How ChatGPT Can Positively Affect Your Job
ChatGPT is the most popular tool out of several Artificial Intelligence (AI) software products to come out recently. It’s living up to its promises to change how we get work done.
Its creators, OpenAI, have trained the language model to produce human-like answers to all sorts of prompts in real time. It can translate text, summarize books, and even generate code in seconds.
To be clear, ChatGPT is not likely to oust humans from the workplace. AI doesn’t have near the contextual or emotional understanding that human beings do. However, ChatGPT can help you get more done in less time, so you can focus on more important tasks.
ChatGPT is a game changer. You’ll want to use it to get work done when you see what it can do. In this article, we’ll explain what ChatGPT is, describe how it works, and go over ways you can use it to take your productivity to the next level.
What is ChatGPT?
ChatGPT is an advanced language model—an AI programmed to recognize and respond to human language. Basically, ChatGPT can read what you have to say and respond to it the way an intelligent person would.
Although there are many text-based AI products, ChatGPT is the one everyone’s talking about because of what it can help users do. A few tasks ChatGPT can get done when you give it a simple command are:
- Answer complex questions
- Summarize subject matter
- Translate text
- Write lyrics
- Write stories
- Create scripts
- Write poetry
- Create code
- Find bugs and fix code
Wait—if ChatGPT can answer my questions and do what I ask it to do, does that mean it’s alive? Not quite.
ChatGPT uses deep learning, a special type of machine learning, to interpret language. It’s programmed to see patterns in language input over time and use those patterns to develop appropriate responses to user input.
How ChatGPT can impact the way you work
If used intelligently, ChatGPT can supercharge your productivity. It can save you time no matter what you do, whether you work in customer support or human resources.
Let’s explore an example of how you can use automation to apply for a job.
Let's say you’re an aspiring software developer fresh out of college. You could use ChatGPT to draft a cover letter specifically tailored to a job description for an entry-level software engineer position. Later, you could use AI to create a list of potential interview questions the company’s recruiters might ask so you could practice answering them.
You can’t replace humans. No AI can duplicate the creativity or discernment abilities that an actual person brings to the table. What ChatGPT can do is help you automate specific tasks and maximize your workflow.
If ChatGPT can write code, what do developers do? The assumption is that developers spend all their time writing code. Actually, writing code makes up only a small portion of a developer’s responsibilities.
They spend the majority of their time meeting with stakeholders and testing software. A developer’s true value is their ability to ensure the software works as it should and satisfies the needs of various stakeholders.
AI doesn’t have the same internal frame of reference as humans. It needs to be directed. AI can’t troubleshoot its work, and it can’t decipher what’s important to stakeholders.
AI still needs programmers to give it specific instructions for what to create, quality assurance (QA) professionals to test its code, and user experience (UX) professionals to ensure the software it makes is convenient and easy for consumers to use.
AI does the busy work, but humans have all the expertise and experience.
Advantages of using ChatGPT in the workplace
Using ChatGPT in the workplace brings many advantages. In fact, you’ve probably seen some of the benefits that AI can have. You’ve likely benefited from Google’s AI tools if you’ve used Gmail to write an email. Gmail uses AI to correct grammar mistakes and predict text.
ChatGPT works the same way but takes things to the next level. It helps you complete projects faster and automate tasks, so you can use your time more effectively. An AI tool like ChatGPT can help free you from doing simple, monotonous tasks all day.
For example, if you’re in customer support, you can use ChatGPT to respond quickly and effectively to basic, repetitive customer issues, so you can focus on clients with more complex issues.
Increased efficiency and productivity
ChatGPT can increase your efficiency and productivity in various ways. The more repetitive business tasks you can automate, the more time you’ll have for the important stuff.
We provide a few examples of business tasks that you can automate or make simpler and faster using the AI tool.
Summarize meeting notes. When you record your meetings using a program like Otter.ai, you can use ChatGPT to summarize the text into easy-to-understand notes.
Evaluate data. ChatGPT can help you find useful data insights and even create reports from data tables you input from programs like Microsoft Excel.
Fix bugs in code. If you work in QA, ChatGPT can help you identify bugs in code so you don’t spend hours looking for what’s wrong.
Make decisions. ChatGPT can use a historical data set to predict upcoming trends. If you work in a finance department, you could use it to estimate your employer’s future revenue.
Improved customer service and support
ChatGPT has the power to revolutionize the customer service industry.
How much time do you dedicate to addressing common customer inquiries and concerns as you hope to prioritize more intricate issues in your queue? How do you ensure customers receive timely responses and support that keeps them satisfied and engaged with your brand?
ChatGPT can make serving customers much faster and easier while improving customer experience.
A few ways ChatGPT can optimize your customer support processes are:
Answer repetitive questions. ChatGPT can help customers find answers to common issues. If you’re a customer service representative, this can give you the freedom to work on more high-value tickets.
Make a chatbot. You read that right. If you’re a programmer, you can use ChatGPT to code a chatbot that will integrate into your employer’s business website. Once the chatbot is on the company’s website, it can provide simple guidance for users without your having to do a thing.
Automate email responses. ChatGPT can create customized emails responding to clients’ specific requests. In the example below, ChatGPT has created an email responding to a customer asking a bank for their account balance.
Translate language. ChatGPT can serve as a translator for customers and support staff who speak different languages. Here’s the above email translated into Spanish:
ChatGPT can save you time, money, and your sanity. Getting things done faster means you won’t have to spend extra hours completing time-consuming tasks. ChatGPT can also do things like check your grammar, so it can save you money on online grammar checkers and other software.
