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I help businesses operate smoothly by combining technical expertise, customer support, and sales experience — so systems work reliably, customers are handled professionally, and business growth doesn’t get stuck due to gaps between tech and people. I’m someone who understands technology, customers, and sales conversations together, not in isolation. 🔹 Microsoft 365, Modern Workplace & IT Support I have hands-on experience supporting and managing modern Microsoft environments, including users, devices, and business applications. My technical expertise includes: Microsoft 365 administration & end-user support Exchange Online & email troubleshooting Email security: SPF, DKIM, DMARC, phishing issues Microsoft Teams & Microsoft Teams Room (MTR) devices support Windows 365 (Cloud PC) support Intune / Endpoint & device management Microsoft Graph API (basic reporting & integration use cases) Microsoft Viva (Viva Engage, Viva Insights – user/admin support) Copilot readiness & Copilot extensibilities (admin & support perspective) PowerShell automation & reporting I focus on root-cause resolution, not temporary workarounds. 🔹 Certifications & Technical Training Microsoft MD-102 (Endpoint Administrator) BitTitan Migration Certifications (Mailbox & tenant migrations) Hands-on experience with Exchange, Google Workspace, and tenant-to-tenant migrations My approach is practical and field-tested, not just certification-based. 🔹 WordPress & Website Support WordPress setup, management, and troubleshooting Plugin conflicts, performance, and stability issues WooCommerce basic support Hosting, cPanel, and website maintenance Security-conscious updates and fixes Ideal for businesses that need reliable ongoing website support. 🔹 Business Software & Hardware Support I’ve supported end users and businesses with: QuickBooks (user-level & setup support) Norton 365 security products Printers & peripherals: HP and Brother printers Solar Rib / solar-related software & device troubleshooting I’m comfortable handling non-technical users patiently and professionally. 🔹 Customer Support, Tech Sales & Travel Sales I bring strong customer-facing experience where communication and trust matter. Experience includes: Customer support via email, chat, and calls Tech sales & solution selling Travel sales & package explanation Lead qualification and follow-ups Objection handling and customer retention Sales coordination between technical and business teams Sales onboarding and process improvement 🔹 Sales & Business Growth Training I have completed 5 days of Sales & Business Growth Training under Dr. Vivek Bindra (Founder & CEO – Badabusiness. com). This training strengthened my skills in: Sales psychology & communication Customer conversion strategies Business growth mindset Structured sales conversations Professional client handling This reflects directly in how I communicate with customers and stakeholders. 🔹 Soft Skills (Why Clients Like Working With Me) ✔ Clear, confident communication ✔ Strong problem-solving mindset ✔ Customer empathy & patience ✔ Professional follow-ups ✔ Ability to explain complex tech in simple language ✔ Business-first approach (not ego-driven tech talk) You won’t need to translate between tech and business — I bridge that gap. 🔹 How I Work 1️⃣ Understand your real business goal 2️⃣ Identify the actual issue (technical, process, or customer-facing) 3️⃣ Fix or improve it with minimal disruption 4️⃣ Share clear updates and next steps No ghosting. No overpromising. No unnecessary upselling. 🔹 Ideal Projects for Me Microsoft 365 / Modern Workplace support Teams, Intune, Windows 365 environments M365 migrations & email security setup WordPress website support & maintenance Customer support or tech-sales assistance Travel sales & customer handling Short-term expert help or long-term collaboration 📩 Not sure if I’m the right fit? Send me a message with your requirement — I’ll give you an honest answer before you commit.

