Hire the Best mHelpDesk Specialists

Hello, Thanks for visiting my profile. This is Abid Ur Rehman, a certified Asterisk Developer DCAP, VoIP Consultant, VICIDial, FreePBX SCE, 3CX v18 and v20 Certified Advanced Engineer, Elastix ECE, GoAutoDial, The SIP School SSCA, PBXWare, A2Billing, FreeSWITCH, Twilio, FusionPBX, ASTPP, Network CCNA, Windows Servers MCSE, and Linux RHCE certified expert. I graduated with a BS in Telecommunication and an MSc in Telecommunication Networks. Having over 13 years of VoIP/Linux/IT/network planning, design, development, deployment, optimization, administration, and support experience in top-notch organizations such as Telappliant Ltd., Cybergen, SCB Global, Dialer360, and Primo Dialer. Skills and Certification: IP PBX: 3CX, Asterisk, FreePBX, Elastix, PBXware MT, FreeSWITCH, FusionPBX, Issabel, VoIPOffice AI Agents/Integration: ElevenLabs, Vapi SMS Blast/Broadcast using SignalWire, VoIP.ms, Telnyx, Anveo, Bandwidth.com, Plivo, Skyetel, Twilio, VoxTelesys, BulkSolutions, Flowroute, Intelepeer, and BulkVS Telecom Billing: A2Billing, ASTPP, VOS3000, and Magnus Billing. Dialer: VoiceBroadcast, VICIDial, GoAutoDial, VICIBox Multi-Server Clustering, Dialer360, Primo Dialer IP Phones: Aastra, AND phone, Algo, AudioCodes, Cisco, Cisco/Linksys, CloudTC, Cortelco, CyberData, Digium, H-Tek, Incom, Intelbras, Konftel, Mocet, Norphonic, Obihai, Panasonic, Patton, Phoenix Audio, Polycom, Snom, Thomson, Unidata, Uniden, VTech, Xorcom, Yealink, Yealink/Dreamwave IP PBX (hardware): Sangoma PBXact UC / FreePBX, Elastix IP PBX, Grandstream UCM, Yeaster S-series, Renegadepbx-1U-Appliance-with-FreePBX, Patton's gateways VoIP Providers: USA and Canada: Twilio, VoIP.ms, Switch2VOIP, SignalWire, Anveo, Alcazarnetwork, voxbeam, Telus, RingCentral, Call Centric, Voyant (Vitelity), Nextiva, bandwidth.com, Altotelecom, FlowRoute, QuestBlue, sip.us, DIDLogic, Nexmo, Plivo, siptrunk.com, Telnyx, IDTExpress, Zadarna SMS and Bulk SMS: I can write code for you to send and receive SMS using any Asterisk and FreeSWITCH server and through popular providers like Telnyx, Twilio, Bandwidth.com, VoIP.ms, and SignalWire. For bulk SMS, I can set up a code with the front end for sending bulk SMS from a CSV . UK: Fuse 2, BT, VoIPTalk, DrayTEL, Telappliant, Gamma, sipgate, VoIPFone, VoiceFlex, Voicehost, Brightstar, Yellowgrid, Gradwell, T4com Ltd, Voxbeam, and Spitfire Linux Distros: CentOS, Redhat EL, Ubuntu, OpenSUSE, Debian, Back Track (Kali Linux) Windows machines: Windows Server 2012 and 2016, Windows Desktop 11, 10, 8, 7, and XP. Cloud Platforms: AWS EC2 and LightSail, GCP, Vultr, BlueHost, HostGear, Hetzner, and Digital Ocean Coding: PHP, MySQL, Lua, XML, JSON, HTML I would be very happy to assist start-ups as well as SMEs in achieving their goals and business objectives. Thank you!!

