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I graduated from the Lyceum of the Philippines University with a degree in Foreign Service, Major in Diplomacy, in 2018. Since 2017, I have worked on various political campaigns, the Senate of the Philippines (Internship), the House of Representatives (Political Research Consultant), and various government relations consultancy firms in Southeast Asia. I have gained the necessary experience from writing reports in upper and lower house committee hearings (Philippine Congress), providing political briefers and political analysis to lawmakers and think-tank firms, and writing informative articles for clients. As for my passion project, I am the co-founder and scriptwriter of the PH Murder Stories podcast, a true crime podcast narrated in English that focuses on local cases. Our show has been consistently on Spotify’s “Top Podcasts” chart in the Philippines (since 2021) and has been featured by numerous local news outlets. In addition, I have been a “Top Rated” freelancer and have had a 100% Job Success Rate for more than two years in Upwork. Skills: 📍 Knowledgeable in Political Science and International Relations 📍 Research and proofreading capabilities 📍 Always on time and will deliver quality work 📍 Can provide policy briefs (laws/regulations worldwide) and support to legislative inquiries (Philippines) 📍 Ability to consult on political strategy, platforms, messaging, and situational reports. 📍 Ability to write high-quality articles (politics, legislation, government regulations, international relations, digital economy, culture, true crime, technology, etc.) 📍 Can provide analysis on geopolitical/international policies or current events 📍 Can write scripts about true crime and any other related topics

Hi, I'm Lei — a Global HR and People Operations professional with 13 years of end-to-end and strategic HR experience across BPO, aviation, technology, building & construction, and manufacturing industries. I have supported organisations across the Philippines, Australia, Singapore, and the United States — both as a hands-on HR partner and a strategic advisor who connects people, process, and structure to real business outcomes. I work with startups, SMEs, and global teams who need more than just HR admin — they need someone who can build, strengthen, and scale their people and operational foundations from the ground up. 🌏 WHAT I HELP BUSINESSES WITH: Strategic HR & Global People Operations - Design and implement HR strategies that actually support how your business grows — workforce planning, org design, competency frameworks, performance systems, and multi-country HR alignment across PH, AU, US, and SG. HR Policies, Handbooks & Compliance Documentation - Create clear, compliant, and practical HR policies, SOPs, Employee Handbooks, and workflows — localised to your country's labour standards so your team and your business are protected. SOPs, Playbooks & Business Process Development - Not just HR, I build business-wide operational playbooks, process maps, and systemised workflows for operations, admin, finance, customer service, and cross-functional teams. Ideal for businesses scaling, onboarding new leaders, or preparing for expansion. HR Systems Setup & Optimisation - Experienced in implementing and optimising Zoho People, Employment Hero, and other HRIS platforms, including leave systems, onboarding modules, attendance, and employee records — so your team spends less time on manual work and more time on what matters. Philippines HR Setup & Compliance - Full end-to-end HR establishment for Philippine entities — recruitment, onboarding, 201 files, labour compliance, payroll coordination, timekeeping, and employee relations. Trusted by foreign companies entering or expanding in the Philippines. 🤝 WHY CLIENTS CHOOSE TO WORK WITH ME: ✔ 13 years of real-world HR experience across 4 countries — not just theory ✔ I understand Australian workplace culture, Fair Work principles, and what AU businesses expect ✔ I work across time zones to ensure real availability for AU, SG, and US clients ✔ I treat your business with the same care and confidentiality as an in-house HR leader ✔ I don't just deliver documents — I deliver systems that your team can actually use and sustain.

