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IT Support | Intune | Jamf Pro | M365 | SCCM | macOS & Windows 🎓 MD-102 Certified | Jamf Certified Admin I help businesses keep their devices secure, compliant, and running - across Windows, macOS, iOS, and Android - with 10+ years of hands-on endpoint management experience and 5,000+ devices managed across enterprise, education, healthcare, and government environments. If you need someone who can hit the ground running, I've done it across some of the most demanding sectors - from zero-touch Autopilot rollouts in corporate environments to tightly regulated healthcare and government deployments. 🏆Highlight: Successfully led Windows Autopilot zero-touch deployment programmes, eliminating manual device setup and dramatically reducing provisioning time at scale. ───────────────────────────── 🛠 WHAT I WORK WITH ───────────────────────────── Endpoint & Device Management Microsoft Intune, Intune, SCCM, Microsoft Endpoint Configuration Manager, Windows Autopilot, Zero-Touch Provisioning, Jamf, Jamf Pro, MacOS, Mac OS X Administrator, Windows 10 Administrator, Windows 11 Administrator, Application Packaging, Software Packaging, System Configuration, Automation Cloud & Identity Microsoft Azure, Cloud Computing, Cloud Engineer, Microsoft Active Directory, Microsoft Entra ID (Azure AD), Amazon Web Service, Google Workspace Administrator Microsoft 365 & Email Office 365, Microsoft 365, Microsoft Exchange server, Exchange Online, Microsoft Outlook, Email, Email System, Email Support, Email Communication, Email Migration, Gmail Systems & Infrastructure System Engineer, System Administrator, Microsoft Windows, Microsoft Server, Microsoft Windows PowerShell, PowerShell, Computer Network, DNS, Web Hosting, SSL, Domain Migration, Website Migration, Cisco Router Support & Service Delivery Technical Support, IT Support, IT Support Technician, Tech & IT, Helpdesk, Desktop & Laptop Support, End User Technical Support, Remote Connection Support, Troubleshooting, Ticketing system, Incident Management, Administrative support ───────────────────────────── ✅ WHERE I'VE DELIVERED ───────────────────────────── • Enterprise & corporate IT environments • Education institutions (K-12 and Higher Ed) • Healthcare organisations (compliance-focused) • Government and public sector deployments ───────────────────────────── 💬 HOW I WORK ───────────────────────────── I communicate clearly, respond fast, and treat every engagement - whether it's a quick troubleshooting fix or a full-scale deployment project - with the same attention to detail. My goal is simple: minimum downtime, maximum reliability, and solutions that actually stick. Ready to get your endpoints under control? Let's talk.

Hello, I’m James. I’m an M365, Intune and Azure administrator with over seven years of experience supporting and securing hybrid cloud environments in high trust organisations. My background began in service desk leadership, but my focus evolved toward cloud governance, endpoint security and Microsoft security tooling. I have supported environments with more than 1,800 users, helping improve security posture, standardise processes and maintain reliable, well governed systems. I bring a structured and security focused approach across: Microsoft 365 administration including Exchange, Teams and SharePoint Intune device management and compliance policy design Azure AD and Entra ID governance and conditional access Defender for Endpoint and Microsoft security stack integration Azure Monitor and security visibility improvements Identity, permissions and access control standardisation Documentation, change control and operational governance I am comfortable owning workloads independently, managing risk and participating in agile environments. My approach combines technical depth with clear communication to ensure that security, usability and operational continuity stay aligned. I am particularly interested in long term contracts where I can contribute to strengthening cloud security, improving governance maturity and supporting stable, scalable Microsoft environments. If you are looking for a dependable cloud and M365 engineer who understands both operations and security, I would be happy to connect.

Dynamic professional with a rich, cross-disciplinary background garnered with experience in project management, business and data analysis, and customer support. Leveraging advanced CRM software and cloud services, I integrate analytical and technical skills with a solid foundation in metallurgical and materials engineering. Passionate about driving innovative, tech-driven solutions in virtual environments, I thrive in challenging roles that demand adaptability, strategic insight, and relentless curiosity. My proven record in leading complex projects ensures operational efficiency and transformative business growth.