Services 🔧 Website & Application Migration * Website migration with zero or minimal downtime * CMS migration: WordPress, Joomla, OpenCart, Drupal, Bitrix * Fixing websites after failed or broken migrations * Domain, DNS, email migration 🚀 Server Setup & Administration * VPS / VDS server setup and administration * Nginx, Apache, PHP, MySQL, SSH * Server optimization and tuning * Error fixing (502 / 504 / 500, database issues) ☁️ Cloud & Hosting Platforms * Hetzner * DigitalOcean * AWS (EC2) 🧩 Laravel Deployment * Laravel application deployment on VPS / cloud * Environment configuration * Queue, cron, storage, permissions setup 📧 Mail Server Setup & Administration * Postfix, Exim, Dovecot * PostfixAdmin * Webmail panels: SquirrelMail, Roundcube * DNS / SPF / DKIM / DMARC configuration * Troubleshooting delivery issues 🔐 Security & Stability * Malware and virus removal (websites & servers) * Server hardening (firewall, fail2ban) * Cloudflare setup & optimization * SSL certificates installation * HTTPS migration * Backups configuration 🛠 Control Panels * HestiaCP, ISPmanager, cPanel, VestaCP, BrainyCP, * FastPanel, CyberPanel and others 🔹 Why clients choose me ✔ 17+ years of real production experience ✔ Careful migration without data loss ✔ Clear communication and fast response ✔ Focus on stability, security, and result ✔ Cloudflare expertise for protection and speed ✔ Full mail server setup & troubleshooting ✔ Available for ongoing server support

About Me I am an experienced professional with over 4 years of expertise in web hosting, email marketing, cloud computing, and DevOps. I am proficient in managing diverse cloud platforms like AWS, Azure, and GCP. Additionally, I have in-depth knowledge of containerization and automation tools, including Docker, Ansible, Terraform, and Jenkins. I specialize in web hosting for platforms like WordPress, Core PHP, Laravel, Magento, Node.js, and React.js, along with comprehensive expertise in server management and email marketing solutions. I have a proven track record in managing diverse hosting environments, configuring email marketing tools, and optimizing cloud infrastructure. Additionally, I lead a dedicated team that excels in delivering web development and SEO/digital marketing solutions tailored to client needs. Core Expertise Web Hosting and Server Management: Proficient in managing all server types: Dedicated, VPS, Shared, Cloud Servers. Skilled in control panel management: WHM/cPanel, Plesk, CWP, Virtualmin, Hestia, etc. Server Setup, Monitoring, and Backup Management. Website Migration and SSL Installation. Email Marketing: Extensive experience with SMTP servers: Postfix, PowerMTA, Exim, G Suite, Office 365, and third-party providers like SendGrid, SendinBlue, Elastic Email, AWS SES, Zimbra, etc. Expertise in email campaign management tools: Mailwizz, Interspire, Mautic, Acelle, Mumara, etc. Cloud and DevOps: Skilled in deploying and managing cloud solutions on AWS, Azure, and GCP. Proficiency in Docker, Ansible, Terraform, and Jenkins for automation and orchestration. Services Offered: Server-Related Tasks: Web Hosting Email Marketing Cloud Services DevOps Linux/Windows Server Management Web Development Services: WordPress Laravel PHP Node.js Magento SEO and Digital Marketing Services: Search Engine Optimization (SEO) Social Media Optimization (SMO) Content Creation and Marketing Blogging and Revenue Optimization Private Blog Network (PBN) Building and Link Networks Search Engine Algorithm Analysis Lead Generation and Sales Funnels Email Marketing, Outreach, and Networking CMS-Based Web Design PPC, CPM, CPL, CPI, CPA Advertising Tools Online Display Advertising Online Reputation Management (ORM) Affiliate Marketing Web Data Analytics Video and YouTube Marketing Why Choose Us? I lead a team of skilled professionals capable of delivering end-to-end solutions for web development, server management, email marketing, and digital marketing. Together, we ensure high-quality services that cater to your business needs and drive growth.