Need an experienced Microsoft 365 engineer who can jump into your MSP environment, resolve tickets quickly, and communicate professionally with end users? I currently support U.S.-based businesses, handling Microsoft 365 administration, Exchange Online, Entra ID, Intune, Azure, VPN, and Windows support in an SLA-driven MSP environment. I have hands-on experience supporting Microsoft 365 environments, assisting end users, and resolving technical issues across Exchange Online, Entra ID, Intune, Azure, and Windows systems. Microsoft 365 Administration ✔ User onboarding & offboarding ✔ License assignment & management ✔ Shared mailbox management ✔ Mailbox permissions & delegate access ✔ Distribution Lists & Microsoft 365 Groups ✔ Password resets & MFA troubleshooting ✔ User provisioning & deprovisioning Exchange Online ✔ Message Trace ✔ Mail flow troubleshooting ✔ Spam & phishing investigations ✔ Quarantine management ✔ Email forwarding & mailbox configuration ✔ Outlook & Exchange troubleshooting Entra ID (Azure AD) ✔ User & Group Management ✔ MFA configuration & reset ✔ Identity troubleshooting ✔ Access management ✔ Conditional Access (basic support) Intune & Endpoint Support ✔ Device enrollment ✔ Device compliance troubleshooting ✔ Windows device management ✔ Endpoint support Azure & Infrastructure ✔ Azure VM basic administration ✔ VPN connectivity troubleshooting ✔ DNS & DHCP troubleshooting ✔ Windows administration PowerShell ✔ Microsoft 365 administrative tasks ✔ Exchange Online PowerShell ✔ User management automation MSP Helpdesk Support ✔ Remote troubleshooting for end users ✔ Ticket management & documentation ✔ SLA-focused support ✔ Escalation when required ✔ Root cause investigation ✔ Clear communication with users and clients Tools & Technologies Microsoft 365 • Exchange Online • Entra ID • Intune • Azure • PowerShell • Windows Server • VPN • NinjaOne • Microsoft Defender • Outlook • Teams • SharePoint I believe great IT support isn't just about closing tickets—it's about solving problems correctly, communicating clearly, and preventing the same issues from happening again. If you're looking for a dependable Microsoft 365 Support Engineer who can become a valuable part of your MSP or internal IT team, I'd be happy to discuss your project. Availability ✔ Comfortable working US & UK business hours ✔ Available for long-term contracts ✔ Quick response time ✔ Professional communication ✔ Ready for trial tasks or ongoing support

I help businesses manage, secure, and troubleshoot Microsoft 365, Intune, Entra ID, Exchange Online, Outlook, SharePoint, OneDrive, and endpoint environments with a focus on stable operations, secure access, and fast issue resolution. I currently serve as an IT Administrator supporting India and USA operations, handling user lifecycle management, device compliance, email administration, identity and access control, server support, and security operations. My recent Upwork work includes Microsoft Intune device management, Microsoft 365 administration, GoDaddy+ Microsoft 365 DNS setup, shared mailbox troubleshooting, Exchange Online, Outlook support, SMTP authentication, SPF, DKIM, DMARC, and Microsoft 365 consultation work. What I can help you with: • Microsoft 365 Administration User management, licensing, admin roles, Exchange Online, Teams, OneDrive, SharePoint, and tenant setup or troubleshooting. • Exchange Online & Outlook Mailbox issues, shared mailboxes, Outlook errors, SMTP authentication, mail flow, email access problems, and practical Exchange Online administration. • Intune & Device Management Windows device enrollment, compliance policies, app deployment, endpoint security configuration, and device troubleshooting. • Entra ID & Access Control MFA, Security Defaults, Conditional Access review, SSO, user lifecycle management, SCIM provisioning, and access troubleshooting. • Email & DNS Configuration MX, SPF, DKIM, DMARC, GoDaddy, Cloudflare, cPanel, Google Workspace, Microsoft 365 email setup, and mail flow troubleshooting. • Endpoint Security Microsoft Defender setup, security policy configuration, alert review, device protection, and basic Microsoft 365 security hardening. • SharePoint & OneDrive Document access, sync issues, permissions, cleanup, library structure, and basic migration planning. • Windows Server & AD Support Active Directory, Group Policy, permissions, Windows Server troubleshooting, and user/ device support. • Network & Firewall Support FortiGate firewall configuration, VPN setup, DNS checks, and basic network troubleshooting.