Here are a few ways ChatGPT can reduce your costs:
Streamline mundane tasks. ChatGPT helps you get things done much faster, reducing the hours you need to spend on simple projects. For instance, ChatGPT can generate social media posts with hashtags and captions.
Reduce training expenses. ChatGPT can help you generate your own training material. Let’s say you’re a new admin worker and you need to improve your Excel skills. You could pay for (and sit through) a beginner course on Excel, or you could simply ask ChatGPT to give you easy-to-follow instructions to help you format your data.
Prevent customer churn. If you work in customer service, you know how demanding customers can be. Many expect you to get back to them within hours. ChatGPT helps you handle client inquiries faster and more effectively, which keeps customers happy and helps you retain business for your employer.
Lower contract expenses. If you’re a contract worker, ChatGPT can help you draft a business contract. That way, you don’t have to pay for a legal firm to draft your entire contract. Instead, you can just ask the firm to take a quick look over your legal documents, which takes much less time and saves you money.
Do you work for a small company looking to scale? ChatGPT can help. It helps automate many tasks and allows you to get more done. The result is that you can advertise more, produce more, and help your employer take on more customers.
We explain some ways you can use ChatGPT to help a company scale.
Streamline marketing. ChatGPT can help with marketing processes, like lead generation and branding, to help you reach new target markets. For example, If you work for a consultancy, you can use ChatGPT to create a branded landing page form template for the company’s website.
Automate scheduling. The AI can integrate with scheduling tools, like Calendly or Doodle, to schedule appointments and send confirmation emails and reminders to everyone involved in the meeting.
Analyze data. You can accomplish tasks that were once time-consuming and difficult, such as data analysis, in seconds with the help of ChatGPT. If you can help your company make smart choices fast, you can help it grow rapidly.
Create content. ChatGPT can help support with content to become a thought leader in your industry. It can even help with Search Engine Optimization (SEO) tasks like link building and keyword research. Remember to put anything your AI creates into your own words and run it through a plagiarism checker before publishing it. AI is a great writing tool—not a writer replacement.
Best practices for using ChatGPT
ChatGPT is a productivity tool, but using it doesn’t mean you don’t have to do any work. AI software can do many things well, but it has limitations.
If you want to use AI effectively, there are some things you should keep in mind. In the next few sections, we’ll provide some best practices when using ChatGPT or other AI services.
Check for accuracy and plagiarism
ChatGPT isn’t perfect. The AI has been trained to recognize and respond to a huge amount of text but can’t know everything. You should fact-check any information generated by ChatGPT.
For example, if you use ChatGPT to draft a business contract for a possible job, show the contract to a legal expert to ensure everything is correct.
AI also has trouble understanding context the way humans do. Let’s say you receive a complaint. The message says, “This is the third time I’ve experienced issues with your product.”
A human can understand that the customer’s tone is clearly frustrated, but an AI can’t always pick up on emotional tones. It’s good to let users know they’re interacting with an AI and allow them to speak to a real person when necessary.
Everyone who types in the same prompt into ChatGPT will get the same, or a very similar, response. Several plagiarism checkers, like OpenAI’s Text Classifier, GPT Radar, and GPTZero, are already designed to recognize AI content.
Whenever you use AI to create content, take time to put it into your own words and run it through a plagiarism checker to ensure it’s original.
Add the human touch
AI provides a starting point, not a polished product. ChatGPT generates fairly generic content based on user input and data. It’s up to you to make the content engaging. Take the time to add a personal touch to anything you create.
For example, if you’re using ChatGPT to write a blog post for an environmental website, you might add some emotional language to give your message more punch and encourage readers to donate to your cause.
Sometimes, ChatGPT can write some weird sentences. For example, it might generate something like, “The clothing brand was not fashionable due to the fact that no one liked it.”
While the sentence is technically correct, a human can recognize that it’s repetitive and sounds awkward. Before using content generated by ChatGPT, see if you need to improve or discard any awkward sentences.
Proofread before submitting or publishing
Proofread everything, especially content generated by AI. ChatGPT makes mistakes. It might state inaccurate facts or produce content with inconsistencies.
For instance, ChatGPT may use information from multiple sources to produce a response, and different sources about the same topic can have conflicting information.
One benefit of AI tools is that they rarely make grammar mistakes, but it does happen. Now and then, a sentence with a complicated structure or several clauses can confuse ChatGPT, causing it to use incorrect verb forms or connect unrelated clauses in a response.
Potential challenges and considerations
Any time a new, revolutionary technology comes around, there are always a few risks. ChatGPT is no exception.
While many skilled workers are looking to use AI to advance humanity, plenty of ne’er-do-wells plan to use AI for less-than-honorable purposes.
One area of concern is data security. Due to the sheer volume of information that ChatGPT uses to operate, there’s concern that it might inadvertently leak sensitive information, like people’s personal data or banking details, in the content it creates.
There’s also the possibility that hackers could use ChatGPT’s coding functionality to design malware in cyberattacks. However, OpenAI has a team of moderators whose job is to regulate ChatGPT and stay one step ahead of cybercriminals or anyone who tries to use their AI tool maliciously.
Still, it’s important to protect yourself against the potential data security and ethical threats posed by AI. This could mean consulting a data security professional with expertise with AI to make sure you’re using ChatGPT safely.
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AI technology isn’t going anywhere. If you don’t use AI text generators, like OpenAI ChatGPT, to expedite at least some tasks, it could be hard to keep up with talent that is moving forward.
AI isn’t a bandwagon—it’s a rocket ship. This remarkable technology can transform how you do business and catapult your efficiency and productivity into the stratosphere.
However, the most important ingredient to a successful business isn’t AI—it’s good people. If you’re looking to make an impact at a new company, discover how we can connect you to great businesses worldwide that need people with your skill set and experience.