Most businesses are leaking revenue because their infrastructure is held together by "digital duct tape." If your CRM is a mess, your workflows are breaking, or you’re still doing manual data entry between apps, you need a Systems Engineer. ​I build the technical engine that allows your business to run without constant human intervention. Whether it's architecting a complex GoHighLevel ecosystem from scratch or building custom full-stack applications to extend your capabilities, I ensure your technology works for you, not the other way around. ​How I can help your business: ​Engineering your GHL Ecosystem: I handle the technical "headaches" that others avoid. From A2P 10DLC compliance and custom domain mapping to complex email SMTP/API setups and Social Planner architecture. Your CRM will be a clean, high-performance environment, not a graveyard of unfinished workflows. ​Custom App & Web Development: I build high-converting funnels, corporate websites, and specialized web applications using Bolt, Replit, and Lovable. If you have a web platform that needs to live on your clients' phones, I can convert your project into a native-like mobile application. ​Advanced Automation & API Bridges: I connect the dots between your tools using Base44, Make, and custom Webhooks. I specialize in creating "Speed to Lead" systems where data flows instantly and accurately across your entire stack. Zero manual work required. ​AI Logic & Chatbots: I deploy intelligent AI agents that don’t just "chat," but actually qualify users and trigger complex backend logic, ensuring your CRM stays updated and your sales team only talks to qualified prospects. ​Scalable Tech Infrastructure: I set up the tracking, pixels, and conversion APIs needed for your paid media to scale. You get a technical foundation that is built for growth, not just for today. ​Why work with me? ​I don’t follow a "to-do" list; I analyze your business logic and identify where the friction is. I speak fluent English and understand that every line of code or automation I write must have a clear purpose: increasing your efficiency and ROI. ​I’m not here to "try" things. I’m here to build systems that work, using a professional tech stack (Supabase, Bolt, Replit, Base44) that puts you ahead of 99% of your competitors who are still stuck using basic templates. ​Technical Capabilities & Tools: ​CRM Engineering: GoHighLevel (A-Z technical setup, Snapshots, Pipelines). ​Development: Bolt.new, Replit (hosting & custom scripts), Lovable (Web-to-Mobile conversion). ​Data & APIs: Base44, Make, Zapier, Webhooks, API Integrations. ​Infrastructure: A2P 10DLC, Domain Management, SMTP/API Email logic. ​What we can achieve together: ​Transform your manual sales process into an autonomous revenue engine. ​Eliminate data silos by building custom API bridges between your platforms. ​Launch high-performance web apps and mobile-accessible tools for your clients. ​Ensure 100% data integrity and real-time tracking across your entire funnel. ​If you are ready to move away from "manual hustle" and want your systems built to professional engineering standards, let's talk.

I have 20+ years of experience in the development and management of online platforms. My main speciality is in community forum platforms such as vBulletin, Xenforo, IPB (Invision Power Board,) Xenforo, phpBB and MyBB. I also have extensive experience in the development and management of CMS platforms such as Wordpress and Joomla. My clients have ranged from sites with over 28,000 daily viewers to private community sites of under 25 registered users. Tasks I often undertake range for daily maintenance, software upgrades, bespoke plugins, malware removal, platform migration, hosting migration and server management. I also have a strong background in the online gaming scene. I worked for the online game planetarion.com for 8 years. In that time I undertook a number of roles in the company which included Public Relations, Support, Game development, Testing and Newsletter Editor. I then spent over 4 years working for playSocial, a developer of Social Games on the Facebook platform. I was initially hired in a customer support role but this quickly expanded into a Community Manager role where I was responsible for handling Support (Providing it directly but also building a support team), Managing the vBulletin based Support Forums (Configuring, Maintain and enhancing) and developing bespoke support tools. With the launch of their second game, my duties were expanded further and I was appointed Quality Assurance Manager. Some of my responsibilities included investigating issues with the games, providing the coders with detailed reports, testing new features, building test teams, developing test plans and collating tester feedback.

Having worked in technical support, customer service, and virtual assistance for eight years, I assist companies in providing smooth support experiences that increase uptime, client retention, and satisfaction. I have experience working with software, SaaS, telecom, and e-commerce companies. resolving intricate technical problems, optimizing client communications, and maintaining seamless operations. I have continuously maintained my Top Rated status on Upwork while working with teams from both domestic and foreign clients. How Can I Assist You: Technical troubleshooting (software, antivirus, routers, phones, printers, connectivity, and blue screen errors) Tools for CRM and ticketing (Zendesk, Freshdesk, Intercom, Gorgias, Salesforce, HubSpot) Installing cloud backup and configuring antivirus software Support for Amazon FBA and e-commerce (search, listings, customer questions, returns) VA duties in general (email, calendar, reporting, administrative support) Why I Work With Clients: demonstrated ability to promptly resolve technical issues (first-contact resolution >90%) Excellent communication abilities that guarantee clients feel appreciated and supported expertise in upselling, dispute resolution, as well as customer retention Adaptable in terms of software, hardware, and customer service I do more than "fix problems." I assist businesses in reducing attrition, enhancing productivity, and cultivating loyal clientele. Let's get in touch if you're searching for a proactive and trustworthy support specialist.