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Is your WordPress website slow, broken, or constantly needing fixes - but you don't have a reliable developer to call? That's exactly the gap I fill. I specialize in ongoing WordPress maintenance, Elementor development, and long-term website support for businesses that need a dependable developer - not a one-time freelancer who disappears after the project. With 9+ years of WordPress experience and 120+ completed projects, I've supported healthcare practices, eCommerce stores, SaaS platforms, and service businesses with reliable, proactive website care. What clients say: "Extremely knowledgeable, self-sufficient and doesn't require a lot of supervision. Quick to take initiative and always completed tasks proactively." - Verified Upwork Client "Amazing work again, Nilay. He's really professional, always replies quickly, implements tasks as per requirements." - Verified Upwork Client What I handle on an ongoing basis: → WordPress updates, security & backups → Elementor Pro development & page fixes → WooCommerce maintenance & customization → Website speed & Core Web Vitals optimization → Plugin conflicts & troubleshooting → Landing page design & CRO improvements → GA4, Google Tag Manager & conversion tracking → REST API & third-party integrations → Ongoing content updates & site management How I work: I offer flexible monthly retainer packages so you always have a senior WordPress developer on call - without the cost of hiring full-time. → Small retainer: 10 hours/month — routine updates & fixes → Medium retainer: 20 hours/month — active development & support → Custom: based on your specific needs Response time: 0-4 hours during business days Available: 30+ hours per week Open to contract-to-hire arrangements If you're tired of chasing developers for small fixes and want someone who treats your website like their own - let's talk.

I help businesses manage and secure Microsoft 365, Intune, Entra ID, Exchange Online, and Endpoint environments with a focus on stable operations, secure access, and fast issue resolution. I currently serve as the IT Administrator supporting India and USA operations, handling user lifecycle management, device compliance, email administration, identity and access control, server support, and security operations. My work includes Intune device management, Conditional Access, MFA, SSO, Exchange Online administration, mail flow troubleshooting, SPF/ DKIM/ DMARC, Microsoft Defender, Windows Server support, and remote IT troubleshooting. What I can help you with: • Microsoft 365 Administration User management, licensing, Exchange Online, Teams, OneDrive, SharePoint setup and troubleshooting. • Intune & Device Management Device enrollment, compliance policies, app deployment, endpoint security configuration. • Entra ID (Azure AD) & Access Control SSO, MFA, Conditional Access, user lifecycle management, SCIM provisioning. • Email & DNS Configuration Mail flow issues, Outlook troubleshooting, SPF, DKIM, DMARC setup and fixes • Endpoint Security Microsoft Defender setup, policy configuration, alert handling, device protection • Windows Server & AD Support Active Directory, Group Policy, permissions, server troubleshooting. • Network & Firewall Support Fortigate firewall configuration, VPN setup, basic network troubleshooting • Remote IT Support Fast issue resolution via remote tools like logmein rescue and teamviewer, user support, system troubleshooting.

#Microsoft365 #Office365 #Intune #EntraID #AzureAD #ExchangeOnline #Helpdesk #ITSupport #MSP #DeviceManagement #ActiveDirectory #AWS #Azure #VMware #WindowsServer #RMM #ConnectWise #NinjaRMM #Kaseya #Atera #ServiceNow #GoogleWorkspace #IPCamera #CCTV #VideoSurveillance #NVR #RTSP #ONVIF #Hikvision #Dahua Microsoft Certified IT Professional with 7+ years of experience in IT Support, Microsoft 365, Cloud Administration, MSP Operations, and Infrastructure Management. Key Expertise: • IT Helpdesk Support (L1 / L2) • User Onboarding & Offboarding • Microsoft 365 / Office 365 Administration • Exchange Online & Email Migration • Azure AD / Entra ID / Intune Device Management • Active Directory & Group Policy Administration • AWS / Azure Cloud Administration • Windows Server Administration (2012–2022) • VMware, Hyper-V & Virtualization • Endpoint & Device Management • Backup Solutions (Veeam, Acronis, Unitrends) • Security Management (SonicWall, Sophos, Meraki) • VPN Configuration & Network Troubleshooting • Remote Monitoring & Management (RMM) • ConnectWise, SolarWinds, ManageEngine, NinjaRMM, Kaseya, Atera • ServiceNow, Jira Service Desk, Zendesk, Freshservice • Google Workspace Administration & Migration • Zoom, Slack, Jira & Confluence Support • IP Camera Installation, Configuration & Troubleshooting • CCTV, NVR, DVR & Video Surveillance Support • RTSP Stream & ONVIF Configuration • Camera Connectivity, Remote Access & Playback Troubleshooting • VMS Monitoring & Security Camera Management • Hikvision, Dahua, Axis & UniFi Protect Support Why Hire Me? ✔ 7+ Years of IT & MSP Experience ✔ Fast Response & Reliable Support ✔ Microsoft 365, Cloud & Infrastructure Expert ✔ Strong Troubleshooting & Problem-Solving Skills ✔ Security-Focused & SLA-Driven Support ✔ Clear Communication & Detailed Documentation ✔ 24/7 Camera Monitoring, CCTV/NVR Management & Home Automation Support ✔ Microsoft 365 Technical Writer | SOPs, Knowledge Base Articles, User Guides & SEO Content ✔ Available for Long-Term and Ongoing Support I help businesses reduce downtime, improve productivity, secure their IT infrastructure, and maintain reliable surveillance systems.