🚀 **Top-Rated M365 & Technical Support Specialist | EBX & MDM Consultant | 10+ Years of IT Excellence** Hi there! I'm Rahul Kumar, a seasoned IT professional with over a decade of experience delivering top-tier technical support, MDM administration, and enterprise data management solutions. Whether you're a startup needing reliable M365 support or an enterprise migrating EBX platforms, I bring the skills and dedication to get the job done right. 🔧 **What I Bring to the Table:** - ✅ 98% client satisfaction as a **Microsoft M365 Consumer Support Ambassador** - ✅ Expertise in **EBX 5.9 to 6.2 migration**, API creation, and workflow optimization - ✅ Strong background in **Active Directory, ServiceNow, SCCM, and BizTalk** - ✅ Proven ability to manage **technical escalations, bug fixes, and change requests** - ✅ Hands-on experience with **Windows OS, O365, Exchange, and File Server Administration** 💡 I specialize in solving complex technical issues, streamlining operations, and ensuring seamless user experiences. My approach is proactive, collaborative, and always focused on adding value. Let’s connect if you’re looking for: - M365/Windows support with a personal touch - EBX or MDM consulting and migration - Reliable, long-term technical support for your business 📈 Let’s turn your tech challenges into success stories!

Warm Greetings! Certified Cin7 Professional Certified Associate X12 Boomi Professional CargoWise Certified Professional Certified AWS Cloud Practitioner Certified AWS Technical Essentials Certified Amazon DynamoDB Service Certified AWS Partner : Amazon Q Business for IT Operations Certified AWS Partner: Generative AI Essentials Certified AWS Storage Data Migration - Knowledge Badge Readiness Path Certified AWS PartnerCast - Setting up Partner Connections for Distribution Resellers - Business I have 8 and a half years of experience in EDI implementation, development, and support. I’ve worked across multiple B2B and data integration projects for a wide range of clients and trading partners. I have successfully set up and managed EDI integrations with partners such as Amazon, UPS, Fender, FedEx, DMZ, Purolator, Velmic, SPS Commerce (including SPS Commerce Fulfillment Web EDI), Zappos, Sterling B2Bi, True Commerce, ShipStation, David Jones, and Rithum/DSCO. My expertise includes integration via Azure Logic Apps, integration testing, API integration, Altova MapForce, and SOAP-based eAdaptor integration with Azure Logic Apps. I’ve worked extensively with CRM and ERP systems, including Cin7 Core and Omni, focusing on optimization and integration. I specialize in Cin7 / DEAR Systems support, document template creation within Cin7 Core (PDF-based), PO workflow automation, MergeField form creation for quotes and invoices, Shopify integration, and supply chain operations. I’ve also implemented Cin7 Core + ShipStation integrations. In addition, I have hands-on experience with Amazon Web Services (AWS), including EC2, S3, RDS, ECS, DynamoDB, CloudFormation, and CI/CD pipelines. My background in cloud computing and DevOps complements my integration and support capabilities across enterprise platforms. I have worked in the following areas : 1. Retail Transactions 850, 855, 856, 846, 810, 997, 864 2. Logistics Transactions: 110, 210, 310, 214, 315, 204 3. I am good in EDI mapping and Trading partners on boarding. I am looking forward to work with you. Best regards Sairem

Struggling with a WordPress site that won't do what you need? I build, automate, and integrate WordPress systems that actually work — from MemberPress memberships to n8n/Make/Zapier workflows that run while you sleep. What I do: 1. Custom WordPress development (themes, child themes, plugin setup) 2. Figma to WordPress (Elementor, DIVI, Custom WordPress Theme etc.) 3. Lovable to WordPress 4. WooCommerce store setup & customization (secure checkout, product pages, payment gateways) 5. Website Maintenance (Annual, Monthly etc.) 6. Performance optimization (speed, security, SEO structure) 7. WordPress Integration with CRM (HighLevel, Ontraport, Hubspot or any other) 8. Formidable Forms (Survey, Questionnaire, Quiz, Listings, Calendar Views, User Registration, Views etc.) 9. API integrations 10.Cliniko 11.Website Migration 12.Hosting Setup and DNS Why hire me: 1. Availability and Reliability 2. Top Rated status on Upwork (trusted by businesses worldwide) 3. Clear communication and fast response time 4. Focus on results: websites that load quickly, convert better, and scale easily 5. Proven track record with 1000+ happy clients I don’t just build websites, I create professional online platforms that grow your business. If you’re looking for a reliable WordPress & Elementor expert who can deliver high-quality results, let’s connect and make your project a success.