per project is a typical range for focused Kony specialist work. Final pricing depends on scope, technical complexity, required integrations, source-material quality, revision needs, and the freelancer's experience level.

Front-end screen design

$500-$1,200/project

Entry-level to mid-level
  • App screens built in Kony Visualizer with widgets
  • Business logic attached to UI components
  • Validation results from deployment tests

Identity configuration

$1,200-$2,500/project

Mid-level
  • Configured identity services in Kony Fabric console
  • Mapped authentication sources to app users
  • Verification of login flows and access controls

Service orchestration

$2,500-$4,500/project

Mid-level to senior-level
  • Composite service execution paths defined
  • Single endpoint coordinating multiple back-end calls
  • Documentation of service dependencies and outputs

SDK integration

$4,500-$7,000/project

Senior-level
  • App modules invoking Fabric services via SDKs
  • Object models linked to front-end views
  • Settings for offline data synchronization

Full omni-channel build

$7,000-$12,000/project

Expert-level
  • Deployed application across targeted digital channels
  • Complete Fabric identity and integration suite
  • Source code and configuration documentation

Frequently asked questions

Is hiring a Kony specialist worth it?

For most businesses, yes: hiring a Kony specialist is worthwhile. These developers build omni-channel mobile apps using Kony Visualizer and connect them to back-end systems through Kony Fabric. You gain a single point of contact for both front-end design and complex service orchestration.

How do I evaluate Kony specialist candidates?

Look for candidates who demonstrate specific experience configuring identity and integration services within the Kony MobileFabric console. Ask them to describe how they orchestrated composite services to aggregate data from multiple back-end sources into a single API call for the client app.

What is the difference between Kony Visualizer and Kony Fabric?

Kony Visualizer is the tool used to design app screens and implement front-end business logic for various digital channels. Kony Fabric handles the back-end work, including identity management, service integration, and data orchestration.

Can a Kony specialist integrate existing back-end systems?

Yes, a Kony specialist configures integration services in Kony Fabric to connect your app with existing databases or APIs. They generate object models from these back-end services and bind them to the Visualizer front-end for seamless data access.