Need reliable Microsoft 365, Intune, or remote IT support with ongoing guidance you can count on? I help businesses secure, streamline, and support their IT systems with hands-on Microsoft 365 expertise, Intune device management, and end-user troubleshooting. With 5+ years of experience across SMBs and international clients, I provide both project-based solutions and retainer-based support for long-term reliability. 🔹 What I Do Best Microsoft 365 setup, migration & administration (Exchange, Teams, SharePoint) Intune enrollment, compliance policies & device management Security & compliance (SOC2 readiness, MFA, conditional access) Email deliverability troubleshooting (SPF, DKIM, DMARC) Remote IT support & end-user troubleshooting (Windows, Outlook, Office apps) 🔹 Value-Added Support (Bundled with Retainers) As part of my ongoing service, I also offer website hosting (Hostinger Business Plan) and email hosting via Microsoft 365, at no extra charge for clients who maintain a minimum retainer. This ensures you get both IT support and reliable infrastructure under one roof. 🔹 Why Clients Choose Me Quick response with clear, step-by-step guidance Ability to explain complex IT in simple terms Documented, repeatable solutions for smoother operations Reliable long-term partner for SMBs and distributed teams Let’s discuss your IT challenges, I’ll help you find the right solution quickly and effectively.

L2/L3 technical support is the strongest part of my background. Most of my work has been in escalations, troubleshooting, and issue ownership — cases that were no longer straightforward and needed proper investigation. My approach is to check logs, understand system behavior, reproduce the issue where possible, document findings clearly, and coordinate with engineering when deeper analysis or a code-level fix is needed. I stay with cases through to resolution. I have worked across cloud and on-prem environments on issues involving APIs, authentication, SSO/LDAP/MFA, ETL and data workflows, storage integrations, and recurring production problems. I have also worked in Zendesk-driven environments where response quality, follow-up, and clear communication mattered alongside the technical fix. My customer-facing experience includes large enterprise organizations across the US and Europe — banking, telecom, insurance, and other high-scale sectors — where the technical issue mattered, but so did clarity, pace, and ownership. My approach on every case: understand the issue properly, gather the right evidence, keep communication clear, document what matters, and move it forward. --- TOOLING AND PLATFORMS - Support platforms: Zendesk · Jira · Salesforce · ServiceNow · Intercom - Log and diagnostic tools: Kibana · Splunk · Elasticsearch · New Relic - Identity and access: Azure AD / Entra ID · ADFS · Okta · LDAP · SAML · MFA - Cloud platforms: AWS · Azure · GCP (across supported environments) - Infrastructure exposure: Docker · Kubernetes · TCP/IP · VPN · Load Balancers - Content and storage integration: SharePoint · Box · S3 SCRIPTING, AUTOMATION, AND DATA - Python — ETL pipeline scripting, API integration, data processing, automation tooling - SQL — PostgreSQL and MS SQL Server; database-level investigation, query-driven root cause analysis - PowerShell — file system automation, metadata extraction, CSV/JSON export pipelines, operational scripting - Power Query (M) — multi-source ETL, schema normalization, incremental refresh, reconciliation workflows - Excel VBA — orchestration, validation, reporting automation, self-service operational tooling - REST API — integration troubleshooting, structured request/response analysis, consumption scripting - Power BI — dashboard-ready data preparation, operational reporting, visualization - Automation — Zendesk and Jira triggers, webhooks, workflow automation, AI-assisted routing AI AND LLM WORK - LLM integration — built AI-assisted support automation via Zendesk and Intercom with LLM pipelines; reduced response times and improved resolution accuracy - RAG pipelines — semantic retrieval, automated validation, LLM output consistency workflows - Prompt engineering and AI workflow design for support-side automation - Apache Airflow — workflow orchestration across ETL and data pipeline projects

#AWS #Azure #VMware #ManagedCloudServices (#MSP) #ServerAndEmailMigration #SLA24/7/365 #Office365Administration #Exchange #HomeAssistant #AWSDevOps #AzureDevOps #ServerAdmin #BackupSolutions #ConnectWise #SolarWinds #ManageEngine #NinjaRMM #Kaseya #Atera #Automate #MSP With over 6+ years of hands-on experience in the IT industry, I specialize in delivering end-to-end solutions in Windows Server Administration, Cloud Infrastructure (AWS & Azure), Network Security, IP Camera & Video Surveillance Systems, and Remote Technical Support. My work is rooted in precision, reliability, and long-term value—making me the go-to tech partner for businesses worldwide. 🔧 My Core Expertise Includes: Windows Server Setup, Migration & Troubleshooting (2012–2022) MSP Support – Helpdesk, RMM, SLA Compliance, Ticketing (JIRA, ServiceNow, Zendesk) Cloud Management – AWS EC2, S3, IAM, Azure AD, M365 Admin Virtualization – VMware, Hyper-V, Proxmox, VirtualBox Home Automation – Home Assistant Expert Network & Security – SonicWall, Sophos, Meraki, VPN Configuration Backup & Monitoring – Veeam, Acronis, N-able, PRTG Email & Collaboration – Microsoft 365, Exchange, Outlook, SharePoint, Teams IP Camera Installation, Configuration & Troubleshooting VMS/NVR Monitoring, RTSP Stream & ONVIF Configuration AI-Based Camera Features – Person Detection, Motion Detection & Smart Alerts Camera Connectivity, Video Playback & Remote Access Troubleshooting Linux-Based Troubleshooting & Technical Support I am passionate about solving complex technical issues, improving system reliability, and delivering fast, professional support to clients across the globe.