✔️Expert-Vetted top 1% of Upwork freelancers ✔️Satisfied clients ✔️Fixed price ✔️Unlimited revisions ✔️ Useful insights ✔️Clear explanations ✔️Quality code SEND ME AN UPWORK MESSAGE TO GET A FREE QUOTE ➡️Send me a sample of your data to get an analysis plan and price ➡️Or if you prefer to talk, find out how I can help you with a free 20-minute discovery call SERVICES STATISTICS: 🔹Descriptive statistics 🔹Inferential statistics 🔹Statistical modelling 🔹Hypothesis testing DATA ANALYSIS: 🔹Exploratory data analysis 🔹Data preparation and cleaning 🔹Insight generation 🔹Survey data 🔹Machine learning models 🔹Predictive analytics 🔹Summary analysis and visualization (graphs, reports, presentations, dashboards) CONSULTING & REVIEW: 🔹Review statistical or machine learning models 🔹Performance assessment of existing data science models or products 🔹Develop data science training curriculum and materials 🔹Review or develop data science products, algorithms, processes 🔹Review academic research methods, papers ABOUT ME 🔹Full time freelancer: helping individuals and businesses with their data science problems 🔹Bridge between business and data: integrating your domain knowledge with my data science expertise to produce actionable results 🔹The right tool for your problem: R, Python, SQL, Microsoft Excel, Google Sheets, Snowflake, … 🔹15 years of data science experience: across large UK and US companies and academia 🔹Professionally qualified: Certified Advanced Data Science Professional

I provide expert application support with over 9 years of experience in healthcare and enterprise IT environments. My focus is on delivering reliable first and second-line support for clinical applications and network infrastructure. I excel in diagnosing and resolving software and hardware issues, ensuring optimal system uptime. Proficient in Windows Server, Active Directory administration, and ITSM ticket handling, I bring a structured approach to technical challenges. My strong communication and problem-solving skills foster effective collaboration with both clinical and non-clinical teams. With a Master's in Advanced Computer Science and certifications including MS Power Plat Form, CompTIA A+, ITIL v4, and SAP, I am equipped to address complex IT needs. If you're seeking a skilled analyst ready to enhance your IT operations, let's discuss how I can support your project.

I help businesses secure, modernise and manage Microsoft 365, Intune, Entra ID / Azure AD and Defender for Endpoint environments. I specialise in Microsoft 365 security hardening, Intune endpoint management, Conditional Access, MFA, Defender rollout, hybrid identity, Active Directory / GPO remediation, tenant reviews, infrastructure audits, migrations, documentation and BAU handover. I’m a UK-based Senior Cloud & Infrastructure Engineer / IT Operations Leader with 10+ years’ experience across enterprise, MSP and secure environments. My background combines hands-on Microsoft infrastructure engineering with Director-level BAU operations leadership, so I understand both the technical detail and the business risk of weak security, poor documentation, failed handovers and unstable environments. I can help with: • Microsoft 365 tenant security reviews • Intune configuration, compliance policies and endpoint management • Entra ID / Azure AD configuration and clean-up • Conditional Access and MFA design • Microsoft Defender for Endpoint rollout and AV-to-Defender migrations • Active Directory, Group Policy, DNS, DHCP and hybrid identity remediation • Windows Server, VMware, Hyper-V and hybrid infrastructure support • Security gap analysis and practical remediation plans • Infrastructure documentation, SOPs and BAU handover • MSP escalation support and client environment audits My approach is pragmatic: I assess the environment, identify the risks, design a sensible fix, implement cleanly, and leave clear documentation behind. I work best on outcome-based projects such as M365 security reviews, Intune rollouts, Defender migrations, Conditional Access design, AD/GPO clean-up, hybrid identity remediation, infrastructure audits and technical handover packs. If you need someone senior who can quickly understand a Microsoft environment, improve its security and make it easier to support, I can help.