I am your HR Partner. With over 10 years of corporate HR experience and 5 years of freelance recruiting for US-based and international clients. I help businesses find, assess, and onboard the right talent quickly and efficiently. My expertise covers end-to-end recruitment, employee lifecycle, performance management, talent and development . With proven results in reducing time-to-hire, improving retention, and building strong, diverse teams. Clients choose me for my ability to blend corporate HR expertise with freelance agility—delivering tailored hiring solutions for startups, small businesses, and established companies. Core Competencies • HR Business Partnering • Talent Acquisition & Recruitment (Admin, Support, VA, Customer Service, Sales, • Management roles) • Candidate Sourcing (LinkedIn, Upwork, Fiverr, Job Boards) • Screening & Shortlisting • Interviewing & Assessments • Learning & Development • Employee Engagement • HR Systems: SAP HCM, Salesforce, Cazar, IGROW LMS, • Remote systems: Hubstaff, Asana, ClickUp, One Note, Upwork Tracking, Quickbooks Career Experience Freelance HR Recruiter (US-based Clients, via Upwork) | 2020 – 2025 • Recruited and placed virtual assistants, admin staff, and support roles for small to medium businesses. • Managed sourcing, screening, shortlisting, and interview coordination. • Delivered an average shortlist of 5 qualified candidates within 72 hours. • Built long-term client relationships through consistent delivery and transparent communication. HR Analyst ( Al-Futtaim Group Dubai, UAE) | 2007 – 2020 Progressive HR roles including Junior HR Business Partner, HR Analyst, and HR Executive • Partnered with managers to fill 100+ positions annually across automotive, logistics, and retail divisions. • Spearheaded manpower planning, reducing headcount costs by 5% through effective workforce management. • Led nationalization & diversity initiatives, achieving government-mandated hiring targets. • Coached leaders on performance management and succession planning. • Recognized with multiple HR excellence awards for recruitment, innovation, and employee engagement. Early Career (Philippines) | 2000 – 2005 • Recruitment & Employee Relations roles at Asian Hospital, PECS Psychological Testing & Training Center, and Alexander Resources Inc. Education & Certifications • BA in Psychology, Philippine Normal University • Certified HR Professional ( 2025) • Quickbooks Certified ( 2025) • Lean Six Sigma – Yellow Belt (2018) • HRBP Development Programme (CIPD Certified, 2017) • SAP HR Management Training • Competency Behavioral Interviewing Awards & Recognition • HERO Awardee – Honda Townhall Meeting (2017) • Exceptional Effort Awardee – Al Futtaim Group (2012) • Mashkoor Award – Emiratization Department (2017)

I help businesses make better people decisions through HR consulting, recruitment services, compensation analysis, People Analytics, and AI-enabled HR process improvement. I am a Certified HR Professional (CHRP®), Certified Management Consultant (CMC®), and Senior Compensation Analyst with 10+ years of experience supporting companies in the Philippines, Australia, the US, and other international markets. My work combines practical HR operations with data-driven decision-making. I can help you structure compensation, improve HR processes, build HR dashboards, clean and organize workforce data, create job descriptions, support HRIS implementation, and use AI tools to make HR work faster, clearer, and more scalable. I can support you with: People Analytics & HR Dashboards Workforce dashboards, HR metrics, employee data analysis, attrition tracking, hiring reports, headcount reports, performance data, compensation analysis, and management-ready insights. AI-Enabled HR Process Improvement Using AI tools to improve HR documentation, recruitment workflows, employee communications, policy drafting, job description creation, HR reporting, and decision support. Compensation & Total Rewards Salary benchmarking, job leveling, pay structure design, compensation reports, benefits review, and practical pay administration frameworks. HR Consulting & HR Operations HR policies, employee handbooks, contracts, employee relations, performance management, onboarding, offboarding, compliance support, and general HR advisory. Recruitment & Talent Acquisition End-to-end recruitment, technical hiring, candidate screening, job ads, interview guides, and hiring process improvement. Clients usually work with me when they need someone who can bridge strategy and execution: someone who can understand the business issue, organize the HR data, create practical recommendations, and convert everything into clear documents, dashboards, and action steps. If you need an HR consultant who understands both people and data, I can help. My previous projects: HR Analytics People Analytics Workforce Analytics HR Dashboards HR Metrics HR Reporting Workforce Planning Compensation Analysis Salary Benchmarking Job Leveling Pay Structure Design HRIS Implementation HRIS Optimization Employee Data Analysis Recruitment Analytics Attrition Analysis AI in HR AI-Enabled HR HR Process Automation Google Sheets Automation Excel HR Reporting Performance Management Employee Relations HR Consulting

With 5 years of QA experience and 2 years on the front lines as a CSR, I bring a rare mix to the table, I know what good service looks like because I've delivered it, and I know how to catch what's broken because I've audited it. On the QA side, I've handled quality audits across three very different industries: content moderation, financial accounts, and e-commerce. Each one comes with its own risks and compliance standards, and I've learned to adapt quickly, flagging policy violations in moderation queues, checking accuracy and compliance on financial transactions, and reviewing order/refund/shipping issues in e-commerce support. I know how to build and use scorecards, spot recurring agent errors before they become bigger problems, and give feedback that actually helps agents improve instead of just ticking a compliance box. Before moving into QA, I spent 2 years as a CSR handling chat, email, and phone support. That experience matters. It means I'm not auditing from the outside looking in. I understand the pressure of live queues, the balance between speed and accuracy, and what agents actually need to hear to get better, not just what looks good on a report.

I am a graduate of BS Industrial Engineering. My line of expertise includes process analysis, work simplification, data analysis, data arrangement and the likes. I am very keen when it comes to data processing since I have a solid work experience as a Compliance Auditor. Currently, I am employed as an Industrial Engineering Instructor at the University of the Assumption. Handling major subjects such as Production and Operations Management, Ergonomics, Quality Control, Quality Management Systems and others. I am also currently finishing my master's degree at Holy Angel University focusing in Engineering Management. I always observe due dates, speed and accuracy is my game.